I really liked soft fabric. I purchased some underwear for my husband and myself. Husband loved it so much and they came true to size, however the lady’s underwear is opposite. If you want to fit yo... See more
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Organic Basics is a Copenhagen based brand making underwear, activewear and everyday essentials in organic cotton and recycled materials.
Værnedamsvej 12A, 1619, Copenhagen , Denmark
Replied to 92% of negative reviews
Typically replies within 1 week
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I got two different kinds of underwear. The Core Rib High-Leg Briefs and the Soft Touch Veil High-Leg Briefs.
They both had the same size guide, but the quality and the fitting is so different.
The Core Rib High-Leg Briefs are great. They fit right, they don't move, the part at the vulva isn't to small, the elastics aren't too tight or too lose. Very happy with those!
The Soft Touch Veil High-Leg Briefs are absolutely horrible. They don't fit right, they are way too lose, the fabric moves everywhere, the part alt the vulva is way to small so your lips go everywhere and the elastics are way to lose. Very sad I bought these. Would've wished I had saved that money.
And this is so sad, because I orded bra's before at Organic Basics and they are great.

Reply from Organic Basics
Every time I order something it goes smoothly. Just one time somehow the order was sent back without a good reason. I sent a message and was refunded immediately. Just the way it should be:)
Very nice, helpful and responsive customer support! Nice to be able to reach actual people and not just chatbots.
Expectations meet 100%
Good quality, fine price and fast delivery. What's not to like :-)
Quickly helped me cancel an order and refunded me. Available through email easily and promptly
Fantastic customers service !! Friendly and top efficiency :-)
Products are fine and beautiful. I hope they will last over time.
So far my experience with organic basics has been great. I received excellent customer service (although the emails don't pop up in my primary and had to be searched for in ads) and there were some nice sales available on the website - which is always a plus, especially when trying something new !
The material is a bit thin, but I think going with black or a darker shade works well for me so far. Super cute and comfy styles.
I noticed that the fitted tees, like the baby and flex are really small. I've tried two, and they run up into my armpits and don't cover my shoulder - and I have a pretty small frame. But the tanks in the same size fit great!?
Looking forward to trying more!
I ordered the wrong size in two items, and it was super simple to exchange. I got the correct sizes in the mail in the next few days!

Reply from Organic Basics
Great quality clothes and really quick and helpful customer service.

Reply from Organic Basics
The quality of items does not match what the company portraits itself to represent.
I used to live in CPH and wanted to support a ethical (seemingly) company. Ordered about five items and paid costly shipping for it to be shipped to where I live now. The quality of the underwear disappointed me, surprisingly. For over 20EUROs a pair of panties, they were not lined, so the cro*tch area streches out almost to a thin line on first wear, very uncomfortable, nearly laughable lol. For another pair, the crot*ch is lined but it was stuck on, not sewn. After about 2 washes, the adhesive exposed and the lining has been flapping around, rendering the pair practically unwearable. I wanted to like this brand, but I feel a little silly to have them shipped across the globe only to have such subpar quality.

Reply from Organic Basics
I'm excited that I found a sustainability oriented brand that offers sexy clothes. The customer service has been really great. I'm also grateful for the diversity of models they showcase. I'm sure they'll be creating even more form fitting styles with less synthetic fiber content. This has definitely become the site for my organic clothing needs.

Reply from Organic Basics
I have bought from Organic Basics for 2 years now. Out of my six-ish orders only one of them had an issue where I had an item missing. The customer service was very prompt and handled the problem immediately and without hassle.
Another good aspect of their customer service is how willing they are to help when I made a mistake in my order. Once I put the wrong address and they fixed it. Another time I didn't sign into my rewards account and they were able to transfer the points over.
The shipping has always been in the window given.
The pictures on the website are good representations of the actual clothing item.
The quality of the clothes is generally good and consistent. The only exception are certain colors. For example hot pink items have gone stringy for me even when other colors of the same item have held up. And the purples bleach if non diluted detergent gets on it.

Reply from Organic Basics
Honestly wish companies all had as good customer service as OB. I have been moving to natural fibre clothing and first placed a small order of undies to see how it all went from the quality of product to customer service. The undies are incredible!! I had to exchange to a bigger size and the whole process was super easy and quick. I’m in the UK so postage takes a few days but the customer service reps replied to me within hours/minutes. Authorised the new items to be shipped as soon as I had dropped of my return so no lengthy waits. I placed a £350 order after this and all the clothing was incredible quality. I still needed to exchange and the process was quick and easy again. Unsure of why there would be any 1 star reviews based on my experiences and perhaps sometimes things slip through the net but given how terrible most customer service is today, I’d say OB is one of the best out there! Will be a repeat customer!

Reply from Organic Basics
The quality of their products is amazing — beautiful fabrics and very well made — and their customer care is truly outstanding.
I didn’t receive the welcome discount code at first, so I reached out to them. They replied incredibly fast and were super attentive. Once I placed my order, they proactively refunded the value of the discount themselves, without me having to remind them and in less than 24 hours.
Exceptional, thoughtful, and proactive customer service. A fantastic shopping experience — I’ll definitely be coming back!

Reply from Organic Basics
Lovely soft items, great customer service. Good fit.

Reply from Organic Basics
10/10 customer service experience. Easy returns, very high quality bras that I have been wearing religiously for over 5 years. Prices are affordable and the company has good values/ethical sourcing. Shipping is also fast from Denmark to a small town in Norway. Ordered on a sunday and arrived on the following friday.

Reply from Organic Basics
Always great service and the products are really lovely quality, colours and fit.

Reply from Organic Basics
Christian and the customer help team helped me a lot with an issue I had about an order. They were very polite, kind and efficient

Reply from Organic Basics
Such a wonderful company. They are always so helpful whenever there's any issues or returns - they respond quickly and politely and always ensure that you're happy with whatever the outcome is. I love Organic Basics!

Reply from Organic Basics
I have had no reply to emails that I have sent- now for 2 years!! I have sent follow up emails that have also been ignored.
I sent back some products that didn’t fit- worth 300 euros. The gave me the money as a coupon to use on other products, but unfortunately it doesn’t work. So I am missing a lot of money from them which I find so difficult.
I have tried numerous ways to be in contact with them, it is infuriating. I have lost all trust in this company that once starting as a small and organic brand and seems to have grown to just not care about their customers

Reply from Organic Basics
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