TheFork Reviews 17,218

represent restaurants that do not allow service dogs unless its a guide dog. advertise as accessible but make wheelchair users get in a contraption like a skyjack/cherry picker. send you spam emails and say they are tranactional. keeps resetting your marketing preferences. refuse or delay handing over your personal data.

It’s gone from highly recommending the fork to people to highly recommending not to use it..

The biggest problem has been customer service giving me completely wrong information about earning points, or “Yums”. I contacted them because I was not receiving their emails and wanted clear guidance. I was told directly that all I needed to do was follow 15 people and then use the code I will receive when booking a restaurant to receive 3000 Yums.

I followed their instructions exactly and didn’t receive the full 3000 points,

When I went back to them, they changed their story and said I needed to book certain restaurants or book multiple times. They blamed it on an email I supposedly received, even though I had already explained I was not getting their emails which is why I went on the chat initially to ask about what to do. It felt like they backtracked and made excuses rather than admitting they had misinformed me. They also came across as dismissive and uninterested in actually helping.

Unfortunately, the app itself has also become unreliable. Bookings at certain restaurants keep getting cancelled without me noticing. On more than one occasion I have turned up at the restaurant only to be told there was no reservation for me, which is embarrassing and awkward. I have reported this several times and been told it would be fixed, yet months later it is still happening.

It is really disappointing because I used to trust and recommend The Fork to many, but between misleading customer service, unreliable bookings, and ongoing issues that never get resolved, it has become more hassle than it is worth. I would not recommend it anymore.

Relentless marketing and phone calls/emails from the local rep who can't remember me saying no thank you literally the day before when he phoned.

Emails multiple times a week.

Why would I want to join a platform who will dominate my own booking systems and charge me for the privilege?

We have limited tables and fill them fine, thank you.

Booked with Thefork , web page would not allow party for 7 so we added it on additional information.Confirmed by phone day before and email confirmed for 8.Arrived at restaurant manager had no booking for my mums 90th!!!
Restaurant hastily cobbled together tables but took 90mins to serve us Luke warm food. We were offered a reduction oil the bill.

Fantastic! Big fan of the fork!

Misleading offers and poor quality of service. Being transparent and honest would pay off better than miseading marketing campaigns.

I booked a restaurant in Rome, which was confirmed and I also received a reminder. When we turned up at the restaurant it was closed. We did get to eat at the restaurant a few days later, and were informed by the staff that they do not take bookings, walk in only. Not good enough !

Have enjoyed excellent dining experiences that I wouldn’t have had without The Fork.

I’m writing this as a restaurant owner in Spain, mainly to share our experience with other owners who may be considering this platform. It can be appealing at first, especially if you’re looking to fill seats, and it may work well for diners looking for discounts. However, from an operator’s perspective, we found the partnership very difficult to sustain financially.

During onboarding, there is strong pressure to offer large discounts across your menu—often 30% or more. At the same time, restaurants are required to accept last-minute reservations, including walk-ups made through the app, with no notice. This removes flexibility for the kitchen and front of house to decide whether service is actually manageable at that moment.

In addition to the required discounts, there is a monthly listing fee and a per-guest commission (around €2). Once everything is accounted for, the numbers simply didn’t work for us. In practice, we were losing roughly 15% on every guest that came through the platform. While tables were being filled, it wasn’t sustainable for the business.

One thing we wish we had fully understood beforehand is that the platform took over the reservation link on our Google listing without us realizing it. This meant that even guests who already knew our restaurant or found us organically via Google were routed through their system, and commissions were applied to those bookings as well. This was particularly disappointing, as those were not customers generated by the platform.

No-shows are another area to be aware of. Owners are given only two days to mark a no-show in the system; otherwise, charges are applied automatically. In our first couple of months, this happened several times, and resolving it required repeated follow-ups and phone calls to receive credits.

Support for restaurant owners was also challenging. Even simple account changes often took days, and communication was limited almost entirely to chat. Despite being charged as a business partner, we never had a reliable way to contact our account representative directly.

Over a six-month period, we were assigned five different account representatives, which made continuity and accountability very difficult. This became especially problematic during the summer. When our assigned representative went on vacation, we were told another person would temporarily cover the account. Just a few days later, that replacement also went on vacation, leaving us without any dedicated support at the end of August—one of the busiest and most critical periods for restaurants. During that time, there was effectively no one available to help with urgent issues.

If you are a restaurant owner in Spain, I strongly encourage you to carefully review the contract, discount requirements, and commission structure before signing. While the platform can help increase visibility and fill seats, it’s important to understand the true cost to your margins. For us, the model simply wasn’t viable long-term, which is why we’ve decided to cancel the service. Think twice before signing up.

Great way to book restaurants, obtain discounts and collect points for money off vouchers!

Great app, especially for finding new places!

Easy to use with venues listed on App.

The Fork is a truly excellent app for booking restaurants. You just need to add location, time of proposed booking and number of people and all options appear on the screen. You also get to see the reviews before you book and the rating of the restaurant. Once the booking is made you get a written confirmation so no turning up and the restaurant have not taken your booking correctly, The excellent thing about the fork is some of the offers: 20- 50% off, and very generous loyalty points. Saving up loyalty points enables you to use them at participating restaurants. I have been using The Fork for a long time now and can fully recommend it.

You always get great deals with the Fork. Can't beat it.

Through Fork we have discovered many new restaurants which we never would have tried before. Plus the fidelity program is very interesting and has given us several discounts on meals.

I am 100% satisfied with THE FORKS App as they keep on informing newly added restaurant in my Locality & with great discount too...

I am extremely disappointed with TheFork’s "Quality & Compliance" department. My account was suspended for allegedly breaching Article 3.2 regarding "multiple accounts," which is 100% false.
Support agent Lina claimed my friend and I made "separate bookings" for the same time to gain extra Yums. This is a complete fabrication. A simple check of our booking IDs would show there is NOT A SINGLE overlapping reservation. We have always shared ONE booking and used the official "Split the Bill" feature via TheFork PAY.
The system likely flagged us because my friend’s phone battery died once during our trip, and he briefly logged into his account on my phone to check reservation details. Punishing loyal users for a one-time hardware emergency is absurd.
I have timestamped photos of both of us dining at the same table for these bookings and can provide government IDs to prove we are two separate individuals. Despite this, TheFork refuses to look at the evidence or perform a manual audit, hiding behind canned "nothing I can do" responses.
Fix your algorithm and reinstate my account. This is a clear case of automated system failure combined with lazy customer support.

This app aids you to choose a suitable restaurant for your needs.
It makes it simple to book a meal and if necessary to change or cancel.Indeed review afterwards.

Overall a really good experience, However I did have a question about changing a reservation (no cancel) and no answers were to be found. I tried to access via chat during hours (on several different days)that there were no agents available.

A brilliant initiative that allows you to discover new restaurants and collect points for discounts and money off.