Dear Sarah, I have granted you to access to my tax account, but MTRUST has not had success to move my tax information to Sofinco. I have tried many times, over 20 during the day, in the evening, at ni... See more
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See what reviewers are saying
Grace à un outil super performant, le process est extremement claire et simple. Merci
Company replied
i don't have any problem with Sofinco but the cost of living has gone up and I think they should leave us get an extra 200 to 500€ extra. I would be happy to pay for longer if this was possible
Company replied
Site facile, En plus il y a des petits smileys. L'ajout des documents est simple et rapide.
Company replied
Company details
About SOFINCO
Written by the company
Sofinco, filiale du Crédit Agricole, est un spécialiste du crédit à la consommation en France, qui vous accompagne au quotidien dans chacun de vos projets et vous propose une solution de financement adaptée !
Professionnel des services de financements aux particuliers, Sofinco est un leader français sur le marché du crédit à la consommation.
Dans un souci constant d’accompagnement des consommateurs dans leurs projets de vie, les conseillers experts en crédit en ligne sont à l’écoute de vos besoins. Ils vous proposent des solutions adaptées en fonction des mensualités que vous aurez choisies.
En cas de besoin, nos conseillers sont disponibles par téléphone au 0 974 502 504 du lundi au vendredi de 9h à 18h30 et le samedi de 9h à 13h.
Financez votre projet → Simulez votre projet en quelques clics.
Regroupez vos crédits → Faire une simulation.
Professionnel des services de financements aux particuliers, Sofinco est un leader français sur le marché du crédit à la consommation.
Dans un souci constant d’accompagnement des consommateurs dans leurs projets de vie, les conseillers experts en crédit en ligne sont à l’écoute de vos besoins. Ils vous proposent des solutions adaptées en fonction des mensualités que vous aurez choisies.
En cas de besoin, nos conseillers sont disponibles par téléphone au 0 974 502 504 du lundi au vendredi de 9h à 18h30 et le samedi de 9h à 13h.
Financez votre projet → Simulez votre projet en quelques clics.
Regroupez vos crédits → Faire une simulation.
Contact info
1 Rue Victor Basch, 91300, Massy, France
- 3266
- sofinco.fr
4.2
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SOFINCO
Bonjour Antoinette,
Merci pour cette note très positive.
Bonne journée,
Adrien
I think monkeys—or at least some…
I think monkeys—or at least some cats—wrote the code for their website. Imagine this: you order an item and go to their website. The site tells you that your order is being reviewed. You come back the next day, and the moment you log in, it creates a new order.
I went there five times and now I have five orders awaiting validation. I even had to delete my cookies just to make it work.
The funny part is that in the end it did work—but I had to cancel the order. After I canceled it and tried to create a new financing order, I was refused. LOL. Based on what? Who knows. What a mess. Now I have to wait 12 hours just to cancel the order.
Literally no one knows what’s going on over there.
BE VERY CAREFUL!!!! THE SITE IS BUGGY! THEY ALSO ASK TO ACCESS YOUR BANK ACCOUNT! THE MANAGING OF THE COOKIES IS REALLY BAD!!! I'M CHANGING MY BANK ACCOUNT PASSWORD.
I DO NOT RECOMMAND USING IT. YOU LITERALLY HAVE NO CLUE WHAT IS HAPPENING!!
30 December 2025
Unprompted review
Reply from SOFINCO
Hello Daher,
I am sorry to hear that your experience on our website has caused you so much frustration.
To be completely honest, I am having some difficulty understanding the sequence of technical problems you describe, particularly regarding the multiple creation of your orders. In order to provide you with practical assistance and analyse what may have happened with your account, I strongly encourage you to contact one of our advisors on 3266 (free service + call charges, no surcharge).
Have a good day,
Arthur
Le moment de la signature la suite on…
Le moment de la signature la suite on ne sai pas comment envoyer le document .et aussi au depart pour constituer le dossier et reussir a envoyer les photos de nos document personnel sa marchai pas ...
11 October 2025
Unprompted review
Reply from SOFINCO
Bonjour,
Je suis navrée de lire que vous avez rencontré des difficultés pour envoyer vos documents et finaliser votre demande.
En suivant les étapes pas à pas, vous ne devriez pas rencontrer de problème. Assurez-vous d'avoir une connexion Internet stable pendant la démarche car une mauvaise connexion peut bloquer l'envoi des documents.
Sachez qu'en cas de besoin, nos conseillers restent disponibles pour vous guider. N'hésitez pas à les contacter par téléphone au 3266 (non surtaxé).
Je vous souhaite une bonne journée,
Sarah
The service was delivered professionally
14 October 2025
Unprompted review
Reply from SOFINCO
Bonjour Emmanuel,
Nous sommes ravis que vous ayez apprécié le professionnalisme de notre service.
Nous restons disponibles en cas de besoin.
