I was taken aback when my purchase would not process as I knew I hada more than adequate amount available. I was going to move on when I received a call from Dayna. I was initially distrustful of her... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I saw an Ad for the Flex Focus Glasses, was tempted but then was going to exit without purchasing. Anna intervened and helped me make the purchase. She was very customer friendly, polite, knowledgeabl... See more
Company replied
I was having trouble completing my order, even after I responded to a fraud alert from my credit union. I was about to forget it when I received a call from Yamili. She saw that the problem was my ban... See more
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Power Saver ProX Most people, including me, are a little skeptical about ordering from companies we know nothing about. I saw an ad for a little device that smooths out power spikes, lowering your el... See more
Company replied
Yamili was fantastic. I very much thought this was a scam as I received a call for verification and even a text from my bank immediately after placing my order, so as long as I get what I ordered and... See more
Company replied
I was having trouble with the payment option, it kept telling declined. My CC company contacted me by text to confirm the order. for some reason nothing was working and I really want the Torch Light... See more
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Hazel Jeanne Ligad Helped me get my order processed. She was outstanding and patient. She is an excellent asset for your company she should train and pass on her talent and expertise to others in your... See more
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Ordered a couple of drones but forgot to get the extra battery and case for the second one. I received a very nice call from customer service asking if I would like to add those items to my order. Now... See more
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Johanna called me after I attempted to make a purchase, twice, during a 15 minute time span. She recognized the challenge, assisted by asking a handful of questions and then offering solutions. She wa... See more
Company replied
The service. They went "out of the way" to make sure the purchase was successful. When my credit card wasn't going through due to suspected transaction due to an improper CCV. She fixed it right away!... See more
Company replied
I received a call from your Customer Service department (Hazel)inquiring about a transition I apparently was having trouble with. After further discussion of the situation, Hazel resolved the problem... See more
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After ordering, I was alerted by my bank minutes later of a scam or fraud alert. I’ve made three calls directly to their customer service within hours of purchase and placed on lengthy holds and hung... See more
Company replied
I received a call from a very nice lady named Destiny Garcia. She patiently answered all my questions. She helped me become comfortable enough to complete my order. She's very beneficial to the compan... See more
Company replied
Yamili sold me 2 sticks over the phone as if she owned the company. She was very knowledgeable regarding the product and she was very professional. Her customer service skills are cut above the rest.... See more
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If I could give them NO STARS I would! My husband bought 4 plug in heaters. There is nothing wrong with them other than they don’t heat like claimed & won’t stay plugged in if not resting on counter... See more
Company replied
Hazel called right away when my credit card wasn't going through due to suspected transaction. What I had done was not put in my middle initial (no space for it). She fixed it right away! Best custome... See more
Company replied
I'm usually very cautious of ordering items on line, but our power washer bit the dust a couple of weeks ago, and this handheld power washer looked amazing! As I was ordering it, it was denied and at... See more
Company replied
I placed the order. My bank notified me to approve the transaction. Yamili called back to let me know the sale went through and that the shipping would commence tomorrow. I received the unit in just 4... See more
Company replied
Good lord, ordered the world most powerful flashlight, never expected them to be that good for $30, but never expected them to be so cheaply made and dim. Fully charged them and what a shock. Looking... See more
Company replied
I received my flashlight/bat combo with enclosed knife and it looks pretty sturdy, the knife looks strong and durable, there is an empty cavity in which you can store small things (not big enough for... See more
Company replied
As I was trying to pay for the product, which I thought was weird that my card kept declining, I received a call from the agent and I immediately thought that this was a scam but the representative wa... See more
Company replied
Yamili was very helpful in explaining why I received a call right after I had placed my order. She answered all my questions and gave me all the information I needed. Great customer service!
Company replied
Great Customer Service. Yamili got my order for the power washer completed which didn't work on-line. She was very friendly and helpful and I'm looking forward to using it.
Company replied
At first I was not sure what was going on. Dana was very polite and professional when we were talking. She made me feel comfortable through out the process. I listened to what she was saying and we wo... See more
Company replied
She was very helpful and cooperative in assisting me with my purchase and was pleasant to talk to you. Well they did help me but they sent me the wrong product I wanted an electric lighter they sen... See more
Company replied
If I could ,I would give this company a 0. I ordered 2 small plug in heaters , they did not stay in a traditional outlet , warm a room ? no way not even a small bath room. I called the number on my or... See more
Company replied
Very professional as well as personable. I felt listened to and understood, and that the people I spoke to were committed to a good resolution. Can’t wait to receive the product. Thank you!
