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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professionalism. Many reviewers specifically mention individual staff members by name, highlighting their exceptional service and ability to clearly explain the loan process. Consumers appreciate the team's friendly attitude and the sense of feeling valued throughout their interactions. People also commend the company's service and user experience, describing the process as easy, seamless, and stress-free. The quick response times and efficient handling of applications are frequently mentioned as positive aspects. The transparency regarding terms, interest rates, and repayment schedules contributes to a comfortable and trustworthy experience for consumers.

Based on these reviews

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

I’m quite satisfied with the service I received from Ahmer. He handled the conversation professionally and made me feel valued as a customer. He’s calm, easy to talk too and clearly explains everythi... See more

Rated 5 out of 5 stars

Very patience, understanding and super friendly throughout the whole process. I spoke with Komail first who was so helpful in ensuring I’d get approved. Ahmer was fantastic from the settlement team, h... See more

Rated 5 out of 5 stars

Michelle was brilliant today she helped us so fast cannot thanks u enough. I may suggest tho that the app should have a statement option that includes your details personal info so one would not have... See more

Rated 3 out of 5 stars

Very strange. I applied online and they gave me a follow up call. Said they’d email me the further info required. Then I didn’t hear anything. Went and found another lender. Leaves me with an uneas... See more

Rated 3 out of 5 stars

Very prompt and quick service from the lender which I usually can't fault. They seem very keen to lend you money and will send reminders every day to the point it almost seems a bit pushy. Be aware th... See more

Rated 5 out of 5 stars

I am very pleased with my experience, everything was made very easy to understand and my consultant Divyanshi was extremely helpful and knowledgeable. Thank you so much for your assistance and I def... See more

Rated 4 out of 5 stars

The level of patience, support and professionalism from the OMM team throughout the entire car loan process should be commended. They got us a great rate and we really felt like the team cared about u... See more

Rated 5 out of 5 stars

Applied for a loan today, and these guys could not have been more helpful !! A big shout out to Riley for his time and especially his patience when he was walking me through uploading photos and in... See more

Rated 5 out of 5 stars

Jake was my first contact and he listened to my needs and was able to look into and provide me with a better interest rate. Ahmer, from the settlements team was patient and great to work with. He ma... See more

Rated 5 out of 5 stars

Friendly, responsive and i feel like they really worked with us and what we needed. Was able to offer alternatives also . Really couldn't be happier with the service and outcome. They made this proc... See more

Rated 5 out of 5 stars

I spoke with Fernanda over the phone and she was absolutely wonderful. She listened carefully, explained everything clearly, and made sure I had all the information I needed. Her friendly attitude a... See more

Rated 5 out of 5 stars

My experience was great from start to finish. Jennifer helped me through and made everything so simple. Super polite and great customer service. I would recommend omm to anybody looking to loan small... See more

Rated 5 out of 5 stars

Start to finish was an unusually fast and prompt experience. Was a bit hesistant at first reading through some of the conditions. But main key terms were even better than most. Superb customer service... See more

Rated 5 out of 5 stars

Our experience with OurMoneyMarket was seamless with the help of Divyanshi and Jen. Both team members were readily available via email and were quick and efficient with replies. My husband and I could... See more

Rated 2 out of 5 stars

Got denied before they even called me back regarding my application. Never missed a payment and have a credit score over 800, really don’t know what’s going on with these guys but I would not recomm... See more

Rated 4 out of 5 stars

Aster was an amazing support, she assisted me to gather my documents (I think she could tell I was confused and wanted to sort it out) she was patient and very kind. Her service was nothing short of a... See more

Rated 5 out of 5 stars

Jamie gave me a prompt response to my enquiry, and was very clear in his directions of what I needed and was very warm and pleasant on the phone. He answered my questions fully, didn't rush me and ask... See more

Rated 5 out of 5 stars

Daniel has been so much help along my loan journey, his really made a dream come true. He was very clear & explained things thoroughly. A massive thank you for being so professional & efficient I appr... See more

Rated 1 out of 5 stars

Horrible company. Take my advice and just DONT! They'll turn your life upside down and make everything so complicated. One simple task would take them days of lost communication.... resulting with a... See more

Rated 5 out of 5 stars

I recently called to request a letter confirming that I had fully paid off my loan. Michelle was incredibly friendly and handled my query promptly and professionally. She went above and beyond by ensu... See more

Rated 5 out of 5 stars

Thankyou Aster, Jake and team, for providing a wonderful personal loan experience. I'm still amazed by the speed and ease of the whole process. Literally applying on Saturday afternoon, contacted by t... See more

Rated 5 out of 5 stars

Everything was transparent and easy to complete. They were able to get me a good rate, better than my current finance and help me do the maths on how much I would be saving swapping. Huge bonus was no... See more

Rated 3 out of 5 stars

The overall experience was good, The turnaround, loan approval, loan amount, rates, service pre-sale, etc. was great personally speaking. One thing that stood out like a sore thumb and I think the com... See more

Rated 5 out of 5 stars

This was such a seemless process. What started as an enquiry led to a personal loan that will help me consolidate my credit cards and it was all done in less than a day. So grateful, thank you Jake.

