Pickfords Reviews 12,126

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness throughout the moving process. Consumers appreciate the excellent service provided, noting that the teams are efficient, organized, and detail-oriented. Many reviewers specifically mentioned how the company eased the stress associated with moving. People highlight the positive user experience, from initial contact and clear communication to the careful handling of belongings. Reviewers also commend the delivery service for its punctuality and the team's willingness to go the extra mile. Consumers appreciate the customer service, noting that staff members are patient, understanding, and quick to resolve any issues that arise.

Based on these reviews

Rated 5 out of 5 stars

Ref: PF26004584-01 Having just moved from England to Northern Ireland it was comforting to know that our belongings were in the hands of professional removers. The whole process went very smoothly.... See more

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Rated 5 out of 5 stars

I moved from San Francisco to the UK, so a number of potential problem points along the way. However, none were due to Pickfords who handled the UK end, from unplanned storage due to house sale fallin... See more

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Rated 5 out of 5 stars

Simon Edwards was brilliant in his assistance with our international shipment. He kept us up to date with tracking the container ship and its arrival in the UK. The team that delivered on the day were... See more

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Rated 5 out of 5 stars

From start to finish Jade and her team maintained a professional yet friendly approach. They offered advice around certain items and took great care when dealing with our possessions. This is the 3rd... See more

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Rated 5 out of 5 stars

PF26005602 I selected Pickfords for my house removal as they are a reputable company that have stood the test of time. Communication was excellent, helpfulness put me at ease. The removal team... See more

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Rated 5 out of 5 stars

From quote to unpacking, Pickfords were professional and friendly. We packed ourselves and it was helpful to have the packing boxes delivered four weeks before our move date. This gave us time to pack... See more

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Rated 5 out of 5 stars

Handled the receiving end of our move from the USA to the UK. Very professional - big shout out to both Simon E (our move manager) for helping coordinate it all, and the gents who helped move our stuf... See more

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Rated 5 out of 5 stars

Pickfords crews were always friendly and really helpful. Everything was explained clearly and any issues resolved quickly. We were well looked after and the move itself was relatively painless. Excell... See more

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Rated 5 out of 5 stars

From the beginning liaising with both Charlottes but especially Charlotte Boote our experience with Pickfords was very good. Packing up the lorry went smoothly but when we arrived at our new house the... See more

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Rated 4 out of 5 stars

Moved from Canada to UK. Experience generally good: communication excellent - always got a quick response to questions, and was kept up to date as to collection of goods, their shipment and arrival ti... See more

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Rated 5 out of 5 stars

We had a great experience moving my mum from the North to Norfolk. Pickfords were our choice as they had the facility to pack, load, store and deliver all within 3 days. Great advantage of them ha... See more

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Rated 5 out of 5 stars

Very capable, friendly team. Move well managed and cheerfully carried out, with no sighs or eye rolls when we asked for yet another heavy box to go up to the loft room! The only negative was that a p... See more

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Rated 5 out of 5 stars

Our two stage house move was handled by a team of highly skilled and friendly professionals. The team were extremely helpful and flexible when dealing with our 17th century house and the challenges of... See more

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Rated 5 out of 5 stars

Really good service all-round. Helpful personal contact throughout the process (thanks Mark!). No pressure to use the services offered but clear explanations of the options available. Efficient moving... See more

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Rated 5 out of 5 stars

I used Pickfords to ship, store, then deliver when I moved house from Cambodia to the UK. Emma was great as a point of contact, prompt in responding, understanding when house moves fell through and q... See more

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Rated 5 out of 5 stars

Moved by the Cardiff team led by Chris Coombs on January 21st &22nd. All the Pickford guys involved were very friendly, helpful and hardworking. They removed and delivered all of our furniture a... See more

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Rated 5 out of 5 stars

From start to finish the whole process was very simple and straightforward. Both Louise & Jade were so helpful, as someone that’s not moved for some time they guided me through everything. The team... See more

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Rated 5 out of 5 stars

Simon managed our shipment from the UAE very efficiently and professionally. His emails were timely, his follow-up was good, he set realistic timeliness and met every one of them. The delivery staff w... See more

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Rated 5 out of 5 stars

Pickfords were the only company who seemed interested in moving our daughters furniture into storage until she finds a new property and their website was very informative on removals, insurance etc. I... See more

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Rated 5 out of 5 stars

Exceptional company and a wonderful team. Right from our initial phone call, I knew that we would be well looked after. Pickfords Exeter treated us with genuine kindness and compassion during a ver... See more