Company replied
A little problem due to CC entered incorrectly, but contact with Yamili solved the problem quickly. She was polite and friendly and took care of the issue.
Company replied
I received a defective device but Ariza was very helpful in giving me a full refund. I will be ordering another device.
Company replied
pleasant helpful and friendly service her patience made it easy to complete my order Ella Lee is a very valuable employee. Thank you for helping me Ella! *****
Company replied
Ordered an item and the representative that I talked with was very helpful in order to get it filled. Told all of the things necessary to get the process going. Excellent follow-up.
Company replied
It was a pleasant surprise to receive a call from the company noticing that I had difficulty processing the order. We managed to resolve the issue and I’m looking forward to receiving the air purifier... See more
Company replied
unfortunately, this company misrepresented itself to me in a variety of ways. I bought a particular type of drone from one of its sites and it sent me an entirely different drone from the order. I wro... See more
Company replied
Watch out for this company! unfortunately, this company misrepresented itself to me in a variety of ways. I bought a particular type of drone from one of its sites and it sent me an entirely differen... See more
Company replied
I just ordered one for me. I do not know about the product yet. The help while ordering was great, very helpful and they know professionally what they are doing, but more importantly I have to wait a... See more
Company replied
Veronica called me Right away to help process my order. She was kind explained why she was calling and helped me complete my purchase of the new Drone. Thank you Veronica!!
Company replied
At first I thought I was being scammed but contacted the company and yes they are ligit. But they had great customer service and very polite.
Company replied
Yamili Divas in customer support did a great job helping me complete my order. Very grateful for his help!
Company replied
Trentice was wonderful to work with, very patient. I was really frustrated because my card was declined, and she told me it was fairly common. We got the item ordered and it came very quickly.
Company replied
Veronica Valdez was awesome. She was so helpful and patient while I was figuring my card out and a total sweetheart. Thanks again girl you rock
Company replied
Dominic went out of his way to call me back and answer my questions and request so that I felt comfortable placing the order.
Company replied
I was surprised to receive a phone call so quick after pmt given. I felt suspicious but decided to try product. Hope it works on mites and dead skin cells. Maybe I'll find a lost birthday year. Will... See more
Company replied
The phone agent was friendly even though I came off a bit nasty at first bc I was busy. She was really helpful and helped me secure my discount and order. I hope they have a cappuccino maker! I’ll ord... See more
Company replied
The gentleman was very knowledgeable. Pleasant and explained to me how best to use this. I really appreciated it.
Company replied
This person I talked to was very nice...just a little pushy, but very friendly, was at work when sick, and still needed my input. He needed the money. I give a thumbs up and he was very helpful, wil... See more
Company replied
Company details
Written by the company
Radical Gadget Hub is your go-to online destination for everyday gadgets that make life smarter, easier, and more fun. We bring you innovative products at great value—all backed by reliable service and fast shipping. Whether you’re upgrading your lifestyle, on the go, or looking for the perfect gift, Radical Gadget Hub has the right gadget for every need.
Contact info
16027 Brookhurst St Ste I-2010, 92708, Fountain Valley, United States
- 8888191852
- [email protected]
- radicalgadgethub.com
4.4
Excellent
87 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ariza was great.
I received a defective device but Ariza was very helpful in giving me a full refund. I will be ordering another device.
5 February 2026
Unprompted review
Reply from Radicalgadgethub
Hi Cheryl, thank you for taking the time to share your experience. While we’re sorry that the initial device arrived defective, we’re glad Ariza was able to assist promptly and issue a full refund. We take product quality and customer satisfaction very seriously, and we’re always working to ensure any issues are resolved quickly and fairly. We truly appreciate your understanding and look forward to serving you again with your next order.
I'm usually very cautious of ordering…
I'm usually very cautious of ordering items on line, but our power washer bit the dust a couple of weeks ago, and this handheld power washer looked amazing! As I was ordering it, it was denied and at the same time my husband received an alert from the bank also at the same time, I was getting a call that said spam! I took a chance and answered the call and it was Monica who helped me out and was aware of what was going on with the order. She was very sweet, and said that I needed to add the 3 digit code. All was okay and she gave me the order confirmation number and said there would be an email. I have since received another email saying my order had shipped. Very happy with the whole process. Thank you Monica!
Linda
8 January 2026
Unprompted review
Reply from Radicalgadgethub
Thank you so much for taking the time to share your experience, Linda, and for trusting us with your order. We understand how cautious customers need to be when ordering online, especially when banks and payment processors step in to protect against potential fraud.
