Placed my first order & only half of it arrived, spent 20 mins getting through on chat but once I did problem was dealt with quickly and my order resent. Only 4* given because a small gesture for havi... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Have ordered this item before - made difference so hoping even more growth now ! Good service / delivery and package The uklash I didn’t order again and wouldn’t as found that eyelashes are much mu... See more
Company replied
Had an exchange of messages with Rebecca to sort out a change in an item with my 3 monthly subscription. It was dealt with very efficiently and quickly and the subscription therefore amended in tim... See more
I made an error whilst ordering & emailed UK Lash. They responded very quickly & sorted the issue out. Literally could not fault their customer service (or their products 😌). A special thank you to C... See more
Company replied
UK Lash has provided amazing customer service. There was a problem with my order. They responded within a day, acknowledged their mistake and rectified without defensiveness. It was such a relief to d... See more
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So I purchased the eyebrow growth serum. I was notified that it had been dispatched after five days I tracked the parcel that showed it had been delivered. I went back into my email confirmation and... See more
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Had an order mix-up where I received the wrong items. Initially UK Lash suggested I return the incorrect item first, but when I explained how inconvenient this was, they completely turned things aro... See more
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Love the brow gel. I found I had to press too hard with the brow pencil. Loved the tubing mascara but had to stop as I have watery eyes and bits of mascara were always getting in causing irritation.... See more
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I was sceptical at first, but having ditched lash extensions after over 5 years, I thought I'd give the lash serum a chance. I purchased the gummies and lash serum bundle and have used consistently fo... See more
Company replied
I ordered my lash serum 13th November ,after numerous emails to say I haven’t received it, I'm still waiting , every time I get an email back from an AI to say someone will get back to me , but never... See more
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Do not bother ,I bought the complex peptide lash and brow serum and was more money than the original uk lash eye and brow serum and it was rubbish my eye lashes have never looked so bad !!I contacted... See more
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Verified
Iv been using this product on a subscribed basis for years now and it is the BEST eyelash conditioner for growth and length and it is at a reasonable price! Iv tried different ones, more expensive, bu... See more
Company replied
Verified
Arrived in good time considering it was Christmas and lots of Bank Holidays. I have not used this product before so can't comment on it's performance. I have used the same product with prostagland... See more
Company replied
Contacted uklash as hadn't received my order. Had prompt reply from AI (Grace) usually not a fan of this, however was really helpful and answered my questions. Royal mail took quite a while to delive... See more
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I was able to activate my money back guarantee, but it took a lot of jumping through hoops because the eyelash did not work for me at all then they sent me for free the complex peptide eyelash serum,... See more
Company replied
This eyelash serum really works! And didn’t notice until I stopped using it for a while, which resulted in my lashes going back to their usual short self. Much cheaper than other brands too. Also... See more
Company replied
My order couldn't delivered on the 6th of October due to missing apartment number in my address. I've reached out to UKlash the same day to correct and ask about the next steps. AI bot replied by sa... See more
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I have a subscription with UKLASH but haven’t had it for long. Everything I’ve had has been superb, the mascara, it’s like finding the holy grail but the lash serum and the hair serum are great too. I... See more
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I have used UKLash for about a year now and it was recommended to me by a friend. I have been surprised by the results and reviewing pics of my lashes previously to now is undeniable. It's rare to fin... See more
Company replied
Loved the brow serum and saw results so thought I’d try the sensitive eyelash serum and hair growth serum. The eyelash serum made my eyes really itchy where it was applied and the hair growth made my... See more
Company replied
I have been using their peptide eyelash serum and I’ve absolutely loved it. I started losing eyelashes and they were getting very weak and thin after I started using their peptide eyelash serum it br... See more
Company replied
this lash serum not only does NOTHING, it also has prostaglandins in and although they say it’s not harmful IT IS i now have dark circles around my entire eyes like a panda. buy glow for it eyelash se... See more
