Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction. Leo was extremely competent, calm, and cle... See more
Company replied
We work with a lot of different auction houses, but Open Lane really stands out as the best. The customer service is amazing, always super friendly, professional and quick to help. The platform is... See more
Company replied
I’ve had a technical issue and lost my connection. Leo sent me an email reaching back to me so I could be responded in despite of losing my connection with him by the chat. He was such a pro, and the... See more
Company replied
Perfect customer support! Right after registrating, I have got a call from a very kind lady who introduced herself and the processes from the company. After I had a question and chatted with Leo, who... See more
Company replied
I work with Openlane for several years and everything is always perfect. I never received car that is not as described anf i bought more then 50 cars. Good prices and good quality control. I definitly... See more
Company replied
The service response was immediate, competant and very helpful. The agent was able to resolve my questions in a matter of minutes, without waiting times or confusion. The Agent Leo C. was really pro... See more
Company replied
Who is this Leo C guy that is paying for positive comments? These guys are hilarious. Let them shut down, don't buy from these scammers, they take no responsibility from their ads. They pay no compe... See more
Company replied
I stumbled upon al these negative reviews and couldn't help it to not leave my opinion. Bought 2 cars from them and none had any problems aside the ones described in the damage report, well one of the... See more
Company replied
I purchased a car through Openlane approximately two months ago, and despite repeated follow-ups, the vehicle still has not shipped. I arranged transport through the platform, assuming it would be... See more
Company replied
I bought an Opel Astra through Openlane and I can't register it – the registration certificate is flagged as stolen. A criminal case was opened in Romania and the car is now unusable. After posting... See more
Company replied
Great comapany to work with! I have both more then 15 cars and never had any issue. They are trustworthy. Customer service is excellent and ready to help! All recommendation!
Company replied
Unfortunately, the platform OpenLane does not protect the buyer at all. It´s more interested in selling the cars and earning the commission, but when a car arrives with damages that are not on the rep... See more
Company replied
Car delivered extremely dirty as always, I've gotten used to it. BUT the problem is that after almost a month after taking delivery we still don't have the documents for the car. So we can't register... See more
Company replied
A big scam! I bought a car from them and although they presented it as being ok, without any problems in addition to what was presented on the website, when the car arrived it had warning lights on... See more
Company replied
Good morning, Once again, OL demonstrates how flawed its processes are. I bought a vehicle under the "buy now" condition on December 22, 2023, paid for the vehicle on December 23, 2025, and I w... See more
Company replied
Extremely unprofessional attitude!!! I bought a car two and a half months ago for which I paid the price of the car and transport from their side to the final destination, but the car does not move... See more
Company replied
The people working at Openlane are always ready to help, doing everything to make your work successful and easy. I'm very pleased and grateful to them.
Company replied
none of the authorized people are responsible for the vehicle that was damaged during transport by the way this is the second vehicle that I have bought from you and every time the fuel is minimal... See more
Company replied
Leo was very quick and kind in his responses. As a suggestion for the platform: it would be useful to have the documents of the cars won available more quickly.
Company replied
The worst company to work with they never answer back on your emails and it takes like years to get your car from them after purchasing. You don’t receive the documents all in all a very very bad expe... See more
Company replied
Openlane is a total scam! Purchased a BMW with hidden damages from front accident, also the car mileage was modified!! This is criminal case but you can not open any claims with them. DO NOT BUY... See more
Company replied
be very careful, it does not indicate enough information to know the condition of the car, nor the mechanical condition, you have been working with auction for almost 7 years I was thinking of switchi... See more
Company replied
Engages in illegal conduct of IBAN discrimination. I win a bid from Hungary. As you know in Hungary we do not use euros, and sending international payments to Euros is extremely expensive. I... See more
Company replied
Pay attention! For anyone who needs proof, I can show you screenshots of how Openlane claims department treats clients who spend tens of thousands euros on their platform. I want to share my recent ex... See more
Company replied
I won a car in an auction and transferred approximately €20,000. After the payment was sent, the seller stopped communicating. Case numbers: 02432100, 02433324, 02435587. I believed that... See more
Company replied
The experience has been terrible. The car took too long to arrive, it arrived on the 3rd I was only notified on the 8th that it was in the country. They give you an expected arrival window that was no... See more
Company replied
Bad company ☹️ the waiting time is very long, i waited 2 months until the last car i bought could be used. the damage reports/checks are not done well. there are defects that are not displayed in th... See more
Company replied
I have I a big problem, the logistic Center refused to release the car. After contacting Openlane - everything was fixed immediately. Very fast reaction, thanks!
