Soka Home Reviews 113

Reply from Soka Home

5 hours ago

Thank you so much for your kind words. We’re thrilled to hear you had a great experience and truly appreciate your support.

Reply from Soka Home

4 days ago

Thank you so much for your kind words. We’re thrilled to hear you had a great experience and truly appreciate your support.

Reply from Soka Home

4 days ago

Dear Michael,

Thank you for sharing your concerns. We truly understand how upsetting and stressful this situation feels, especially when you’ve been waiting longer than expected for a resolution. We’re very sorry for the frustration this has caused.

We’d like to gently clarify how the refund process works once a bank dispute is opened. At that point, the matter is formally managed by the financial institution, and we are required to follow their process. During an active dispute, we’re unable to issue a direct refund outside of that system, as doing so could result in duplicate transactions. While this can feel limiting, it is a standard requirement across payment providers.

Regarding our operations, we want to reassure you that we are a legitimate, registered business. Like many modern furniture brands, we operate without a public storefront or owned warehouse, working instead with manufacturing and logistics partners. This does not affect our responsibility to our customers or our commitment to resolving issues properly.

We value all customer feedback, both positive and negative, and we do not fabricate reviews. Our goal has always been to provide quality products and transparent service, even when situations don’t go as smoothly as anyone hopes.

We remain fully committed to cooperating with the dispute process and providing all requested information so this can be resolved as quickly and fairly as possible. We truly appreciate your patience during this process and hope for a prompt resolution.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Feb 5, 2026

Thank you for your review. We’re happy to know you enjoyed the product overall, and we truly appreciate your suggestions. We’re always refining our products and will use your feedback to improve future versions.

Reply from Soka Home

Feb 2, 2026

Dear Michael,

We are truly sorry for your loss. Please accept our deepest condolences during what we understand is an incredibly painful and difficult time for you. We sincerely regret that this situation has added further stress while you are grieving.

Regarding your order and refund, we want to clarify the current status as transparently as possible. A refund was initiated from our side; however, once a bank dispute (chargeback) is opened, the funds are temporarily frozen by the payment processor and issuing bank. While a dispute is active, we are legally unable to process or release a refund directly, as the matter must be resolved through the bank’s dispute process to avoid duplicate refunds.

We understand how frustrating this is, especially given the amount involved and the circumstances. Please know that this is not a refusal to refund, but a procedural restriction tied to the open dispute. As soon as the dispute is officially closed by the bank, we will be able to proceed accordingly.

We are truly sorry that our communication did not meet expectations and that this experience caused additional distress. This is not the experience we want any customer to have, and we appreciate you sharing your feedback.

Again, our heartfelt condolences to you during this difficult time.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Jan 30, 2026

Dear Patti,

Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the opportunity to understand your experience from order to delivery and daily use.

Regarding production origin and shipping timeline, we sincerely apologize for the longer-than-expected lead time. At the time of your order, the estimated 30–45 day timeline was based on available production capacity. Due to global supply chain delays and extended ocean transit schedules, the final delivery exceeded that estimate. Your feedback highlights the need for clearer and more conservative delivery communication, which we are actively improving.

To clarify the manufacturing process, our sofas are designed and engineered based on European design standards, with materials sourced globally. Certain components and final assembly may take place in different countries depending on availability and logistics. We understand how this can feel inconsistent with customer expectations and we are working to improve transparency around this on our website.

We are glad to hear that your delivery experience with Metropolitan went smoothly overall and that the team handled the furniture with care and removed all packaging. That said, your comments about the “white glove” service and assembly assistance are well noted. We agree that this service should be more consistent, and we have shared this feedback directly with our delivery partners to improve training and execution.

Regarding the sofa itself, thank you for your honest assessment. The Domus sofa is intentionally designed with a lightweight internal frame to allow modular flexibility and easier repositioning. However, we fully understand that this can feel unexpected at this price point, especially on hard flooring surfaces. Your solution of adding rubber feet is practical, and we are actively evaluating ways to improve stability without compromising the modular design.

