Shark Cordless UK Reviews 2,517

Ordered the handheld vacuum and after 3 months in it started making an extremely loud noise to the point it couldn't be used unless i knew my neighbours were out. I asked for a refund and they declined but offered a new one. Great i thought! and then approx 3 months later, the same problem happened. I then insisted for a refund and they refused and i haven't heard back since.
I have been more than patient, and the pattern here is pretty clear. A product failing twice in the same way after only a few months isn’t just bad luck; it points to a fault that the retailer and they should take responsibility this, but they havent. Dont be fooled by their fancy adverts.

Bought the shark hand held hoover 14 months ago and had proved to a good little hoover except battery life was very poor,then recently though was always kept very clean the hoover made a unusual noise and stopped on investigation a load of fluff had been sucked in motor causing motor to overheat,reading the reviews I wouldn’t but another one.

Bought a power detect auto empty pet model and it's the most useless bit of equipment I've ever had the misfortune to own. Suction is pathetic even on turbo. Edge suction is non existent. Anti hair wrap is good and the auto empty is handy, but as an actual vacuum it's useless. Going to take the loss and buy a dyson.

Hi all - after much research have ordered a Shark cordless cleaner - currently awaiting delivery, but hopped on here to let people know that the lure of free items when you order direct from Shark is a complete con! The wine, SMOL products and pet food offered is only free is you subscribe to a regular subscription and delivery. This is not obvious until payment has gone through and an email is sent telling purchaser this. I would still have bought the Shark cleaner without the free items BUT have been left feeling a tad cheated, as I've no intention of subscribing to any of these items. Sincerely hoping everything else I've read about the Shark cleaner is true.

The concept is good, but: the clear plastic waste container is impossible to clean properly, leaving it always looking messy. Worse though is that one of the wheels started falling off; I put it back several times. The suction is not brilliant though it is adequate (just); but the battery does not mean that a whole house can be cleaned in one go.

I like the portability but it is unreliable, I had to replace the hand held bit after a year as suction was poor. To be fair, mine was still under warranty so customer services sorted this out, however the floor nozzle is poor and no suction. I debated getting the floor nozzle but that is £70 and the roller £20, so sorry Shark ill be trying another brand of vacuum.

Ive got a Shark Stratos cordless hoover which has developed a noisy motor. Just over a year old. Went through diagnostics with Shark. The customer support person waas really helpful. New motor despatched to arrive in a few day. Very friendly and efficient service. No quibbling or delays.

Bought the shark pro cordless, does nothing. Doesn’t pick up any dirt, or hair, just scrapes it into a pile. Pointless and fraudulent. Has zero suction.

Poor web site purchases process. Wanted to buy Shark Stratos Anti Hair Wrap Plus Pet Pro Cordless Vacuum [Double Battery] IZ420UKT. Ordered twice but Shark decided to cancel order without any explanation. Absolutely ridiculous customer support! Rubbish.

I have bought 3 shark hoovers.
I had a cordless hoover and a mini handheld one.
My main hoover broke and I decided to go with a cordless stratos, order took 8 days to arrive which I was surprised by but fair enough but it arrived with no charger for the battery. emailed shark and got no reply. Phoned customer service and after 30 minutes on the phone they finally decided to send me a charger, I asked could it be posted first class as I had now been without a Hoover for about 2 weeks and they said no, ( charger still hasn’t arrived ) I also asked could they do some small gesture of good will and got a blunt no…
Pretty surprised, can’t review the actual Hoover yet but Hopfully it’s not as bad as the shark service.

Terrible vacuum, E7 fault all the time , only 15 months, never been that powerfull, and battery life not great, lesson learnt will go back to a tradiinal vacuum cleaner

Worst hoover I’ve ever purchased being honest

I bought my first Shark product through TikTok during the Black Friday sale, and the experience has honestly been nothing short of ridiculous. Shark uses EVRi for deliveries, and the moment I saw that, I knew it was going to be a problem.

EVRi claimed they made a delivery attempt — they absolutely did NOT. No knock, no card, nothing. Then they said they’d deliver it the next day. Instead, when I checked the TikTok tracking the very next morning, it showed my item was already being returned to Shark and a refund was being issued.

So not only did they fail to deliver, but they didn’t even bother trying again. Just sent it back without giving me any chance to receive it.

