SPARTAN™ Reviews 4,366

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for being helpful, responsive, and professional. Consumers highlight the excellent customer service, noting that representatives like Diana, Patrick, Joan, Marinella, Cecille, and Julia went above and beyond to ensure a seamless and hassle-free experience. People appreciate the quick response times and the personalized attention they receive, with many expressing gratitude for the support and solutions provided. The opinions are more mixed regarding the product itself. While some reviewers are enthusiastic about the shampoo and conditioner, noting improvements in hair health and growth, others express skepticism and report not seeing significant results. Some consumers have also reported issues with orders, such as missing items or unexpected subscriptions, but they also highlight that the customer service team was quick to address and resolve these issues.

Based on these reviews

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely love this shampoo and conditioner — you can genuinely feel and see the difference after using them. Hair feels healthier, smoother, and just overall top tier quality. On... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great experience overall. Customer support was friendly, responsive, and genuinely helpful from start to finish. A big thank you to Joan, Marinella, Cecille, and Julia for their excelle... See more

Rated 5 out of 5 stars

1/28/26 Rep. Joan has professionally and expeditiously processed my request Uber prompt, smoothly & without breaking a sweat! She has gone above and beyond to assist her client and deserve... See more

Rated 5 out of 5 stars

Jeanne from Spartan Shipment was amazing to work with. She was extremely helpful, responsive, and professional every step of the way. Even when I was slow to respond, she stayed patient and supportive... See more

Rated 4 out of 5 stars

Love this product! Notice some growth with gaps on sides of hairline reduced. Had some trouble with shipping my order beginning of December as it had the wrong zip code picking up my billing zip inst... See more

Rated 5 out of 5 stars

Ordered a few products and after checkout, noticed a glitch in my product selections.. and sent an email regarding this. It indicated that it may take 24-48 hours to receive a response. To my absolut... See more

Rated 5 out of 5 stars

It was a little tough to get to the right site to find my order, but once I did, I contacted your group. Julia was very responsive - unbelievably fast. I expected to have a difficult time, but she t... See more

Rated 5 out of 5 stars

I had no luck dealing with Spartan direct however Diana and Cecille from the retail arm were amazing and sorted my issue out very quickly and to my approval. I won’t go into detail but the speedy... See more

Rated 5 out of 5 stars

I had a package that was damaged during transit by my local post office. They repackaged my order and delivered it to my home but only two of the six bottles were in it. I contacted customer service w... See more

Rated 5 out of 5 stars

Spartan has fantastic customer service always personally attentive to anything that you ask for. Marinella has been very helpful to my customer service requests. Her emails never sound like a bot or A... See more

Rated 5 out of 5 stars

The Spartan Team, Including Marinella, Mhyca, Donnie and Cecille was very responsive and professional. they were detailed in their questions so that they could craft the best solution for me as their... See more

Rated 3 out of 5 stars

Product itself isn't bad. Decent product, didnt get any regrowth but did slow down loss. However, trying to cancel the service is like pulling teeth. Support email given goes to an unattended mailbox,... See more

Company replied

Rated 5 out of 5 stars

I had ordered a six month supply of Spartan, but received an email three months in confirming another order. As I had plenty on hand I cancelled the order. I had very little expectation for the ord... See more

Rated 5 out of 5 stars

It would have been easier to try and resolve this issue if you had a customer support phone # to call, but my issue seems to have been handled by one of your customer service personnel named Je Anne q... See more

Rated 5 out of 5 stars

I reached out to Spartan looking to get a refund on my Red Light Cap purchase, and Glisson was really helpful during the entire process. He walked me through explaining all my options, as well as bein... See more

Rated 5 out of 5 stars

I've been using Spartan products for 3years now and I am very happy with the results helping me keep an abundant healthy hair even being 68 years old! Recently, I had an issue with an order mistake... See more

Rated 1 out of 5 stars

Not sure what all of the 5-star reviews are about. I have been using the product/shampoo for over 6 months, no hair growth what-so-ever. I am on my most recent order they signed me up for a subscrip... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the support team with my red light cap and also to the entire ordering process for my shampoo and conditioner! Particularly, Joan and Ramon, both were very quick to re... See more