We appreciate your acknowledgment of the leather quality, comfort, and accurate dimensions, especially for taller users. At the same time, we respect your concerns about long-term durability. Furniture performance over time is extremely important to us, and your feedback will directly inform future product refinements.

If you experience any issues as the sofa ages, or if there is anything we can do to support you further, our customer care team is always available and happy to help.

Thank you again for your transparency and for choosing us. Feedback like yours genuinely helps us improve.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Jan 20, 2026

Dear Lee,

We’re sorry for the frustration caused. The items ordered were made-to-order, with a standard 8–12 week production and delivery timeline, which we regret was not communicated clearly at the outset.

After your cancellation was confirmed, the refund was initiated according to our policy. While we aim to complete refunds within 14 business days, international payment processing and banking clearance can occasionally cause delays beyond our direct control.

During this period, our phone support experienced temporary technical issues; however, we continued to assist via email.

We would like to clarify that Soka Furniture is a legitimate business and does not benefit from holding customer funds. We apologize for the inconvenience and are improving our communication to prevent similar issues.

If the refund is still pending, please contact [email protected] with your order number so we can assist promptly.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Jan 19, 2026

We truly appreciate your feedback! It’s always great to know our product met your expectations. Thanks for choosing us!

Reply from Soka Home

Jan 6, 2026

Dear Cindy,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused you. This does not reflect the level of service and product quality we strive to provide, and we deeply regret the disruption it has caused.

After a return is delivered, all items must go through a standard inspection and system confirmation process before a refund can be issued. This step is required for all returns and is handled through a third-party warehouse.
Due to the year-end holiday period and increased warehouse volume, this process took longer than expected. Once the return was fully confirmed in our system, the refund was immediately processed back to the original payment method.

We understand the frustration caused by the delay and communication gaps, and acknowledge that our response time during this period fell short of expectations. We sincerely apologize for this.

Should you have any questions or require assistance confirming your refund status, please feel free to contact us directly at any time. We will prioritize your case.

Thank you for your patience, and once again, we extend our sincere apologies for this experience.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Dec 31, 2025

Dear Robbie,

Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you.

We have carefully reviewed your order and would like to clarify that the refund has already been successfully processed and issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the funds to appear on your statement. We kindly ask you to check your bank or card activity during this period.

That said, we fully acknowledge that our communication during this process did not meet your expectations, and for that, we are truly sorry. Delays in updates and lack of timely responses are not the experience we aim to provide, and we understand how disappointing that must have been—especially after waiting for so long.

Your feedback has been shared internally so we can improve our service and prevent this from happening again. If you have any further questions regarding the refund or need additional confirmation, please feel free to reach out, and we will make it a priority to assist you.

Again, we sincerely apologize for the inconvenience and appreciate your patience.

Kind regards,
SOKA HOME Customer Support Team

Reply from Soka Home

Published Dec 30, 2025

Dear Marc,

Thank you for bringing this to our attention, and we sincerely apologize for the frustration this situation has caused.

We have carefully reviewed your order and can confirm that the cancellation has been successfully processed and the refund has already been approved. The refunded amount is currently being processed and should be returned to your original payment method within the standard business days, depending on your bank or credit card provider.

We also want to be transparent and take responsibility for the delay in communication. Due to a recent holiday promotion, we experienced a significantly higher order volume than usual, which unfortunately led to delays in both delivery estimates and customer service responses. This is on us, and we truly regret that we did not inform you in a timely manner.

Please rest assured that your refund is moving forward and there is no further action required from you at this time. If you have any questions or need additional confirmation, our support team will be more than happy to assist you.

Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
SOKA Home Customer Support Team

Reply from Soka Home

Dec 23, 2025

Thank you so much for sharing your experience. Your feedback truly means a lot to our team, and we’re happy to know everything worked out well for you.

Reply from Soka Home

Dec 22, 2025

Thank you so much for sharing your experience. Your feedback truly means a lot to our team, and we’re happy to know everything worked out well for you.

Reply from Soka Home

Dec 22, 2025

Dear Adam,

We sincerely apologize for the inconvenience and frustration this incident has caused you. We fully understand the stress the delay has placed on you.

