Notino Reviews 1,185

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products offered, highlighting the extensive range available and the superior quality. Consumers also appreciate the competitive prices, often lower than those found in physical stores, and the availability of special offers and promotions. The website's user-friendly design and the ease of navigation contribute positively to the overall shopping experience. The delivery service is another aspect that people consistently praise, with many noting the promptness and reliability of shipments. The products are generally well-packaged, ensuring they arrive in excellent condition. However, some reviewers have reported issues with their orders, such as receiving damaged items or missing products. While these instances appear to be isolated, they highlight areas where the company could improve its service.

Based on these reviews

Rated 4 out of 5 stars

Website easy to navigate and find products which allows for smooth browsing/shopping for customers. Feel products are reasonably priced along with delivery cost options. Was not late with parcel... See more

Rated 5 out of 5 stars

I've been shopping for years and I'm very satisfied. Shopping is easy, pleasant, and without any delivery issues. Prices aren't much different than in stores, but the selection is much larger. I can't... See more

Rated 5 out of 5 stars

Notino are an excellent company. Their range of quality fragrances is outstanding. A user friendly site with first rate products sold at very competitive prices. From purchase to delivery you will no... See more

Rated 5 out of 5 stars

Bronzer arrived shattered. Contacted customer services, they solved the problem promptly and easily, without any fuss. Offered the same product to be shipped or give the voucher of a full prize produc... See more

Rated 5 out of 5 stars

Didn't knew about this company, until a friend of mine said that I can find everything on it!!! Im super happy that I discovered it!!! Reduced prices on my favorite perfumes and hygienic products make... See more

Rated 5 out of 5 stars

Best selection and prices online, you can find products here that you’d never find on the high street and there’s almost always a promo code or promotion. Super fast and reliable delivery to Ireland ,... See more

Rated 5 out of 5 stars

Notino kept me well informed throughout the process. It also sends separate t&c’s and a security policy so you can easily understand the rules. The product arrived on time and was excellent value. The... See more

Rated 5 out of 5 stars

Notino has an easy and intelligently laid out site that is easy to navigate. Notino's search engine is very well constructed and their product information is second to none. Their range is extensive.... See more

Rated 5 out of 5 stars

Your Company has such a Wide Range of Products Especially Hyperallergenic..eye liners and eye shadows are my Go For with NOTINO. Long may your Company Continue with These Option's. Happy New Ye... See more

Rated 5 out of 5 stars

Second time I’ve ordered. Excellent service. You know when you’re ordering online for the first time you can feel a little hesitant. That was me. Notino not just selling brands they’re selling... See more

Rated 5 out of 5 stars

Easy website to navigate, good variety of products. In my case I was doing a blind buy for fragrance and with only the descripton of ingredients was enough to decide if perfumes were going to meet my... See more

Rated 5 out of 5 stars

First time customer to Notino. Always Cautious about using a new site for the first time. Checked out Trustpilot and had a friend to recommended, so I took the plunge with an order. Everything went... See more

Rated 5 out of 5 stars

Whenever I've ordered items from Notino they have always arrived on time and no damage Used to get the shampoo and conditioner I loved, but Notino have stopped doing Patene Superfood

Rated 1 out of 5 stars

Received a faulty product and despite sending a video of the non-functioning Twisted Curls product (as requested) they still wanted a collection made which didn’t turn up the first day and randomly ar... See more

Rated 5 out of 5 stars

Fast and pleasant transaction. All products were packaged well and came intact. Delivery to Ireland arrived in just 4 days. Customer service is great too. I forgot to add one product to my order,... See more

Rated 2 out of 5 stars

This was my first experience ordering from notino.ie, and unfortunately it was disappointing. I chose this store specifically because of the advertised free gift. I ordered two Bioderma products.... See more

Rated 1 out of 5 stars

I've ordered twice and one order I got had a faulty product. The help I recieved was to take photos, videos ect to prove it was faulty ... Well literally to prove I wasn't lying. They keep draggi... See more

Rated 1 out of 5 stars

I’ve been a fan of TIRTIR cushions for a while — the first two I bought in Korea were amazing. The coverage, texture, and finish were all perfect for my skin. But the third one I recently bought from... See more

Rated 1 out of 5 stars

Terrible customer service, I received a broken item and was refused a refund. Avoid at all costs, they only care about taking your money, not making sure goods are received in good order. Not even an... See more

Rated 1 out of 5 stars

I spent almost 500€ and the website gave me the option to choose 5 gifts (2 body lotions and 3 cosmetic bags). When I received the order, I realized that the gifts were missing. I contacted them... See more

Rated 3 out of 5 stars

The parcel was delivered very fast, which was great. Great price too, good deals. However, for the second time, the box was delivered damaged. Not necessarily Notino’s fault but definitely worth to f... See more

Rated 2 out of 5 stars

as irish customer i choose next the delivery option of 5th nov ups airmail. upon completing checkout to start payment method , it got refused the ups mail option due to my eircode = postcode in dubli... See more