In this case, the security checks worked exactly as intended, and we’re glad Monica was able to quickly identify the issue, verify the order, and guide you through the final step so everything could be completed safely and securely. Protecting our customers’ information while ensuring a smooth purchasing experience is something we take very seriously.
We’re happy to hear that your order has shipped and that you’re pleased with the process from start to finish. If you need any assistance at all once your handheld power washer arrives—or if there’s anything more we can do—please don’t hesitate to reach out. We’re always here to help and to make sure every concern is fully resolved.
We truly appreciate your kind words and the opportunity to earn your business.
Trentice
Trentice was wonderful to work with, very patient. I was really frustrated because my card was declined, and she told me it was fairly common. We got the item ordered and it came very quickly.
22 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you so much for taking the time to share your experience, RG. We’re really glad to hear that Trentice was patient and helpful, especially during a frustrating moment. Card declines can happen for a variety of reasons beyond our control, and our team is trained to handle them carefully and securely while working toward a quick resolution. We’re happy we were able to get your order completed successfully and delivered promptly. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always here to help and make things right.
Inaccurate item description...
I received my flashlight/bat combo with enclosed knife and it looks pretty sturdy, the knife looks strong and durable, there is an empty cavity in which you can store small things (not big enough for a key tho). Unfortunately, the rest doesn't match website description. The page says: "Rechargeable: Yes" which lead me to assume there was a battery pack, and that it was rechargeable. Upon closer examination there's an encasing for batteries and it requires 3 AAA batteries (which it DID NOT bring). I've no way to test it unless I purchase 3 AAA batteries. (Edit: was able to borrow some AAA from a neighbor). The light is pretty strong and it makes this bat/flashlight a really useful item to have around. However, these manufacturers do take advantage of the fact that these items aren't usually sold in most stores (for you to evaluate prices and features). So, they slap whatever price they want (regular price $119.98? that's theft!). I paid $59 and based on the fact it doesn't bring batteries, this should go for about $39-$49 at the most.
22 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for taking the time to share such a detailed review. We truly appreciate the honest feedback, and we’re glad to hear that you found the flashlight to be powerful and the overall build sturdy and useful.
That said, we’re very sorry for the confusion and frustration caused by the product description. You’re absolutely right to expect accuracy—if the page indicated “Rechargeable,” it should have been clearly explained that this version uses replaceable AAA batteries rather than an internal rechargeable battery pack. We take full responsibility for that mismatch and are actively reviewing and correcting our product listings to ensure this is clearer for future customers.
We also understand your disappointment that the batteries were not included. While AAA batteries are not currently bundled, we recognize that this should be clearly stated upfront so customers can test and use the product immediately upon arrival.
Regarding pricing, we strive to price our products fairly while accounting for manufacturing, quality control, logistics, and customer support. Your feedback on perceived value is important to us, and we take it seriously when evaluating both pricing and product presentation.
Most importantly, we want to make this right. If you feel the product does not meet your expectations based on how it was described, our support team would be more than happy to help with a resolution—whether that’s a partial refund, return, or another suitable solution. Please reach out to our customer support directly by calling (888) 836-0984, and we’ll ensure your concerns are addressed promptly.
Thank you again for your feedback. It helps us improve, and we’re committed to transparency, fairness, and customer satisfaction.
Unexpected concern to ensure the order…
Unexpected concern to ensure the order was 100%
19 December 2025
Unprompted review
Reply from Radicalgadgethub
We appreciate your feedback, Tommy! We truly appreciate your input. We always aim to ensure that our customers receive their orders exactly as expected, and it's important to us that you're fully satisfied with your experience. If there was any concern or issue, we're here to resolve it right away. Please feel free to reach out to us directly so we can address any remaining questions or make sure everything is 100%. Your satisfaction is our top priority!
Reply from Radicalgadgethub
Thank you so much for your kind words, Charles! We're thrilled to hear that you found our service professional and helpful. Our team is always committed to providing the best possible experience for our customers, and we truly appreciate your feedback. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We're here to help!
At first I was not sure what was going…
At first I was not sure what was going on. Dana was very polite and professional when we were talking. She made me feel comfortable through out the process. I listened to what she was saying and we worked through the problem. She answered every question that I had.
15 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for taking the time to share your experience, Chuck. We understand how important clarity and trust are, especially at the beginning of any process, and we’re glad Dana was able to provide that for you. Our team is committed to clear communication, professionalism, and making sure every question is fully addressed so concerns can be resolved promptly and correctly.
If there is anything further we can do to improve your experience or assist you in any way, please don’t hesitate to reach out. Your satisfaction and proper resolution of any issues remain our top priorities.