Company replied
Well, what surprised me most was the quick and agile support from the customer service team, I reinforce that I give a 10 to Ms. Mariély who provided all the support from clarifications, and reporting... See more
Company replied
In the past month I've won a bid on 4 cars, all 4 were denied by the seller. But if I was to make a mistake, I'd have to pay for the car that I've won, make it make sense. Sellers are protected too mu... See more
Company replied
This was not the first time in your chat, that i was talking to mr Leo - he is always extremely helpful, and getting things done!!!!
Company replied
I purchased a Ford Trafic (2006) through Openlane. After delivery, it became clear that the vehicle was in a catastrophic technical condition – a non-functional engine, injectors, turbocharg... See more
Company replied
I bought a car from Openlane on 17/06/2024. The car was delivered at the end of July 30/07/2024. I waited another 2 weeks for the documents to be “delivered”, it turned out that the documents we... See more
Company replied
Every year the quality is worse and worse, hidden defects. Many cars have adjusted mileage. Complaints unsuccessful...
Company replied
Support agent Leo is always in a good mood to help his customers. Congratulations to Openlane for having employees like him.
Company replied
Hello, This is by far the worst auction platform in Europe. Almost all the problematic cars are sold through them – from damaged vehicles, to cars with tampered mileage, broken gearbox... See more
Company replied
Openlane's Customer Service Specialist, Kata Costa-Kiss, is always available and provides very effective help if there are any questions during the administration process. Thanks for the help, everyon... See more
Company replied
It's a scam when they sell, they show the car in good condition after the purchase the car is damaged they are fraud
Company replied
Perfect support and fast response from this company Support name : Leo C
Company replied
I WARN EVERYONE AND DISCOURAGE ANY COOPERATION WITH THIS FRAUDULENT COMPANY I won the auction, I paid the price within one day. Nothing happened after that. After 3 weeks I was informed that th... See more
Company replied
Referenční číslo události je 8558581-Takto mi odepsal openlane když mi prodaly kradený vůz reklamace byla zamítnuta. We acknowledge receipt of your message and understand th... See more
Company replied
🔴 Very disappointing experience with Openlane I recently purchased a vehicle through Openlane as a business buyer. Upon delivery, I discovered the engine warning light was on — something tha... See more
Company replied
We are still dealing with an unresolved situation involving a vehicle purchased from OPENLANE Europe without the required documents, rendering it unusable since delivery. After weeks of b... See more
Company replied
I do NOT recommend! Poor service, no phone support, only chat robots
Company replied
Very great experience. Helpfull Chat help when i need and have much patience
Company replied
from costumer service person name is Leo is so much helpful to us
Company replied
3.3
Average
309 reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchased my first vehicle…
I recently purchased my first vehicle through Openlane as a professional car dealer, and the experience was excellent from start to finish.
The platform is well organized, transparent, and easy to use.
Communication was efficient, and the support team responded promptly whenever clarification was needed. The invoicing process was clear, and the vehicle documentation was properly handled.
I highly recommend Openlane to dealers looking for a transparent and efficient way to source vehicles internationally.
22 January 2026
Unprompted review
Great communication
10 February 2026
Unprompted review
Very happy with the experience with Leo…
Very happy with the experience with Leo C..very helpful and kind.
9 February 2026
Unprompted review
Very good costumer service!
9 February 2026
Unprompted review
Agent Leo is a Pro
I’ve had a technical issue and lost my connection. Leo sent me an email reaching back to me so I could be responded in despite of losing my connection with him by the chat. He was such a pro, and the situation that made me reach out to your company in the first place got solved.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re really glad to hear that Leo handled the situation so professionally. Losing a connection during a technical issue can be frustrating, so it’s great to know he followed up by email and made sure you still received the support you needed.
Your feedback highlights exactly the level of commitment and care we aim to provide. We’ll be happy to pass your kind words on to Leo, and we’re pleased that your issue was fully resolved.
Kind regards,
The OPENLANE Europe Team
Great place for buying used cars.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! 🌟
We’re happy to hear that you see OPENLANE as a great place for buying used cars. Offering a reliable platform with clear information and smooth processes is exactly what we aim for.