Rated 1 out of 5 stars

My parcel didn’t arrive so I settled for a replacement order which was a long enough wait to get it, had to fill in a form to declare my honesty…. I politely refused their 3€ voucher as a token from t... See more

Rated 1 out of 5 stars

Delivery is awful! I ordered exactly a week ago and they still haven't dispatched my order. Considering that you are paying nearly 6 euros delivery charge, you would expect it to arrive quicker. Don't... See more

Rated 1 out of 5 stars

I was scammed by the website. I spent almost 500 euros and added 5 free gifts as promised, but as you can imagine, the free gifts never arrived. I contacted customer care by email and was told that t... See more

Rated 1 out of 5 stars

I have been trying to return an item I ordered for over 2 weeks. I contacted customer service, from whom I requested a return label to return the package, they wrote to me that their courier would co... See more

Rated 1 out of 5 stars

Desperate … I ordered the gosh bronzing balls they were crushed up in the container and I refuse to believe it was a real gosh product because I already have them and the texture of the bronzing balls... See more

Rated 1 out of 5 stars

I have been actively buying from this shop for over two years and have spent several thousand euros, but alas, it is time to say goodbye. I can no longer stand the condition in which parcels arrive, a... See more

Rated 1 out of 5 stars

I've been a customer of Notino for years. I've never had issue until this year when I availed of their withdrawal of contract service, allowing a customer to return products once the proper criteria h... See more

Rated 3 out of 5 stars

The initial ordering was fine. But there was a fault with my product( which can happen of course) and it took a long time to replace. It was a Christmas gift and we returned it 3rd week in January.... See more

Rated 1 out of 5 stars

I am writing to express my disappointment regarding the delay in the delivery of my recent order placed on 07.07.2025. According to the tracking information, the parcel was scheduled to arrive b... See more

Rated 2 out of 5 stars

Ordered item for express delivery. Paid extra for the service. When it wasn't delivered I phone and customer service were less than helpful and a little rude. Ended sending an email to complain. A v... See more

Rated 5 out of 5 stars

The delivery was fast. Although the box arrived dented and torn, all the products were intact and undamaged. I mostly buy Korean cosmetics (creams and shampoos). The prices are reasonable. I recommend... See more

Rated 5 out of 5 stars

Notino has an easy to navigate website and the rage of product they offer is extensive. I always find special offers and discounts although the original prices are very competitive too. I always buy m... See more

Rated 5 out of 5 stars

I ordered for the first time through the notino website. The first order did not arrive even after two months, but when I reported it to the cusoomer support center, they sent me a new product without... See more

Rated 5 out of 5 stars

I ordered last with Notino in December 2025. It was a bottle of perfume and it was for myself, you know for me from me because, sure,why not?! It was coming up to Christmas!!! So I was looking forw... See more

Rated 1 out of 5 stars

Extremely disappointed because I ordered from Notino before. I would really warn to be careful trusting and ordering from Notino. An Olaplex mask worth 30€ was missing from my parcel and they seemed v... See more

Rated 1 out of 5 stars

Received a perfume without seal and they wouldn't offer a refund or replacement. Offered a measly 5 euro voucher. Terrible customer service if anything goes wrong, not worth it

Rated 1 out of 5 stars

Got a package that was half opened and covered in bird poo. I acknowledge its not their direct fault, however its up to them who they rely on when it comes to delivery. The reply I got was unprofessio... See more

Rated 5 out of 5 stars

I ordered belif eye bomb cream for eyes. I wrote down my old delivery address by accident. And when I realised, it was too late to change anything. Next day I learned online that my packages is being... See more

Rated 1 out of 5 stars

Scam. I ordered based on an offer of MIX 20% off when ordering two products. They cancelled the order & then increased the price, removing the more expensive item from the offer.

Rated 2 out of 5 stars

I always had a good experience with Notino, however, I received a hair mask with what seemed like mold in my last order. I sent an email with a complain since I will not use the mask like this and nev... See more

Rated 5 out of 5 stars

IGORA Highlifts dye Lifts gently, color looks great. IGORA hair dye Lasts long, shiny finish. Bright Crystal perfume Soft scent, very feminine

Rated 3 out of 5 stars

I like the products and when I order i place a large order. It is normally split in 2 or 3 boxes, and products arrive wrapped well in bubble wrap, one bottle of shower gel did leak a tiny bit as cap... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I've ordered twice and one order I got…

I've ordered twice and one order I got had a faulty product.
The help I recieved was to take photos, videos ect to prove it was faulty ...
Well literally to prove I wasn't lying.
They keep dragging out asking for more videos so they don't have to reimburse the faulty product.
Avoid at all cost, customer service is non existent

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, I received a broken item and was refused a refund. Avoid at all costs, they only care about taking your money, not making sure goods are received in good order. Not even an offer to replace. I had to start a PayPal dispute to even get them to respond to me and then, after a month, they asked that the item be returned. I didn't have the item as I wasn't holding on to broken glass. I will never use them again. Terrible customer service.

26 December 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed

I was very disappointed, as was the recipient at the size of the bottle for the price of the product.
Very deceptive, given the size of the package it arrived in.

25 December 2025
Unprompted review

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