Openbank Reviews 107

UPDATE: filed complaints with FDIC, BBB and CFPB

I chose this bank due to its high rate on a savings account. After about a year all of a sudden I was not able to log into my account. The platform works on push notifications that my phone was not receiving. After a 30 min. call with a cust service rep trying to trouble shoot they supposedly elevated the call and told me a tech support person would call me in 72 hrs.

The next morning I called again and went though the same conversation with a different person wasting another 30 min, Good thing I called in because the 1st person I spoke with never put the tech ticket in.

A after a few more days I received a call, the person left a voice mail just literally saying " this is .......from OpenBank by Santander trying to reach you, please call us at .......). The did not say that they were a tech support person and proceeded to give me the SAME NUNBER I had been calling NOT a different one where I could reach a tech person. Later I found out that if a tech support person is assigned to call you that you have to pick it up because there is no way to call them back. UNBELIEVABLE, I work full time this is not an option for me to be staring at my phone 24/7.

At this point I am so worried, upset and angry that I literally can not access my account. I am completely locked out and no one can help me. So I call again......

Same conversation where the agent try's to do basic trouble shooting, I just stopped them and said that I am done with this, I have at this point already spent over an hour doing the same trouble shooting and requested to speak to a manager. After a very long hold they transferred me to a so called manager. I am not convinced this person was actually a manager. She then proceeded for the FOURTH time to try the basic trouble shooting. I told her STOP---I want close my account immediately and get my money out. She initiates the closure and tells me that it takes 2 days to close and account and a few more to send out a check. A CHECK? Are you kidding me? How archaic. I expressed my concerns with where the check would go since I recently moved. SHE COULD NOT VERIFY TO WHAT ADRESS THEY WOULD BE SENDING IT TO. Unbelievable. At this point I am so livid I dont care-just send it and I will figure it out. I asked her to call me with the tracking number OR updates.

She did not.

I called today (Thursday) to get an update and they told me they are still closing my account! It was supposed to be closed Monday! And that the check would hopefully be sent out soon **whatever that means.

I can not believe these practices are legal. Every phone call along the way has been unhelpful and unprofessional. I am moving my money to a competitor with a lower rate of return ! Junk show!

I am writing to file a formal complaint ( only one way was adding here and open bank do not have an email id for complaint registration ) regarding the handling of my blocked account and the unacceptable customer service I received on February 7, 2026.

At 8:32 AM CST, I contacted customer service because my account was showing as blocked. The first representative I spoke with was professional, patient, and genuinely attempted to help. Unfortunately, she was unable to authenticate me due to the system allowing only two push notifications. She advised me to transfer funds into my Open Bank account to remove the blocked status. Although this was inconvenient, I appreciated her effort and ended the call to attempt the transfer.

However, the Open Bank app would not allow me to transfer funds, showing an error each time. Since Open Bank has no physical branches outside Miami, phone support is the only option available to customers. I therefore called again at 9:06 AM CST.

The second representative I reached was the complete opposite of the first. She was rude, dismissive, unprofessional, and unwilling to listen. I explained that the Open Bank app was not allowing me to transfer funds. Instead of helping, she repeatedly told me to contact my other bank (Bank of America) and ask them how to transfer money to Open Bank. When I explained that I had already attempted this through the BOA app and encountered issues, she showed no interest in understanding the problem or offering a solution.

Her attitude made it clear she had no intention of assisting me. When I expressed my frustration and mentioned that this experience made me consider closing my account, she responded with indifference and even seemed agreeable to the idea. This is an alarming response from someone representing a financial institution responsible for safeguarding customer funds.

For reference, the calls were made from 21*-***‑0317, and I request that management review the recordings. The first agent deserves recognition for her professionalism. The second agent’s conduct, however, raises serious concerns about training, accountability, and the overall reliability of Open Bank’s customer support—especially given that customers have no physical branch to turn to when online systems fail.

This experience has severely damaged my trust in Open Bank. A bank that operates primarily online must have strong, competent, and supportive customer service. Instead, I was left stressed, unsupported, and unable to resolve an issue that your own system created.

I expect this matter to be reviewed, and I request a response outlining how Open Bank plans to address both the account access issue and the unacceptable customer service I received.

The process to withdraw $9,150 did not go as planned.
Delays began without explanation.
Weeks passed with no resolution.
Support replies gradually became less frequent.
When responses came, they lacked clarity.
Key concerns were not addressed.
The situation felt increasingly uncertain.
I needed a clear and independent review.
𝐕͟𝐞͟𝐫͟𝐢͟ 𝐓͟𝐫͟𝐚͟𝐢͟𝐥͟ 𝐈͟𝐧͟𝐭͟𝐞͟𝐥͟ was contacted for assistance.
They conducted a detailed transaction trace.
Each movement of funds was analyzed.
The review was systematic and thorough.
They located where the delay occurred.
The reasons were explained transparently.
This removed confusion and doubt.
The process finally made sense.
I gained a clear understanding of the issue.

Openbank is terrible. All they’ve done is continuously lower my apy everytime I add money to accnt. What a sorry excuse for a bank.

I’ve had similar results as others. They took a full 3 days to credit my account with my initial deposit. During that time I tried unsuccessfully multiple times to add a joint owner; each attempt failed with no explanation. Customer service said they couldn’t add the joint owner themselves and that I had to do it myself. I asked them to close the account; again I have to do it myself. Tried to transfer my money out to zero the account but no money is “available” for 4-6 days. App doesn’t work, website fails frequently, phone system drops you. Put your money somewhere else.

