I was scared when the parcel was sent to Paack delivery service, because it is not a service, It is a disaster. It is a shame you work with them. Of course they sent my parcel back after a rude call f... See more
Company replied
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Second time, in my last 2 orders, incidence with the carrier chosen, Correos Express. No delivery. Even worst, their web states as rejected by me. Obviously not such. No way to contact them. So so... See more
I saw several negative and positive comments about PromoFarma but my experience was really good. Before ordering, I asked some more information by email and they replied quickly. Then, I ordered what... See more
Update on my review. 29.12 Got my money back! Happy to get it, also was provided with a voucher. Thanks for handling the situation They texted me that they can't deliver my order after 2 weeks!!... See more
Company replied
Company details
Written by the company
En PromoFarma by DocMorris, creemos en la importancia de cuidarte tanto por dentro como por fuera. Por ello te ofrecemos una amplia oferta con más de 200.000 productos de más de 7.000 marcas.
Contact info
Barcelona, Spain
- [email protected]
- promofarma.com
3.5
Average
9K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
My parcel was sent to my old address
My parcel was sent to my old address, despite the fact that I indicated a new one.
2 February 2026
Unprompted review
Reply from PromoFarma
We sincerely apologize for the inconvenience you have experienced and for any trouble this may have caused.
We have contacted you via private message to request more information about your order so that we can help resolve the issue as quickly as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
I was scared when the parcel was sent…
I was scared when the parcel was sent to Paack delivery service, because it is not a service, It is a disaster. It is a shame you work with them. Of course they sent my parcel back after a rude call from the carrier. Only one attempt to deliver, and that´s it.
30 January 2026
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced and we apologize for any trouble caused.
We have contacted you via private message to request more information about your order so we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Excellent service
This was delivered straight into my mailbox this morning. Thank you. A very efficient service.
22 January 2026
Unprompted review
THE ORDER THAT YOU SEND TO BE PICT UP .
THE ORDER THAT YOU SEND TO BE PICT UP .
HAS NO RECOLLECTION OF THIS ORDER. SO TELL ME WERE IS MY ORDER.
17 December 2025
Unprompted review
Good buying experience. Dreadful delivery
Second time, in my last 2 orders, incidence with the carrier chosen, Correos Express.
No delivery. Even worst, their web states as rejected by me. Obviously not such.
No way to contact them.
So sorry, as an ancient customer, but no further orders unless you change your delivery company.
12 December 2025
Unprompted review
everything okay!
12 December 2025
Unprompted review
Never received my order
Never received my order they just refunded money back.
Probably didn't like amount of money they get.
Prices changes however they want. The more times you open and put some products in cart the higher is price every time.
So played their scammers game and ordered from another account and another phone and got better deal. Order was never received. Bullshit! They act like they are the only ones selling these things on internet and that you can't find those products somewhere else. One more regular costumer lost.
Don't recommend, skip these types of websites.
19 May 2025
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced, and we apologize for any trouble this may have caused.
We have contacted you via private message to request more information about your order so that we can help you resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Best regards
Ignoring customers wishes
We told you that we are closed from Nov.23rd to 7th of Dec. and during this time you should NOT deliver- instead either before Nov 23rd or after Dec 7th.. You delivered at Nov 25th... So you dont care for your customers, you do not like them obviously and do not want to make Business.. Its okay for me, I will order next time not from your shop
25 November 2025
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you experienced, and we apologize for the trouble caused.
We have contacted you via private message to request more information about your order so that we can help you resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Ordered Omega 3
Ordered Omega 3, not received after 22 days
The frustration comes when discovered that the product has not left your shop yet and I cannot ask the refund cause the order is not on “process” status
Very, very bad customer service
4 November 2025
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you have experienced, and we apologize for any trouble caused.
We have contacted you via private message to request more information about your order so we can help you resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
Do not order here
Do not order here. I ordered over a week ago when it was advertised as being delivered at latest today. Their website still says package was in Spain on 31.10?!!! 6x bottles of vitamins for over 200€?!!
No status updates from them. Do not use this company - they must be a scam. Will contact consumer agency here in Germany and file a scam complained
31 October 2025
Unprompted review
Reply from PromoFarma
We are very sorry for the inconvenience you’ve experienced, and we apologize for any trouble this may have caused.
We’ve contacted you via private message to request more information about your order so that we can help resolve the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Best regards,
Verified
I still have NOT RECEIVED my purchase.
31 October 2025
Reply from PromoFarma
We deeply regret the inconvenience you've experienced and apologize for the troubles caused.
We have contacted you via private message to request more information about your order so we can assist you in resolving the issue as quickly as possible.
We are at your disposal and appreciate your understanding.
All perfectly sent and received at…
All perfectly sent and received at right time thanks
31 October 2025
Unprompted review
A disaster
A disaster. I ordered two articles, one of them wasn't what I bought. Instead of returning the wrong one and sending the article I asked for, they refund the money, so if I order it again, I lose the offer I got and I have to pay for the shipping costs. Never again.
15 October 2025
Unprompted review
Reply from PromoFarma
We apologize for what happened and any inconvenience this may have caused you.
Our Customer Service team has informed us that they have already contacted you to assist with the issue.
Thank you very much for your understanding.
Everything went well except the postage…
Everything went well except the postage charges of over 20 euros to Spain address is excessive. We are awaiting delivery.
22 October 2025
Unprompted review
Reply from PromoFarma
Thank you for your comment!
We're happy to know that everything went well with your order. We do understand that the shipping cost to Spain may seem high,unfortunately, it's based on current international carrier rates, which are outside of our control.
That said, we're always looking for better shipping options and hope to offer more competitive rates in the future. We appreciate your feedback and hope your delivery arrives soon!
Still waiting!!!
Ordered on 5th October. Still waiting….
Have a complaint ticket number but communication, dreadful service, never again!!
5 October 2025
Unprompted review
Reply from PromoFarma
We are truly sorry for the inconvenience you’ve experienced and apologize for any trouble caused.
We have contacted you via private message to request more information about your order in order to assist you in resolving the issue as quickly as possible.
We remain at your disposal and appreciate your understanding.
Kind regards,
I have bought all products 10 TEN days…
I have bought all products 10 TEN days ago and now I still havent received it.
9 October 2025
Unprompted review
Reply from PromoFarma
Hello,
Thank you for contacting us.
We apologize for the delay. We will contact you shortly with a solution.
Thank you
I have not received anything
23 September 2025
Unprompted review
Reply from PromoFarma
We deeply regret the inconveniences you’ve experienced and apologize for the trouble caused.
We have contacted you via private message to request more information about your order so we can assist you in resolving the issue as quickly as possible.
We remain at your disposal and appreciate your understanding.
Best regards,
The PromoFarma Team.
in general good experience
in general good experience. fast delivery with dhl.
i have some issue with quantity and price . i bought amix donkey zero donuts . they wrote 20 pieces per box , but fot the thruth it was 15 pieces per the box. i sent some emails and they gave me the difference back . all was fast, thank you
5 September 2025
Unprompted review
The order was late
The order was late, I asked for an estimation of the delivery date, no answer, I finally got the order more than 10 days late. Chat with PromoFarma was useless, no follow up given. I won't but from here any more.
15 August 2025
Unprompted review
Reply from PromoFarma
Hello Alejandra,
We are very sorry for the inconvenience you’ve experienced and we apologize for any trouble caused.
We have contacted you via private message to request more information about your order so that we can assist you in resolving the issue as soon as possible.
We remain at your disposal and appreciate your understanding.
Best regards,
The PromoFarma Team
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