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Omni Pet Ltd. Reviews 1,193

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the positive effects of the products on their dogs, such as improved digestion, increased energy levels, and better coat condition. Many consumers highlight the effectiveness of the products in addressing specific health issues like skin allergies, sensitive stomachs, and joint problems. People also appreciate the variety of food options available, including dry and wet food, supplements, and treats, which cater to different preferences and needs. Consumers consistently praise the company's customer service, describing it as exceptional and outstanding. The vet service is highly valued, with reviewers appreciating the knowledge, care, and personalized advice provided. The team's responsiveness and willingness to answer questions and offer guidance are also frequently mentioned. Overall, reviewers feel that the company genuinely cares about their pets and goes above and beyond to provide excellent support.

Based on these reviews

Rated 5 out of 5 stars

At 6 yrs old, my dog developed stinky ears and was constantly chewing his feet and scratching. The vet confirmed Rupert was suffering from Atopy, most likely due to being allergic to meat and dairy. H... See more

Rated 5 out of 5 stars

My initial review with Sophie, the Omni Vet was excellent, her knowledge was delivered in a relaxed manner, which instantly put me at ease. She showed genuine interest & great care in finding out... See more

Company replied

Rated 5 out of 5 stars

Fantastic product which my little dog loves but most of all the improvement in her is wonderful to see. After a long term skin problem, two months of the irritated skin supplement have helped enormo... See more

Rated 5 out of 5 stars

I had a telephone consultation with vet Sophie today. She was so helpful & knowledgeable. Sophie answered every question I had. She gave me all the information I need to make an informed decision abo... See more

Company replied

Rated 5 out of 5 stars

Our dog happily tucks into Omni Pet dry kibble for adult dogs. She has been on Omni Pet food for around a year and seems healthy, with glossy fur and excellent teeth. Her digestion is functioning we... See more

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Rated 5 out of 5 stars

Our rescue dog suffers from separation anxiety and omni pet have drastically improved her behaviour. She no longer howls or paces up and down. She was also recently diagnosed with hip problems and wa... See more

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Rated 5 out of 5 stars

Easily one of the kindest and most awesome animal food companies on the planet! Our dogs love their kibble and we love the fact we aren't killing another animal to feed them. Adopting animals as... See more

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Rated 5 out of 5 stars

Supplements arrived promptly. My dogs love them and look for their Omni supplements every morning after breakfast. Poos firmed up a treat with probiotic supplement! Stress and anxiety ones- not su... See more

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Rated 5 out of 5 stars

There was a little hiccup with the delivery of my subscription order, where bags were damaged, after taking pictures and sending the details to the customer service team, it was very quickly resolve... See more

Rated 5 out of 5 stars

Omni’s customer service team are 1st class. Response to enquiries are always immediate and very helpful. Delivery is fast. Most importantly my 12yr old Shi tzu has never enjoyed his food so much! He... See more

Company replied

Rated 5 out of 5 stars

Great kibbles that both the dogs (golden doodle and bernese mountain dog) love! Struggled to find a dog food before that my goldendoodle could maintain a healthy weight on, but this nutritionally see... See more

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Rated 5 out of 5 stars

my dog has nearly always suffered a very sensitive stomach, and suffered with very runny poo, we have tried so many different types of dog food over the last 5 years, visited the vets who carried out... See more

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Rated 5 out of 5 stars

We tried Omni for our very senior dog, he loved the kibble and we noticed very quickly his breath improved. Due not being organised we ran out so went back to his old food. Almost immediately his brea... See more

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Rated 5 out of 5 stars

Ordered wet food, unfortunately my dog didn't take to the flavour. I reached out to omni to explain, sent out a different flavour & looks like this is a winner. Great customer service replying to ema... See more

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Rated 5 out of 5 stars

We’ve been trying Omni’s calming and sensitive skin supplements and love them! Our girl dog is very anxious and she seems so much more relaxed, especially around other dogs. Our boy dog has very sensi... See more

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Rated 4 out of 5 stars

Had already been feeding plant based dry kibble but our 12yr old Shitzu comes back for seconds for omni dry sensitive food. I initially started him on the supplement for itchy skin, weaning him off ap... See more

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Rated 5 out of 5 stars

This seems to really help my rottie cross with his hip and joint arthritis, he has the chews every morning and he's much less sore . He's nearly 12 , tried injections from vets which helped a bit but... See more

