Following instructions on portal a bit confusing , but got there eventually. Appointment made. Repesentitlve arrived on time. Very courteous, knowlegable, explained all aspects of claim. what happens... See more

Fairly straight forward process. Not much fuss to get claim approved and work started. Sometimes the communication via the portal was better and more up to date with the suppliers rather than Trinity... See more

Great service from Ethan, Albert and John after we had a big leak in our house - always kept in good communication about arrival times etc and were really helpful with updating on progress and next s... See more

Trinity First Response team came out to see us today. They couldn’t have been more helpful. This follows a really positive experience when Phil came out to assess the flood damage to our floors last... See more

Reuben, Ali and Sam from Trinity First Response were absolutely excellent. They were kind, calm and extremely professional from the moment they arrived. Their reassuring manner immediately m... See more

Trinity run an efficient and easy system when making a claim . Yes it took us time to download and upload all the relevant documents and photos but there was a lot stolen from us . They kept us info... See more

NOT LIKE OTHER COMPANIES! I genuinely feel that Trinity claims pride themselves and given excellent customer service they are great at texting emailing communicating in general. They make every... See more

Absolutely horrible. Insurance claim began in Jan 2024. Still ongoing complaints that I've had to raise formally, wait 2 months, then escalate to the Financial Ombudsman which takes half a year or... See more

This is just a review of the first response teams who came to our house. I am not commenting yet on the settlement process as that is still ongoing. The teams were polite and professional. Commu... See more

I don’t normally leave reviews but the recent experience I have had with Adam via Trinity was outstanding. From start to finish Adam managed the final stages of my claim. He was clearly experienced in... See more

Reliable & Trustworthy. Cherry Tree Interiors are a very professional company. They gave me a timeline, & explained exactly what work they were undertaking & what it would involve & how long it woul... See more

Our visit this morning by the first response team was reassuring and efficient after a large water leak under the floor of our house. All information was passed across in an understanding manor of... See more

Had a leak that ruined the hallway floor. Made a claim on Monday morning at 8:30 at 10:45 had a call asking if they could look at the damage by 2pm the same day had a settlement figure. Absolutely pai... See more

Loss adjuster arrived as arranged despite storm Chandra and severe local flooding.Extremely helpfull in what was to us a stressfull time and explained claim process fully. Cannot praise the represen... See more

I recently renewed my policy with Policy Expert (I have been with them for a few years now) and Trinity Claims handled my claim. I raised the claim on 09 Jan 26 and settled 14 Jan 26. We used their... See more

Rueben and Ali attended our property this afternoon and were super efficient and friendly. They clearly outlined the next steps and offered additional assistance (removing waste outside the house). Ou... See more

The second claim in two years, this for storm damage to a roof, I was concerned. Told to arrange a tarpaulin to protect until an assessor called the following week, I went ahead and had a perman... See more

I'm incredibly grateful for your swift assistance with my claim, it truly means a great deal. Misplacing my wedding ring was such a distressing experience, but your help alleviated much of that stress... See more

Got tya new bed had to put money to it Had back roof done we had to pay full amount Took asbestos ceiling down put new ceiling up trinity Sci did painting and new coving and skirting... See more

Appalling service. Nearly 3 months to resolve claim for a bathroom leak. From an incompetent survey through to never ending loops of communication asking for same details given multiple times through... See more

Absolutely ridiculous to get any answers or a person to talk to, my claime is since September 2025. I have a walk subsidence with Now a larger gap then when I reported, they are trying to blame the... See more

Refused a claim due to thermal expansion on the glass ??? Any excuse to not pay out and you wonder why people give insurers a bad name Conservatory window crashed in and even though having the acci... See more

Spent 27 minutes on home to speak to the legal team - was put through to trinity. There was an immediate issue witht their phone line. I gave my telephone number tediously and then the women went sile... See more

My 73 year old Mother put a claim in at the end of February/beginning of March after a water leak left her kitchen submerged. She has been left with no kitchen floor, mouldy walls, no plinths and warp... See more

The staff on the telephone were polite and pretty good when taking the details of the accident.Kash, the inspector / Damage assessor was great, he explained the process and gave clear and helpful info... See more

First Responce operative attended site Mitchell Humphries Rang me before attending very polite and friendly He attended site today to carry out light clean of our main bath so that we can ea... See more

Your team headed by James called us by phone to advise ETA. They arrived as stated, James introduced himself and his crew then explained what the procedure was in good detail. They commenced work to... See more

We recently had repair works completed through Trinity Claims, and I can’t recommend GB Associates Ltd enough. Lewis, Darek, Trevor, and Zoe were fantastic throughout the whole process. They laid a... See more

Could not fault the process, communication excellent. Accident/wall knocked down Saturday afternoon, assessors here first thing on the Monday morning. Christmas on Thursday , offer received 2nd Jan... See more

Dealt with in a professional calm and sensitive way, understanding the emotional toll our house fire has had on us. Ethan went the extra mile to retrieve sentimental family things, medication, coats... See more

From the time we had to call to put in our claim everyone we’ve dealt with has been, helpful, & courteous. The clean-up team have been very respectful whilst having to work hard at clearing the damage... See more

Happy with the work that was done to get mums kitchen back to normal. First response through to construction company were on it straight away. Portal a bit tempermental at times but I suggest checking... See more

Ethan and his team came in explained everything that was gonna happen and got to work processionally , He made me feel very calm as it’s a stressful thing to happen when having a flood in your h... See more

Extremely slow service (exacerbated by long Christmas break), during which many obstacles were put in our way. Every time we thought we were done another document was asked for. Some of these needed c... See more

The length of time had to wait on job being completed, to me was too long. Storm was January, evaluations etc finalised by February and job completed July. Trinity advised claims take a while to com... See more

Following house fire, first responders from Trinity attended, Micheal McShane and Elliot Spooner. They stayed for a week and completed a complete clear and clean job working in dirty conditions.... See more

Generally a good experience. Slightly reduced (****) by the length of time we had to wait for the offer of the settlement amount- 13days. Having had constant chasing via the portal for us to suppl... See more

We recently went through a very stressful time with severe damage to our walls — everything was so damp and wet, and we were feeling overwhelmed. Then the team from Trinity arrived and completely... See more

The three young men, Adam Soars,will Walker and Lemar Ahgran who came today were a pleasure to deal with. We didn’t know what to expect as we have not had water damage to our house before. They immedi... See more

More care for customers required. During repairs following damage we were left without heating and limited ability to create hot water for around a month. No effort made to support us with this. Later... See more

The two gentlemen that attended my property today, were nothing but ultimate professionals. They explained everything to us clearly on what they were going to do, the next steps in the process and mos... See more

Communication was good with the agents via chat, and also on the phone. Once surveyor was assigned he contacted us within an hour. Downside was creating the initial claim as each item of jewellery... See more

So far it has taken just under a year to fit a kitchen floor and decorate. All they ever do is blame the contractor and then come back with only another couple of small points. We have suggested using... See more

Had a small kitchen fire which unfortunately caused a lot of smoke damage and ruined a few bits, put a claim in and had a lad come to clean the property within a week. Will Walker turned up, friendly... See more