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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products, highlighting their high quality and effectiveness. Consumers also appreciate the competitive prices offered and the ease of ordering. The fast and reliable delivery service is another aspect that many people have praised. People have consistently reported positive experiences with their orders, noting that items arrive on time and in excellent condition. The company's commitment to providing a seamless shopping experience, from easy online ordering to prompt and helpful customer service, resonates well with reviewers. Many customers express their intention to order from Sylvane again, reflecting their overall satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I'm A disabled Veteran. Anything I'm doing takes me longer to Complete. When I found Sylvane I knew I was in the right place. Real easy to find what I needed/ I was able to compare air condensers... See more

Rated 5 out of 5 stars

I don’t usually gush over appliances, but the Midea Cube 20 Pint Smart Dehumidifier deserves a round of applause. From the moment I opened the box, it was clear this unit was designed with real-... See more

Rated 5 out of 5 stars

Well I was looking for an American air conditioner and did not get my wish. The conditioner is still in the box so I can not give an honest review. I do like that it is not made in China. I bought... See more

Rated 5 out of 5 stars

As an authorized dealer the Sylvane price on the SEBO K3 was very competitive and the warranty was better than if I’d purchased it elsewhere. The vacuum was shipped quickly and packed well. And it’s a... See more

Rated 5 out of 5 stars

These filters always arrive quick and on time. Sylvane makes it easy to order on line, and especially easy to set-up auto ship so I never forget to order them. Very affordable filters that I've come t... See more

Rated 5 out of 5 stars

The technician was so helpful. He knew everything about the product. He stayed on the phone with me until the problem was resolved. He was polite and made recommendations to purchase a new product whe... See more

Rated 5 out of 5 stars

These guys have always had whatever I needed for my humidifier and 2 evaporative coolers, and 1 of those coolers was old. And really fast shipping. I’ll continue to use these guys as often as I can.

Rated 5 out of 5 stars

I love Sylvane! This is the fourth product that I have purchased – they have a wonderful selection with competitive prices and fast shipping. The latest purchase was a small evaporative cooler from my... See more

Rated 5 out of 5 stars

Received defective air purifier in late march 2025. I returned it a received a working unit on April 12, 2025. It was a fairly quick turnaround with no problems. Happy now.

Rated 4 out of 5 stars

Website is organized and straightforward. One pain point is Apple Pay doesn't work with Sylvane. The Apple Pay button is there, and a user can select it, but as it goes through the payment process, It... See more

Rated 5 out of 5 stars

Great CS! Had an issue with a unit. When the fix initially didn’t solve the problem, they immediately responded with a permanent solution

Rated 5 out of 5 stars

Great price for a quality humidifier. Quick shipping and wonderful customer service. We have a couple of other of these humidifiers and love them. This site had the best price and free shipping!!

Rated 5 out of 5 stars

We are sleeping a lot better since receiving and installing our Austin Air Purifier. I had a bout of bronchitis and it has really helped my breathing and sleeping.

Rated 5 out of 5 stars

I ordered a decorative light/vent fan for our bathroom. I checked other sites and Sylvane had the exact color and style I wanted, at a lesser price! I was a quite nervous to order, as I needed the fan... See more

Rated 5 out of 5 stars

I had just purchased a Guardian Air Cleaner and wanted to be sure that I had back up filters. Sylvane had the very best price and the entire purchase was seamless.

Rated 5 out of 5 stars

All products packed well and no damage. installed units and tech checked powered up with no issues. great cooling! Looking forward to lower electric bills!

Rated 1 out of 5 stars

Nothing but fraud! The unit I purchased does not exist according to Hessaire the manufacturer. I asked twice for a supervisor to contact me and explain why the Sylvane web site claims the unit has a... See more

Rated 5 out of 5 stars

Delivered on time! Product well packaged and received in perfect condition! This is my 3rd experience in ordering from this company! Great experience each time!

Rated 1 out of 5 stars

They sold me a defective product. They ignore all communication in order to refuse refund or exchange, They also are liars- they said they would give an exchange if I canceled my chargeback through m... See more

Rated 2 out of 5 stars

The product we ordered never showed up. After researching, apparently it was out of stock. When we ordered the product there was no indication it was out of stock. We never got an email informing u... See more

Rated 5 out of 5 stars

I actually got a human on the phone to discuss what was in stock that would meet my requirements. I had the unit the NEXT DAY. Exemplary!