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Rated 5 out of 5 stars

Awesome customer service and the kibble has made a huge difference to my German Shepherd who suffered from terrible tummy problems. Today these problems have disappeared, our girl finally wants to eat... See more

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Rated 5 out of 5 stars

I am a regular customer of Omni. My dog, who had a sensitive tummy,has improved health wise since starting the range, and he loves all products. I have contacted Omni a couple of times, with mino... See more

Company replied

Rated 5 out of 5 stars

We’ve recently started giving Hugo Omni’s Joint & Mobility supplements and we’re really impressed. Even though he’s still young, we believe it’s never too early to support his joints and keep him he... See more

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Rated 5 out of 5 stars

Heard about the stress and anxiety tablets and we have tried other things when it had come to bonfire night and thought we would give these a try. What a difference these made to him, he was very much... See more

Company replied

Rated 5 out of 5 stars

Our 10 year old labrador loves Omni. We are delighted. After researching what comprises the commercial 'meat' petfoods we wanted to find a nutritious, palatable kibble, free from animal-derived ingr... See more

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Rated 3 out of 5 stars

My monthly omni.pet delivery was sent to Ireland instead of Aberdeen, resulting in my dog having 3 days without her skin-itch treats and discomfort returning. One apology by email.. not happy. The del... See more

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Rated 5 out of 5 stars

So impressed. Didn't expect this company to be invested in my pet and go above and beyond in their customer service. Great communication and free veterinary advice, with no pushy sales tactics, just g... See more

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Rated 5 out of 5 stars

Sophie rang when said she would , listened carefully info about my dog harper and suggested that I try the senior food to see if this would help harper with the issues I have. Never gave me any false... See more

Company replied

Rated 5 out of 5 stars

Without a doubt the best food I've ever given our fussy boy! I've been buying Omni just shy of a year and the results speak for themselves. Gut health improved before the first week even completed.... See more

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Rated 5 out of 5 stars

My 7 year old dog who has skin allergies and has previously had problems with impacted anal glands is thriving on this food! She is very fussy but eats the biscuits happily and combined with the irri... See more

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Rated 5 out of 5 stars

We adopted a senior dog recently, and wanted to try out Omni. We gave her the kibble and wet food, but unfortunately she doesn’t tolerate the wet food well. Both of the dogs love the kibble though... See more

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Rated 5 out of 5 stars

I forgot to include my first order discount code in my original order. Very happy that customer services fixed it straight away without any fuss. Clearly an ethical and honest business that has now wo... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Delivered within a few days of order. Nice packaging and my dog Finlee seems to love it. He has allergies and intolerance to most foods and the vet was advising immunotherapy injections... See more

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Rated 5 out of 5 stars

After about six months of using Omni supplements, we’ve noticed a real difference in our dog’s overall health and well-being. There’s been improvement in areas like digestion, energy levels, an... See more

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Rated 5 out of 5 stars

I ordered a parcel of food which didn’t arrive but when I contacted omni , Beth sent another straight away which arrived the next day so avoiding me having to buy another food for our boy . The origin... See more

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Rated 5 out of 5 stars

I've been struggling for years trying different foods that don't cause my dogs allergies to flare up AND that he likes! Until we found Omni. Teddy loves the food and his allergies have been so mu... See more

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Rated 5 out of 5 stars

Everyone at OMNI is just exceptional! Not only do they make food our Beagle adores - especially 'Revitalising Roast', HELLO! - but their customer service is outstanding. Today I emailed Penny, wh... See more

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Rated 2 out of 5 stars

We have used your product intended for irritated skin etc as our 4 year old labrador has suffered with an allergy. It was thought to be an environmental allergy like grass, sand, sea etc. I am afraid... See more

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Rated 5 out of 5 stars

Omni dog food, like all their products, are vet formulated, so you can have confidence in their nutritional quality. Both the senior dog food for my older boy and the adult dog food for my younger one... See more

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Rated 5 out of 5 stars

My two dalmations go crazy for Omni every meal, before with meat they always left food in their bowls, now they literally lick their bowls clean every meal. Dalmations are susceptible to crystals, hav... See more

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Rated 3 out of 5 stars

My dog is into his 2 month with omni anal gland supplements.. and he has never shown signs of scooting or licking but now does 😩 I don’t think I’ll be ordering any more from you as he’s having his a... See more