Online banking nightmare. Funds withdrawn from my account immediately, not available for five full days. Was told it's "company policy." How convenient for them. Tried to close immediately and there's another 7-day hold before funds can be withdrawn. YOU HAVE BEEN WARNED. (Oh, and the interface is supremely annoying. Not just loggint in, but every single transactiton requires confirmation on a separate device. Can't wait to close this hot mess.

Excellent service from ver-tel-waves. They handled my issue smoothly and ensured I received my funds without any hassle.

This company is the Worst.. I had some money after a real estate transaction. Wanted it to go into a high yield account. Deposited $5k from my credit union to get the account stared. once established tried to transfer another $100K and that is when it all turned. For the next 4 months my account was locked I called over 10 times and everyone gave a different answer. then I was told to transfer it into a different bank then Try again to transfer it to open bank. The credit union is the only bank I have had for the last 20 years!!
I could not wait to get away from them. I often felt like I was doing something wrong. Closed this account and started over with EverBank (same concept as OpenBank) they have been great all my money is there and making me money.

❌At some point, I accepted that the withdrawal might never go through. Weeks of delays and vague explanations had drained me mentally. Contacting 𝐸͟𝑑͟𝑒͟𝑛͟𝑏͟𝑢͟𝑟͟𝑦͟ changed the entire situation—their intervention provided a clear path forward and resulted in the full recovery of my assets.

They make you respond to a push notification to access your account and move money out. The notification is not showing up on my phone despite multiple attempts. There is no alternate method of verification. It’s clear that they are making the process as difficult as possible to discourage customers from moving money out. As soon as I get access I’m taking everything out and closing the account but who knows when that will be as I’ve been on hold with their customer service forever (and they require a push notification to speak to a human, I had to spam “0” on my keypad to even get to on hold

ABSOLUTELY HORRIBLE EXPERIENCE TRYIng to transfer funds from another REPUTABLE Bank!!!

1000% STAY AWAY FROM THESE MORONS!!!

FORCED ME TO USE THEIR STUPID APP JUST to transfer funds!!

FORCED me to call THREE TIMES JUST to transfer funds after their website And Pathetic app HORRIBLY FAILED!!

COMPLETELY USELESS "Customer service" MORONS who could and/or Would not identify WHY their App & Website were throwing Repeated& Numerous errors!!!

Their customer service is horrible... rather than resolve their error in my account creation process, they just repeated the same useless suggestion, and then finally just hung up on me. Now, they must've flagged my phone number, because they won't even answer the help line! What a joke.

I have two accounts with Openbank and I lost access to my funds due to the accounts being blocked. Apparently on one of my travels out of state, I logged into my account and they decided that it was not safe so the accounts were blocked. This is despite me using their app on my trusted device. I had no access for over a week. When I called, customer service couldn't remove the block but sent a message to the back office regarding my accounts. I asked to speak with a supervisor. After telling me that the supervisor won't tell me anything different, she transferred me. Once with the supervisor, he told me that if customer service had not sent the message, he could have unblocked the accounts. Additionally when I requested an email documenting the statements he said to me, he said he can't do it. So, I had to wait 2-3 business days while Openbank held my funds captive. Today I was able to access the funds in one account. The other remained block. I called and told them I wanted to close both accounts so I transferred my money out. My suggestion: the higher interest rate is not worth it if you don't have access to your own money! Too much trouble.

The problem started when I tried to withdraw a larger amount. My request stayed “pending” for days, then support stopped replying.

I was honestly panicking when I started reading Trustpilot reviews about similar platforms. That’s where I noticed several people mentioning 𝐀𝐱𝐢𝐨𝐦 𝐀𝐬𝐬𝐞𝐫 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐦𝐜𝐞 in their recovery stories. What stood out was that their experiences sounded real, detailed, and evidence-based.

I reached out, provided all requested records, and stayed patient. It took days, but my funds were fully recovered. Finding those Trustpilot comments honestly changed everything for me.

Take your money elsewhere! I opened an account with them in November, deposited money, and my account has been blocked since December. No one can give me any explanation other than give it 5-7 business days, we’ve escalated things. It’s January 20th and my account is still blocked without explanation. Don’t listen to the Nerdwallet review as I did. It’s piss poor service with this bank and my money is being hostage because I told them I wanted to close the account because of the horrible experience and service.

Worst bank I have ever dealt with. I used them to take out a large amount. from my Amex account. They rejected it and sent it to a third party bank who they say can hold it for 30 days. What a bunch of BS. Very hard to put money in the account. Can't wait to close my account. Stay away from this bank. It's two weeks after my review and they are still holding my money.

Wish I had read the reviews. I thought I have been scammed the availability of funds is exceedingly long. I transferred 5,000 a week and a half ago. It is still not available. I call and I am told it would be available the next day. It was not. I call again and get hung up on. I call back and same rep says his system is down that’s why I got hung up on he says to call back and get another rep. I do and she says I was told wrong that the money would be available tomorrow. I say that is ridiculous amount of time. She says the disclosure tells me that on page 39! I will take my money out asap and close this account.

Avoid this bank at all costs. Yes, they offer an attractive interest rate. But the frustration of dealing with them is simply not worth it. Just opening the account was the most convoluted process I have ever gone through, took a ton of my valuable time. Then in order to fund it, I tried to link not one, not two, but three external accounts, all of which they rejected (I'd never had a problem linking any of them before). So that was a ton more time wasted. I ended up closing the account and telling them exactly what I thought of them. Seriously, stay away!

I read all the reviews online and glad I did.

Wish I had read these reviews first. Terrible experience I don’t recommend them. Withdrawal constraints not disclosed customer service provides wrong answers. Promise an update in 3 to 5 days when I need money now. Never again with them.