Rated 5 out of 5 stars

The Friedrich air conditioner arrived quickly and was undamaged. Shopping on the website was easy . No complaints!

Rated 5 out of 5 stars

Good help and knowledge of a product I have trouble finding any real information about online.

Rated 5 out of 5 stars

It was easy to use Sylvane's website and find the exact fan that I needed. Delivery was on-time and I have had no problems with the product.

Rated 1 out of 5 stars

I had a terrible experience with this online shop. I placed my order on November 10, and the estimated delivery date was November 14. But on November 14, I didn't receive any notifications about the d... See more

Rated 5 out of 5 stars

Items arrived on time and more importantly they were handled carefully. No damage to the product or the box.

Rated 5 out of 5 stars

Quick, informative discussion with a representative when I was thinking of buying. Shipped same day of order and received the next day.

Rated 5 out of 5 stars

Quick delivery, fair price, good service while I was assured that I was ordering the correct replacement filters for my Vornado room air filter.

Rated 5 out of 5 stars

Site was easy to navigate and order from, the shipping was fast and arrived in great condition.

Rated 5 out of 5 stars

Have ordered from them twice now. Items have been exactly as described and they have super fast shipping. Thanks.

Rated 5 out of 5 stars

After installation, it works better than i could ever imagine

Rated 5 out of 5 stars

Easy to assemble works great no issues so far. Even picks up pet hair very easily.

Rated 5 out of 5 stars

Their representative gave me good advice and recommended the humidifier that would get the job done, and it has done that!

Rated 4 out of 5 stars

Seems to be working like it should. Happy that it was in stock and got delivered quickly so can use now

Rated 5 out of 5 stars

The unit arrived promptly and in excellent condition. I truly appreciate your service.


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

Shop the highest-quality appliances for your home & air treatment needs. Get Free Shipping on Air Purifiers, Dehumidifiers, Air Conditioners and more.


Contact info

  • Hembree Park Drive 245, 30076, Roswell, United States

  • sylvane.com

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Apple Pay Doesn't Work On Their Site

Website is organized and straightforward. One pain point is Apple Pay doesn't work with Sylvane. The Apple Pay button is there, and a user can select it, but as it goes through the payment process, It spits out an error and the user has to go through a traditional CC input process. Not a huge deal, but annoying when used to the fast convenience with built-in fraud safety Apple Pay provides. When using Apple Pay, the website never gets to see a user's CC info, so even if their site gets compromised, a user's CC info can't be stolen.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Misleading delivery information and indifferent customer service

I had a terrible experience with this online shop. I placed my order on November 10, and the estimated delivery date was November 14. But on November 14, I didn't receive any notifications about the delivery of my order. When I contacted customer support, I was told that my order would only be shipped on December 8, which means that, taking into account delivery time, the difference between the estimated and actual delivery dates is a whole month. The second problem I encountered was the inability to change the delivery address. Due to the postponement of the delivery to December, I needed to change the delivery address because I could not receive the order at the old address. Customer support informed me that this could only be done by canceling the current order and placing a new one. Canceling the order means that they will cancel the order within 24 hours of my request, and I will receive a refund within 3-5 days after. This means that due to inaccurate delivery date information, I will have to wait more than a week for a refund. To be fair, their website states that it is not possible to change the address after placing an order, but in my case, the necessity to change the address arose due to the store's fault. And the store had no intention of correcting their mistake.

10 November 2025
Unprompted review
Rated 2 out of 5 stars

The product we ordered never showed up

The product we ordered never showed up. After researching, apparently it was out of stock. When we ordered the product there was no indication it was out of stock. We never got an email informing us that that it was out of stock or if the product was back ordered. Very poor communication

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Great CS

Great CS! Had an issue with a unit. When the fix initially didn’t solve the problem, they immediately responded with a permanent solution

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I love Sylvane

I love Sylvane! This is the fourth product that I have purchased – they have a wonderful selection with competitive prices and fast shipping. The latest purchase was a small evaporative cooler from my bedroom – it works fantastic!

30 July 2025
Unprompted review

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