I used to like only.win for always something new to play, good promotions and quick support. But I didn’t know that your deposit money turns to bonus money and cancels with bonus money all toge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
at first tables are turning, win slots. then it stops and when your winin' an at times mney you win it disappears only less you get because thats what it happened to me and i kept trying even using bo... See more
Company replied
Only win claims that I had to wager 3 times my deposit amount prior to requesting a withdrawal for anti-laundering money purposes. I did not request or receive any bonuses. I have not encountered t... See more
Company replied
They have the worst bonus rules ever. I deposited $100 and got a $30 bonus and 30 free spins. I won 100 with my free spins and it required wagering $4992 which is ridiculous. I started winning and aft... See more
Company replied
Only. win has become my go-to online casino because it's trustworthy and user-friendly. The site is well-designed, payouts are fast, and the verification process was simple. What I love most is their... See more
Company replied
Onlywin is by far the best online casino I’ve ever played and trust me I’ve played a lot of them. Their support chat is by far the best out there, quick respectful and always always have the answers f... See more
Very impressed with OnlyWin! The welcome bonus gave me a great start, and I’ve enjoyed every game I’ve tried so far. Deposits are instant, and cashouts are quick and secure. I appreciate how transpare... See more
Company replied
Amazing experience from start to finish! I love how simple it is to navigate through the games, and the live casino section feels truly premium. My withdrawal was approved within hours, which is rare... See more
Company replied
I play here a lot but I don't take the bonuses. Because I don't wanna wager my money. But I love the winnings I won here a few times and they pay fast withdrawals. I never had any bad experience so f... See more
Company replied
I want to share my experience with OnlyWin Casino to warn other players. After playing fairly and having my account fully verified, I won $3,978.73 CAD. Immediately after my win, my account... See more
Company replied
Great experience so far with OnlyWin! The site is very easy to use, games run smoothly, and payouts are fast. Love that they accept CAD—no currency conversion headaches. Feels legit. Highly recommend... See more
What impressed me most about OnlyWin is how smooth the overall experience is. The games load quickly, and the live casino feels authentic and professional. I appreciate their transparency and licensed... See more
Company replied
Here’s my review as a Canadian player: Only Win casino is easy to use, games run smoothly, and payouts are fast. It accepts CAD, which is nice, and overall it feels legit. A solid choice if you are lo... See more
I used the site and after playing a while made 4 separate attempts to withdraw my money using four different payment methods to no success. Everytime they manually cancelled it or it cancelled itself... See more
Company replied
SCAM!! SCAM!! SCAM!!! Stole my money, they advertise some sort of a bonus with messed up conditions. Whatever amount of money you deposit, cannot be refunded to you unless you bet 40 times the amount... See more
Company replied
This app will just terminate your account with no reason and they forfeit you funds.. its like stealing you money infront of you. Imagine that you just made a deposit and so sudden they will just bloc... See more
The mobile version of OnlyWin is a total lifesaver - sometimes play during my lunch break at work. The selection of slots is massive, but personally I'm stuck on Book of Dead. Withdrawing to a card is... See more
I been trying to withdraw for 24hrs they keep rejecting it and when I ask why they keep one thing there working on it and that's it won't let me withdraw.its really frustrating.
Company replied
This Casino is very misleading. They initially got me in but posing as a legitimate local casino in town called Casino New Brunswick. Do not accept any bonus from them on first deposit or you... See more
They lied about me violating terms and condition and closed my account and took 45k from me. im not the only person i read they do this to avoid paying us out. anyone else have this issue and have a l... See more
Company replied
I purchased bonuses on 3 Hot Tea Pots and I didn't recieve my bonus spins. I contacted custome support and they advised me that they forwarded my issue to the tech department and I will have to wait f... See more
Company replied
If you receive a bonus you can only play certain games and then even some of those games they only apply half of your wager towards your wagering requirement! Total Scam!