Company replied

Rated 5 out of 5 stars

Sophie was prompt in contacting me and very cheerful and personable straight away. She listened to my concerns about an on-going problem with my pet and advised accordingly. We discussed a plan movi... See more

Rated 5 out of 5 stars

Just had a video consult with Sophie the vet. What an amazing service and such a lovely lady. To be able to chat through concerns, be reassured, have help to put a plan together then ongoing support o... See more

Company replied

Rated 5 out of 5 stars

Lily had a few issues she has been on the Pet anxiety and stress treats for 3.months now. Have noticed a big difference while out walking not pulling on lead and not getting defensive on meeting up w... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely loved our calls with Nico…

Absolutely loved our calls with Nico the Omni behaviourist. He was so supportive, knowledgable and unbelievably helpful. We are currently putting his advice to work on our dog and seeing improvements. Such an incredible service from a great company.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Very dishonest promotion

Very dishonest promotion. We wanted to try Omni and received a promotional 50% off code to use if we were to try Omni products, however once we entered the code at checkout the discount was only 38%. When we enquired we were told that in order to benefit from the 50% reduction we needed to subscribe to Omni although there is no mention of this requirement in the initial e-mail with the 50% discount offer. We had already made the transition plan for our dogs but have now decided not to proceed in light of this seemingly dishonest approach to how they advertise. Very disappointing.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Saved my dog’s hearing!

At 6 yrs old, my dog developed stinky ears and was constantly chewing his feet and scratching. The vet confirmed Rupert was suffering from Atopy, most likely due to being allergic to meat and dairy. He also said that it’s very common and that during his career he had performed hundreds of ear amputations caused by this condition. Luckily Rupert responded well to treatment and now enjoys Omni food, which is an absolute game changer. His skin has changed, he’s calmer and no longer in pain. Omni are great to deal with and they are so caring.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

There was a little hiccup with the…

There was a little hiccup with the delivery of my subscription order, where bags were damaged, after taking pictures and sending the details to the customer service team, it was very quickly resolved. I also tried my dog on the wet food, but it was not for him, and again, the team rectified.
This is a very good company, my dog loves the dry food, which I will continue to use, it’s also helped his itchy skin improve.
Still looking for the wet food that he loves and helps even more with his itches.

7 February 2026
Rated 5 out of 5 stars

Fantastic product which my little dog…

Fantastic product which my little dog loves but most of all the improvement in her is wonderful to see. After a long term skin problem, two months of the irritated skin supplement have helped enormously. Also having a chat with the vet as well was reassuring. Thank you.

7 February 2026
Rated 5 out of 5 stars

My bulldog loves Omni biscuits and…

My bulldog loves Omni biscuits and treats, and today for the first time I used the vet phone call which was amazing. What an absolutely brilliant perk of being a customer. Sophie was lovely and put my mind at rest. Thank you x

6 February 2026
Unprompted review
Rated 5 out of 5 stars

A great first introduction to Omni Pet Ltd.

Sophie was prompt in contacting me and very cheerful and personable straight away. She listened to my concerns about an on-going problem with my pet and advised accordingly. We discussed a plan moving forward and Sophie equally reinforced, I was going in the right direction in helping my pet. Sophie equally suggested additional things I can do at home to monitor my pets progress. All in all, a positive experience so thank you.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

consultation with the dog behaviourist,

I had a consultation with
Nick the dog behaviourist. Which I found so useful and informative. I am experienced dog handler but was experiencing some reactive issues that I was finding difficult to manage, nick was able to reassure me and also give training methods and exercises. I found the whole experience very rewarding

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Had a consultation with Omni's vet

Had a consultation with Omni's vet: Sophie. She was super supportive and helpful. Can't recommend Omni highly enough.

3 February 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Penny,
Thank you so much for your lovely review. We’re delighted to hear that your consultation with our lovely vet Sophie was supportive and helpful, she’ll really appreciate your kind words.

Thank you for your recommendation and for choosing us!
The Omni team 💛

Rated 5 out of 5 stars

I forgot to include my first order…

I forgot to include my first order discount code in my original order. Very happy that customer services fixed it straight away without any fuss. Clearly an ethical and honest business that has now won a long-term customer!

3 February 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jacob,
Thank you so much for your kind review. We’re really pleased to hear our customer excellence team were able to resolve the discount issue quickly and without any fuss. Doing the right thing for our customers is incredibly important to us, so it’s lovely to know that came through.