Rated 5 out of 5 stars

I purchased and then was inj6, so have not tried it yet. I notified customer support to hold my shipment until notified. I got immediate replies about cancelation or pausing, so asked for a 6 month p... See more

Rated 5 out of 5 stars

I ordered your product but didn’t realise I was on a repeat order system . I contacted your sales team and Glison was able to cancel my repeating order very swiftly . Great service when I have finish... See more

Rated 1 out of 5 stars

I canceled my order and received a $200 credit. After that, Spartan Hair Products charged my credit card $92. I did not place a new order and did not receive any product. I contacted customer servic... See more

Company replied

Rated 1 out of 5 stars

Absolute scam. The product does nothing it promotes. The product does not contain any ingrediences that promote hair growth. Do not waste money on this bogus scam. See a real hair specialist. Upon con... See more

Company replied

Rated 1 out of 5 stars

They make great claims and the second you order they send you a video to say that it won’t work unless you order more products. Then they offer expedited delivery which is pricey but ends up taking ov... See more

Company replied

Rated 1 out of 5 stars

I haven’t seen any spectacular results from using this shampoo. It’s a Chinese brand, and they use marketing techniques to make their product look very attractive, so be aware of that. Try to get en... See more

Company replied

Rated 3 out of 5 stars

Joan was very efficient helpful and professional in resolving my missing order. She gets 5 Stars. Still haven't recieved product yet but am confident Joan has gotten things back on track.! My ini... See more

Rated 1 out of 5 stars

SPARTAN IS A SCAM They sell a completely fake product that doesn't even kind of resemble what they picture, the technology (if buying the cap) its LED NOT LASER another lie. Its some weird foam thin... See more

Company replied

Rated 1 out of 5 stars

I am shocked by Spartan’s business practices. I ordered a conditioner in August 2025, and now they have sent me — and charged me for — a package of 6 shampoo bottles. They have obviously kept my credi... See more

Company replied

Rated 5 out of 5 stars

Matt & Joey were very helpful in cancelling my recurring subscription as I had purchased many bottles directly. The recurring part was not clearly communicated at the start. I can't say that the sham... See more

Rated 5 out of 5 stars

I reached out about finding the product less expensive 10 minutes after I order it. Marinella returned my email with a prompt response for a refund of the difference. No run arounds, no games just a... See more

Rated 2 out of 5 stars

Been a customer for 1 year. GOOD: The shampoo smells great, cleans well, not sure I'm seeing any hair regrowth. BAD: I do not like the smell of the conditioner (personal preference) smells like bab... See more

Company replied

Rated 5 out of 5 stars

I wanted to make a change to my subscription and with the help of Joan, JeAnne and Julia my request was reviewed and confirmed very quickly. I really do appreciated the timely responses from the team... See more

Rated 5 out of 5 stars

Spartan support team is awesome...answers your request within 30 minutes...Cancelled my shipment and moved it out 4 weeks, just as I asked, and refunded me...awesome company and great products. Shampo... See more

Rated 5 out of 5 stars

JeAnne had taken care of my refund over my accidental additional purchase of an extra 6 month supply of shampoo. First time using the spartan root activator shampoo so i wasn’t used to how the sites l... See more

Rated 5 out of 5 stars

I had an issue (self-inflicted) where my recurring order caused my credit card company to report the transaction as potentially fraudulent and cancel my card. I reached out and JULIA responded t... See more

Rated 5 out of 5 stars

I recently contacted Spartan service to clear up a charge for a subscription that I didn’t intend to sign up for. A representative named Joan got back to me in a timely manner to help cancel the subsc... See more

Rated 5 out of 5 stars

At 64 I had concerns with the timing & the results of Spartan due to my age as bought the 6 months supply of both the shampoo & the conditioner but Glisson made it all right & put me at ease. An actua... See more

Rated 5 out of 5 stars

I contacted Spartan to inquire about pausing my subscription, as I've only used one of the three bottles from my initial order. I ended up interacting with three different people that day, mainly beca... See more

Rated 1 out of 5 stars

I try canceling my order within 2 hours after purchase. They told me they couldn’t help me cause the item was ship even dough I see it saying prepare shipment. They told me that why not try it beside... See more

