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The Paint Shed Reviews 25,305

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to providing top-notch service and products. Consumers consistently highlight the excellent delivery service, noting the promptness and care taken in packaging. People are also pleased with the quality of the products, finding them to be well-packaged and accurately described. The Paint Shed is praised for its competitive pricing, with many reviewers noting that it offers better deals compared to other retailers. The ordering process is generally seen as straightforward and user-friendly, with a website that is easy to navigate. Overall, reviewers express confidence in the company and its ability to meet their painting needs.

Based on these reviews

Rated 5 out of 5 stars

What terrific service. Prices good. Immediate despatch. A small query with delivery (2 items ordered sent separately via DPD)so 1 item delayed by 24 hours. But absolutely no problem. Customer Services... See more

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Rated 5 out of 5 stars

Although the packing was damaged in one can in my last order, it caused leakage but luckily it didn't spill out of the carton box. I've reported and sent photos to the CS team. I highly appreciated th... See more

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Rated 5 out of 5 stars

I found their website, very confusing to order samples, but I telephoned and the call was answered immediately by the most patient lady who literally stayed on the phone with me for ages and talked me... See more

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Rated 5 out of 5 stars

We have always ordered paint from a local(ish) shop in Nottingham, then pick up a few days later. Farrow & Ball, Little Green etc are so expensive nowadays you have to shop around. First time I’ve tr... See more

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Rated 5 out of 5 stars

I wanted to purchase some Dulux Heritage paint for my kitchen. After I had experienced a small glitch when ordering, I was pleased to get telephone assistance from a helpful lady at the company. A... See more

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Rated 5 out of 5 stars

I was planning on freshening up my dining room with a lick of paint, and ordered some tester pots direct from Dulux - via their App. Six days later I had decided on my colours and ordered 2 large... See more

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Rated 5 out of 5 stars

Recently bought paint on line from the paint shed. There was a mix up but that was remedied with the best customer service possible. If I can single out Suzannah for special praise. I spent 34 years... See more

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Rated 5 out of 5 stars

I needed a F&B paint urgently as work on the kitchen went terribly wrong so some remedial painting was required. I couldn’t find any supplies locally so tried Paint Shed for the first time. They had t... See more

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Rated 5 out of 5 stars

Excellent service! I’ve used The Paint Shed five times now and have never had any issues. The products are always extremely well packaged, delivery is fast, and the prices are cheaper than the trade w... See more

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Rated 5 out of 5 stars

ordered several tins of paint at about 4 pm on a Friday, some required colour mixing, all paint deliverd by 5-30pm on Monday, and Paint Shed prices almost half that from Jewson and about 2/3 price... See more

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Rated 1 out of 5 stars

Sent damaged tin of paint. The packaging was completely intact and undamaged, so it had obviously been damaged before being packed for dispatch. Paintshed staff must have known it was damaged before... See more

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Rated 5 out of 5 stars

Brilliant service yet again. I’ve been able to ask advice through WhatsApp, always getting a speedy response and very sound advice. When my most recent order couldn’t be fulfilled quite as I’d asked,... See more

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Rated 5 out of 5 stars

Fantastic service! First time using them and highly recommend. Ordered yesterday, all paint arrived today, packaged very well so no chance of spillage and so much cheaper than anywhere else. 100% wi... See more

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Rated 5 out of 5 stars

I wouldn't go anywhere else now for my paint and related supplies. I particularly like The Paintshed's; - website which is easy to navigate and gives useful prompts for items which I may have forg... See more

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Rated 5 out of 5 stars

In the current financial climate cost is very important. I found the prices very competitive. They have a great range of top quality paints available. The website was easy to navigate as was ordering... See more

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Rated 5 out of 5 stars

Perfectly packaged and carefully delivered. Website very easy to use and very informative of each product and their uses. I was interested in anti mould primer and paint so I bought: Zinsser Primer B... See more

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Rated 5 out of 5 stars

BRAW Business - BRAW Customer Service - Ordered paint 4pm one day and it arrived next day by 2pm. Scots know how to handle their business no like us English! Joking aside - Superb Business - will us... See more