Please rest assured that your refund will be processed within business days. We recommend checking your account balance in the coming days to confirm the funds have been credited.

We also deeply regret that our customer service team failed to communicate promptly. Immediate steps have been taken to improve our support processes and prevent such delays from recurring.

Thank you for your patience and understanding. We value you as a customer and are committed to resolving this matter as quickly as possible.

Sincerely,
Soka Home Service Team

Reply from Soka Home

Dec 17, 2025

Thank you so much for sharing your experience. Your feedback truly means a lot to our team, and we’re happy to know everything worked out well for you.

Reply from Soka Home

Updated Dec 11, 2025

Dear Customer,

Thank you for taking the time to share your shopping experience. We sincerely apologize to learn that you encountered a frustrating situation—receiving a color that differs from your expectations is indeed disappointing, and we fully understand why this has caused such concern.

We must clarify: accurately representing our products is a priority we take very seriously. While all product photos are taken under consistent lighting conditions, differences in monitors, brightness settings, and ambient lighting can still affect color perception. If the shade of the item you received differs significantly from what you saw online, we will certainly investigate this matter thoroughly.

Regarding the exchange process, it is absolutely not our intention to leave customers without furniture. Our team typically handles each case individually to find the best solution. We sincerely apologize for any confusion or inconsistencies in communication—this is not the service experience we aim to provide. Please rest assured, we never intentionally delay processing beyond the 30-day period. Delays or unclear updates are equally unacceptable, and we are currently addressing this internally.

Regarding shipping timelines, the delay you experienced falls short of our “fast shipping” standard, and we sincerely apologize for the inconvenience caused.

We sincerely wish to re-examine your order and seek a fair resolution. If you could contact us directly at [email protected] with your order number and photos of the received items, our senior customer service team will prioritize your case.

Thank you again for bringing this to our attention. Your feedback helps us improve our service, and we look forward to regaining your trust.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Dec 10, 2025

Dear Elena,

Thank you for sharing your feedback. We sincerely apologize to learn about your shopping experience and fully understand your disappointment when both product quality and communication services fall short of expectations.

We take the issues regarding uneven sofa filling and fabric quality very seriously. This is absolutely not the standard we strive for. We kindly request the opportunity to thoroughly investigate your case to ensure proper resolution.

Regarding the refund matter, we wish to clarify: we never intentionally delay payments. If a refund has been promised, it will be processed as scheduled. Our customer service team has already reached out to you. Please be sure to check your email or answer our calls.

We fully respect your right to file a complaint and understand your disappointment.

Thank you for bringing this issue to our attention. We will handle it with professionalism and transparency.

Sincerely,
Soka Home Customer Support Team

Reply from Soka Home

Dec 4, 2025

Thank you so much for your kind words! We’re really glad you had a good experience with us.

Reply from Soka Home

Dec 2, 2025

Dear Laurie,

Thank you for taking the time to provide such detailed feedback. We sincerely apologize to hear that you and your family are disappointed with your sofa experience.

We fully understand your frustration, especially after multiple attempts to adjust the sofa without receiving timely support. This is not the level of service we aim to provide, and we deeply regret the inconvenience and distress this has caused.

To resolve this matter promptly, we will personally oversee your case. Our customer service team has already followed up and sent you a proposed resolution plan. Please check your email for details (including but not limited to exchanges, part replacements, or other solutions).

We will ensure this issue is properly addressed, and you will not be left to handle it alone. Thank you for giving us the opportunity to rectify this situation.

Sincerely,
Soka Home Service Team

Reply from Soka Home

Nov 25, 2025

Dear Olivia,

We’re truly sorry for the frustration and inconvenience you’ve experienced with your order. We completely understand how upsetting delays and lack of clear communication can be, and we sincerely regret that this happened.

Your refund request is our top priority, and our finance team is actively working to ensure it is processed as quickly as possible. We kindly ask you to keep an eye on your account for updates. Please know that we genuinely appreciate your patience, and we are committed to making this right for you.

Thank you for sharing your experience with us. We are very sorry again for the trouble and hope to restore your trust.

Warm regards,
Soka Home