For such a big brand, Shark choosing to rely on EVRi is genuinely shocking. This was supposed to be my first ever purchase with them, and instead it became a complete disappointment and waste of time.

I’m honestly put off ordering from them again until they stop using such an unreliable courier.

I had warranty issue with my shark cordless vacuum,phoned customer service Monday evening,spoke to excellent customer service representative,videoed the fault ,had replacement part delivered Wednesday lunchtime,could not ask for better service
10/10

The item arrived and looked like a rubbish toy. It had two attachments that did not connect anywhere useful?

Shark Premium handheld vacuum WV270UK £129.00
Pet tool Prd ID 3924FJ360EUUK £29.99
Cleaning Kit Prd ID XSKDSTHSEEUUK £19.99
Filter kit Prd ID XFTRWV360EUUK £14.99

I returned all the kit in it's original packing unused, on 10th Sept 2025.

I received an email stating not all the items for return had been packed in the parcel.

Long story short they paid the full refund in the end because they have no idea about running an efficient company.

Thanks for the refund Shark, you will never get my business again. If you read this? Tell your friends and family.

I recently won a Shark cordless vac (Stratos) in a competition. I already have 2 shark corded hoover, one large more heavy duty one and a lightweight corded one. I have big dogs and I really have to keep on top of the hoovering! The cordless vac is fab! Charges quickly, automatically changes its suction depending on the floor with its clean sense technology. I tend to use this for the stairs, furniture and it came with car cleaning attachments which are great for the car. The charge lasts quite a while so plenty of time to do the job. I’ve had it a while now and it’s still as powerful as the day I got it. I have had one issue where I needed a new part and the customer services were really helpful and the part was replaced, free of charge, next day.
Fantastic, lightweight, easy to use hoover, very worthy of 5 stars! Remember to register your product to benefit from the warranty!

I purchased a PowerDetect Clean & Empty Cordless Pet Vacuum Cleaner IP3251UKT. It is fairly heavy but looks well made. Like all new purchases I checked for available spares, especially filters, there are 4 in this cleaner (one for odour). One is recommended to be changed every 3-4 months £14.99 (Pre-motor Filter Assembly), expensive in my view when you look at other makes. Online it is out of stock, checking reviews and comments by Shark replies (some confirmations) it has been so for more than 9 months! Speaking to Customer Services they haven't a clue (they were very polite), I also had to send them pictures of all my filters as they didn't know, which one! Two advisors and one Supervisor later (hours on phone) they said it appears the filter has been discontinued but the best they could advise is you would have to buy the kit at £69.99, which includes a replacement filter, not sold seperately! It would take them at least two days to find out what was going on! There was no point waiting so I returned it. No notifications, nothing from Shark so I called and found out it was still with DPD in their Warehouse for 7 days and not returned! Shark Supervisor said sorry!

I called Shark Customer Service today and it was one of the easiest and best customer service experiences I have ever had. I have a cordless vac but the "flexology wand" has a design flaw in the hinge so it's weak and subject to excess wear and tear. I have replaced a wand already about 12-18mo ago which cost me £30 to replace.

The replacement has again failed in the same place of course, so called the helpline today, ready to complain that I didn't want to spend £30, again, and anyway the part was out of stock...

Spoke to a lady called Andreea and she literally sorted everything out within a few minutes. She said the product actually came with a FIVE year warranty... at which I nearly fell off my seat. Nobody told me I had such a long warranty, and I've never seen such a long warranty on a vacuum before. I've only ever seen 1-3 years on electronic goods such as these.

Anyway, she is sending out an alternative product number so it will be a different colour but it fits my vac and the cost to me is ZERO.

Couldn't be happier... other than the fact I already spent £30 a while back trying to fix the same problem at my own expense hahaha

I bought a shark cordless vac about 2yrs ago ,before I had a vax one which was really good but I'd heard shark were good and my daughter had a corded one ,but from the very beginning it was useless you have to have the boost on all the time the flat floor setting is awful ive stated this to shark they sent me a new top part with the motor but it hasn't really made any difference I'm on my own now a pensioner and £200 for something that doesn't do the job is a lot of mny ,so if your thinking of buying shark pls dont buy cordless my daughter has a corded one and she loves it .

Shark have yet to reimburse me on an order from nearly three weeks ago. Disgraceful customer “service” ?
They have even had the cheek to ask me for a review. Serves them right !