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Rated 5 out of 5 stars

Paint was delayed due to bad weather.Phoned customer services who contacted courier and advised me delayed due to snow.Also advised me of new delivery date. Paint well boxed and kid sealed.price good... See more

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Rated 5 out of 5 stars

Great service, easy to search for the colour required using the search function ( used the RAL code) delivery was really quick even quicker than expected considering it was free .. the delivery was... See more

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Rated 2 out of 5 stars

Ordered brushes and packaging was totally inadequate. Bag ripped open and every brush looked like they had been driven over. 1 brush was unusable. They replaced that one but I was only offered 10% off... See more

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Rated 2 out of 5 stars

Painting over mahogany colour definitely needs two coats. The problem I'm having is that if you pour out more than you can use in an hour it drys on the brush forms strands on the bristles which then... See more

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Rated 3 out of 5 stars

This is a difficult one because the problem was not caused by Paint Shed but by their courier. Ordered paint on Saturday and paid for next day delivery (expecting it to be dispatched on Monday deliver... See more

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Rated 2 out of 5 stars

Ordered from here a few times when colour matching, has always been fine (farrow and ball) then had a Coat Paints colour matched - not good at all. The original packaging (a cardboard box!) had gone o... See more

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Rated 3 out of 5 stars

Good prices and customer service left down by DPD who took 8 days to deliver stating no reason 'just failed delivery; when the driver had not been! - time to switch out the courier we have used... See more

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Rated 3 out of 5 stars

Ordered a 2.5 litre tin of wood preservative and several other items. Received the items but with a 750 ml tin. Contacted Paint Shed who agreed to resend the correct size. Unfortunately I'm still... See more

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Rated 1 out of 5 stars

Do not use this company. The paint is poorly packaged (no tape or clip on tins) and the plastic bags round the tins are not sealed or knotted. They skimp on the cardboard formers which secure the tins... See more

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Rated 1 out of 5 stars

Ordered on tuesday afternoon. Was express delivery on next day. Ok understand need one day for dispatch and one for delivery. End of thursday and have nothing. So tomorrow morning need to go to local... See more

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Rated 4 out of 5 stars

Paint arrived late as I ordered for next day delivery on a Wednesday afternoon turned up the following Tuesday It arrived well packed, coverage took 4 coats which surprised me but looks great I do... See more

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Rated 1 out of 5 stars

Entirely wrong colour from what was chosen. Excuse was that we shouldn’t go by website colours as their foot note stated. Wonder why they put colours on the web when they’re not reliable. Subsequently... See more

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Rated 5 out of 5 stars

Johnstone's Acrylic Durable Eggshell 5Lt Bought many 5Lt tins of this paint as I’ve used this product before and its brilliant for all surfaces ( ceiling, walls & wood ) Making it a easier... See more

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Rated 3 out of 5 stars

Quick service and delivery. No refunds on any mixed colours, which includes a huge range of their colours so read the fine print. They sell some expensive paints for a slight fraction cheaper but I'm... See more

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Rated 5 out of 5 stars

Web-site is super-easy to navigate and allows checkout without the need to create an account. Excellent range of paints at good prices. Just 1 large tin of paint was enough to qualify for free po... See more

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Rated 5 out of 5 stars

I decided to place an online order on Sunday morning and had a query about the paint I wanted. I sent a message via WhatsApp expecting to wait till Monday to get a response but got the assistance I ne... See more

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Rated 5 out of 5 stars

I specifically wanted paint for a busy hallway and stairs. I researched the paint I was looking for and felt the reviews for Trade Diamond Matt would be the best option. The Paint Shed offered the be... See more

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Rated 1 out of 5 stars

The paint sent out only contained the protective coat and not the colour. Our painter had already painted a coat on the cabin, which gave it a grey tint over the stain already painted. We spoke with t... See more

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Rated 1 out of 5 stars

Terrible customer service. Paint arrived and both tins were leaking. They had not been packaged properly and the lids were not taped as expected so paint had leaked everywhere. Customer services ve... See more