Rated 5 out of 5 stars

"Great Experience with Our Money Market – Highly Recommend!" I recently took out a personal loan from OMM, and I couldn’t be more impressed with the entire process. From the moment I started... See more

Rated 5 out of 5 stars

Super quick & friendly service! Same day service and it was very easy to contact staff to assist. Jamie, the advisor who finalised my contract, was patient and walked me through every step clearly and... See more

Rated 5 out of 5 stars

The process, from start to finish, was easy, and I felt supported throughout all the steps. Zac was extremely helpful in supporting me with any questions and guiding me through the process. Would h... See more

Rated 5 out of 5 stars

Quick and easy process from start to finish. Jake, Simon and Aster were all professional, friendly and helpful throughout the process. From submitting an enquiry to being approved took only a few hour... See more

Rated 5 out of 5 stars

Our Money Market were very easy to deal with. Fernanda was fantastic, patient and helpful, she answered all of my question and provided great support on walking me through the process of application

Rated 5 out of 5 stars

This is the fourth loan I have applied for and the third I’ve completed. OMM makes it incredibly easy to apply. All team members are polite and professional. Thank you for helping me secure my caravan... See more

Rated 5 out of 5 stars

Would not go anywhere else! Jennifer was an absolute pleasure to work with. She made the process of applying for my first personal loan hassle free and so easy! From start to finish the whole process... See more

Rated 5 out of 5 stars

The team are always fantastic to deal with, I’ve gotten two loans off them now and can’t be happier with their service and the rates they offer. Jack helped a lot to expedite the paperwork for my new... See more

Rated 5 out of 5 stars

Realising your debts are getting on top of you is never easy, but the team here are wonderful. From Gman to Michelle, every step of the journey has been caring, simple and all with the goal in mind... See more

Rated 5 out of 5 stars

Divyanshi walked me through my application and i can say i had all my questions answered and doubts resolved. I hope everyone i spoke to at this company could as good at her job as her! Thankyou!!... See more

Rated 5 out of 5 stars

What a fantastic and professional team. Jamie in settlement team helped me to finalize my loan within an hour with the best rate possible. OMM always a pleasure to have a business with you Highly... See more

Rated 3 out of 5 stars

Experience was good at the beginning, but hold times are very long. I signed the contract but then was provided with no ETA in terms of funds being dispersed. It has been three days with no contact an... See more

Rated 5 out of 5 stars

This an easy seamless way to get a personal loan. Jake and Ananya were very helpful with explaining everything and answering my questions. I highly recommend Our Money Market for any personal loan.

Rated 5 out of 5 stars

Ahmer and the team were polite and knowledgeable and when I needed to amend the loan term and amount at the last minute they accommodated my request. They explained the detail clearly and answered all... See more

Rated 5 out of 5 stars

Jamie and the rest of the team over the past few days have been so efficient and helpful. Clearly explained everything clearly and responded to my callback requests so promptly. Great customer servic... See more

Rated 4 out of 5 stars

I just want to praise Jennifer. She made getting a loan easy and effortless. She made the process quick and efficient. She went above and beyond in assisting me, her customer service is much appreciat... See more

Rated 5 out of 5 stars

The person I spoke to, Jamie, was so patient and helpful. I was struggling to find what I needed on my phone (because I’m no spring chicken) and he was able to guide me through the process and sort it... See more

Rated 5 out of 5 stars

Michelle delivered an exceptional level of service from start to finish. She helped me set up my login account quickly and efficiently, and her friendly, approachable attitude made the whole experie... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

202 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could rate a zero I would

If I could rate a zero I would. Don’t waste your time. Approved for an unsecured personal loan at 11.95% then advised “oh! Sorry this should have been secured!” Spoke to some broker who then offered $55,000 unsecured at an interest rate of 18.95%, a broker fee of $2,000 and an application fee of $695. Have made a complaint via their preferred channel and have heard nothing. Just go to a reputable place and not these loan sharks.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, very helpful. Very quick turnaround. Zafir was awesome to deal with and very friendly. I would definitely recommend

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great fast service

Great fast service. Team is extremely nice and very knowledgeable. The process from start to finish was extremely easy and fast. Thankyou team for all the hard work you do :)

29 January 2026
Unprompted review
Rated 4 out of 5 stars

Aster was an amazing support

Aster was an amazing support, she assisted me to gather my documents (I think she could tell I was confused and wanted to sort it out) she was patient and very kind. Her service was nothing short of amazing…and I had a lot of questions! I’m thankful for her help. She kept a calm persona and I felt listened to!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, prompt and responsive

Friendly, responsive and i feel like they really worked with us and what we needed. Was able to offer alternatives also . Really couldn't be happier with the service and outcome. They made this process so much easier for us. With the initial help of Jake and Divyanshi and then Jen for absolutely doing the most for me and what I needed. Thank you

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Commendable

I’m quite satisfied with the service I received from Ahmer. He handled the conversation professionally and made me feel valued as a customer. He’s calm, easy to talk too and clearly explains everything I needed to know and needed to do. Hope we get more customer service like him. He’s commendable.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final process. Better than any lending facility I've used in the past. Highly recommend. Chrissy Warner

21 January 2026
Unprompted review
Rated 1 out of 5 stars

I had high hopes when I applied for a…

I had high hopes when I applied for a personal loan and sent through the final paperwork on January 13, but I’ve been left feeling deeply frustrated and disappointed.

During that waiting period, I was without a car, which made it incredibly challenging to manage my daily responsibilities, especially with two young kids to care for. I was drawn by their promise of fast approval and a seamless process, but my experience has felt anything but that.

On the morning of the 21st Jan, I went to pick up my new car, only to be informed that no funds had been received by the dealer. The stress of navigating transportation issues with young children has been overwhelming, and then to face another two days without a vehicle. This situation is simply unacceptable.

I reached out after the dealer denied access to our new car requesting an expedited settlement, or else I would need to reconsider my options with another finance provider. It’s disheartening that it took this threat for you to respond within an hour.

21 January 2026
Unprompted review

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