TURBRO Reviews 507

Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being "ope... See more

Turbro is an AMAZING company. This is my second purchase from them. I had an older Turbro fireplace that I bought years ago and was having a problem with the heat. I emailed them and they were incr... See more

First the electric fireplace is beautiful and effectively heats the room. However what really sets TURBRO apart is their customer service! The first unit we received had an issue, but instead of go... See more

I contacted the service Number because the water pump on my misting fan stopped working. I have had the product for only 10 months. Britney, my service contact assisted me very quickly and guided me... See more

Our electric fireplace logs are perfect. They fit our fireplace nicely and provide heat and a nice calming environment.Our first logs were not heating after about 9 months so Turbro sent another unit... See more

Got my M20 pool Heater hook it up turn it on it was shaking like crazy! Turn it off look at it it 4 broken fan blades call customer service talk to Britany she said to take pictures and send it to her... See more

12000 Btu 115 volt Turbro Finnmark 20 seer. Looking at many youtube videos, I decided to go with Turbro Brand, 5 Year Warranty and a Phone Number for Support. I had it installed and was amazed at the... See more

Outstanding customer service!!! I had a minor issue with a connection hose leaking (it happens), so I followed protocol, submitted pictures, did troubleshooting tips they provided and within a couple... See more

I purchased several mini-splits from them last summer, their price are so competitive. Installation was quite easy, everything is included except for the vacuum pump that you have to buy the pump sepa... See more

I received a defective dehumidifier, customer care team took care of it right away and we received a replacement just two days. As of now everything is working as it should be. The unit feels sturdy,... See more

First heat pump was faulty. A replacement was quickly delivered and has been running for almost 24 hours with no issues. Very easy to operate. Customer service folks were very prompt and helpful. Woul... See more

My new mister had a leak. After further investigation, I found that a plastic nut was broken. Turbro support promptly told me that they would ship a replacement mister. The replacement works great wit... See more

My 2 Turbro humidifiers did a great job humidifying my home this winter. They're surprisingly quiet and easy to fill. Cleaning at least weekly is important and not a big deal. I would say that the... See more

Turbro sells one of the only inverter ac units for an RV. The ordering process and delivery went smoothly. The installation was straightforward for a do-it-yourselfer. My tests of the unit sho... See more

I purchased a mini split system a few months ago and unfortunately my ac inverter was faulty. I reached out to support regarding the warranty and within a few days they shipped me a brand new outdoor... See more

I purchased a 12000 BTU mini split and after the installation it will not work. Contacted Tech Support and during the trouble shooting process, we found out a problem with the motherboard in the outdo... See more

I had a wonderful experience with Turbro’s customer service! From the very beginning, Sky was incredibly prompt, friendly, and helpful. They truly went above and beyond to make sure everything was ta... See more

Would recommend Turbro to anyone! Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Will... See more

Outstanding customer service and communication. Shout out to Maria and Lyvia. I needed a part for my portable air conditioner and Maria was very thorough helping me with the correct parts i needed. Ly... See more

The customer service with Turbro was excellent. I had an issue with my fireplace after installation. They were prompt in their response and quickly sent a new one out. This one is working great. Tons... See more

I purchased a 145,000BTU room air conditioner in June 2024, used it for the summer & stored away in a closet. Brought it out in June 2025 for this summer and it made a horrible noise. I contacted cu... See more

Upon receiving my misting fan, I found that the misting feature did not work unfortunately. I emailed customer service in the evening, and much to my surprise, they emailed me back within minutes. I t... See more

I had a problem when I received my misting fan. Custom service quickly replaced it and fast. Only negative is the battery life is far, far ess than advertised with both the fan and pump running. I... See more

I have purchased two heaters from this company and within 6 months, both products heating elements stopped working and they weren’t even used very much. The company refused to take responsibility for... See more

Awsome fire place and great customer service. I Purchased a 72" wifi model in March. After ordering online  it arrived very quickly. I was in the middle of a remodel and was not able to ins... See more

First, I love my Greenland Turbo portable AC. I had an issue with it recently after a year of owning and emailed the company as soon as it happened and the turnaround time for them to communicate the... See more

This unit is really one of the best portables I've ever used. My office has no insulation and a ton of windows and it takes a long time to heat or to cool and I love the fact that this unit provides b... See more

I previously had an issue with my initial product being delivered trashed and the unit was missing parts and paperwork. After reaching out to the manufacturer the company came through big time! To be... See more

I contacted TURBRO after realizing that my pond deicer was not working. Britany and the team responded immediately and after multiple emails back and forth with info and photos etc. determined that m... See more

Our Turbo fireplace worked great but was a bit noisy. I contacted Turbo. They asked me to send a video with sound. Once they received the video Turbo sent a replacement unit to me at no charge. Fro... See more

I found it very difficult to determine which minisplit to buy. It looks to me that they are all made by the same company. To make the purchase, there are so many variables, such as price, delivery cos... See more

My humidifier was having some issues, so I reached out to support. I was given helpful feedback, and a few months later I had another issue. After reaching out about the next issue, I was given more a... See more

I purchased their electric fireplace, and I was so happy with it that I ordered two more. One of the new ones had a problem with its remote, so I reached out to their customer service team. They were... See more

My intial encounter with one of the representatives was a bit unhelpful, but Sky over the span of few days was able to review my request for a replacement able to happen and a few days later it came... See more

I purchased a room heater from turbo because it looked nice and I needed more heat in a room but did not want to start a fire in the fireplace. Upon receiving item it looked very good but would not st... See more

I purchased a second Turbro portable window AC in July 23. I set it up and went to use it in June and it only blew hot air. I sent an email and received a quick response with things to try. When all f... See more

Bought an AC unit from them, unit stopped working, contacted customer service before the one year warranty was over, followed all instructions. They took so long to reply my warranty expired and now t... See more

The customer service was excellent. I purchased a small electric fireplace in October for our four seasons room. It was easily assembled and was a nice addition, for a month. Then it died. We... See more