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Rated 1 out of 5 stars

Phoned up Paint Shed Customer Services to check product was available before ordering. They said it was!! Ordered Jotun Cleantechpaint at midday for next day delivery. Should have been desp... See more

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Rated 5 out of 5 stars

Zinsser Allcoat. Excellent paint with good coverage. Didn't quite match the colour chart (even with a calibrated monitor and printer), but close enough for a garage door. For more critical matc... See more

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Rated 5 out of 5 stars

Recently had to purchase some Johnstones paints. Even though it is produced just over a mile away and their Decorating Centre attached to it, the prices were silly. Buying from The Paint Shed it was... See more

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Rated 5 out of 5 stars

From selecting, ordering and delivery it was a hassle free procedure. Site was helpful and user friendly. Paint arrived on time and safely packaged. Neighbour was selected to take receipt of the... See more

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Rated 5 out of 5 stars

Excellent Service for this purchase. However I made an identical Order #Web-000818686, and the paint arrived un-mixed. The added dark pigments to the light base colour were sat ontop. The contain... See more

Company replied


Company details

  1. Paint Store
  2. Decoration and Interior Design Store

About The Paint Shed

Written by the company

We’re the UK’s most recommended independent paint retailer, offering a better way to get your hands on better quality paint, in-store or delivered to your door.

We’ll do the legwork to help you get the right paint, in the right colour, at the right price - just speak to our friendly team.

We go all out to give you low prices on all our paints, all the time. And we always compare costs with our competitors, to make extra sure we’re offering you the best deals. We stock brands such as Dulux Trade, Crown Trade, Johnstone’s Trade, Zinsser Allcoat, Farrow & Ball and Little Greene.

We’re unmatched for colour choice, too. We’ve got smart, colour-matching technology and high-spec tinting machines. So we can provide all your favourite brands of paint, mixed to any colour that you want.

The smarter choice for paint.

This is what we do:

Written by the company

Top brands at unbeatable prices
Free delivery available on orders over £50*
Priority shipping options also available
Expert team, ready to advise

Speedy Delivery

Free delivery on UK mainland orders over £50*

Priority shipping options are also available

Contact info

Deals

Check out our latest offers here!

4.8

Excellent

TrustScore 5 out of 5

25K reviews

5-star
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Rated 5 out of 5 stars

Excellent Service

Every paint you could wish for…..
Too much choice really 😂
Good Prices.
Marvellous next day delivery.
Used them before, and will continue to.
Very good Service

6 February 2026
Rated 5 out of 5 stars

Full Marks - As Usual

We have purchased paint from The Paint Shed on a reasonably regular basis - for a non-professional decorator.
We are always impressed by the speed of service, quality of packaging and competitive prices.

5 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Paul,

We appreciate you taking the time to share your positive experience. We're happy to hear that you are impressed with our service speed, packaging quality, and prices. Thank you for your continued custom!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service. Will definitely buy from here again

5 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We appreciate your positive feedback and are so glad you received excellent, speedy service. We look forward to serving you again!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great products

Great products, good prices and quick delivery.

5 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Sharon,

We appreciate your positive feedback! We're so glad you were happy with the great products, good prices, and quick delivery.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

You did everything you said you would

You did everything you said you would. Great service.

5 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Ronald,

We're happy to hear that we met your expectations, and we appreciate you taking the time to leave us this great review!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great

Great, use often.

1 December 2025
The Paint Shed logo

Reply from The Paint Shed

Hello Alasdair,

Thank you for your positive feedback, we appreciate your continued patronage! Thank you for taking the time out of your day to review us.

Kind Regards,
The Paint Shed

Rated 3 out of 5 stars

Not great after sales service

£650 order. A portion was missing. The told me that there a misprint of DPD labels and they would send it out when it is returned by DPD. When I asked if they could try and send it as soon as possible as I have decorators waiting, they started spouting terms and condition and legalese. All I wanted was them to reassure me they would do their best. Not great customer service.

5 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Shamim,

I am so sorry to hear that you were left feeling that our customer services team did not do their best for you. When looking at the interaction between you and our team member this does not appear to reflect the entirety of the situation accurately.

