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We are a small, family run business based in West Yorkshire. Our founder, Ashleigh, is a trained cosmetic formulator who creates products she genuinely loves and uses herself. At Niba, our ethos is rooted in self care. We believe everyone deserves small moments of indulgence in their everyday routine, which is why we create sensory-led products designed to help you pause, reset, and enjoy the moment, all whilst keeping them affordable and accessible.
United Kingdom
4.2
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I highly recommend Niba - I order the cuticle oils branded to my salon and the whole process is so clear & easy to follow. The products are gorgeous and to say they are made to order the turn around time is very reasonable.
As a new customer, I placed my first order with NIBA and opted for the express delivery option. However, it is now 8 days later and my order has still not arrived! The Royal Mail tracker shows they have been expecting it for 4 days, but as yet they still report not having received it. Totally dissatisfied with the level of service, and particularly in view of the fact that I paid extra for the faster delivery option.
Reply from Niba
Good evening,
Thank you for your review, and I am very sorry to hear you are still waiting for your order.
As outlined in our shipping policy, all orders are processed within 1 to 5 business days (excluding weekends and holidays). I can confirm that your order was handed over to Royal Mail on Tuesday 3rd February, as you ordered on Friday 30th January and our stated processing timeframe was fully adhered to.
Once an order has been dispatched, the delivery timeframe, including express services, is managed by Royal Mail. While express delivery prioritises the service once Royal Mail receive the parcel, delays can occasionally occur within their network which are unfortunately outside of our control. The tracking you referenced indicates that Royal Mail have not yet completed their scan, which sometimes can happen when they are busy, but I can confirm it is in their pocession.
Our full shipping policy, including processing and delivery information, can be viewed here: https://nibauk.com/policies/shipping-policy, and is also available in the footer of our website alongside our other policies.
I’m very sorry you’ve had this experience, and I’m saddened that we weren’t contacted directly first, as we would have gladly helped investigate this and worked towards a resolution for you.
Customer satisfaction is extremely important to me as a small business, and I’m really sorry for the frustration this delay has caused. Your parcel was handed over to Royal Mail within our stated processing times, and once it’s with them, delivery is unfortunately out of our control. If your tracking hasn’t updated by 13.02.26, please do get in touch with me directly at [email protected], and I’ll personally ensure a replacement parcel is sent out to you.
Kind regards,
Ashleigh
Founder, NIBA
I LOVE Niba, I am a stockist for their products & the support they give is fantastic! I’ve used their products for years now and I love that the business is growing and growing! Definitely would recommend this business and their products to anyone!
I am someone with super sensitive skin and because of this, for years I have battled with wanting to use brands which I was attracted to as they smelt nice. I have been a NIBA customer now for many years, my skin has never been happier! Every product I have tried (I have tried them all) feels amazing on the skin, smells super fresh and most importantly doesn't irritate my skin. All of their products are affordable and they also have an affiliate program where people can share discount codes, To save a little on their orders! This brand truly is luxury skincare. If ever I have had a question, they reply in a timely manner. When I have wanted personalized labels, they have been more than happy to have conversations with me, until I agree on the picture I'd like on my items. My orders are always beautifully packaged and arrive swiftly. I love this brand so much, I gift it to friends, family, colleagues, my children's teachers and more. I donate it to the school raffle too. I have introduced so many people to NIBA over the years, because I truly believe they deserve the recognition and to be shouted about!
I wish I had been introduced to NIBA sooner. Everything about this brand is truly wonderful, from the heavenly scented cuticle oils to the luxurious body scrubs. From the nourishing hand & body cream to the super passionate founder-Ashleigh.
The attention to detail is clearly visible with all of NIBA products, packaging and new launches. If you’re unsure or need advice on something , your reply will be timely, helpful and most importantly genuine.
I would highly recommend NIBA to use within a beauty salon or for personal use.
NIBA is a luxury product at an affordable price.
Fantastic products and a great range, excellent customer service and very fast delivery!
I honestly can’t say enough good things about Niba. From the moment I tried their hand cream and cuticle oils, I was hooked. The formulas are incredibly nourishing without feeling greasy, and my hands have never felt softer or healthier. Even after just a few days, my cuticles looked noticeably better and more hydrated. It not just me who is obsessed either, all of my clients love Niba products.
You can really tell this is a small business that puts love, care, and quality into everything they do. The products feel luxurious, smell amazing, and actually deliver results. It’s so refreshing to find a brand that does exactly what it promises.
If you’re looking for hand and nail care that genuinely works and supports a passionate small business, I couldn’t recommend Niba more. I’ll definitely be repurchasing and telling everyone I know! 💅✨
The best products, the best service, and a genuinely lovely business to deal with.
Support small!! I have used Niba for years and yet to find a product I don’t love. The products are so gentle on your skin but give long lasting results. The scents are to die for and the packaging is super cute!
I have been buying from niba as a nail tech now for many many years!!! Their cuticle oils are my fave and the scents are just to die for!!! Every little detail down to the graphics is just exceptional! Lovely little business and Ashleigh is just so helpful and accommodating! Would highly recommend.
Gorgeous small business 🥰 I have been using Niba products within my business for almost 3 years so far and highly recommend their products, super nourishing and smells are divine.
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