They wont approved my screenshot for deposit proof and then sent then bank statement but still saying the reference number dont match. Stay away with this site.If you win big you lose coz you’re not g... See more
Company replied
Scam website shit is garbage don’t waste ur money the 30$ water for a free 30$ in bets is a scam u have to earn 1200 from that 60$ otherwise they won’t pay u
Company replied
I won a large amount and had to go through verification like usual. It said my account was verified but I still couldn’t withdraw because the game provider had to investigate my gaming activity like I... See more
Company replied
OnlyWin offers everything a casino player could want — security, variety, and excitement. The site is easy to navigate, deposits are quick, and the loyalty rewards keep things interesting. It’s clear... See more
Company replied
They “Rob” you of your winnings!!! I got $548 and then suddenly my balance went down to $148 because Mateo said my limit of winnings is only $150 so they FORFEITED the rest.. i asked dhom “why did th... See more
Company replied
Literally steals from my account. I've shown proof and they won't do anything except give generic response. Do not trust this scam
I’m having great time gambling on this online casino. Customer support is quick to answer my questions and very helpful . Definitely worthwhile!
Pretty fast cashout. But small limit of withdrawal. Good bonuses but its not a straight bonus the wagering is kinda annoying but all and all i like thus site
Company replied
Don't trust this company at all ,you will deposit money and when there so called bonus runs out they take all your money. Major scam.
Company replied
I had a great experience with Only.win.Signing up was easy, the website is clear and intuitive, and withdrawals processed quickly. Customer support answered my question. Would recommend to anyone look... See more
I had put money in to the casino, and have won little amounts and had bought a $2,000 super buy which is where I won most on my money, I was able to withdraw the little amounts but when I had won a la... See more
Very fast support chat. Excellent customer service and I enjoy the selection of games as well as same day payouts !
Company replied
Probably one of the worst companies out there. they are straight out denying me the right to talk to their manager or supervisor. I have done withdrawals with them a few times in the past. Easy peasy.... See more
This casino use to be honest and fair, but starting of last year they become a big scam company
Company replied
the support was very fast and efficient i recommend this site to any and all new comers keep up the great work 👍
Company replied
Played and downloaded app, was never given bonus spins or rewards. It a scamming app, they use river cree casino ads but then goes to there app. Shitty games that don't pay. Don't waste your money
I would like it if we didn’t have to bet 3 times or bet. Some people are not out to scam. My self personally love to play and when I win a little bit I like to take it out right away. I just will pl... See more
Nobody deposit here, they are totally SCAM!!! They stole 3100 USD! I deposit, and got a 100% bonus. They have a bonus games sections, so I start playing one of the game what I found. I... See more
Company replied
This is a scam, do not deposit any money, you loss your money at the moment you deposited your money
Company replied
Would rate zero. Gave me $20 if I deposit $20 so I did. I won $700. So played abit more tried to cash out $600. And it said I would lose the bonus money. Small print says and anything won. Like wtf.... See more
Company replied
The best online casino so far! Great games, great bonuses, amazing prizes to win and the Onlywin casino Team are very nice and kind :)
Company details
Written by the company
OnlyWin is an online casino providing its services to players in Canada, Australia, Germany, and France. It offers a large selection of online slots, table games, and live dealer entertainment, all accessible on desktop and mobile devices. The platform is owned and operated by Goodfly N.V. and licensed by Curaçao eGaming, ensuring compliance with international gaming regulations and fair play standards. New customers at Only Win casino can claim a generous welcome package across four deposits: a 100% bonus up to €400 plus 100 free spins on the first deposit, 120% up to €400 plus 60 free spins on the second, 50% up to €800 plus 50 free spins on the third, and 100% up to €400 on the fourth. In addition to the welcome offer, players can take advantage of multiple other promotions, including bonuses for email verification, installing the mobile application, celebrating a birthday, progressing through the loyalty program, and participating in regular promotional campaigns. Customers highlight the variety of games, user-friendly design, and availability of secure payment options such as credit cards, e-wallets, and bank transfers. While many reviews mention fast withdrawals and attractive bonuses, some note delays related to account verification or withdrawal processing. OnlyWin online casino addresses such issues individually, aiming for fair resolutions. With its licensed status, wide range of games, and ongoing promotions, OnlyWin casino continues to attract players from different countries who are looking for both entertainment and rewards.
Contact info
Canada
- support@only.win
- only.win
2.9
Average
88 reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just admit you don’t want to pay 38k
Your response only reinforces my concerns. You communicate and cooperate with CasinoGuru when it suits your image, yet the moment a decision goes against you, you dismiss it as “non-binding.” This creates the impression that you act as both the casino and the judge in the same case, with no truly independent oversight.
Where is your ADR under the LOK Curacao framework? If you claim regulatory compliance, there should be a clear and accessible independent dispute resolution process available to players.