I live in Indonesia and ordered through the “Indonesia UKLash” website. Most transparent brands clearly warn about extra taxes for certain countries but UKLash didn’t. I was hit with a 40% import... See more
Company replied
I had a small issue with my order and Erin at UKLash was absolutely brilliant. She responded quickly, explained things clearly and had it all resolved without any hassle. It’s so nice dealing with som... See more
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I placed an order that did not arrive. When I reached out to check on the order, it was unfortunately canceled since it was lost. I reached out to express my disappointment because it was a limited ti... See more
Company replied
Erin and Luci were incredibly helpful in sorting out my error re: delivery address. They ensured my order was shipped speedily. Have been using the eyebrow and eyelash serum for a few weeks now and ca... See more
Company replied
Redirected
I ordered the lash serum in mid October and it said the item would arrive in 2 days. I then waited 10 days before sending an email querying where it was, I never heard back and sent 3 more emails ev... See more
Company replied
I have bought several items from UKLash and regularly use some of their products. Sometimes you need to make contact with customer service and recently I had to do so as I didn't receive a discount... See more
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I placed an order for my item, expecting a delivery delay of several weeks. Surprisingly, it arrived in less than a week, even with the New Year holidays. I discovered that a single dip of the brush p... See more
Company replied
“Amazing support from Luci – she turned the whole situation around!” My parcel went missing after UPS left it at my door, but Luci from UKLASH support was absolutely amazing. She was kind, quick... See more
Company replied
I ordered a UK lash serum and it didn’t come within 3 weeks.Contacted customer services and they sent me a replacement ( completed an online Lost in transition form) .. replacement arrived … then a we... See more
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Do not buy from this company. I bought what I thought was a one off purchase of an eye lash serum . Why would anyone subscribe to more than one purchase!!! You don’t know if you will have an allergi... See more
Company replied
I had great customer support from Luci. I didn’t actually buy from UKLASH as I wasn’t sure whether their products are suitable for use when on HRT. Luci was very clear that she was not able to provide... See more
All of my prior experiences with UkLash have been positive. However, when I placed a recent order for lash serum, the discount code was not applied. I didn't notice until the charge hit my account. Th... See more
Company replied
I needed to cancel my subscription. For medical reasons, I had to stop using the products. Tamara was very helpful and assisted me. I had difficulty cancelling the subscription on the website. Future... See more
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⚠️WARNING! Avoid at all cost. I’ve been using this product for 8 months now, my first tube in I thought “wow I’m seeing results”, the second and 3rd tube I began having minor irritations like... See more
I was very sceptical that the lash serum would actually work and I was very wrong. The serum works brilliantly and my lashes look amazing and I've had many compliments. UK Lash are a great firm and al... See more
Company replied
I had a very bad experience with the Complex Peptide Lash Growth Serum (my skin started burning after applying) and Carrie helped me out with very good questions! Now I know this serum is too much for... See more
Company replied
I had a problem with a dispatch address and Luci from the customer care team assisted me to get a replacement product. Without her input I would have been out of pocket and extremely frustrated, es... See more
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Only been using the hair serum for 2-3wks, alongside taking b12, iron and minoxidil but have definitely noticed some small hair growth. Have baby hairs growing again round my face and at the nape of m... See more
Terrible customer service. I have a subscription but they were out of stock. They didn’t bother telling me, just didn’t send the stuff. They take ages to respond to emails (I’m currently on Day 4 of... See more
Company replied
As I’ve said before (with no response from the UK Lash team) the product is brilliant - I’ve even using it for years - but recently the packaging has been faulty. Three tube lids have failed so the s... See more
Company replied
After using UK lash serum daily for 2–3 weeks, I experienced extreme bloating, tiredness, low mood, facial puffiness, and a 3-week delayed period. I later found it contains Isopropyl Cloprostenate,... See more
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Hair Product Store
- Vitamin and Supplements Store
Written by the company
World's #1 Lash & Brow Serum brand.
Free Delivery & 100% Money-back Guarantee
Free worldwide delivery. No Results? You get your money-back!
