Playjonny has been a very enjoyable experience for myself. Since joining I’ve been very impressed with how the site operates and the quality of the games. Huge range of games with a very unique struct... See more
Company replied
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OMG! So so happy this morning, received my cash out & took only 24 hrs to process. I can now confirm the site is real & safe. I am not a game player normally but saw a Facebook ad that dropped me to t... See more
Company replied
Absolutely God awful customer service, they disrespect your time, your money and you personally and then have the nerve to thank you for your patience and cooperation. 3 days now I'm going on for a re... See more
Company replied
Legit online licensed casino. You don't have to worry while playing here. Same platform as Betonred, same trustworthiness and guidelines.
Company replied
4.3
Excellent
265 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Absolutely God awful customer service
Absolutely God awful customer service, they disrespect your time, your money and you personally and then have the nerve to thank you for your patience and cooperation. 3 days now I'm going on for a resolution that took I'm guessing one of its sister companies not even 20 min to resolve. The details between the 2 issues were identical except for resolution time. Leads me to believe customer service is incompetent here or just vindictive towards their players either way avoid this terrible place and save your money and your time more importantly.
31 January 2026
Unprompted review
Reply from Playjonny
Hello Jody!
We’re sorry to learn that your experience with our website did not meet your expectations. Your feedback is important to us, and we are committed to making improvements.
If there's anything we can do to assist you, please feel free to reach out via email at [email protected] with "Trustpilot" in the subject line, and our team will be glad to help.
Best regards,
PlayJonny Team
very nice site!
28 December 2025
Unprompted review
Reply from Playjonny
Hello Veno!
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our site and having a positive experience. Feedback like yours motivates our team to continue improving and delivering the best possible service for all our players.
We truly appreciate your support and look forward to welcoming you back for more exciting gameplay soon!
Best regards,
PlayJonny Team
My experience has been good so far but…
My experience has been good so far but I wish I could watch ads or something to get free spins and the workers are so nice and always giving me good advice and helping when I need it thanks for your amazing work
24 December 2025
Unprompted review
Reply from Playjonny
Hello, Billy!
We are so pleased to hear that your time on our platform has been so positive and that our dedicated support staff has been able to provide you with such helpful guidance whenever you needed it.
We also truly appreciate your creative suggestion regarding new ways to earn rewards. Our team is always looking for innovative ways to enhance our environment, and we have shared your feedback with our developers for consideration. Knowing that our commitment to providing top-tier service is making a difference is a wonderful motivation for our entire staff.
Thank you for your kind words and support. We look forward to welcoming you back for many more enjoyable sessions!
Best wishes,
PlayJonny Team
After 5 business days and still havent…
After 5 business days and still havent got my withdraw. They keep asking me for bank statement i send them twice and still nothing. They said they paid in 4 of December is 11 and still nothing. Worst experiente. Is a scam legit 100%.
11 December 2025
Unprompted review
Reply from Playjonny
Hello Ovidiu!
We’re sorry to learn that your experience with our website did not meet your expectations. Your feedback is important to us, and we are committed to making improvements.
If there's anything we can do to assist you, please feel free to reach out via email at [email protected] with "Trustpilot" in the subject line, and our team will be glad to help.
Best regards,
PlayJonny Team
What an incredible experience
OMG! So so happy this morning, received my cash out & took only 24 hrs to process. I can now confirm the site is real & safe. I am not a game player normally but saw a Facebook ad that dropped me to this site to play chicken crossing. Like an invisible force that was guiding my move I registered & deposited 20€. Played chicken cross - 2€ bet & a 46 €win when Chicken cross the road safely. I couldn't believe my eyes. Tried another 2€bet & again another 46€ win. At this stage still in doubt if it's real I decided to immediately withdraw 50€ to make sure if it's real money & working. Guess what 50€ just transferred into my account. For a first time game player this has been a wonderful experience. Now I need to learn how to play safe & not be addicted. Thank you so much to Playjonny team for this blissful first time experience on your wonderful platform. I highly recommend this site.
4 December 2025
Unprompted review
Reply from Playjonny
Hello Ade!
Thank you so much for sharing such an uplifting and detailed experience - we’re absolutely delighted to hear that your first time on our platform turned into something so exciting and memorable. Receiving your cashout within 24 hours and enjoying those lucky wins on Chicken Crossing must have made for a fantastic start, and we’re truly happy that everything went smoothly for you from registration to withdrawal.
It means a lot to us that you took the time to verify the platform and share your confidence in its safety and reliability. We also appreciate your thoughtful approach to responsible gaming - enjoying the fun while staying in control is always the best way to play, and we’re here to support you every step of the way.
Thank you again for your kind words and your recommendation. We’re thrilled to have been part of your first gaming experience, and we look forward to welcoming you back whenever you feel like playing again.
Best regards,
PlayJonny Team
OBVIOUS FRAUD (proof included)
UPDATE: After 4 days and several messages, they finally corrected the score and gave me the money. But was a very frustrating journey.
