Snaw Reviews 198

Very easy ordering, postage was quickish. The mugs... whow, well made, heavy stable mugs, the handles are easy to grip, feel sturdy. Really a plain standard mug that is for the no frills but the potte... See more

Would give more stars if I could, fantastic customer service from the team ensuring I was up to date with tracking the package every step of the way. I purchased the Smokey Gray Glass Slanted Coff... See more

Our experience with Snaw was excellent. The mugs themselves are beautiful - they don't keep coffee hot, as we thought they might, but they keep cold beverages very cold, which is great. When they're... See more

My experience was second to none. The website was so easy to navigate . Ordering the items, expected delivery dates given and payment were ease free to do and was delivered within promised time scale... See more

There is a few negative comments regarding this item which made me doubt its quality. After receiving it ,which does take a while & yes it does come from China I was delighted with it . It arrived... See more

I recently purchased two handmade tea and coffee cups from Snaw, and I must say, they are a delight! The craftsmanship is impressive, with beautiful detailing that makes each cup unique. They feel g... See more

In January I received my order but unfortunately came with the wrong items. To be honest I was upset and so I wrote to SNAW letting them know that I want to return the items. YESTERDAY, I received... See more

The order of 30/11/25 only arrived on 17/12/25 by Aramex, despite their tracking record stated that it was delivered on 15/12/25, but when the product finally did arrive, it was perfect. Very well pac... See more

I ordered a vintage coffee cup with wooden handle. It came as seen in the picture on the website. Seems solid and durable. My only issue is with the matching saucer I ordered on the side. The "wood... See more

Cups look lovely, but didn’t realise delivery was coming from china. They were for a Christmas present & didn’t arrive in time. I’m not returning them as it would be too much hassle & I’m sure the rec... See more

We ordered coffee mugs in the Summer for friends celebrating their Diamond Wedding. We were recently contemplating presents to friends and neighbours for Christmas. Having been se delighted with th... See more

First of all, the company’s is located in the UK but when I try to track my package says it’s coming from China. They sell themselves as handmade but they are not…. Definitely returning … if I knew b... See more

My correspondence to Fresh Frenzy was answered the same day. They were very responsive and worked with me completely, to my satisfaction, to resolve my issue. They are professional and it's clear they... See more

Items not delivered and company were evasive and difficult. Gave me 2 tracking links. One for Evri and later one for Royal Mail. Neither link worked. Nor would they explain clearly where the items we... See more

The website is quite misleading. It presents the cups as artisan-made, but they’re actually mass-produced items shipped from China. You can find similar items with Chinese international retailers... See more

Took a month to receive ‘handmade’ vintage earth coffee mugs. They’re not handmade whatsoever, took a month to arrive and are cartoonishly TINY. Maybe holds 3 oz and it’s sold as a coffee cup. Expensi... See more

Had shipping issues with my first order. We loved the products and communicated with the seller. Ordered again and received free shipping and received the products very fast. Great customer service... See more

Do not shop here, this is not a legitimate company. I ordered three gifts for Christmas by the date specified on their website, and as of December 31st, they have yet to arrive. I have been in touch... See more

Be warned! As other have said the products state in stock and arrive within 3-5 days in the UK. Utter rubbish as they’re drop shipped from China so no chance of that delivery time. Produc... See more

Very late delivery, still awaiting one item from it, ordered 16 days ago. Website says it’s standard Royal Mail delivery but the tracking app it asks you to download load, suggested it was actually... See more

Search for Guashan glass on AliExpress and you can see an identical coffee cup costing £3.99 where it cost me £23 from Snaw. It's a trend that's got out of hand now and such is the lack of trust,... See more

I ordered 4 manly looking steel coffee mugs for my sons for Christmas. I made the huge mistake of not reading the details but looking at the picture in the advertisement. They were mailed from China... See more

After waiting 3 weeks for the double wall clear mug to arrive as its shipped from China, it only took 2 weeks to become covered in condensation inside the walled section of the mug and there must be a... See more

Snaw had a coffee mug designed differently than any other online. It had a more contemporary, classy style. This is going to be a Christmas gift for my son who I know will love it. I received the cup... See more

Paid for expedited shipping which promised to be here before Christmas because this was a gift. Didn’t arrive until 12/31. The mug itself is pretty, but super tiny, it has glue showing and the handle... See more

Shipped quick but has been "delayed" for 5 days and the only communication from the company is a request for a review. Update: I finally received my order. The cups look nice. I've upgraded to 3 S... See more

I recently ordered 4 (10 ounce) coffee mugs from Snaw. The mugs arrived in a timely manner and are lovely. Some of the mugs had slight flaws so I reach out to Snaw in an email and provided them pictur... See more

Fabulous customer service!! The delivery was ever so slightly delayed, they really looked after me as a customer and gave me a money off discount code as a gesture. The mug itself is top quality. Hig... See more

I ordered this as a Christmas gift for my daughter who is a tea enthusiast and also a scientist, so this set was perfect for her. The delivery arrived on Christmas Eve and was beautifully boxed a... See more

Ordered a product on 9 December expecting it to arrive by Christmas. No such luck. Nothing on the Snaw website to suggest items would be shipped from China. If I'd known I wouldn't have ordered. No co... See more

Drop shippers, although they say the are U.K based the items come direct from China. Identical Items are available from other vendors, basically a complete rip off. Quality of coffee cups is poo... See more

Delivery was quick and well packaged - mugs are really high quality and bespoke and individual in design - Lovely colours - natural and earthy - Perfect gift for my brother - five stars !

These are beautifully made, well designed, perfectly formed glasses with interesting shaping. Lovely wood. Very well packaged, exactly as described and even better looking than the pictures online. A... See more

Coffee cups from Snaw are great though their photography can be confusing. I ordered what appeared to be standard coffee cups but received cups suitable only for a dolls house. That said, they were ha... See more

Great products, the quality of the cup I purchased is amazing, very solid and tactile. The website is easy to use, and the product was despatched quickly and well packaged to prevent damage. Overall... See more

Simply Terrific!! WOWSERS! What perfect quality and craftsmanship! Cups and saucers are truly and simply terrific! Great sizes and the quality is second to none! I am totally impressed beyond words a... See more

Honest updated review for my Order #SS12502: After a shipping error where my package was not delivered, the support team reached out, resent the order, and even included a free extra mug. There were s... See more

Just received my coffee cup and was astounded to find it is absolutely tiny. I filled this new mug with water then poured it into a standard low-ball glass and it only half filled the glass. Not suita... See more

The coffee cups looks just as good as online. They are beautiful. The company was fast and the products were packaged immaculate. Very Satisfied and would purchase from thos company again.

Get 4 cups for the price 1 of Snaw's, from Temu. The quality of the wooden handle is appalling. The images are deceiving, most likely AI enhanced. Snaw appears to be a complete rip-off, bordering on a... See more