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Rated 1 out of 5 stars

Absolutely awful experience. WILL NEVVER USE THEM OR RECOMMEND THEM AGAIN. Thousands of pounds of damage. We took out the higher insurance and listed everything we had to following their advice. When... See more

Rated 2 out of 5 stars

Avoid Pickfords if you value being treated with an ounce of humanity by those in charge. They charge a fortune for a mediocre service & leave you stranded when things go wrong, through no fault of y... See more

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Rated 5 out of 5 stars

We moved house this week with Pickfords and the whole process was incredibly smooth from start to finish. The team worked non‑stop and made what could have been a stressful day feel easy and well-or... See more

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Rated 5 out of 5 stars

Simon at Pickfords managed our shipment from NZ brilliantly. We were outside the 12 month limit for bringing our stuff to the UK, meaning that we were liable for duty & vat. Simon put my mind at ease... See more

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Rated 5 out of 5 stars

Truly excellent service throughout. Although I feel Pickfords are on the more expensive side of house moving , their service and how they look after their customers is exemplary, from the first enquir... See more

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Rated 5 out of 5 stars

Throughout the whole process we were regularly updated. The team were diligent, readily available and helpful, flexing when we needed to put our stuff into storage. On the days of the move itself, w... See more

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Rated 5 out of 5 stars

From initial contact to the furniture being collected went extremely smoothly and efficiently. to estimate the move a video call was made and all questions answered and resolved. The collection truck... See more

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Rated 5 out of 5 stars

A fantastic service for our long distance move from York to Dorset. Paulina extremely helpful in keeping us up to speed on available dates when our chain was unable to agree a completion date. Remova... See more

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Rated 5 out of 5 stars

I’m so thankful we used Pickfords! Right from the start everything has gone like clockwork. From my first phone call with Jess, who has been an absolute star, to the video survey, email communication... See more

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Rated 5 out of 5 stars

This is my 10th international move - best yet - staff polite, courteous, worked hard, were totally calm, listened to me. The lead guy Stuart was excellent - his team clearly respected him. He should... See more

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Rated 5 out of 5 stars

Our recent move from Bristol to Sheffield eventually went very smoothly indeed. This was because the Pickfords team, particularly Chris, Kaylie and Andy made absolutely sure the move was successful. E... See more

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Rated 5 out of 5 stars

They were extraordinarily professional, thorough & helpful. They managed the process from start to finish & it was made easy. Sam my consultant was the best. Always cheerful when we talked. Always pat... See more

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Rated 5 out of 5 stars

A big shout out for Pickfords Belfast, especially Scott, Chris B, Chris R, Harry & Stevie. They handled our international shipment from Dubai to Northern Ireland flawlessly. They were helpful, timely... See more

Rated 5 out of 5 stars

My items have been in storage for several years and I retrieved some recently. First time I had seen the location and impressed with the storage facility. David at the unit was superb, really helpfu... See more

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Rated 5 out of 5 stars

Pickfords removals were absolutely brilliant! The most stress free part of selling our house was using this firm from start to finish. Jade & Dave were polite and extremely helpful and nothing was too... See more

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Rated 5 out of 5 stars

Jade was AMAZING from pre-storage right until we cleared our unit. Incredibly prompt and efficient on emails (she sets the bar high) and generally super helpful with our many queries. The team on site... See more

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Rated 5 out of 5 stars

Charlotte was very helpful organising our move, keeping us fully informed. The moving team of Elliot, Nathan and Andy were also excellent. Ensuring all our possessions were carefully protected and... See more

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Rated 5 out of 5 stars

A truly fantastic team (Ethan, Pete & Steve) from Pickfords carried out my recent house move which as everyone knows is one of the most stressful things we ever have to deal with. The very experience... See more

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Rated 4 out of 5 stars

The team was fantastic from start to finish. They arrived promptly on both days and were consistently polite and accommodating. They handled all fragile items with great care, ensuring everything was... See more

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Rated 5 out of 5 stars

From start to finish Pickford's have been fantastic. My move manager Charlotte (PF25052068-1) was so helpful with everything, quick responses and very accommodating to my ever changing completion date... See more

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Rated 5 out of 5 stars

We selected Pickfords to assist us with our move from the UK to Spain. We were initially drawn to them as they are known as the experts for this type of move. From the initial visit to prepare the... See more

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Rated 5 out of 5 stars

Movers were courteous and friendly. They took great care in packing our things for international shipping. Everything arrived safely and in one piece. Communication along the process was also very go... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The team that packed my goods for…

The team that packed my goods for moving were very friendly and professional and fast and explained everything well especally as i am autistic. Also the admin staff explaining everything against friendly and professional.
and the storgae option for me worked out well with my move