You refer to “exploitative strategies,” yet the only action I took was doubling after a loss — a basic and widely known betting approach. This is so common that many game providers even include a built-in “double bet” option. Labeling such a standard feature as an abuse of fair play is unreasonable.
I hope this matter can now be escalated to senior management for a proper and fair resolution.
12 February 2026
Unprompted review
Only win Casino no.1 online casino…
Only win Casino no.1 online casino games
Lots of surprises bonuses and easy to win
All the games are will let you win
Your winning money right way will transfer to your account.
Highly recommended
11 February 2026
Unprompted review
best online gambling
only win is the only online gambling I play. great games, fast deposits. The customer service is great.
11 February 2026
Unprompted review
Reply from OnlyWin Casino
Dear Hannan,
Thank you so much for your 5-star review!
We’re delighted to hear that your payout was fast and hassle-free - providing smooth and reliable withdrawals is one of our top priorities. Your positive feedback truly means a lot to us and motivates our team to keep delivering the best possible experience.
We look forward to welcoming you back and wish you plenty of great wins ahead!
Kind regards,
OnlyWin Casino Team
Worst casino ever
Worst casino ever, they do not want to let you close your account, they just tell you to come back everyday, and you can't withdraw your money. Pure scam
1 February 2026
Unprompted review
Reply from OnlyWin Casino
Dear Mélissa,
Thank you for sharing your feedback! We understand your frustration and would like to address the points you've raised.
We would like to clarify the situation in more detail so that you can better understand why it occurred.
All account closure requests are processed in accordance with our internal policies. It is important for us to understand the reasons behind such requests, as our main priority is to provide expert assistance when a player experiences any issues related to the casino. We always aim to resolve concerns and support our players in the best possible way.
Regarding withdrawals:
Payouts are processed only after the player has wagered their deposit three (3) times, in accordance with our AML policies and our Terms and Conditions. In addition, any bonuses received must be wagered according to the specific bonus terms that apply to each individual bonus. Furthermore, in line with our policies, we reserve the right to request account verification when necessary.
You can review our full rules and policies via the links below:
Terms and Conditions: https://only.win/en-ca/static/terms-and-conditions
Bonus Terms and Conditions: https://only.win/en-ca/static/bonus-terms
Based on the above, all actions taken on our side were fully compliant with our rules. Moreover, your account was blocked upon your request, meaning that your request was successfully fulfilled.
We sincerely hope we have answered all your questions and addressed any concerns you may have.
Kind regards,
OnlyWin Casino Team
Very fast support chat
Very fast support chat. Excellent customer service and I enjoy the selection of games as well as same day payouts !
8 January 2026
Unprompted review
Reply from OnlyWin Casino
Dear Tracy,
Thank you for the great review!
We’re delighted to hear you enjoyed our fast support chat, excellent customer service, and game selection. Same-day payouts are something we’re especially proud of. Wishing you lots of fun and good luck — we’re always here if you need us!
We are always ready to help you!
Kind regards,
OnlyWin Casino Team
Quick response.
21 January 2026
Unprompted review
Reply from OnlyWin Casino
Dear Logan,
Thanks for taking the time to leave a review!
We’re happy to hear you were satisfied with our quick response. Providing excellent support is always our priority, and your feedback truly means a lot to us.
We are always ready to help you!
Kind regards,
OnlyWin Casino Team
Don't trust this company at all ,you…
Don't trust this company at all ,you will deposit money and when there so called bonus runs out they take all your money. Major scam.
23 January 2026
Unprompted review
Reply from OnlyWin Casino
Dear Michael,
Thank you for raising your concerns. We’re genuinely sorry that your experience led you to feel this way.
We would like to be very clear: we are a fully licensed and regulated casino, and we do not remove players’ funds unfairly or engage in any scam practices. All bonus-related rules - including wagering requirements and how balances are handled once a bonus is used - are applied automatically and are outlined in our Bonus Terms and Conditions (Section 1 "GENERAL BONUS TERMS & CONDITIONS") to ensure fairness and transparency for every player.
You can see a full version of our Bonus Terms and Conditions via the following link - https://only.win/en-ca/static/bonus-terms.
We understand that bonus mechanics can sometimes be confusing, and we’re more than willing to review your account in detail and explain exactly what happened. Please contact our support team directly via email at support@only.win. We take accusations like this seriously and are committed to resolving any misunderstandings.
