It was a pleasure experience with the customer service person, when I told him my issue about.the start date incorrectly punched, he was kind enough to suggest that he will check with the backend team... See more
Company replied
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See what reviewers are saying
Verified
Good service. Client service always available to answer questions. If you are already a client and weighing your options, they give you good deals to stay. I’m satisfied so far.
Company replied
Verified
I dont have Internet from 3 days and they keep posting fingers internally to other departments. Such a shame.
Company replied
Verified
Support is somewhat negative .. it takes an hour to speak to anyone. That is something that need to be improved. Other than that … internet is good
Company replied
Company details
Written by the company
Solcon internetdiensten biedt betrouwbare internetoplossingen voor particulieren en bedrijven. Ons snelle en stabiele internet, televisie en telefonie zijn gebaseerd op betrouwbare netwerken en veiligheid. Wij streven naar een optimale gebruikerservaring en uitstekende klantenservice. Ontdek hoe Solcon u verbindt met snelheid, veiligheid en service.
Contact info
Het Spaarne 11, 8253 PE, Dronten, Netherlands
- 088 003 2222
- solcon.nl
3.5
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
I dont have Internet from 3 days and…
I dont have Internet from 3 days and they keep posting fingers internally to other departments. Such a shame.
13 January 2026
Reply from Solcon
Beste Yeleswarapu,
Vervelend voor u dat er al enkele tijd geen diensten meer zijn. We werken er hard aan dit zo snel mogelijk voor u te herstellen. Onze excuses voor het ongemak.
Vriendelijke groet, Solcon
Verified
It takes them 5 months to install…
It takes them 5 months to install internet. Zero organization, care or goodwill - if you messed up this bad , just make this case a priority and solve it ,but no, zero care about customer. At this point it is just weird and funny and not canceling just because I want to see how it ends.
13 August 2025
Reply from Solcon
Beste Justin,
Bedankt voor uw feedback. We vinden het vervelend voor u dat u niet tevreden bent. Daarom komen we graag met u in contact om te zorgen dat u wel blij wordt van onze diensten. Wilt u contact met ons opnemen via 088 – 003 22 22? Dan denken mijn collega’s graag met u mee.
Vriendelijke groet, Solcon
Verified
I subscribed more than a month ago and…
I subscribed more than a month ago and the internet has not been activated yet. I send you emails every day to no avail. If you cannot help me activate the internet, help me cancel my subscription. I regret subscribing with you.
20 June 2025
Reply from Solcon
Goodafternoon Sir/Madam Mohaborashed,
We're sorry to hear that your internet hasn't been activated yet.
We are working hard on a solution, if you want to cancel your subscription you'll have to contact our Sales department through 088 003 2222.
Kind regards, Solcon
Verified
Reply from Solcon
Good afternoon sir/madam Karabacak,
Thank you for your review.
We appreciate it that you are happy with our internetservices.
Kind regards, Solcon
Verified
Satisfied client
Good service. Client service always available to answer questions. If you are already a client and weighing your options, they give you good deals to stay. I’m satisfied so far.
17 May 2024
Reply from Solcon
Goedemorgen Yamen,
Goed te lezen dat u enthousiast bent over onze diensten. Daar worden wij natuurlijk blij van! Bedankt voor het delen van uw ervaring.
Vriendelijke groet, Solcon
Verified
I never could use the Internet...
I never could use the Internet.... it too up to 3 months to connect qnd during that period i had been charging with money for something i couldn't use
15 April 2025
Reply from Solcon
Goodafternoon Adrian,
We are sorry that you couldn't use our services.
If the invoices weren't canceled before the order has processed we can't cancel them anymore. We will make sure you will get a credit once we resolved the problem.
Kind regards, Solcon
Verified
Too late Information about need for a technician
I had contacted Solcon to arrange for the hardware delivery 12 days ahead of the start date, but was not informed about the need for a technician. The information came only 5 days later when it was too late to change the hardware delivery. I don't understand why it was not possible to inform me during the first call. And I can still not plan the technician visit, because the link only provides for dates at short notice.
29 March 2025
Reply from Solcon
Dear Anja,
Thank you for your feedback. It is unfortunate that an appointment cannot be scheduled yet. We would therefore like to get in touch with you to resolve this. Would you like to contact us via 088 – 003 22 22 or solcon.nl/contact? My colleagues will be happy to look into this with you.
Kind regards, Solcon
Verified
Good customer service
The technical customer service was very friendly and experienced. They could solve my problem with in no time.
7 February 2025
Reply from Solcon
Goodafternoon Adam,
Thank you for your review.
We are happy to hear that your experience with our customer service have been according to your expectations.
Kind regards, Solcon
Verified
It was a pleasure from start till now
It was a pleasure from start till now. Im hoping to get connected to internet in couple days, overall great experiance.
31 January 2025
Reply from Solcon
Beste [C.D Cakir],
Heel erg bedankt voor uw mooie review! We vinden het fijn te lezen dat u blij bent met uw abonnement bij ons.
