smooche Reviews 3,383

Very pleasantly surprised. Great foundation, silky smooth, goes on evenly, great colour match. Maybe not quite enough coverage for blemish prone areas and delivery took over 3 weeks but otherwise very... See more

Thank you so much for making the best eyebrow serum. As a woman who is 60+ due menopause I found my eye brow hair was disappearing. I have tried other brands , but they failed to make any difference... See more

Regarding my order # 249061: I have been corresponding with GENREV, who has been most helpful and accommodating. I think that there was a computer 'glitch' and my BOGO did not go through. When I que... See more

My order (#236247) seemed to take forever but it was worth the wait. Jessa provided superb customer service and kept in contact until my order arrived. The color changing foundation is exceptional.... See more

I was a 20 year advocate for Estee Lauder's foundation, but kept seeing different ads for this foundation that changed colour to perfectly match your skin tone. So I decided to purchase and see if it... See more

I haven’t received my order yet but I’m writing this review to emphasise how wonderful customer services have been in resolving my issue I ordered the lip plumper which was buy one get one free bu... See more

This was my first occasion dealing with Smooche. I placed 2 orders & when I made an enquiry I was exceptionally pleased by how "Jessa" dealt with & resolved my issue. My order reference was #232780... See more

Great customer service very helpful with issues. I have got the lash and brow serums, the face roller and shua and lip gloss. I have noticed a big difference in my lashes and I absolutely love the fac... See more

I just started using the liquid foundation today so I'll put a different review on Trustpilot once I give it a chance. However what worries me is where the product is actually made. It is not Californ... See more

Excellent customer service, great products, fast delivery and I can't say enough about the whole wonderful experience. Even when there was an issue with ordering, Jizelle completely handled the situat... See more

I ordered the foundation early January, having not heard anything, I emailed to then be told the item was out of stock, why hadn't they advised me of this?? I emailed four more times asking for an... See more

My order got lost. Very disappointing. BUT JESSA was really awesome. She figured out what happened to my package and swiftly got thing sorted out and always kept me up to date with what was going on... See more

I ordered some lip plumper and it had to be shipped internationally which made it hard to track. I reached out to customer service and Jizzele helped me, she was more informative than any customer ser... See more

Excellent foundation love it. Feels lovely and light on skin coverage good you can use bit more if suffer from redness. Does not go caked or sink into any lines for example under eyes.

Excellent service! A very fast response was provided and everything was explained clearly. A lot of care and attention to detail is evident, and it truly feels like the order is in good hands. Very ex... See more

Ordered an item from Smooche yesterday. I wanted to check I wasn’t being signed up for a hidden subscription, liked I’ve been duped with twice with other companies. Got a response within a few hours... See more

My order from Smooche came quickly--about 2 weeks ago. But a few days ago I got a notice that (what I thought was) a new order which I didn't send for and that it was being shipped. I wasn't ready... See more

I didn’t know you had to add 2 lip glosses to cart for BOGO but when I sent an email to Jessa with customer service, she replied promptly and took care of me immediately. What great customer, personal... See more

The eyebrow serum actually works. I was patchy on my upper brows (from over plucking) and I am shocked at the new growth since using this product. I was so skeptical too! It's great. Also, I had great... See more

Im in UK - delivery took 3 weeks not 5 days as advertised- then, it doesn't work. May work for fair skin but did not work for me - light medium tone. Requested the 'immediate, no questions asked'... See more

This lip stain simply DOES NOT WORK. The colour literally comes off over the course of a single meal. Have taken care to give this product a red hot go - ensuring my lips are clean and dry before appl... See more

On 7 th January 2026, I inadvertently rebought a colour changing foundation from this company. I contacted them to return the second set . However they have made made what should be a simple return... See more

Ordered a bundle pack on the 11th Jan two foundations but nothing has arrived have tried for weeks to get someone to message me and have sent emails been on there customer service and absolutely... See more

Disappointing as it really didn't work for me. Felt a bit of a burn briefly but that was it. However they were kind enough to reply quickly and offered to try and resolve any issu... See more

Customer service is quick to respond to enquiries. GENREV was super helpful and friendly. When it comes to the product the lip plump works but definitely did not last 4 hours. It gave a nice nat... See more

Their product definitely makes your lips bigger however I noticed a day or two after using their product I had a burning throat sensation which lasted for two weeks and I’m still recovering although i... See more

The product didn't work for me and they are not transparent about their refund policy - not good customer service. I was willing to try it for a few more months to give it more time, but their websit... See more

Ordered my products on the 17 th January - still not delivered today is the 1/2/26 . No updates or communication- poor service. 7/2/26 - 3 weeks and still no delivery. The company has been in co... See more

Just bought the lip plumper. Each time I have used it my lips had an intense burning sensation which then moved into my mouth and throat. I tried several times as the description says safe and suitab... See more

The plumper doesn't do anything besides making my lips look glossy, which I could also use cheap lipbalm for and tbh instead of tingeling it actually hurts and burns. The colours of the peel offs... See more

I was experiencing a delay in my order. Genrev responded very quickly to my email ensuring there would be a followup. I received my order a few days later. I love love this foundation. I have vitiligo... See more

Lip stain, beautiful but has a 2 hour wear tops. It doesn't meet expectations, it's not like you can reapply when you are out. I contacted support and followed all instructions given, and tried ag... See more

placed my 3rd order with SMOOCHE as i am extremely happy with my purchases , I stupidly ordered the same product on my 3rd order by mistake . I contacted the company via email explaining my mistake to... See more

This product does not work as promised. I used it for 4 months every night- plus morning and night on weekends with 0 results. False advertising at it's finest. No refund given if you don't have photo... See more

A very easy to use site. Clear advice & instructions, allied to a wide colour palette. Straight forward ordering and speedy delivery. No fuss but plenty of information. A fun looking product.

I ordered a couple of lip stains and the products seemed like a scam. Poor packaging, products that smelled like cheap perfume and bad ingredients. Also the colour did not last on the lips and could b... See more

234015 Order Number Forgot to add 2xitems in my order to benefit from the BOGOF offer and messaged Smooche customer care. Had a lovely reply from Jesse almost immediately who tracked the dispatch... See more

It's very unusual to have a product that truly stands up to its advertising BUT this foundation is amazing. It absolutely covers well and changes to your skin tone but you honestly forget it's on. My... See more

My naughty niece was clearly captivated by the convincing marketing on IG so she used my card to purchase. Jizelle patiently walked me through the return process for my order# 141215. Her tone was... See more

Originally I had delivery issues when my foundation didn't arrive within 5 working P days. After complaining, I was told this product was out of stock, but as soon as it comes back into stock, it wi... See more

I did not have an issue when order products, however upon trying to make a return of UN-USED product I was ignored. Smooche violated their own policy of making returns within 14 days of purchase. I ma... See more

I had the best experience with Smooche customer support. Genrev was incredibly kind, helpful and quick to respond to my questions. The entire interaction felt personal and genuine, which is rare th... See more

I have had an amazing experience since my first order! Direct updates throughout my first purchase and my second order! Especially after I placed the order!! I was able to email my contact person to l... See more

Never again! Still never received my order. Asked customer service for help got nowhere- they provided me a bogus tracking number. Genrev is a scammer. Stopping payment today with my credit card com... See more