I was clearly defrauded by this provider and can prove it for everyone to see.
I made a deposit in the sports betting section and received a 100% bonus. This is where the first problem began,
because I had already used it for a bet that was initially not recognized
for the turnover. At first, customer service told me that this was a mistake and that they would take care of it. However, I then received an
email explaining that I had used a free bet for the bet in question instead of
the bonus money, which is not possible at all, as I never received a free bet.
Now to the real scandal:
I later placed a combi bet and was only missing one goal in the first half of a
game in the Argentine regional league (Andino SC vs. Juventud Independiente). This goal was scored in the first
half and my bet was initially counted as a win. The next morning, the money was missing from my
account and the bet had been retroactively counted as a loss. When I inquired, I was told that the game had ended 0-0 at halftime. However, this is not the case. There was a livestream of the game on an official news site for the region (facebook(.)com/share/v/1BwNiZLpQC/) where you can see Andino score 1-0 at minute 41:15 of the video and the halftime whistle a few minutes later. So there is no denying that the goal was scored in the first half and my bet is therefore correct.
In this case, it's about €160, so I wrote to customer service and sent them the evidence, but I always got the same copied sentences in response and felt like I was writing to an AI chatbot. It was an absolutely frustrating experience, and I was constantly told that the game ended 0-0 at halftime. My evidence was not even addressed—so it's obvious that they are cheating and demonstrably evaluating bets incorrectly. If you care about your money, never deposit a single cent here. This isn't the first time a bookmaker has made a mistake, but it's the very first time for me that they haven't corrected it, even though there is video footage of the game.
30 November 2025
Unprompted review
Reply from Playjonny
Hello Benjamin!
Thank you for taking the time to share such detailed feedback with us. We’re very sorry to hear about the frustrating experience you had with your bet and the challenges you faced in getting the issue resolved. We understand how upsetting it can be when a situation like this affects your trust, and we truly appreciate you explaining everything so clearly.
It’s good to hear that the matter was eventually corrected, even though the process took far too long. Your experience highlights areas where we clearly need to improve, especially in handling disputes and communicating effectively with our players. We take reports like yours seriously, and we are committed to reviewing our procedures to prevent situations like this from happening in the future. Your feedback helps us identify where we must do better, and it will be shared with the relevant teams to ensure a more transparent and responsive experience for everyone.
We truly value your patience and the effort you took to provide evidence - it’s only through feedback like yours that we can continue improving. We hope that your future experiences will reflect the level of fairness and support we aim to provide.
Best regards,
PlayJonny Team
DO NOT DEPOSIT HERE!
DO NOT DEPOSIT HERE!! Worst scam ever. Do not deposit money here. I deposited and was able to withdraw a few hundred dollars but once my balance got to 1000 and i deposited more, they won't let you withdraw. They will ask for proof of deposit documents for which I provided 10 DOCUMENTS! And they said they were forged or not up to standards when I literally sent EVERYTHING that a crypto wallet can provide.
Basically they will make things up to never let you withdraw once your balance is too big.
__
UPDATE:
After 3 months of back and forth with the support I was finally able to withdraw my funds, hence why changing this review to 3 stars
29 November 2025
Unprompted review
Reply from Playjonny
Hello Nicholas,
We regret that your experience on our website wasn’t what you hoped for. We value your feedback and are committed to enhancing our service.
Should you require any help, please send an email to [email protected] with “Trustpilot” as the subject line, and our team will gladly support you.
Kind regards,
PlayJonny Team
Reply from Playjonny
Hello Raluca!
Thank you for your kind words! We’re glad to hear from you and truly appreciate your support. Wishing you lots of fun and great luck every time you play with us - we hope your experience continues to be exciting and rewarding!
Best regards,
PlayJonny Team
I am finding it basically impossible …
I am finding it basically impossible ro withdraw my winning I have submitted my
Pps card
Copy Passport
Copy Bank card back and front
Copy of proof of bank account
They are insisting on copied of my old revolute cards I used before, but due to scammers these cards were destroyed and replaced
15 November 2025
Unprompted review
Reply from Playjonny
Hello Sally!
We’re sorry to learn that your experience with our website did not meet your expectations. Your feedback is important to us, and we are committed to making improvements.
If there's anything we can do to assist you, please feel free to reach out via email at [email protected] with "Trustpilot" in the subject line, and our team will be glad to help.
Best regards,
PlayJonny Team
Good cazino
15 November 2025
Unprompted review
Reply from Playjonny
Hello Ovidiu!
Thank you so much for your kind words about our casino. We’re thrilled to hear that you’re enjoying your experience at PlayJonny. Feedback like yours truly motivates us to keep improving and delivering exciting, fair, and enjoyable gameplay for all our players.
We hope your time with us continues to be fun and rewarding, and we look forward to welcoming you back for more great experiences soon!