Vriendelijke groet, Solcon
Solcon is thSolcon is the worst company I know in all of Europe.e worst company I know in…
Solcon is the worst company I know in all of Europe.
I have not had internet access for two weeks.
I have reported it a dozen times already and there has been absolutely no response.
I have checked if there are any repairs or maintenance works being carried out in my area but unfortunately there are none, which means everything should be fine.
In that case I can only say one thing:
Solcon are jerks and that's it.
21 January 2025
Unprompted review
Reply from Solcon
Beste Cabala,
Inmiddels is er telefonisch contact met u geweest. Er zijn weer zaken voor u in gang gezet en u hoort hier weer snel over terug.
Met vriendelijke groet,
Solcon
Verified
internet doesn't work
internet doesn't work, mechanics don't send. Worst company for internet. I called 100 times, they don't help, they promise to send a mechanic, you have to wait forever. I don't recommend this company to anyone.
24 January 2025
Reply from Solcon
Beste heer/mevrouw,
Bedankt voor uw review.
Wat vervelend dat u een storing heeft.
Bel ons gerust op 088-0032222 dan kijken wij graag met u mee wat er fout gaat.
Met vriendelijke groet,
Solcon
Verified
Reply from Solcon
Goodafternoon Mindaugas,
We understand that you are experiencing some issues.
We would like to get in contact with you to resolve these issues.
Could you contact us through 088 003 2222?
Kind regards, Solcon
Verified
Reply from Solcon
Dear Karunakar Adepu
It's good to see that you appreciate our service. Thank you for sharing your experience!
Kind regards, Solcon
Verified
My internet stopped working and i was…
My internet stopped working and i was informed it will take weeks before someone is able to come to my apartment and have a look at the line. Very unhappy
19 June 2024
Reply from Solcon
Dear R.E.,
Thank you for your feedback. We are sorry that your internet connection is offline. We would therefore like to get in touch with you to resolve this. Would you like to contact us via 088 – 003 22 22 or solcon.nl/contact? My colleagues will be happy to look into this with you.
Kind regards, Solcon
Verified
Not good
Right in the beginning, I opted for someone to install the equipment and this did not happen. I had to do it myself (fortunately I could), otherwise I would not have internet.
There was an issue with the television I received and when I cancelled I mentioned this and have not been contacted yet. I as the customer need to follow up which begs the question where the customer service is? I had a different issue and some of the employees were working from home that day and spoke to quite an arrogant person that day.
I am not happy with the service I received.
30 May 2024
Reply from Solcon
Best Nicholas,
Thank you for your feedback. We're sorry to hear that you are not satisfied. We would like to get in contact with you in order to fix this. I recommend you to contact us via 088 – 003 22 22 or solcon.nl/contact. My colleagues will be happy to help you.
Kind regards, Solcon
Verified
New contract
No information after order the internet. They wrote 2 weeks but we are allready at the 4th
31 May 2024
Reply from Solcon
Dear csacsa,
Thank you for your feedback. We are sorry that you are not satisfied. We would therefore like to get in touch with you to resolve this. Would you like to contact us via 088 – 003 22 22 or solcon.nl/contact? My colleagues will be happy to look into this with you.
Kind regards, Solcon
Verified
Reply from Solcon
Goedemiddag meneer/mevrouw Slob,
We begrijpen uw ontevredenheid, we doen ons best om de TV app regelmatig te updaten en dat deze functie in de toekomst wel een optie zal zijn.
Vriendelijke groet, Solcon
It was a pleasure experience with the Solcon customer care on my internet start date conflict
It was a pleasure experience with the customer service person, when I told him my issue about.the start date incorrectly punched, he was kind enough to suggest that he will check with the backend team and get this rectified after verification. It was a matter of 5 days when I get an email that my issue has been resolved. I don't need to do a follow-up, hence it was a delightful experience. Thanks Solcon customer service support.
16 February 2024
Unprompted review
Reply from Solcon
Dear Shobhit,
Good to see that you appreciate the customer service we deliver. Thank you for sharing your experience!
Kind regards, Solcon
Verified
I have succeeded in subscribing to this…
I have succeeded in subscribing to this company and I will advise you to subscribe with it... 🌹 It's fantastic. 🌹 🌹
5 January 2024
Reply from Solcon
Beste Alb,
Heel erg bedankt voor uw mooie review! We vinden het fijn te lezen dat u blij bent met uw abonnement bij ons.
Vriendelijke groet, Solcon
Verified
Support is somewhat negative .
Support is somewhat negative .. it takes an hour to speak to anyone. That is something that need to be improved. Other than that … internet is good
10 January 2024
Reply from Solcon
Goodafternoon,
Thank you for your review.
We're glad to hear that you are pleased with our internetservices. We do our best to keep the waitingtime on our supportline as short as possible.
Kind regards, Solcon
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