Solehaven Reviews 43

This is another ghost company set up to scam people during Black Friday. They pulled the same stunt last year under a different but similarly named brand Foothaven. To be honest this is a pretty low e... See more

Bought a pair of Birks on Black Friday for a Christmas present for my daughter. NEVER RECEIVED them! Received one email response promising shipping in mid-December and here we are in January. Store fr... See more

I accidentally left my Arizonas behind on a trip (😭) and thought I’d have to buy a new pair, but thank god I added AfterCare⁺ when I ordered. I just sent a few photos and a short report through the... See more

Quite possibly the worst company I’ve ever dealt with. I ordered some Birkenstocks, emailed because the size was incorrect (I emailed within 5 mins of ordering). After emailing 3-4 times, I got an aut... See more

I've spent years buying comfortable shoes from big brands only to throw them out every 12 months.. This is the first brand I've tried that takes both sustainability and proper foot support... See more

Hi Anna, I can see you respond on here better than through customer care. 3 times now you have said I will be refunded if you can’t figure out what’s going on with my order. This has not happened and... See more

Scam website. Order placed for $269, no item was shipped. "Support" was contacted 2 weeks later by email, no response. Facebook page was contacted another week after that, no response. Total scam. Ni... See more

DO NOT ORDER from this site. I placed me order over 4 weeks ago during Black Friday and have not received it yet. I have only received one AI generated response from them giving me a couple of options... See more

DO NOT purchase from Solehaven. Despite promises of ‘care’ and ‘support’, they take your money and then disappear. I purchased a pair of Birkenstock Bostons on 4th December 2025. Despite dozens of me... See more

Do not buy from here - it sounds like I got lucky and actually received a product, but it was some ginormous size. I asked for exchange or refund - they ignore emails, and when they reply it's very cl... See more

I placed my order on November 26 2025 and money was received by Solehaven. Despite sending numerous emails and using their online 'care' support I have not had any reply. I have not received any del... See more

No reply, multiple questions via their care email regarding order. But i dont think they care as they have never replied. There have been days left inbetween each email to give them time to answer.... See more

Zero customer service. Company does not respond to emails, despite claiming they respond within 12 hours. Absolutely shocking!! Do not ever trust this company, if you can even call them a company.

Fast delivery authentic item Had a exchange i needed to be done as feet was too small... the people here exchanged it smoothly The birks have been holding up for many months now so I do recom... See more

I bought some navy striped adidas sambas for my mum for Christmas and was so excited to give them to her because I knew how much she liked them. I just got my package and not only was the box comple... See more

Honestly a bit frustrated - tried to order the EU 39s and they were gone before I could even pay. Thought it was just another dodgy site at first, but a mate ended up getting her pair and said they’... See more

Bought from here just a few months ago, shoes are authentic exchange was easier then other retailers I’ve been with. Thanks jassy for helping me out with my sizing 😇

Fantastic products and Outstanding Service! The quality is excellent, it is very stylish and comfortable. What impressed me more is their customer service. The staffs we're approachable, friendly,... See more

These birks are fake and it is so upsetting that hard-working people like us get ripped off by you. You realise that working for this rip off place you are also party to the scam. I have bee... See more

When my parcel went missing with AusPost I figured that was it. Emailed Solehaven ready for a fight, but they actually tracked it down, got it resent, and kept me updated the whole time. Got the sa... See more

SCAM. I ordered a pair of birks over 3 weeks ago. Never got shipping notification. I’ve sent two emails and haven’t heard anything. By the looks of other reviews this is definitely a scam.

Scam company. Steals money, hasn't shipped product, won't respond to email and has now deleted my order on Shopify! What a joke, do not buy anything from this sham company!

I bought a pair of birks online as they were $100 cheaper than what I had seen. I then read all the reviews online as wondered if too good to be true and immediately panicked that it was a scam. I con... See more

Aus delivery is meant to be 3-6 days. It’s been 3 weeks and they haven’t even shipped my order. Customer service just say they’ve flagged it with their fulfilment team. Fairly sure solehaven is a scam... See more

I tried to purchase from you guys and even signed up for the notification order just to be refused to pay!! Ive waited for these for months how disgraceful

Unresponsive customer service, when they did eventually reply it was AI generated and useless. After over a month with no meaningful reply i contacted paypal and got my money back

This Website is a SCAM! Reviews here are all fake they scam the applicants in job posting website and telling them that the task to get the job is to review this website! be Cautious! Be Safe!

Solehaven focuses on extending shoelife rather than swapping them out. I'm also happy that every pair of shoes plants a tree. User friendly page, wide choices of shoes. Good Job!

Just got my pair..arrived super fast, thank you so much!! They’re authentic too, exactly what I hoped for.

We wanted to return a product. It was within the 30 days. Contacted multiple times. Nothing. Don’t buy there

I’m the kind of person who knows exactly what a shoe should feel like. I ordered the Arizonas in my usual size because that’s what every site says to do. They arrived and… nope. Heel slip, th... See more

TERRIBLE! Do not buy from this company. they steel your money, ignore multiple emails. It is very stressful.

Definitely a scam site. Ordered and paid and nothing.

I love all their loafers. The colors are very classy and they’re really comfy.