Thank you for your trust, and we look forward to supporting you again soon.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that you experienced our service as very professional. Maintaining high standards in every interaction is important to us, and your comment confirms we’re on the right track.
We appreciate your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
had a very positive exGreat support during a very stressful extra-time auctionperience with…
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction.
Leo was extremely competent, calm, and clear in his explanations at a moment where timing and decisions really matter. He was also very friendly, approachable, and always available to clarify doubts quickly, which made a huge difference.
His support gave me confidence to manage the extra-time phase properly and ultimately close the deal successfully. This kind of professional and human support is exactly what you want when buying vehicles through online auctions.
Thank you, Leo C., and well done to the Openlane team.
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for sharing such a thoughtful 5-star review!
We’re truly pleased to hear that you had a very positive experience with OPENLANE, especially during such a critical and time-sensitive moment as the extra-time phase of an auction. Situations like these can indeed be stressful, so it’s great to know that Leo C.’s calm, clear, and competent support helped you make confident decisions and successfully close the deal.
Your appreciation for both the professional and human side of our service means a lot to us. We’ll be sure to pass your kind words on to Leo and the team — feedback like this is a real motivation to keep improving and delivering the level of support our customers expect.
Thank you for your trust, and we look forward to supporting you again in future auctions.
Kind regards,
The OPENLANE Europe Team
A very good experience with Daniela…
A very good experience with Daniela Onet, every time the problems were solved very quickly, thank you!
5 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you had such a good experience with Daniela and that your issues were solved quickly every time. Providing efficient and reliable support is something we truly strive for, and your feedback confirms we’re on the right track.
We’ll be happy to pass your kind words on to Daniela, and we look forward to continuing to support you just as smoothly in the future.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that the answer you received was quick, clear, and exactly what you needed. Providing precise and efficient support is always our goal.
We appreciate your trust and are happy to assist you again anytime.
Kind regards,
The OPENLANE Europe Team
Perfect support and fast response from…
Perfect support and fast response from this company
Support name : Leo C
4 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you received perfect support and a fast response from our team. Special thanks for mentioning Leo C. — his dedication and responsiveness are qualities we truly value.
We appreciate your trust and look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Agent Leo C very helpful
Agent Leo C was very fast and helpful! made my day better!
4 February 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your great 5-star review!
We’re really happy to hear that Leo C. was able to help you quickly and effectively — and even brighten your day! That kind of positive impact is exactly what we aim for in our customer support.
We’ll gladly pass your kind words on to Leo. Thank you for sharing your experience with us.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re happy to hear that everything went smoothly and that you’re satisfied with the experience. Your appreciation encourages us to keep delivering clear and reliable service.
Thank you for choosing OPENLANE.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you appreciated the expertise and fast delivery. Providing professional guidance and efficient processes is exactly what we strive for.
We truly value your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
I purchased a Ford Trafic (2006)…
I purchased a Ford Trafic (2006) through Openlane. After delivery, it became clear that the vehicle was in a catastrophic technical condition – a non-functional engine, injectors, turbocharger, timing system, gearbox, and clutch. The vehicle was practically undriveable.
I attempted to file a claim, which was rejected based on their terms and conditions (time limit and minimum vehicle price). Formally, this is in line with their rules, but in reality, buyers of lower-priced vehicles carry not just the risk, but the entire burden.
In my experience, the technical condition of vehicles under €3,000 can be extremely poor and not clearly reflected in the listing description. Subsequent repair costs can easily exceed the purchase price several times over.
I consider Openlane to be a platform suitable only for professionals who fully expect to buy a technical wreck for parts or a complete rebuild. For ordinary buyers expecting a drivable vehicle, I do not recommend this service.
We have now found during the technical inspection, which was unsuccessful, that the car has total corrosion of the undercarriage. The car is suitable for scrapping.
!!!! I definitely do not recommend Openlane !!!!
18 November 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
We are sorry to read about your disappointment and understand how frustrating this situation must have been.
However, we would like to clarify several important points to ensure a complete and factual understanding of this case.
The vehicle in question was auctioned and sold for €2,300, which places it below the €3,000 threshold clearly stated in our Claim Policy. As communicated transparently on our platform and in our Terms & Conditions, technical and bodywork claims are not eligible for vehicles below this value, regardless of the nature of the defect.