As a 1st time drone purchaser I was…
As a 1st time drone purchaser I was impressed with the info and help ordering. She did a great job. THX
15 December 2025
Unprompted review
Reply from Radicalgadgethub
Hi Scott, thank you very much for your kind review and for choosing us for your first drone purchase. We’re glad to hear that the ordering process was clear and that our team provided the information and assistance you needed.
We take customer support, transparency, and satisfaction seriously, especially for first-time buyers, and we’re always available if you have questions during setup or while using your drone. If there’s anything further we can do to ensure you’re fully satisfied with your purchase, please don’t hesitate to reach out.
Odd experience, great outcome
As I was trying to pay for the product, which I thought was weird that my card kept declining, I received a call from the agent and I immediately thought that this was a scam but the representative was great to work with. Now to see if the product is as good as the representative was.
9 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for taking the time to share your experience, Jason. We understand how unexpected card declines and follow-up calls can feel concerning, and we appreciate you giving us the opportunity to assist.
For clarity, our payment system may occasionally flag a transaction for verification to protect customers from unauthorized use or fraud. When that happens, a member of our team may reach out directly to confirm the order and ensure everything is secure. We’re glad to hear our representative was able to address your concerns and provide a positive experience.
Customer satisfaction and secure, transparent transactions are extremely important to us. If you have any questions about the product or need assistance at any point, our support team is always available and committed to making sure your experience is fully resolved to your satisfaction.
Johanna called me after I attempted to…
Johanna called me after I attempted to make a purchase, twice, during a 15 minute time span. She recognized the challenge, assisted by asking a handful of questions and then offering solutions. She was friendly, professional, thorough, and even saved me additional dollars. Thank you again, Johanna!
9 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for sharing your experience, John! We’re thrilled to hear that Johanna noticed the issue right away and reached out to assist you. Providing proactive, professional, and friendly support is something we take great pride in, and we’re glad she was able to guide you through the process — and even save you some money.
We appreciate your business, and we’re always here to help ensure every purchase goes smoothly. Thank you again for choosing us!
A little problem due to CC entered…
A little problem due to CC entered incorrectly, but contact with Yamili solved the problem quickly. She was polite and friendly and took care of the issue.
28 November 2025
Unprompted review
Reply from Radicalgadgethub
Hi Barb, we appreciate your feedback! We’re glad to hear that your issue was resolved quickly and that Yamili was able to assist you with care and professionalism.
We truly appreciate you taking the time to share your experience. Ensuring smooth transactions and fast, friendly support is extremely important to us, and we’re always here to help if you ever need anything in the future.
Thank you for choosing us!
BUYER BEWARE - DO NOT TRUST
If I could give them NO STARS I would! My husband bought 4 plug in heaters. There is nothing wrong with them other than they don’t heat like claimed & won’t stay plugged in if not resting on counter/floor. Radical Gadget Hub site says 90 days to return, money back guarantee. Product was sold under Innovate Tech Collective. The guarantee isn’t worth the paper it’s printed on. Apparently what the small print says is you pay return shipping plus 10% restocking fee. But they try and weasel out of even doing a return and you can’t return without them assigning a RMA#. The exact same heater is sold through Walmart for $25. We were charged $203 total!
8 December 2025
Unprompted review
Reply from Radicalgadgethub
Hi Linda, thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration, especially when it comes to product expectations and return processes.
First and foremost, we take product quality and customer satisfaction seriously, so we genuinely regret that the heaters did not meet your expectations. In regard to returns, our goal is always to provide clear and straightforward processes, and it’s concerning to hear that this wasn’t the case for you. We want to assure you that we are reviewing this situation to better align with our customer-first commitment.
To resolve this, we would love the opportunity to make things right. Please reach out to us directly, so we can assist you with the return process.
Regarding the pricing, we strive to offer products that provide value for our customers, but we understand how frustrating it must be to see similar items priced differently elsewhere. Your feedback is valuable, and we will take this into account as we evaluate our offerings.
We appreciate your patience and hope to have the chance to turn this experience around for you. If there’s anything else we can do, please don’t hesitate to let us know.
Dayna Jones review…
I was taken aback when my purchase would not process as I knew I hada more than adequate amount available. I was going to move on when I received a call from Dayna. I was initially distrustful of her because of all one hears about fraud on the internet. After listening to her explanations of what had occurred I decided to trust her and we were able to finalize the sale. Dayna is a professional and knowledgeable representative of your company. If I were not retired, I would find a way to bring a woman of her caliber onto my team.