Company replied

Rated 1 out of 5 stars

I ordered this product and somehow got placed on an auto shipping subscription. There is no place on their website where this is mentioned when ordering or allows you to cancel or turn the auto shipp... See more

Company replied

Rated 5 out of 5 stars

Customer service with Spartan is top notch. I had a concern about my subscription and received a response very quickly. My concerns were taken care of much to my satisfaction. Many thanks to Veronica,... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I started using **Spartan's Root Activator Shampoo & Conditioner** about 30 days ago, and WOW—these products are amazing! 💯🔥 My hair has never felt better—softer, stronger, and m... See more

Rated 5 out of 5 stars

I love a company that could show some great customers experience with quick responses and JeAnne has showed nothing but this amazing customer service. She's polite, amazing and courteous. I ordered a... See more

Rated 5 out of 5 stars

I reached to Spartan because inadvertently signed up for automatic subscriptions. Joey, immediately reached back out to me to see how he could best fix the situation. He gave me multiple options to c... See more

Rated 1 out of 5 stars

I got this stuff and frankly it made my head itch. I am sensitive so I am not surprised. I did not return it. But then I got another shipment not knowing they trick you into a subscription. Trying... See more

Company replied

Rated 5 out of 5 stars

I have been using the Spartan shampoo for the past two months and the experience has been good so far. My dry scalp condition has improved certainly. I am intending two stick with their product and ho... See more

Rated 4 out of 5 stars

My order was received but did not include all the items purchased. All I had to do for prompt and helpful assistance was to send an email. Joan assisted immediately and rectified the order. I know awa... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Order Mix Up

There was a mix up on my order, there was an item I didn’t order on my bill. When I reached out via email, Joan got back to me within an hour. She asked for more details and I was issued a refund. This all took place over the course of a few hours. Amazing customer service, you have one very happy customer. Thank you Joan.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Confusion on order

I inadvertently when checking out had had a pop-up, which confused me thinking I didn’t actually make my order. When I got to the payment part, I realized that it was more than what I originally ordered and that I inadvertently ordered two with different price amounts of the same item. I sent an email requesting my order to be canceled. It’s a little upset that that happened but received a very nice email from Joey assuring me that my order was canceled and that I would receive credit within 5 to 7 days. This made me very pleased as I didn’t have to go through another person to make sure that my order was canceled. Sorry for the excessive emails back.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service that’s absolutely A+++

My product was damaged in transit. Marinella & Mhyca literally helped me resolve my issue in a matter of hours. Once I made them aware of the damage, they had replacement product shipped the following day. Customer service simply doesn’t get better than that!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is on point

Initially I ordered the red light growth cap. It came fairly quickly, unfortunately a few weeks after using it the cap just stopped turning on. I was nervous about contacting customer service but shout-out to Cecile and Ramon for taking care of me and making sure I was satisfied with the resolution. I appreciated their quick responses and attentiveness. They really are the reason I'm giving this 5 stars because honestly I haven't tried the product long enough to see results yet.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

I used this product as prescribed in…

I used this product as prescribed in their instructions for over six months and experienced no hair restoration.
Bottom line: it's BS and save your money. It smells nice though, but so do $5 shampoos.

10 February 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your feedback. We’re really sorry to hear that after using the product consistently for over six months, you didn’t see the results you were hoping for. We completely understand how frustrating that must feel, especially when you’ve given it a genuine try.

Hair restoration can be complex, and while many customers notice improvements within a few months, results can vary depending on factors like genetics, overall health, and the underlying cause of thinning. We never want anyone to feel like their time or money was wasted.

We do appreciate you mentioning the scent, and we’re glad that was at least one positive part of your experience. Still, we understand that what truly matters is whether the product delivers visible results.

We would really like the chance to look into your experience more closely and see what might have happened in your case. Please reach out to us directly at [email protected], and a senior member of our team will personally review your situation.

Thank you again for taking the time to leave your feedback. We truly value it and would appreciate the opportunity to make things right.

Rated 1 out of 5 stars

Scammers with useless product that…

Scammers with useless product that refuse to honor their money back guarantee.

