Shipping took forever
Shipping took forever. I was updated of delays but there was no offer for compensation for delayed shipping.
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Replied to 4% of negative reviews
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Shipping took forever. I was updated of delays but there was no offer for compensation for delayed shipping.
Novaesta has beautiful styles and lots of choices. The prices are reasonable and the quality of their items is very good 👍🏾
Easy to maneuver through the website, and able to pick what I like and dont like
The product that I bought I really love it . Now , my shower looks more stylish and my skin and hair are way much moisturized and shiny
It took a little long to get my order.
I thought the product was in Switzerland but it is not the case.
Same issue like everyone else.. Never received the item. Sent them multiple emails. Am in touch now with the Police. Hopefully will receive the order.
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