It does appear that this was sent back to us via a DPD error, when looking at the interaction the agent has offered to have these resent to you at the earliest opportunity when sent back to our warehouse as these are mixed to order products these are non returnable which is outlined in our terms and conditions.

The agent has offered to have these resent to you, offered a timeline of this and opted to upgrade your delivery to priority so that you could get these as quickly as possible as well as offering a good will gesture to yourself as a way of apology which you have not replied to, to confirm.

We understand that delays can be frustrating, and we always aim to do everything reasonable to help resolve any issues that arise. With that in mind, is there anything you feel the agent could have offered or done differently that would have reasonably enhanced your customer experience?

Kind Regards,
The Paint Shed

Rated 3 out of 5 stars

old stock

i'm sure the paint I had was old stock as it god extremely thick I have to stir the paint so much before use so much it hurt your wrist I wouldn't buy again

4 July 2025
The Paint Shed logo

Reply from The Paint Shed

Hello,

Thank you for your feedback, it does not look like you have reached out to any members of our team with regards to your order from the 4th of July 2025 - if this is your first use of this paint, as this was purchased several months ago this may have settled as paints can do sometimes.

Which you are right would need a vigorous stir if being used so far apart from the purchase date as this is a tinted product, whilst you are able to do this manually due to the date of product use and tinting we would recommend something heartier as this will have settled as mentioned.

Someone from our customer service team will reach out to you to help with any further concerns.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars
The Paint Shed logo

Reply from The Paint Shed

Hello Mandy,

We're happy to hear that the product met your expectations! Thank you for your positive feedback; we appreciate it.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great service

Ordered at 3.30 p.m. with standard delivery, despatch notice within 20 mins and received next day!
Colour mixed to match F&B was just right.

4 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Richard,

We're happy to hear that you received your order so quickly! We're glad the colour match met your expectations. Thank you for your positive feedback.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website
Product came very quickly and well packaged.

4 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We appreciate your positive feedback! We're so glad our website was easy to use and your product arrived quickly and well-packaged. Thank you!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great service team

Eventhough there was a delay in delivery, which was no fault of their own, the paint shed were veey helpfull in resolving the issue, reimbursing the express delivery charge and reasuring me without any hassle. Great survice and unbeaten in price.

3 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Claudio,

We appreciate your positive feedback and are glad we could help resolve the delivery delay. We're happy to hear you received great service and found our prices unbeatable.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Easy site to use

Easy site to use. Quick delivery. Excellent company to deal with.

30 December 2025
The Paint Shed logo

Reply from The Paint Shed

Hello Jackie,

We appreciate your positive feedback! We're so glad our site was easy to use, the delivery was quick, and you had an excellent experience.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great paint went a long way

Great paint went a long way

3 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're happy to hear that our paint provided great coverage for your project. Thank you for your positive feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Unablecto purchase locallyp

I was unable to purchase locally, found it easily on paint shed was delivered next day hassle free will use paint shed again.

4 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're happy to hear that you found what you needed with us and that you received your order quickly! We appreciate your feedback and look forward to assisting you again.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Always get my paint from here excellent…

Always get my paint from here excellent service quick delivery very good price Customer service all excellent very to sort any problems out thank the paint shed

3 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Scott,

We're happy to hear you consistently receive excellent service, quick delivery, and good prices from us. We appreciate your acknowledgment of our customer service and look forward to serving you again.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great customer service

Recently bought paint on line from the paint shed. There was a mix up but that was remedied with the best customer service possible. If I can single out Suzannah for special praise. I spent 34 years of my life in retail so hopefully can spot first class employees and the paint shed hopefully know to keep the likes of Suzannah happy.
Many thanks
Brian

3 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Brian,

We're happy to hear that the issue was resolved with excellent support. We appreciate your kind words and recognition of our team's dedication to providing first-class customer service. Thank you for your feedback.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Very good prices and speedy delivery

Very good prices and speedy delivery. Great service

3 February 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We appreciate your positive feedback! We're so glad you were happy with the very good prices, speedy delivery and great service.

Kind Regards,
The Paint Shed

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