Best regards,
PlayJonny Team
Reply from Playjonny
Hello Evija!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you consider PlayJonny the “perfect casino.” Knowing that our players are enjoying their experience means a great deal to our team and encourages us to continue providing top-quality games, smooth gameplay, and excellent service.
We truly appreciate your support and look forward to bringing you even more exciting moments and enjoyable experiences with PlayJonny in the future.
Best regards,
PlayJonny Team
I deposited eight thousand forints into…
I deposited eight thousand forints into the chicken road game and I didn't win anything, they almost took my money away, I would like a refund as soon as possible
3 November 2025
Unprompted review
Reply from Playjonny
Hello Balázs,
We sincerely apologize that your recent experience with our website fell short of your expectations. We value your opinion and continuously strive to enhance our service quality.
Should you require any help, please reach out to us at [email protected] mentioning "Trustpilot" in the subject line, and our support team will be glad to assist you.
Best regards,
PlayJonny Team
Verry good casino
Verry good casino. Many games many bonuses. Page is very clear and easy. Support is Aldi verry OK! Good casino :)
2 November 2025
Unprompted review
Reply from Playjonny
Hello Patryk!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoy our wide variety of games and bonuses, and that you find our platform clear and easy to use. It’s also wonderful to know that our support team has been helpful and responsive. Your kind words truly motivate us to continue providing a fun, rewarding, and seamless experience for all our players.
Best regards,
PlayJonny Team
Superb casino
30 October 2025
Unprompted review
Reply from Playjonny
Hello Hakki!
Thank you so much for your kind feedback! We’re thrilled to hear that you think our casino is superb. Your support truly motivates our team to continue delivering an enjoyable, reliable, and top-quality gaming experience for all our players. We look forward to welcoming you back for more exciting games and rewarding moments!
Best regards,
PlayJonny Team
Top casino very well staff and good…
Top casino very well staff and good Slots!
27 October 2025
Unprompted review
Reply from Playjonny
Hello Borce!
Thank you for your feedback! We’re thrilled to hear that you enjoy the casino, find our staff helpful, and are having fun with the slots. Knowing that our players are having a positive experience motivates us to keep delivering exciting and enjoyable gameplay. We hope you continue to have many more great moments!
Best regards,
PlayJonny Team
Definitely a good to casino for great…
Definitely a good to casino for great bonuses, fast cashouts and acceptable game choice. Also not the worst support put there
17 October 2025
Unprompted review
Reply from Playjonny
Hello Dimitri!
Thank you so much for your detailed feedback! We’re thrilled to hear that you find our casino a great choice, with exciting bonuses, fast cashouts, and a good selection of games. It’s also wonderful to know that our support team has left a positive impression - providing helpful and friendly assistance is always a top priority for us. Your kind words truly motivate us to keep improving and delivering an enjoyable, rewarding experience for all our players. We look forward to bringing you even more fun and exciting moments!
Best regards,
PlayJonny Team
Having fun and good wins here on this…
Having fun and good wins here on this casino.. really good support ❤️
22 October 2025
Unprompted review
Reply from Playjonny
Hello Ladislav!
Thank you for your wonderful feedback! We’re thrilled to hear that you’re having fun and enjoying good wins while playing. It’s also fantastic to know that our support team has been helpful and responsive, making your experience even more enjoyable. Creating a seamless, entertaining, and rewarding environment is always our goal, and your kind words motivate us to keep delivering the best possible service for all our players.
Best regards,
PlayJonny Team
Ups n downs at playjohnny
This site is great for layout, look, variety of games etc. Big downside minimum deposit is $50 even though some bonuses say $30 there is no deposit method to offer a lesser deposit amount
22 October 2025
Unprompted review
Reply from Playjonny
Hello!
Thank you for sharing your detailed feedback! We’re delighted to hear that you appreciate the layout, design, and variety of games on our site. We also understand your concern regarding the minimum deposit amount, and we truly value you bringing this to our attention. Your input helps us identify areas for improvement so we can provide a smoother and more flexible experience for our players. We hope to continue offering you an enjoyable and rewarding gaming experience!
Best regards,
PlayJonny Team
Legit online licensed casino
Legit online licensed casino. You don't have to worry while playing here. Same platform as Betonred, same trustworthiness and guidelines.
18 October 2025
Unprompted review
Reply from Playjonny
Hello Stefan!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our platform trustworthy and feel safe while playing. It’s fantastic to know that you recognize our dedication to high standards and reliable service. Your support truly inspires us to continue delivering a secure, fair, and enjoyable gaming experience for all our players. We look forward to welcoming you back for many more exciting moments!
Best regards,
PlayJonny Team
Reply from Playjonny
Hello Tanja!
Thank you so much for your kind feedback! We’re delighted to hear that you enjoy the casino and the wide selection of games. Positive comments like yours inspire us to keep providing a fun, exciting, and high-quality experience for all our players.
We look forward to welcoming you back for even more enjoyable moments and great gameplay!
Best regards,
PlayJonny Team
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