Free Delivery & 100% Money-back Guarantee
Contact info
26 Farringdon St, EC4A 4AB, London, United Kingdom
- + 44 20 4600 0794
- [email protected]
- uklash.com
4.1
Great
5K reviews
Replied to 74% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quickly and positively resolved
Approached UKLASH when I opened a new lash serum to find the container empty and dry after a few details they have quickly resolved the issue and I am getting a replacement product.
11 February 2026
Unprompted review
Outstanding customer service which is…
Outstanding customer service which is hard to get theses days well done uk lash you done yourselves proud .
12 February 2026
Unprompted review
Excellent customer service and products
Carrie from customer service was brilliant in resolving a mistake I made with an order. She replied very promptly to my email and sorted issue without fuss. This sort of service is what makes the difference between a one off order and repeats
11 February 2026
Unprompted review
Great customer service!
Had an exchange of messages with Rebecca to sort out a change in an item with my 3 monthly subscription.
It was dealt with very efficiently and quickly and the subscription therefore amended in time for the next order due later this month.
Always found their products and customer service very good and helpful.
9 February 2026
Unprompted review
Terrible experience about 4 weeks in.
Terrible experience about 4 weeks in.. sore eyes and irritation and felt like start of styes . Have discontinued use
26 January 2026
Unprompted review
Reply from UKLASH
Hey,
We’re really sorry to hear about your experience and that you began to experience sensitivity after a few weeks of use. That’s certainly not the experience we want for any of our customers.
While our products are carefully developed and tested, we understand that with any cosmetic product, sensitivities can vary from person to person due to individual differences. We completely appreciate how uncomfortable this must have felt.
We’d truly love the opportunity to look into this further and support you properly. Please feel free to reach out to us at [email protected], our Growth Advisors are always here to help and find the best possible solution for you.
The UKLASH Team
STILL WAITING ON UK KASH TO REFUND ME…
STILL WAITING ON UK KASH TO REFUND ME ALL THEY ARE DOING AT YHE MONENT IS STALLING ME TELLING ME HOW TO USE IT AND WHAT I SHOUKD DO !!!!!COMPLETLEY IGNORING MY REQUESTS TO REFUND WHICH THEY OBVIOUSLY NOT WANT THEY WANT TO DO I HAVE PROVEN IT DOSENT WORK THEY ARE SAYING THEY WILL COMW TO SOME SPRT OF COMPROMISE BUT STILL NOTHING !!DO NOY BUY
9 February 2026
Unprompted review
Reply from UKLASH
Hey,
We are really sorry to hear how frustrated this experience has been for you, and we truly understand how upsetting it feels when you are waiting for a clear resolution. That is never the impression we want to leave.
When concerns like this are raised, our Growth Advisors aim to fully understand what has happened by asking a few questions about usage. This is not to delay or dismiss your request, but to ensure the situation is handled fairly and correctly, and to see whether the issue can be properly resolved or supported before a final outcome is agreed. We appreciate that this process may have felt lengthy, and we are sorry for that.
We would genuinely like the opportunity to review this properly and help bring things to a clear conclusion for you. Please reach out to us directly at [email protected], so our team can look into your case in detail and assist you further.
The UKLASH Team
I made an error whilst ordering &…
I made an error whilst ordering & emailed UK Lash. They responded very quickly & sorted the issue out. Literally could not fault their customer service (or their products 😌). A special thank you to Carrie for your assistance 💖 xx
6 February 2026
Unprompted review
Reply from UKLASH
Hey,
Thank you so much for your lovely review, it truly means a lot to us. We are delighted to hear that your ordering issue was resolved quickly and that you had such a positive experience with our customer service and products.
A special thank you for mentioning Carrie, she is a valued Growth Advisor and will be so pleased to know her support made a difference for you. We are always proud to hear when our team can step in and help smoothly.
Please know that we are always here for you if you ever need us at [email protected], and thank you again for choosing UKLASH.