Excellente journée,
Adrien
Problems between tax authorities/MTRUST -Sofinco
Dear Sarah, I have granted you to access to my tax account, but MTRUST has not had success to move my tax information to Sofinco. I have tried many times, over 20 during the day, in the evening, at night and early in the morning, result no succes. There is now some problem between tax authorities and MTRUST. What should I do, I can send by email the information
2 October 2025
Unprompted review
Reply from SOFINCO
Hello,
I am sorry to hear about your experience. If you wish to apply online, you will need to grant us access to your tax account so that we can review your situation. If you wish to apply by mail, the only solution is to contact our advisors. Finally, please note that we are also available via private message on our social media accounts to assist you.
Have a nice day,
Sarah
Trusted service and User friendly
Trusted service and User friendly, step by step confirmation along journey offerings
17 September 2025
Unprompted review
Reply from SOFINCO
Hello,
We are delighted that you found the route reliable and user-friendly and that the step-by-step confirmations were helpful.
If you have any questions, our advisors are available to assist you.
Have a nice day,
Julie
Reply from SOFINCO
Bonjour Elian,
Merci pour cette excellente note.
Bonne journée,
Adrien
Reply from SOFINCO
Bonjour,
Merci pour votre retour ! Nous sommes ravis que notre service vous ait satisfait.
Passez une bonne journée,
Julie
un effort de concentration et de…
un effort de concentration et de précision,
une démarche simple
des documents demandés a minima,
9 March 2025
Unprompted review
Reply from SOFINCO
Bonjour Lucullus,
Merci pour votre retour ! Nous sommes ravis que la démarche vous ait semblé simple et claire.
Passez une bonne fin de journée,
Arthur
Reply from SOFINCO
Bonjour,
Merci pour votre excellent retour.
Passez une bonne journée,
Julie
Absolutely awful
Absolutely awful. Have been paying for our car every month for nearly 3 years-we changed our bank account 7 months ago and everything was fine until last month when apparently they tried to take payment from our old account for some bizarre reason? Anyway this was eventually sorted and I needed to pay manually which was fine this went through straight away but ever since I have received threatening messages saying we havent paid and that they are going to take the car from us (I have sent many emails to different addresses with the payment justification etc) and every time i try to call I wait so long and then hang up
28 July 2025
Unprompted review
Reply from SOFINCO
Hello Helen,
We're sorry to hear about your situation.
When you change your bank account, it is essential that you inform us so that we can update your details and avoid any direct debit incidents. Without this information, if the monthly instalments are not paid in full, your case may be referred to our debt collection department.
Please contact one of our advisers as soon as possible on 3266 (toll-free, Monday to Friday, 9am to 6.30pm) to discuss your case. You can also send us a private message on our social networks so that we can help you.
Have a good day,
Sarah
Reply from SOFINCO
Bonjour Majid,
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Pourriez-vous nous préciser par message privé sur nos réseaux sociaux les points qui ont posé problème afin que nous puissions mieux comprendre votre ressenti s’il vous plaît ?
Bonne journée,
Sarah
Sofinco has a bad customer service.
Sofinco has a bad customer service.
I got such a bad experience today with them.
14 April 2025
Unprompted review
Reply from SOFINCO
Hello Alexandra,
I'm really sorry to read about your bad experience.
Can you contact me via private message on our social networks (Facebook, Twitter/X or Instagram) to tell me more about this and so that I can trace a complaint to our consumer service please?
Adrien
Reply from SOFINCO
Bonjour Jules,
Je vous remercie de votre retour positif.
Passez une excellente journée,
Sarah
Efficace, fiable et facile !
Efficace, fiable et facile, je recommande à 100%
19 December 2024
Unprompted review
Reply from SOFINCO
Bonjour Bemi,
Un grand merci pour votre recommandation et pour votre confiance. Nous sommes ravis de savoir que vous trouvez nos services efficaces, fiables et faciles à utiliser.
Excellente journée,
Sarah
AJOUT DES DOCUMENTS TRES FACILE TRES…
AJOUT DES DOCUMENTS TRES FACILE TRES FLUIDE
28 October 2024
Unprompted review
Reply from SOFINCO
Bonjour Jean Marie,
Je vous remercie pour votre retour positif.
Je vous souhaite une excellente journée,
Sarah
Frankly very disappointed by their…
Frankly very disappointed by their service via hotline/telephone. The lady was very impatient, lazy, not pro and would not like to explain things in a clear way - they were just not there to help. I just feel very confused by what they said on phone, and not feeling at all that they'd like to help and propose some options.
23 August 2024
Unprompted review
Reply from SOFINCO
Hello Hilary,
I'm very sorry to hear that your experience with our customer service team was unsatisfactory. This is not the level of service we want to provide and we fully understand your frustration.
In order to better understand your situation and provide you with appropriate assistance, I invite you to contact us directly via Messenger. You can send us a private message at this link: https://m.me/SofincoCredit/
Have a nice day,
Adrien
Reply from SOFINCO
Bonjour Chapuis,
Merci pour votre retour positif !
Excellente journée,
Julie
Reply from SOFINCO
Bonjour Elijah,
Je suis navrée de vous lire.
Je reste disponible par message privé si vous le souhaitez : https://m.me/SofincoCredit/
Bonne journée,
Julie
communication simple rapide et…
communication simple rapide et reactivité
4 July 2024
Unprompted review
Reply from SOFINCO
Bonjour Steph,
Merci pour ce retour positif !
Bonne journée à vous,
Sarah
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