Verified
Super soft and comfortable underwear. I bought some for my daughters first period and it made her feel more comfortable because it fits like normal underwear and can hold a decent amount of blood. It... See more
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I reached out to Moi et Marie for donations for a humanitarian project, and I was deeply touched by their generosity. They kindly sent us their products to support young Moroccan girls facing menstrua... See more
Company replied
Ordered on 31st July and no communication beyond showing processing. No information that the order was being delivered so wasn’t home and had to pick up from a drop point instead. The items themsel... See more
Company replied
I mostly own panties from that other known brand BUT my fav and most trustworthy ones are from this brand. It’s much saver than from its equivalents for sure. Quality of material also as expected. Ver... See more
Company replied
Company details
Written by the company
Wij bij MOI ET MARIE® geven jou duurzaam comfort tijdens je periode met menstruatieslips, -boxershorts, -badpakken- en -bikini’s. Tijdens het dragen ervan moet je geen tampon of maandverband meer gebruiken want de slip absorbeert zèlf, dankzij vier unieke lagen in het kruis. Ook tijdens het zwemmen! Dus veel minder gedoe! Ook ideaal om te gebruiken bij urineverlies of zweten. Menstruatieondergoed en -zwemkledij was je na gebruik gewoon uit en kan zo jarenlang opnieuw gedragen worden. Al onze producten zijn OEKOTEX standard 100 en zijn volledig PFAS-vrij. Zo zorg je voor je lichaam én de planeet! Doordat de slips steeds herbruikbaar spaar je ook heel wat uit. Kijk even rond op onze webshop en als je vragen hebt staan we klaar om je te helpen.
Contact info
4.5
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Verified
Reply from MOI ET MARIE
Hoi Charlotte,
Dank je wel voor deze fijne review! We zijn heel blij om te horen dat je onze service en het customer care team als excellent hebt ervaren.
Jouw feedback betekent veel voor ons! ❤️
Lieve groetjes
Team Moi et Marie
Verified
Reply from MOI ET MARIE
Hi,
So great to hear this! Thanks for your feedback, we’re glad they’re already working perfectly for you 😊
Kind regards
Team Moi et Marie 🎇
Verified
Reply from MOI ET MARIE
HI,
Thank you for your review!
We’re glad to hear that you found it easy to exchange sizes and that the products meet your expectations in quality and description. We really appreciate your feedback!
Kind regards,
TEAM MOI ET MARIE
Verified
Reply from MOI ET MARIE
Hoi,
Wat fijn dat je tevreden bent! Dankjewel voor je leuke review. 🌞
Groetjes Team Moi et Marie
Verified
Reply from MOI ET MARIE
Hi,
Thanks so much! We’re glad you’re happy with the quality. If you ever need anything else, just let us know!
Team Moi et Marie
Verified
Reply from MOI ET MARIE
Hi,
Thank you so much for your kind words, we're happy to hear you're pleased with the fast delivery and our products! 😊
If you need anything else, we're always here to help.
Team Moi et Marie
Verified
Alles top goed product snelle levering
17 August 2025
Reply from MOI ET MARIE
Hoi,
Fijn om te horen dat je tevreden bent over zowel het product als de snelle levering. We waarderen je feedback enorm!
Groetjes Team Moi et Marie
Awful experience
Awful experience! Products are good but customer service is a disaster. The bikini I ordered was too big. After 3 emails they finally responded with guidelines on how to return.The system doesn’t work though and they said I will be notified. For my next order I will most certainly choose decathlon. Never again with them!!!!
16 September 2025
Unprompted review
Reply from MOI ET MARIE
Dear Antogini,
We are sorry to hear that you found our customer service unpleasant. That is obviously not how we want you to feel as a customer. We understand that returns can be frustrating if the system does not run smoothly, and we are very sorry that this was your experience.
We have reviewed your emails and see that we provided you with return instructions on 09/15, and that you contacted us again later. Our team responded on 09/16.
You sent us several emails on Saturday, 09/13, but unfortunately, our customer service department does not work on Saturdays, so you did not receive a response. We apologize for this.
I see that we have taken care of the exchange for you right away.
That said, we take your feedback seriously, because clear and prompt communication remains a priority.
Best regards,
Team Moi et Marie
One month waiting and still didn’t get the order
One month since I placed the order FR19020 and havent received it yet. The tracking number says it was supposed to be delievered August 20th and I’m still waiting…
17 August 2025
Unprompted review
Reply from MOI ET MARIE
Hello,
I indeed see that there were issues with the delivery of your package. Unfortunately, this can always happen during transport from Belgium to Portugal, for which we sincerely apologize.
I also see that a full refund for your order has been processed in the meantime.
If you have any questions regarding this, feel free to contact us via email or chat.
Kind regards,
Team Moi et Marie
Poor communication and product
Ordered on 31st July and no communication beyond showing processing. No information that the order was being delivered so wasn’t home and had to pick up from a drop point instead.
The items themselves are not as well designed as other brands and they are very bulky. Looks and feels like wearing a nappy, after first wash they looked even worse than when they arrived and the layers feel like they are separating within the garment.
6 August 2025
Unprompted review
Reply from MOI ET MARIE
I am sorry that you did not receive an email with further information about the delivery of your package. Normally, the delivery service keeps you informed about the delivery. Perhaps these emails ended up in your spam folder? The panties are indeed a bit thicker because they have a high absorption capacity, so you are safe during your period. I'm sorry that our panties did not convince you. Kind regards, Team Moi et Marie
I have still not been able to get a…
I have still not been able to get a return label for the things that did not if.