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I trusted Pickfords to ship the contents of my apartment to two countries

I trusted Pickfords to ship the contents of my apartment not to one but two countries (Dubai and Cyprus). This could've been an extremely stressful process however Pickfords made it extremely smooth for me. They managed the entire process from packing to paperwork to delivery seamlessly. Corina who was my direct contact would update me constantly on the process and be available at all times even during busy Christmas periods. All my goods were delivered timely and intact. I would highly recommend Pickfords.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service all round from day 1

Fantastic service all round from day 1
The crew turned up on time, ready for the packing of the house.
Introduced themselves and explained what was going to happen and in what order
Highly recommend this company without hesitation

9 February 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you Dennis for the 5 star review and for choosing to move and store with Pickfords. I am pleased to hear everything ran smoothly and that you were happy with the service received. I will ensure your lovely feedback is shared with all involved.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Excellent service from Pickford teams

The organising by Chantelle and Samantha at the outset was very good right through to the work completed by the guys doing the removals on the day of moving

9 February 2026
Unprompted review
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Reply from Pickfords

Thank you for the 5 star review and for taking the time out to share your recent experience. I am pleased to hear you were happy with the service received from the crew involved, Chantelle and Move Manager Samantha. I will ensure your kind praise and comments are shared with them.

If you require anything further please do not hesitate to contact us.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, took most of the stress out of moving. Great communication up to and during the move, excellent price and the movers were really friendly. Can't fault it!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Helpful, friendly and professional team. Thank you.
PF26013123-01

6 February 2026
Unprompted review
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Reply from Pickfords

It's great to hear you felt the service received was helpful, friendly and professional Neil. Thank you for your lovely comments and kind feedback which shall be shared with the whole team involved.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

The Pickford’s team was quick to…

The Pickford’s team was quick to respond & very efficient. I had a complicated move-with some items going overseas & some going to Scotland. They made it look easy. I highly recommend them. Special shout-out to Jay who was a joy!

3 February 2026
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Reply from Pickfords

Thank you Brenda for your kind review.

We are really pleased to hear the team made your complex move feel easy.

Your special shout out to Jay will be passed on and your kind comments will be shared with all the team involved.

Kind Regards

Lizzie Dibble
South West Customer Service

Rated 5 out of 5 stars

PF26005602

PF26005602

I selected Pickfords for my house removal as they are a reputable company that have stood the test of time. Communication was excellent, helpfulness put me at ease. The removal team were amazing, I just admire how they do such a physical job every day, strong men that have the knowledge of how furniture dismantles and how to pack precious items. Next time I will definitely choose the full packing service to make life more simple.
Thank you very much Pickfords

26 January 2026
Unprompted review
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Reply from Pickfords

Hello

Thank you very much for your great feedback and lovely comments, which I will ensure are passed on to the team involved. I agree the crew do a great job & have a great knowledge!

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Smooth move from San Francisco to the UK

I moved from San Francisco to the UK, so a number of potential problem points along the way. However, none were due to Pickfords who handled the UK end, from unplanned storage due to house sale falling through, to eventual delivery and clear up. Everything went as they explained and cost exactly as agreed up front. Simon Edwards is the guy who got this all done. A great delivery crew, too. Bonus.

29 January 2026
Unprompted review
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Reply from Pickfords

Greetings and thank you for the review. Most kind.

We'll certainly be sure to pass over to Simon and the ops team too, we trust now delivery is complete you are able to settle into your new home.

Wishing you all the very best.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Great service from a friendly &…

Great service from a friendly & professional team who made everything run smoothly on the day. PF26010545-01

26 January 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to review your move.

We will ensure your feedback is shared with the team.

May we wish you well in your new home.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

They made my move so smooth :)

They know what they are doing, from quote, transport and final delivery.
Their quote was competitive, and their service was flexible & they easily accomodated me with changes to delivery destination (overseas), and changes to delivery date.
Also Charlotte (move manager) was especially helpful, - when i needed to change delivery details, she made it all a breeze, - she has a "can do" attitude & a pleasure to work with :-)
Finally their delivery partners in Spain were excellent too.
Regards
Phil (Customer:PF25019976-01)

5 February 2026
Unprompted review
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Reply from Pickfords

Hi Phil,

I am pleased to hear you were happy with the service received and that everything ran smoothly for you. I will ensure your lovely feedback is shared with Charlotte, the collection and delivery teams.

We thank you for choosing to move with Pickfords and all the best!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Would recommend. We had a great experience moving my mum…

We had a great experience moving my mum from the North to Norfolk. Pickfords were our choice as they had the facility to pack, load, store and deliver all within 3 days. Great advantage of them having facilities all over the UK. We had the full packing service which worked out great for my elderly mum.
Jessica was great from start to finish, informative and always available. The packing and delivery team were helpful and patient with my mums requirements.
I would highly recommend Pcikfords.