11 February 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience.

We would like to clarify that we do honor our 90-day money-back guarantee. This guarantee applies within 90 days of receiving your order, as this is the timeframe we’ve found most customers need to begin seeing results when using the product consistently as directed. If there has been any misunderstanding or issue with your request, we truly want the opportunity to review it again.

Please contact our support team directly at [email protected], and a senior member of our team will personally look into your case to ensure it is handled properly and fairly. Your satisfaction is important to us, and we are committed to resolving any concerns transparently and professionally.

We appreciate you bringing this to our attention and hope to have the chance to make this right.

Rated 5 out of 5 stars

Great customer service from a real person

Joey was great. He got back to me right away and got my issue resolved for me. Thank you for being quick and courteous, it always helps when dealing with a real person as opposed to an AI chat bot with basic responses. I’m glad I chose Spartan to help with my hair journey.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Totally a Scam and a Steal...ongoing saga.

Spartan has withdrawn 4 months of unauthorized payments from our bank account. We received only
2 shipments of shampoo. We copied our bank statements and they still do not address the "stealing" of monies from our bank account.
We requested a full refund and have received a constant supply of AI generated responses. Even though they were escalating our case to a "Human".
DO NOT buy from this company.
DO NOT start a subscription.
DO NOT trust this company!

10 February 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and understand how concerning unexpected charges can be.

We want to clarify that when placing an order on our website, customers have the option to select either a one-time purchase or a discounted subscription. Subscription orders renew automatically based on the selected delivery schedule, and they can be managed or canceled at any time through our customer portal or by contacting our support team directly. If there has been any misunderstanding or billing error, we absolutely want to investigate it thoroughly.

We also want to sincerely apologize if our previous responses felt impersonal. That is never our intention. Every case is important to us, and we do have human support agents reviewing escalated concerns.

Please contact us directly at [email protected] with your full name and order details so a senior member of our team can personally review your account history, billing timeline, and shipments to resolve this properly.

We take feedback like yours seriously and appreciate the opportunity to make this right.

Rated 5 out of 5 stars

I had a package that was damaged during…

I had a package that was damaged during transit by my local post office. They repackaged my order and delivered it to my home but only two of the six bottles were in it. I contacted customer service with Spartan and Marinella & Diana acted quickly and are sending me 4 bottles at a time I cost to me. Great customer service all around!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam - I've got full blown 100% negative experience with this company

I received these products on November 10th. Began using it - 4x a week after working out, I would apply the product, leave it on, massage my scalp... after using it for 11 weeks I saw ZERO visible effects. So I contacted their miserable, pathetic customer service - chatted with Cecille (0/10), Mhyca (0/10) and others from the Spartan Support Department. They kept telling me try the product for longer. When I agreed and tried the product for longer and then asked for my money back, they refused - claiming that now the money-back guarantee had expired (during the period I was complaining about it!) These are SCAM artists who promise the world (and in this case a new head of hair). I remain as bald as a coot (but with huge increase of hair over my back and eyebrows, huge increase in hot water rates, electricity as well for these constant winter showers)... absolutely useless. Please stay well clear as other people have written this is a low quality Chinese product and they're selling a fake dream. Beware, and stay clear.

5 February 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your experience so openly. We can hear how frustrated you are, and we’re genuinely sorry that this has been such a disappointing journey for you.

Committing to using a product four times a week for 11 weeks is no small effort. When you put in that kind of time and consistency, it’s completely understandable to expect visible results. Hair growth, thickness, and regrowth can vary a lot from person to person, and while many customers begin noticing changes within 2–3 months, others may need more time depending on genetics, overall health, and other factors. That said, we understand that hearing “give it more time” can feel discouraging when you’ve already been patient.

We’re also very sorry to hear that your experience with our support team left you feeling unheard. That’s never our intention. Clear communication around our 90-day money-back guarantee is important, and we regret any confusion or frustration caused during your conversations with us.

We would really appreciate the opportunity to take another look at your case personally. Please reach out to us directly at [email protected], and ask for your case to be reviewed by a senior team member. We want to make sure your concerns are properly addressed.

Thank you again for your honest feedback. It helps us improve, and we hope you’ll give us the chance to make this right.

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