We are waiting for your contact so we can assist you!
Kind regard,
OnlyWin Casino Team
I play here a lot but I don't take the…
I play here a lot but I don't take the bonuses. Because I don't wanna wager my money. But I love the winnings I won here a few times and they pay fast withdrawals. I never had any bad experience so far. I won $750, then won $300 then won $800 super fast withdrawals goes straight into your account within 7-45 min.
29 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Chanda,
Thank you for sharing your experience with us!
We’re pleased to hear that you enjoy playing on our platform and that your withdrawals were processed quickly and smoothly.
Please note that your trust and positive feedback mean a lot to us, and we look forward to continuing to provide you with a reliable and enjoyable gaming experience.
We’re happy to have you with us and hope to see you again soon.
Kind regards,
OnlyWin Casino Team
Well the games are shitty and the bonus…
Well the games are shitty and the bonus take ages to come. The wagering is sky limit. And you don’t win nothing.
27 January 2026
Unprompted review
Reply from OnlyWin Casino
Dear Pema,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We would like to inform you that game outcomes are determined by certified RNG systems, so winnings can never be guaranteed. That said, we understand how frustrating this can feel and truly appreciate you sharing your concerns.
Also, we understand how frustrating it can be when bonuses take longer than expected or when wagering requirements feel too high. Your feedback is important to us, and it helps us see where we can improve. However, please note that bonus wagering requirements are always clearly outlined in our terms and conditions, as they are essential to maintaining fair play for all users.
We would really appreciate the opportunity to look into your situation personally. If you’re open to it, please reach out to our support team via email at support@only.win. We’re here to help and would love to make things right if possible.
We are waiting for your contact so we can assist you!
Kind regard,
OnlyWin Casino Team
Reply from OnlyWin Casino
Dear Jonathan,
We’re sorry to hear that this was your impression. We’d like to assure you that our platform is fully legitimate, and that all bonuses are governed by clear terms and conditions available to every player before activation.
We value transparency and take accusations like this seriously, so please feel free to contact us via email at support@only.win to explain the situation you encountered that led you to form this opinion about our casino. That can allow us to review your situation again and assist you in resolving it.
Kind regards,
OnlyWin Casino Team
they respond to inquiries quickly
they respond to inquiries quickly
payout is fast
15 January 2026
Unprompted review
Reply from OnlyWin Casino
Dear Frank,
Thank you for your feedback!
We’re pleased to hear that our support team responds quickly and that you’re satisfied with the payout speed. We also appreciate your 3-star rating and would be very grateful if you could share your suggestions for improvement with us at support@only.win. We are committed to improving our service so that you can give us a 5-star rating.
We look forward to hearing from you again!
Kind regards,
OnlyWin Team
This casino use to be honest and fair
This casino use to be honest and fair, but starting of last year they become a big scam company
19 March 2025
Unprompted review
Reply from OnlyWin Casino
Dear Mshenesh Bassel,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the opinion you have formed about our casino.
Unfortunately, we were unable to locate an account under the name provided on TrustPilot. We kindly ask you to contact us via email at support@only.win and explain the situation you encountered that led you to form this opinion about our casino. That can allow us to review your situation again and assist you in resolving it.
Kind regards,
OnlyWin Casino Team
Pretty fast cashout
Pretty fast cashout. But small limit of withdrawal. Good bonuses but its not a straight bonus the wagering is kinda annoying but all and all i like thus site
18 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Saravudh,
Thank you for sharing your feedback with us!
We’re glad to hear that you’re satisfied with our fast withdrawal process and that you enjoy our bonuses. At the same time, we appreciate your honest remarks regarding the withdrawal limits and wagering requirements.
Please note that withdrawal limits and bonus wagering conditions are part of our standard terms. We continuously review these conditions and value feedback like yours, as it helps us improve our services.
Thank you for choosing our platform, and we wish you the best of luck in your future gameplay!
Kind regards,
OnlyWin Team
Would rate zero
Would rate zero. Gave me $20 if I deposit $20 so I did. I won $700. So played abit more tried to cash out $600. And it said I would lose the bonus money. Small print says and anything won. Like wtf. I played way more than $20. Everything disappeared gone. Big scam don’t play
23 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear William,
Thank you for taking the time to share your experience with us.