30 January 2026
Unprompted review
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Reply from Pickfords

Hi Emma

Thank you for taking the time to leave a review, the team will appreciate the feedback.

I will pass on your thanks to Jessica and everyone involved.

We wish you all the best in your New Home.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

A brilliant team…

The move manager (Charlotte Boote) was extremely responsive and helpful, and remained clear and calm even at a fairly tense point in the house sale contract negotiations re completion date! Paul Grant, who gave me video quotation gave me complete confidence as he was knowledgeable and flexible. I received a call in the working day prior to the move to reassure me that the moving team knew the date and time to arrive. On the day the team of three were fantastic, arrived in good time, worked super-efficiently, communicated well, took great care of the walls and carpets as they moved things, and made it a genuinely ok experience for me.

2 February 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you Diana for taking the time out and sharing your recent experience with us. I am pleased to hear you were happy with the overall service received and I will ensure your lovely feedback and kind praise is shared with the whole team involved.

If you require anything further please do not hesitate to reach out.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Excellent from beginning to end

From quote to unpacking, Pickfords were professional and friendly. We packed ourselves and it was helpful to have the packing boxes delivered four weeks before our move date. This gave us time to pack at a gentle pace. On the move date we were completely packed, and the team arrived on time, and loaded the van really quickly. The next day they also arrived on time at our new home, put down carpet protectors, and unpacked by mid afternoon. We provided tea and biscuits, they did an excellent job.

4 February 2026
Unprompted review
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Reply from Pickfords

Hi Graeme

Thank you for taking the time to leave a review, the team will appreciate the feedback.

I will pass on your thanks to Mark and everyone involved.

We wish you all the best in your New Home.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

House Move

The team of Dan, Elliot & Nathan have removed all our house furniture, boxes & garden furniture recently & I must say they have been absolutely amazing. From the moment they arrived, on time, they have been friendly & courteous keeping us informed of what they were doing & we had to do nothing apart from making cups of tea which was a pleasure on such a wet & cold day.
I would definitely recommend Pickfords they have been great from our first initial telephone call with Charlotte to get the move sorted they have been excellent.
Our goods are going into storage for a while & I have no hesitation that our onward move to our new home will run smoothly with Pickfords & hopefully the same team will help with that move.
Thanks again guys & Pickfords you are amazing.

5 February 2026
Unprompted review
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Reply from Pickfords

Hi Sandra,

Thank you for the 5 star review and for taking the time out to share your amazing experience. The team will be thrilled to hear you were happy with their personal service provided and I will ensure your kind praise and comments are shared with them.

We thank you for choosing to move and store with Pickfords and for your kind recommendations. As soon as you are ready to arrange the redelivery please just get back in touch.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Professional, efficient and friendly

Movers were courteous and friendly. They took great care in packing our things for international shipping. Everything arrived safely and in one piece. Communication along the process was also very good.
Would definitely recommend.

1 October 2025
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to review your move.

We will ensure your feedback is shared with the team.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Well done Pickfords.

Thank you Pickfords for moving my belongings from Hertford to Penzance.
Samantha answered all of my telephone enquiries in a very positive way.
The two removal crew [Anthony and Owen] were excellent. I would recommend this company to others.

5 February 2026
Pickfords logo

Reply from Pickfords

Thank you Christopher for the 5 star review. I am pleased to hear you were happy with the service received and will ensure your lovely feedback is shared with Samantha, Anthony and Owen.

We wish you all the best and thank you for choosing to move with Pickfords.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Great company

All the staff we had contact with were friendly, helpful, professional and particularly flexible in organising our two truck long distance move.

3 February 2026
Pickfords logo

Reply from Pickfords

Thank you Alison & Andy for your kind feedback.

We are delighted to hear our team was friendly, professional, and flexible in supporting your long-distance move.

We really appreciate you taking the time to share your experience.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Excellent comms and service from Simon + team

Handled the receiving end of our move from the USA to the UK. Very professional - big shout out to both Simon E (our move manager) for helping coordinate it all, and the gents who helped move our stuff so efficiently in despite our minor level of disorganisation! Smooth and excellent comms. Thanks.

16 January 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Dear Rik,

Most kind, thank you for the Trust Pilot review. We're pleased to hear all was well with Simon and the ops team too. We'll certainly be sure to pass over to all concerned.

Wishing you well in your new home.

Kind regards,
Daryl Rogers
Agent Relationship Manager

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