We’re delighted to have you on board as a long-term customer.
The Omni team 💛

Rated 5 out of 5 stars

Always prompt delivery

Always prompt delivery
Quality food
Though the price has started to creep up
My dog loves it
It’s fully packed with everything he needs

3 February 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Rajni,
Thank you for your feedback and for sharing your experience. We’re delighted to hear that your deliveries are always prompt and that your dog loves our food and is thriving on it!

We also appreciate your honesty regarding pricing. We’re committed to using high-quality ingredients and maintaining nutritional standards, and we always aim to offer the best value possible. Your support and feedback mean a great deal to us. The Omni team 💛

Rated 5 out of 5 stars

4 Happy Doggies

My dogs love the dental sticks and the fruit grumble treats

2 February 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Alan,
Thank you for your lovely review. We’re so pleased to hear that your dogs love our brand new Dental sticks and the Fruit crumble treats, this is lovely feedback for us.

We really appreciate your support. The Omni team 💛

Rated 5 out of 5 stars

Thumbs up to Omni.

Seamless ordering system, very rapid despatch/delivery. Trustworthy product. Ethically sound.

22 January 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey Cynthia,
Thank you so much for the thumbs up and your kind words. We’re delighted to hear you found the ordering process seamless, the delivery quick, and our products trustworthy and ethical.

We really appreciate your support! The Omni team 💛

Rated 5 out of 5 stars

Excellent knowledge without pressure to buy

My initial review with Sophie, the Omni Vet was excellent, her knowledge was delivered in a relaxed manner, which instantly put me at ease. She showed genuine interest & great care in finding out as much as possible about my dogs before recommended their products.
At no point was I made to feel awkward, or under any pressure to make a purchase.
....SO refreshing in our Sales Driven World.
Thank you

27 January 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Christine,
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that your initial vet consultation with Sophie was a positive and reassuring experience, and that her relaxed, knowledgeable approach helped put you at ease. Taking the time to genuinely understand each dog’s individual needs, without any pressure, is how we believe support should be offered.

We’ll be sure to pass your lovely feedback on to Sophie, and we appreciate you taking the time to share your experience. The Omni team 💛

Rated 5 out of 5 stars

No false promises no big sell

Sophie rang when said she would , listened carefully info about my dog harper and suggested that I try the senior food to see if this would help harper with the issues I have. Never gave me any false promises but she hoped that a chance would help and asked for me to keep in touch to see how it went .

27 January 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Gillian,
Thank you so much for your kind review. We’re really pleased to hear that our lovely vet Sophie called when she said she would, took the time to listen carefully to Harper’s needs, and offered thoughtful, honest advice. We believe it’s important to give realistic guidance rather than false promises, and it’s lovely to know that approach came through.

We hope the Senior food helps Harper, and please do keep in touch, our team is always here to support you and see how things progress. The Omni team 💛

Rated 5 out of 5 stars

Heard about the stress and anxiety…

Heard about the stress and anxiety tablets and we have tried other things when it had come to bonfire night and thought we would give these a try. What a difference these made to him, he was very much calmer and not stressed out as much so these will be getting purchased next year.

25 October 2025
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Gillian,
Thank you so much for sharing your experience. We’re delighted to hear that the Stress & Anxiety chews made such a positive difference for your dog during bonfire night and helped him stay calmer and less stressed.

We really appreciate your feedback and are so pleased they’ll be part of his routine again. The Omni team 💛

Rated 5 out of 5 stars

It was great talking to i think her…

It was great talking to i think her name is fiona i am terrible at remembering names but in any case my Lucylou is 13 months old and has pancreatits and allergic to chicken so we decided to try the adult dry food first to see how she goes and we can get back in touch if need be

26 January 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Bernard,
Thank you so much for your lovely review. We’re really pleased to hear that your conversation with our lovely vet Sophie was helpful, she’ll be delighted to know she made a positive impression.

We’re glad you’ve been able to take a considered approach for Lucylou, especially with her pancreatitis and chicken allergy, and starting with the Adult Dry food sounds like a sensible first step. Please don’t hesitate to get back in touch if you need any further support. The Omni team 💛

Rated 5 out of 5 stars

Dog joint tablets

Fabulous product

1 January 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your kind review, we’re delighted to hear you think our product is fabulous!

We really appreciate your support. The Omni team 💛

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