18 August 2025
Unprompted review
Reply from MOI ET MARIE
It is true that we are currently unable to send labels to some regions. However, we will arrange for a refund or exchange immediately. I see that this has already been arranged for your order on 18 July. Kind regards, Team Moi et Marie
The stars should be zero
The stars should be zero. I am very disappointed from the company and also from the delivery company postnl. I made my order 4/7/25 and the order confirmed immediately. Then there was an information mail telling me that the product is out of stock an it will be send in the middle of the next week. The package is still on the plane and i haven't received the packet yet.... I am asking my money back we are talking about a month of delay..... Very disappointing situation
4 July 2025
Unprompted review
Reply from MOI ET MARIE
We were indeed only able to ship your package on July 17 due to a significant delay in the delivery of our goods. We sincerely apologize for this. Unfortunately, we have noticed that deliveries to Greece can sometimes take a very long time. I see that your package was delivered on August 5. Once again, we apologize and thank you for your order!
Kind regards, team Moi et Marie
Late delivery
Late delivery. Had to go on hollyday without bikini. No info on their website about how to return items. I send a mail. Now informed that apparently I can not return my order but only exchange it to something else?? That is not how I understand “free return for 30 days”.
Will not shop here again.
After complaining I finally got my money back. But the process of returning an item is simply a hassle and too time consuming.
17 July 2025
Unprompted review
Reply from MOI ET MARIE
Hi Susanna, I checked and our team first asked if you would like to exchange into another item. If not, we are glad to give you a refund ofcours. Could you get in contact with our customer service again ([email protected]). We will be happy to assist you and help you with a refund.
No Customer Service
Ordered on the 3rd of July but to date nothing received! There is no live chat as promoted on their website. Sent email to their info address only to receive an automatic reply! Money was withdrawn too!
15 July 2025
Unprompted review
Reply from MOI ET MARIE
Hi Dorianne, we are indeed terribly sorry that we could not fulfill our promised prompt delivery at this time due to an unforeseen severely delayed delivery of our goods, which was delayed again and again. This is not of our usual doing. We make every effort to deliver everything as soon as possible. Best regards, Charlotte
This is the worsted company I have ever…
This is the worsted company I have ever bought anything from. I will never recommend this company to anyone.
Ordered 05.07.2025, and have still not received anything even though website is saying 3-5. I do understand having a busy times, but 9 days later and only “we have received your order”. Money is withdrawn.
I want my money back now.
14 July 2025
Unprompted review
Reply from MOI ET MARIE
Dear, we are indeed terribly sorry that we could not fulfill our promised prompt delivery at this time due to an unforeseen severely delayed delivery of our goods, which was delayed again and again. This is not of our usual doing. We make every effort to deliver everything as soon as possible. I can see your package is now on its way. Best regards, Charlotte
Huge scam!
I made an order on 27th of June and stil haven't received the products I bought! I paid in advance and their customer service is not responding to e-mails! I want full refund now and will sue them to my bank. I order menstrual swimsuit, but since it hasn't arrived on time, I don't need it anymore.
11 July 2025
Unprompted review
Reply from MOI ET MARIE
I can assure you that we are not a scam, but a company that was dealing with a severely delayed delivery of stock (which kept getting delayed). After your July 14 email, your order was cancelled and immediately refunded on the payment method you used to make the purchase. Greetings, Charlotte
No delivery after 5 days but they withdrew the money
I made an order on their Danish website July 5 2025. Got the order confirmation (terms are in French). They withdrew my money July 8. However, July 10 I still haven’t heard if my order is on the way. On their website, they mention delivery within 2-3 days, but I haven’t received my order or any communication besides the order confirmation.
10 July 2025
Unprompted review
Reply from MOI ET MARIE
HI Jeanette, we were struggling with a severely delayed delivery of our stock that kept getting delayed. I can tell you though that your package is on it's way when I check the trackingcode (it has been sorted with our courrier).
Imposible to return a product
I've contacted them several times by email to arrange a return, as the chat isn't working and there's no option to do so through their website. There's no concrete answer to resolve the situation. I feel like I've been deceived.
26 June 2025
Unprompted review
Reply from MOI ET MARIE
However, every mail here is always handled within 48 hours. Strange that we could not give you an answer. Exchanges are always free of charge. Otherwise try to mail your order number to another mail address: [email protected] ? Many thanks!
No costumer service and late delivery
No costumer service. It has been a week since I ordered, the website says delevery within 3-5 days. It is impossible to get a hold on them.
1 July 2025
Unprompted review
Reply from MOI ET MARIE
Due to the success of the current sale promotion on our website, there are some delays with us, as well as with the courier services. We are terribly sorry that we cannot fulfill our predetermined promises and thank you very much for your understanding and patience. Thanks again for your order.
Very disappointed of the customer…
Very disappointed of the customer service .They advertise that your parcel will be delivered in two or three days and it's almost a week and I am still waiting.Noone answers in the e mails and there is no telephone to call them.I won't order anything again.
19 June 2025
Unprompted review
Reply from MOI ET MARIE
Hi Maria, please get in contact with us on [email protected] I cannot track any order with your name. We will be happy to assist you and help let you know where your parcel is. Many greetings, Charlotte
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