We have carefully reviewed your case and are truly sorry to hear that you encountered difficulties. We understand how frustrating this situation may have been.
However, we would like to clarify that according to our Bonus Terms and Conditions: “When playing with an activated bonus, the real money from the player's account is wagered first and only then the bonus money. For your convenience, we have separated the display of real and bonus balances in your Balance tab.” This means that all winnings generated from such wagers contribute to the wagering progress of the active bonus.
You can always review the full version of our rules on our website: https://only.win/en-ca/static/bonus-terms
At the moment you requested a withdrawal, there were no funds available on your real balance — only bonus funds remained. As per the rules, bonus funds can only be withdrawn after completing the wagering requirements. You then agreed to cancel the bonus, which resulted in the cancellation of the entire bonus balance and, consequently, the removal of all funds.
That said, we always treat our players with understanding and fairness. As a sign of our loyalty to you, we offered to replenish your initial bonus. You accepted this offer and successfully used the bonus for further play.
We sincerely hope for your understanding and appreciate the opportunity to clarify this matter.
Kind regards,
OnlyWin Team
they were very fast and efficient very…
they were very fast and efficient very friendly and helpful. I truly appreciate the help and recommend this site to anyone who hasn't tried it yet.
26 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Thehound,
Thank you for your wonderful feedback!
We’re delighted to hear that our team was fast, friendly, and helpful. Your appreciation and recommendation mean a lot to us, and we’re grateful for your support.
Best regards,
OnlyWin Casino Team
STAY AWAY!!
I won a large amount and had to go through verification like usual. It said my account was verified but I still couldn’t withdraw because the game provider had to investigate my gaming activity like I’m some sort of computer hacker. They couldn’t believe that a player got lucky and had a big win. 4 days later they said I was verified but my withdrawal limits have been lowered from their usual low limits. It basically says in their terms and conditions that they can do whatever they want, whenever they want and there’s nothing you can do about it. I was able to withdraw just over $5000 in 3 days and was told I would have to wait another 6 days to withdraw more. Based on the limits they set it would have taken me 2 months to withdraw $35k. Knowing how I am I wanted to withdraw everything so I wasn’t tempted to keep playing. They will delay everything and lower your limits in hopes that you lose everything before you can cash out. So if you’re looking to win big and have a hard time withdrawing your winnings then this casino is for you. Worst casino experience ever!!
27 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Jeffrey,
Thank you for taking the time to share your experience.
First of all, we would like to inform you that activity checks performed by game providers are a standard procedure in online casinos. At the same time, we would like to emphasize that this verification did not take long, and as a result, your withdrawal access was restored — as you also confirmed in your review.
Regarding the change in withdrawal limits, this is regulated by our Terms and Conditions (section 8.9), which you agreed to at the time of registration. You had the option to wait and withdraw your full balance in accordance with the applicable limits. The decision to continue playing or to proceed with withdrawals under the established limits was entirely yours.
You can always review the full version of our rules on our website:
https://only.win/en-ca/static/terms-and-conditions
We are genuinely sorry that this situation caused inconvenience during your gaming experience. At the same time, we would like to emphasize that throughout the entire process, we acted strictly in accordance with our established rules and policies.
Kind regards,
OnlyWin Team
Friendly service and eager to help
Friendly service and eager to help. Explained rules clearly. Vip manager explains benefits clearly.
17 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Sandra Hope,
Thank you for your kind feedback!
We’re delighted to hear that our team was friendly, helpful, and clear in explaining the rules and VIP benefits. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
We are always glad to see you!
Best regards,
OnlyWin Casino Team
Stay away from the website
Stay away from the website, highly would not recommend
15 December 2025
Unprompted review
Reply from OnlyWin Casino
Dear Amir,
Thank you for taking the time to share your experience on our website.
We’re genuinely sorry to hear that you had a negative experience using our website. We really want to look into this and help you. However, at this moment, we haven’t been able to identify you as an OnlyWin user. We requested your details several times so we could find your profile and review the history of any requests, but unfortunately, we haven’t received a reply from you.
Please email us at support@only.win with the email address you used to register, and we will immediately look into everything in detail and provide a constructive solution. If you experienced any difficulties while using the site (deposits, withdrawals, bonuses, game performance, etc.), we’ll be happy to assist and do our best to ensure a positive experience.
We are always available via the support chat on the website and by email at support@only.win.
Best regards,
OnlyWin Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.