SurveyMonkey Reviews 1,025

I really think SM should offer Captcha or equivalent without requiring purchase of Wufoo. It's a big limiting factor. Also, no matter what I do, my account doesn't remember my computer for more than a... See more

Number of devices should have no limit on transferring. I work in a high school and any time our system is wiped clean, the next time I log in I have to identify the same computer all because SurveyMo... See more

I don't think SurveyMonkey gives much flexibility when building the questionnaire. I found it difficult to create new sections or columns. I was copying them since it seemed easier to do than creatin... See more

We're paying for a $400 annual account. Want cross-tabs? Upgrade for $1,000. Want more than four AI answers? Upgrade for $1,000. Monthly -- no, not possible -- annual only. The software is VERY good,... See more

when filling out annoying surveys, i make a point to include a misspelling or factual error, which i keep track of in a spreadsheet for one reason: track who is selling my info. i;ve busted 'surv... See more

It is a user friendly platform to collect data! Suggestions: It would be helpful to include the following enhancements on the survey page: 1. Checkbox(s) to capture participants' consen... See more

If you allow phishing scammers to continually use your website to send malicious emails, then in my opinion you are complicit - or at the very least, not doing your job well enough. At this point... See more

You asked for feedback - not a review. Yet this will be posted as a review? Be accurate. SurveyMonkey appears to be trying to step up to compete with Qualtrics with its webinars. I'm interested in... See more

Self-service tool has bugs Communication on features and pricing poor Sometimes you need to talk to someone as a new customer... should not be offered only for enterprise Sending me links to rea... See more

This is my absolute favorite survey site! I have cashed out 4 times. You don’t make a ton of money, but they pay out as promised and are trustworthy. They give you a detailed profile survey in the be... See more

Generally user-friendly and I love the new AI feature to pull out themes on questions. I wish the data could be downloaded by data quantities in graphs versus by % of answers. We never use the % of an... See more

The experience is great because of the ease of use. The user interface is not challenging to interact with, and it does a great job for its intended purpose. The only complaint I would have if any, is... See more

1. There is no option to review the question for a specific page. The tester has to go through the whole survey from the beginning after each change is made. It is very time consuming. 2. No logic... See more

Very easy to construct and format a survey. Result reporting is excellent. However, I found sending a survey by email out of SurveyMonkey to be far less than intuitive. Plus every test I sent out... See more

Survey Monkey makes creating and sending out surveys, for company engagement, and new hire onboarding, fairly simple. The AI assist gets you a good start for questions, which you can edit or delete. T... See more

Love the tool! A suggestion: Would love to see a scheduling poll added to the survey options so you can see totals and who is available easily in the results view (rather than downloading a file). Bei... See more

We have two surveys which work as baseline-A-B. However, we can not compare them to analyze data with the "multiple survey" option. The data side of surveymonkey is not functional for us. Also we can'... See more

The survey capabilities have what I need and work as expected. The only hiccup I have is that I use 5 different computers (2 at work, 2 in my home office, 1 mobile). My license covers two computers on... See more

If I could give less than 1 star, I would. Customer service is terrible and would not offer a refund after I wasted almost $500 on one survey that did not perform as expected. Their platform as evol... See more

All sort of spam coming from survey monkey. People are using their services to spam large number of end users. I have told them multiple times to not send me any emails yet they keep on sending them... See more

Good interface but terrible pricing options and terrible clarity. Made out to be somewhat free surveys but the limitations are only imposed on you afterwards. Not being able to view all of the respo... See more

The marketing dept. at Survey Monkey are professional scammers. They do not explain up front limitation of each plan. We signed up for the lowest level paid plan, $100 for one month. This is real mo... See more

The system is relatively easy to use and gives a pretty unique platform. However, the prices are ridiculous!!! The amount a month is already high but to have to pay for the full year is extortionate.... See more

SurveyMonkey lets you build and send surveys for free, but doesn't clearly tell you that you won’t be able to access more than a few responses unless you upgrade. You only find out once it’s too late.... See more

Avoid Survey Monkey! I wanted to try 1 month and turned off the auto pay. Somehow it was turned back on and they charged me an additional month. I will have to completely delete my account because I f... See more

This is one of the worst customer service places ive ever experienced. They take your money, authorize payment without your authorization and when you try to recoup your money, you cant get ahold.of a... See more

What a disappointment. I wasted my time creating a survey for for customer research purposes, only to find that they it is not fit for purpose and it isn't free if you require anything meaningful. Yo... See more

Easy to set up surveys. What I find complicated is where do I find the results? How do I close a survey? I wish Survey Monkey used language for people like me - such as "Close your survey here" or... See more

Two weeks ago, I paid for the "Advanced" plan to upgrade my account. They stated that the payment processing could take up to 5 business days, but by the end of this period, my profile remained... See more

What a disappointment. I wasted my time creating a survey for academic research purposes, only to find that they only give you 5 results for free and you have to pay a ridiculously large annual subscr... See more

Amazing Service when I needed it most! I accidentally changed the URL for a client's survey in the field. This URL and the related QR code had been distributed to thousands of people. And it was Satur... See more

I love the ability to make surveys that can be customized to my liking with themes and personal logos. The many options for how to format the survey and even how to share it are extremely helpful in d... See more

I love SurveyMonkey and have been a customer pretty much since day one! However, I am not digging the recent changes. It took me 15 minutes to find the page break! Sometimes fixing something that is... See more

A lot of technical issues have been plaguing SurveyMonkey in the last few years. I've reached out to customer support for multiple issues, but customer support has really been lackluster. Most of the... See more

Survey Monkeys auto renewal and billing information is buried deep. There is no warning that they will be auto renewing your account and charge your card immediately. The platform pushes upgrades... See more

This is a basic survey tool. It gets the job done but it doesn't have great reporting visuals. I also do not like that it is IP based for logins. I frequently have to clear my cache/cookies for other... See more

Horrible, shady, sneaky, overpriced...all very good words to describe this garbage site. You spend a lot of time building a survey with no mention of fees until your done. Then all options to share re... See more

It continues to be easy to put together a survey and with all the analysis tools, it is really a great mechanism for my business. I do know that there are now more competitors to you out there and the... See more

i was surprised that my subcription had expired and faell back to a free plan, I was then surprised that the free plan only allowed 10 survey responses, I was pleased that updating to a new paid p... See more

It is a scam. The survey earn much less than other survet websites. The most important is surveymonkey will deduce your points regularly so you never earn enough points to claim rewards. It is totally... See more

Survey Monkey was my go -to survey tool for some time. But over time, I have noticed less functionality, greater money grabs and additional features that are of unknown or tenuous value. The ONLY reas... See more

SurveyMonkey has turned into a total scam. I have used it in the past so thought it would be ok. Now it is holding my survey results hostage for $1500. It won't let me sign up for just one month so I... See more

Their bundling packages don't always align with how the product is actually used. I tried to work with the account exec on options, but it was not a very successful conversation, whether she didn't ha... See more

WIth the Basic plan, you can only see 25 responses maximum (no matter how many actual responses you get). This policy is mentioned in the Terms and Agreements that you "accept" when creating an accoun... See more

The survey function works, however it constantly forgets my devices and threatens to lock me out of being able to login. It's not my fault I work remotely all over the world and your site doesn't know... See more

Using is very easy. Sometimes I would feel useful if same survey could be translated automatically in different languages. Or even user could choose language and we have answers in same survey combine... See more