2 December 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for sharing your experience with us, Richard. We’re sorry to hear that your purchase didn’t process smoothly at first, and we completely understand how frustrating—and concerning—that can feel. Protecting our customers from unauthorized activity is extremely important to us, and we appreciate your patience as we worked through the issue.
We’re very glad that Dayna was able to connect with you, explain what happened, and guide you through the process safely and professionally. She will be thrilled to hear your kind words. Our team is committed to ensuring every customer feels informed, supported, and confident when completing a purchase with us.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. Your trust means a great deal to us, and we’re grateful for the opportunity to provide you with a positive experience.
If I could ,I would give this company a…
If I could ,I would give this company a 0. I ordered 2 small plug in heaters , they did not stay in a traditional outlet , warm a room ? no way not even a small bath room. I called the number on my original confirmation email . I was told the only way to get a refund was an e-check that I would have to print off ,take to the bank and cash. The person I spoke with couldn't tell me why the amount could not be refunded to my credit card . I never received an email with the so called e-check. I got scammed ! I am usually very careful with company's I haven't used . I guess I learned a 94.50 lesson .Do not order anything from this not reliable company.
28 October 2025
Unprompted review
Reply from Radicalgadgethub
Hi Kathy,
Thank you for sharing your feedback. We are very sorry for the frustration this situation has caused, and we want to make sure you receive the refund you are owed.
Our records show that your refund was processed via e-check, but it’s clear that you have not received it, and that is absolutely something we take seriously. We are already reviewing your case to confirm the e-check details and ensure it is resent to you correctly.
To resolve this as quickly as possible, please contact us at (888) 819-1852 so we can verify the email address the e-check was sent to and reissue it if necessary. We will continue to work with you until you have successfully received and deposited your refund.
We truly appreciate your patience, and we are committed to making this right for you.
Timely
Timely, helpful and fixed the issue i had with my purchase immediately.
25 November 2025
Unprompted review
Reply from Radicalgadgethub
Thank you so much for your kind review, Rob! We’re very glad to hear that our team was able to resolve your issue quickly and support you right when you needed it. Providing fast, reliable assistance is always our top priority, and feedback like yours helps us show banks and payment partners that we’re committed to delivering a secure and positive experience for every customer.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help!
ARIZA MAE is POSITIVELY STUNNING ...... Truly a 10 ******** in Customer Service Associates !
The BESTEST Customer Service, I've EVER received PERIOD !!!
24 November 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for the amazing feedback, Paul! We're so glad to hear that you had such a positive experience with our customer service. Making sure our customers feel supported is our top priority, and it’s great to know we hit the mark. If you ever need anything in the future, don’t hesitate to reach out – we're here to help!
She was very helpful and cooperative in…
She was very helpful and cooperative in assisting me with my purchase and was pleasant to talk to you.
Well they did help me but they sent me the wrong product I wanted an electric lighter they sent me a gas lighter I’m pissed. Now they did return my money but still they didn’t have the product I wanted so they sent me what they thought would work. I wasn’t happy with it.
20 November 2025
Unprompted review
Reply from Radicalgadgethub
Thank you for your kind words, Scott! We’re so glad to hear that our team member was helpful, cooperative, and a pleasure to work with during your purchase. Providing great customer service is incredibly important to us, and we’re dedicated to making sure every experience is smooth and enjoyable. If you have any further questions or need additional support, please don’t hesitate to get in touch. We’re here to ensure you're completely satisfied!
Reply from Radicalgadgethub
Thank you for your kind feedback, Paul! We’re glad to hear that our communication was clear and polite. Customer satisfaction is very important to us, and we strive to provide the best possible experience. If you have any further questions or if there's anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help!
Easy and fast to help with my issue
19 November 2025
Unprompted review
Reply from Radicalgadgethub
Thank you so much for your review, Sean! We’re very glad to hear that our team was able to assist you quickly and resolve your issue. Ensuring a smooth and reliable experience is always our top priority, and feedback like yours helps us continue to improve.
If you ever need anything else or have additional questions, please don’t hesitate to reach out—we’re always here to help.
Great call from Destiny…
I received a call from a very nice lady named Destiny Garcia. She patiently answered all my questions. She helped me become comfortable enough to complete my order. She's very beneficial to the company. Thank you
17 November 2025
Unprompted review
Reply from Radicalgadgethub
Hi LuLu, it’s wonderful to hear that Destiny was able to answer your questions and help you feel comfortable completing your order. We’re committed to making sure every customer feels supported throughout the process, and it’s great to know she provided that experience for you.
If anything else comes up or you need further assistance, our team is always here to help and ensure everything with your order continues smoothly.
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