PAVERS Reviews 277,051

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their comfort and stylishness. Consumers appreciate the wide selection available and the fact that the shoes offer excellent support. Many reviewers highlight the durability and value for money of the footwear. People consistently mention the helpfulness and attentiveness of the staff across various locations. Reviewers feel that the employees are knowledgeable, patient, and genuinely interested in ensuring they find the perfect fit and style. The efficient delivery service is also frequently commended, with consumers appreciating the quick and well-packaged deliveries.

Based on these reviews

Rated 5 out of 5 stars

Bought a fabulous pair of burgundy "dressy" ankle boots from the Otley Smith's outlet. Extremely comfortable (bliss) & £10 reduction! The lady who served me was really helpful (have bought here before... See more

Rated 5 out of 5 stars

Newnham court garden centre branch Husband required support shoes as he suffers with rheumatoid arthritis. Staff were extremely helpful giving advice and assisting with his needs Was served by A... See more

Rated 5 out of 5 stars

Sales lady was extremely helpful, finding shoe colours and sizes requested willingly. Unusual nowadays. Also suggested other styles that might be suitable. Kept informed by email about when stock a... See more

Rated 5 out of 5 stars

Husband needed footwear for general jobs, like car washing, sweeping , pottering round garden and general jobs around outside, needed to be comfy, and waterproof. Found perfect pair £23 instead of £7... See more

Rated 5 out of 5 stars

Always receive good service from all branches I’ve used. Only problem I’ve ever received was when I bought a replacement pair of identical sketchers having almost worn the first pair out. However real... See more

Rated 5 out of 5 stars

Again helped by the same lovely ladies in the branch who were working late Tuesday afternoon. Its an absolute pleasure going in and buying from them and yes i left with three pairs of boots. Very plea... See more

Rated 5 out of 5 stars

Wasn't actually looking for shoes for myself but spotted a pair which would be ideal for me so I bought them, they were on sale at a very reasonable price so I got a bargain. Stock was well laid out... See more

Rated 1 out of 5 stars

Unfortunately you used Evri. The package was very late and was left out in the pouring rain on my doorstep despite my signing up for it being left in a safe place and there being a large sign on the... See more

Company replied

Rated 5 out of 5 stars

I purchased boots prior to Christmas and subsequently received the same boots as a Christmas present both same colour. I returned a pair and changed the colour the staff were extremely helpful. The... See more

Rated 1 out of 5 stars

Would give ZERO STARS received a pair of skechers today id ordered off there website opened the damaged box inside the trainers were obviously not new went on live chat very rude to be told there e... See more

Company replied

Rated 5 out of 5 stars

xxx We called in to find a suitable pair of "easy access" men's shoes which didn't look old and ancient., The sales lady was charming, helpful, understanding and patient. Although unable to locate the... See more

Rated 5 out of 5 stars

I ordered a pair of shoes online which I was informed were out of stock but they would contact stores to see if my style and size of shoe was available. Within a couple of says I was notified a pair... See more

Rated 5 out of 5 stars

I have only recently discovered the amazing stock and comfort from Pavers shoes, in particular, Norwich. My experience has been a pleasurable one when being helped by the effective team of staff who a... See more

Rated 5 out of 5 stars

Very attentive & friendly supervisor in Pavers Blanchardstown Shopping Centre ( I think her name was Trudie?) I had brought my mother along to buy some soft leather comfortable boots. My mum had a l... See more

Rated 5 out of 5 stars

I love this shop, / company. Im now 4 pairs of boots down. Luckily they do great different colours n good sizes aswell as amazing prices. Wore my wellies too yesterday on my dog walk All I... See more

Rated 5 out of 5 stars

My father has extremely wide feet, we needed some advice from staff which was excellent. We were offered help on a number of occasions while Dad tried on different trainers. We couldn’t have asked for... See more

Rated 5 out of 5 stars

I ordered a pair of boots which needed to be delivered to my store. I collected them and took them home to discover some of the eyelet/hooks were missing. I returned them to the Local pavers where ev... See more

Rated 5 out of 5 stars

Excellent service from Pavers Dundee as ever. All staff are welcoming and helpful, but most importantly they are experienced in guiding people in terms of fitting and style of footwear. They ordered... See more

Rated 5 out of 5 stars

Apart from originally ordering 4 pairs of boots and then being told that 2 pairs weren't actually available after all, the whole experience was very positive. The lady who served me at Pavers in Polhi... See more

Rated 5 out of 5 stars

Visited Pavers in Boston today and were very impressed with their choice of footwear and the friendly and attentive staff who were extremely happy to help us. My husband bought a very comfortable a... See more

Rated 5 out of 5 stars

Excellent service, the assistant was very helpful and let us leave our shopping there while we went to finish our shopping. Only thing was the entrance door (Norwich store) was so heavy we couldn’t op... See more

