While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They blatantly advertise a 30 day money back guarantee on their home page. There is no asterisk or “see further details”. My order took forever to ship so I asked to cancel - I bought something else i... See more

Rated 1 out of 5 stars

Complete waste of money, these nappies leak almost as much as normal underwear. Made the other and reduced the product a month later. They only approve returns of unopened items, then how you test the... See more

Rated 1 out of 5 stars

Absolute scam, DO NOT PURCHASE. They are worse than ones from a dollar store. Not waterproof at all, they are sent in cheap plastic packaging from China, not AU as they appear. They refuse to refund o... See more

Rated 1 out of 5 stars

Absolute rubbish and won't refund. Claim to be Australian but delivery comes from China. Bogus fake reviews in their page. Should have googled reviews before purchasing. Legit just like wearing nor... See more

We perform checks on reviews

Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

there is no money back guarantee

They blatantly advertise a 30 day money back guarantee on their home page. There is no asterisk or “see further details”. My order took forever to ship so I asked to cancel - I bought something else in the mean time. They replied I could not cancel but I could return the product when it arrived. When it arrived I tried, several times, to return it within their 30 day window : oh yours was on sale (bundle discount), no refunds for you. Not a good business, misleading, and I would not recommend purchasing.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Complete waste of money

Complete waste of money, these nappies leak almost as much as normal underwear. Made the other and reduced the product a month later. They only approve returns of unopened items, then how you test them? Bad customer service. Avoid as their promises of money back etc are just lies.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

A total sham

A total sham. Yes, the items arrived. They are not leakproof as promised. And a quick search of Temu has exactly the same items being sold for 10% the price. They are totally just reselling at massive markup. Avoid at all costs.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam company from China

Absolute scam company from China. Horrible cheap synthetic padded pants that are absolutely not leak proof in any way and really expensive.

They guarantee you "try risk free for 30 days" but when you email them to say they're rubbish and you want a refund, they say you can't be refunded as you've used them?! I asked their "customer service" how you're supposed to try them without opening them and I just got stuck in some weird circular conversation with AI/bot. Never got my question answered and they kept sending me their returns policy which kept saying "no refund on sale items" and then giving me advice on nighttime dryness for my son which was not only uninvited but also a load of bot rubbish. I gave up in the end as I was rapidly loosing brain cells trying to communicate with these thieving little scammers. Lesson learnt to never ever buy anything off of insta/FB again as these are just a Chinese company ripping people off. The whole shpeel about being a small company is rubbish, as is their leak proof claim, risk free refund, and basically everything else on their website. Avoid like the plague.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

The money back guarantee is a sham

The money back guarantee is a sham and does not apply to sale or discounted items - but all items are discounted. They do not honor it. Do not buy.

You also believe you are buying from Australia, but the products come direct from China.

No transparency at all

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money.

Sham site, cheap product and careless customer service. Why didn't I read these reviews before purchasing...complete waste of money and too expensive to return.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service and return policy.

Received the items and found them to have poor elastic on the legs. Tried to get my money back under their 30 day back policy and was told I couldn't because they were used. They were not used - they had simply been tried on for size. Would not recommend, would not repeat. It also took longer than a month for delivery.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

How we got our refund

Just wanted to share tip on how we got our refund. We threatened to report them to the ATO on grounds of counterfeit goods and absence of ABN. Try it. If they still don't issue refund. Report them to the ATO. There is something very dodgy about the fact that they refuse to give out their ABN, even when asked more than once.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

If I could rate less than 1 star I…

If I could rate less than 1 star I would. I used these on my daughter during her nap time. She is NOT a heavy wetter, she went to the toilet before her nap, she only napped for an hour and she completely wet through these training pants.

The website and ads states a money back guarantee also claims to be leak proof. Couldn’t be further from the truth. When I emailed asking how I could return them, I was told they do not accept returns on used underwear. There are terms and conditions in small print linked at the bottom of the website.

Such a waste of money. Kmart training pants do a better job.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

I have 5 pairs that are unused

I have 5 pairs that are unused. These pants just don’t work. I bought the right size for my and her does not have a higher urine output (I was asked this) as I know this from the nappies she normally wears.
The pants look and feel cheap made and they don’t fit well so they leak from the sides.

I asked for extra pads for free but this was declined and I was also not able to get a refund as I now have spend a lot of money to purchase 5 pants as they are, according to their marketing videos and sites, also work well at night. Which they don’t and now I can’t use any of them. Terrible buy !

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT purchase

Do not purchase! These "leak proof overnight training pants" are not at all leak proof. They are day use only to ensure your little one feels any accidents.

They come from China, not Austalia. You can buy a very similar item from Kmart that does the same job (3 pack for $14NZD) if day time training pants what you are after.

Took nearly 4 weeks to arrive, with tracking number constantly changing- but no actual info on the where abouts of my parcel. The customer service team sends auto like replies spouting policy from the website. Including "no returns, cancellations or refunds."

I had my doubts as there seems to be no options around for reuseable, overnight, underwear (opposed to nappies) but was too hopeful for a product out there and didn't trust my gut instinct.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE company

TERRIBLE company! such a scam. The nappy's are not leak proof (even for a tiny bit of wee). They just said to order the liners - NO CHANCE AM I SPENDING MORE MONEY. customer service is shocking and the 30 day moneyback guarantee is bull* because they dont except the only product they really sell which is the underwear. PLEASE PLEASE PLEASE dont buy these chinese products. these are not australian made nor do they ship from australia - they ship directly from china!

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, DO NOT PURCHASE. They are worse than ones from a dollar store. Not waterproof at all, they are sent in cheap plastic packaging from China, not AU as they appear. They refuse to refund or return even though they state a money back guarantee and a try risk free promise. To anyone that has purchased, please please request a chargeback via your CC company, once enough people do they will get shut down from processing payments.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful - do not buy!

Awful - do not buy!!! The nappy pants do nothing at all - might as well be wearing regular underwear. They also cannot be returned once used. This is a complete scam! The website says I can return the unused portion of my order but need to arrange my own shipping back to Australia and I suspect that I will get nothing back. I wish I had checked for reviews online before buying.

16 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look