In addition, our records show that:
The vehicle was delivered on 14/11/2025
The claim was submitted on 13/01/2026, well outside the claim window defined in Article 10.2.2 of our Terms & Conditions
These rules apply equally to all buyers and are designed to ensure fair and consistent handling of claims.
While we regret that the vehicle did not meet your expectations and that repair costs turned out to be high, we must also note that repairs were undertaken despite our explicit instruction to wait for the claim investigation to be completed.
We remain committed to transparency and fairness and encourage all buyers to familiarize themselves with our Claim Policy and Terms & Conditions prior to purchase to avoid misunderstandings.
Thank you for sharing your experience.
First and last experience with OPENLANE – rigid handling and lack of accountability
This was our first experience with the OPENLANE platform and, unfortunately, the way it was handled has determined us not to continue any future collaboration.
We purchased a Mercedes-Benz GLC Coupé that was listed with certain driver assistance features, which represented an important factor in our purchasing decision. Upon delivery and following subsequent checks, we discovered that some of these features were not actually present on the vehicle, despite being mentioned in the listing. Furthermore, during use, we identified additional discrepancies, indicating that this was not an isolated issue.
We formally notified OPENLANE in a correct and well-documented manner, expecting a proportional and situation-specific solution. Unfortunately, the entire approach was strictly procedural, with no real willingness to assess the concrete circumstances of the case.
We were informed that:
a return of the vehicle would not be considered,
the discrepancies were deemed “minor” regardless of their number,
the only possible solution was a standard voucher, applicable exclusively to future purchases.
Although we requested an escalation and a review at a higher decision-making level, we were advised that no such level exists and that the company’s position is “final”.
We fully understand the B2B framework in which OPENLANE operates. Precisely for this reason, we expected greater flexibility, accountability, and commercial balance, rather than a rigid application of internal policies, irrespective of context or client impact.
This experience has led us to evaluate and choose other similar platforms available on the market, which we consider viable alternatives and, in our view, more oriented toward long-term partnership.
In conclusion, this was a disappointing experience, handled in a manner that does not inspire confidence. We believe it is important for other professionals to be aware of how such situations are managed, in order to make an informed decision before engaging with OPENLANE.
19 December 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share such a detailed and considered review. We genuinely regret that your first experience with OPENLANE did not meet your expectations and that it has led you to decide against any future collaboration. We fully understand how disappointing this must be, especially when specific vehicle features played a key role in your purchasing decision.
We acknowledge your frustration regarding the driver assistance features mentioned in the listing and later found to be missing, as well as your feeling that the handling of your case was overly rigid and insufficiently tailored to the concrete circumstances. While our teams assess claims according to defined policies to ensure consistency and equal treatment, we recognise that, in your case, this approach did not provide the level of flexibility or commercial balance you expected.
It is also clear from your feedback that the communication around escalation and decision-making left you feeling unheard and without meaningful options. That is not the experience we aim to deliver, and we regret that the solution proposed — limited to a standard voucher for future purchases — did not feel proportionate or satisfactory to you.
Your comments are particularly valuable because they highlight an important point: beyond procedures and policies, professional partnerships are built on trust, accountability, and the feeling that specific situations are genuinely understood. We take this feedback seriously and will use it to reflect internally on how we can improve our approach in complex or borderline cases.
We are sorry that this experience did not inspire confidence and thank you for expressing your concerns in such a constructive manner. We wish you every success with your future purchases and partnerships.
Kind regards,
The OPENLANE Europe Team
Everything is great!
16 January 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star feedback!
We’re happy to hear that everything met your expectations. Your satisfaction is a great motivation for our team to keep delivering a smooth and reliable experience.
We look forward to working with you again.
Kind regards,
The OPENLANE Europe Team
Recommend
I work with Openlane for several years and everything is always perfect. I never received car that is not as described anf i bought more then 50 cars. Good prices and good quality control. I definitly recommend!
30 December 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re truly proud to hear that after several years of cooperation and more than 50 vehicles purchased, your experience with OPENLANE has consistently met your expectations. Transparency in vehicle descriptions, fair pricing, and solid quality control are core priorities for us, so your feedback means a great deal.
Your recommendation is highly appreciated, and we look forward to continuing this successful partnership for many more transactions to come.
Kind regards,
The OPENLANE Europe Team
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