Rated 5 out of 5 stars

After ordering two pairs of trainers on line l was impressed by the helpful emails telling me of their progress. Unfortunately they arrived wide fit...possibly my mistake. Reordered and had delivery t... See more

Rated 5 out of 5 stars

My online purchase experience with Pavers was excellent — smooth from start to finish. The shoes are solid, well-made, true to size, and offer very good value for money. Unfortunately, because of m... See more

Rated 4 out of 5 stars

Having previous tried on a pair of navy boots that fitted my slim calf very nicely, I ordered the same, but in black, online. Pavers kindly sourced a pair but on collection from nearest shop I was di... See more

Rated 5 out of 5 stars

I ordered 4 pairs of boots online, collected from Pavers in Shirley Notcutts and had the most incredible service from a lovely young guy (Nick I think) and on a previous visit, Maria. They couldn't he... See more

Rated 5 out of 5 stars

I visited the Mansfield store with my granddaughter to return/exchange some boots I'd bought online. The ladies in store were wonderfully friendly, helpful without being all over us and funny to 'b... See more

Rated 5 out of 5 stars

Fabulous pair of green leather lace up boots & side zip. Soles have great deep grooving for good grip. Leather butter soft & soooo comfortable to wear. Ordering online was easy & choice of how... See more

Rated 5 out of 5 stars

I had a lovely experience with Pavers (as always) browsing through their sale items. I came across some fab dressy trainers at a great sale price. Ordered there and then. So straightforward and easy.... See more

Rated 5 out of 5 stars

Second visit to collect a new order from Pavers at the Hillier Garden Centre, Cheddar, Somerset. Once again excellent support from the Pavers ladies. Lovely footwear collection in the store, and good... See more

Rated 5 out of 5 stars

I hadn't purchased Pavers Shoes before. I have spinal stenosis and thought the support they offer would be advisable. How right I was! It's like wearing gloves. I couldn't thank both lovely assis... See more

Rated 5 out of 5 stars

Lots of Helpful staff no need to wait ages for service Great with online order return Knowledge of different models and benefits Good range of wide and extra wide shoes Offered waterproofing s... See more

Rated 5 out of 5 stars

The team at Pavers Clacton are just lovely and make any visit enjoyable. My son is AuDHD and will only black slip-on extra wide Skechers shoes. The shop was calm, peaceful, spotlessly tidy and well or... See more

Rated 4 out of 5 stars

Online ordering is easy. Sizing varies - for example I have boots size 8 and other boots size 9. The size 8 is actually larger than the size 9 but this happens with other manufacturers. Sending back p... See more

Rated 5 out of 5 stars

Absolutely thrilled that these ‘posh’ wellington boots were able to be sourced from another branch. They are truly gorgeous and deeply admired by the shop assistants at the pick-up store, who hadn’t... See more

Rated 5 out of 5 stars

Took two weeks to arrive in store when ordering on line. Arrived in a random box for another shoe pictured. Slightly damaged however could understand if someone had already returned for same reason... See more

Rated 5 out of 5 stars

Excellent Experience Tried on shoes at Evesham store but were faulty. Loved them so ordered on line. Pavers sourced them from another store, delivered to Solihull outlet (our local store) and kep... See more

Rated 5 out of 5 stars

The young lady who served us couldn't have been more helpful, they didn't have the size of shoes my husband required so she wrote down style of shoe and phone number so we could call before we came ba... See more

Rated 5 out of 5 stars

My wife likes your footwear she has a pair of Pavers already they're comfortable & look good & value for money better than sketchers who are very pricey!! we went to the Cotswold designer outlet for... See more

Rated 3 out of 5 stars

I wished to return 2 items I'd ordered online, always been fine in past but the person, the older one of those I saw in store, I found quite abrupt unfortunately and didn't offer any help when I expl... See more

Company replied

Rated 5 out of 5 stars

I took plenty of time trying several pairs of shoes in a pleasant atmosphere and asked a staff member about the composition of a pair I liked and subsequently bought. The shoes were nicely arranged b... See more

Rated 5 out of 5 stars

Good choice, easy ordering, quick delivery. As it's not always possible to know how footwear fits, I often order more than one style and choose which is the best fit. If returns are needed, these are... See more

Rated 1 out of 5 stars

Ordered navy zip up trainers size 6 received slip on mule slippers with a cat picture Returned to Tring store they couldn't refund as a different item on receipt they tried to ring customer servi... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

277K reviews

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Rated 5 out of 5 stars

Great customer service

The sales ladies were so very helpful, patient and knowledgeable about the range of shoes and slippers available. Mum uses a wheelchair and has an issue with one foot which did not faze the sales ladies at all. We went away with a lovely new pair of shoes. Thank you for your great customer service.

9 February 2026
Rated 4 out of 5 stars

Good communication!!

Good communication regarding my orders. Accurate description of items (boots). I ordered 2 pairs and both are of excellent quality.
I chose the pair that fit best and they are very comfortable.

6 February 2026

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