The UKLASH Team
Verified
Ordered brow before
Have ordered this item before - made difference so hoping even more growth now ! Good service / delivery and package
The uklash I didn’t order again and wouldn’t as found that eyelashes are much much shorter than they were b4 - I now realise after reading reviews that this has occurred to other users !!!
I have shampoo but joy dried yet . Incidentally this is John wife as he purchased for me - I chose he paid !
27 January 2026
Reply from UKLASH
Hey,
We really appreciate you taking the time to share your experience with us, and thank you for your continued support and kind words about our service, delivery, and packaging. It is lovely to hear that you have seen a difference before and are feeling hopeful about even more progress this time.
We also understand your concerns around your earlier experience with the eyelash serum. Lash growth cycles can vary from person to person, and changes can sometimes be noticed along the way depending on individual variation and timing within the natural cycle. We truly value you sharing this feedback, as it helps us understand our customers’ journeys better.
Thank you for the purchase, and for clarifying the details. Please know that we are always here for you if you ever need us at [email protected], and we are only a message away should you want any guidance or support in the future.
The UKLASH Team
Verified
Amazing
Amazing! I always thought it was a scam but it’s no where near, it’s exactly what it advertises itself to be especially the lash serum! everything came quick.
27 January 2026
Reply from UKLASH
Hey,
It means a lot that you shared this feedback with us, and we are so happy to hear that UKLASH exceeded your expectations. Knowing that the lash serum delivered exactly what you hoped for truly makes our day.
We are also delighted that everything arrived quickly and smoothly, that seamless experience is always our aim. Thank you for giving us a chance and for trusting in our products.
Please know that we are always here for you if you ever need us at [email protected], and we are only a message away.
The UKLASH Team
I switched from BabeLash to UKLash &…
I switched from BabeLash to UKLash & unfortunately I'm switching back to BabeLash.
I started UKLash in November 2025 & it's a weaker formula than BabeLash. I have been through the dreaded shed & my eyelashes are slightly longer but I still have some very short hairs whereas a month ago they were longish which means I'm either still shedding or it's not a strong enough formula. BabeLash made a beautiful curl in my lashes & this one makes them pin straight. My hair was thicker on BabeLash than UKLash. UKLash also dries out the outer corner of my eyes & makes my eyes itchy. My eyelashes are much more fragile using UKLash. Fair enough UKLash is cheaper but I'd rather pay that little bit more for a product that works better. BabeLash has a slight tingle/sting when applied but it's worth the results. That's me finished one tube of UKLash & I've got one more tube to use. After that, I'm switching back.
I also tried their tubing mascara & it was incredibly wet. It weighed down my lashes before it had time to dry. The Mocha is more a black brown than a true brown. Shame because I was planning on trying their hair serum.
Sorry UKLash.
6 February 2026
Unprompted review
Reply from UKLASH
Hey,
Thank you for taking the time to share such detailed feedback with us, and we are genuinely sorry to hear that your experience with UKLASH has not met your expectations. We understand how disappointing it can feel when a product does not deliver the results you were hoping for, especially when switching from something that previously worked well for you.
Lash serums can behave differently from person to person, particularly when transitioning from another formulation, and it can take up to 12 weeks of consistent use to see full results. That said, we completely appreciate your observations regarding changes in length, thickness, and overall appearance, as well as your experience with our tubing mascara. Your comments about texture and shade are truly valuable and will be shared with our product team for review.
We are also very sorry to hear that you noticed some sensitivity around your eye area. With any cosmetic product, sensitivities can vary between individuals due to personal variation, and this is never the experience we want for our customers. Our Growth Advisors would be more than happy to review your usage routine and offer personalised guidance to support you.
If you feel open to it, please reach out to our team at [email protected], we would really love the opportunity to look into this further and see how we can best assist you. Your journey with us matters greatly, and we truly appreciate you giving UKLASH a try.
The UKLASH Team
Problem with the order but Lucie dealt…
Problem with the order but Luci dealt with it quickly. Love uklash serum . It has transformed my lashes
6 February 2026
Unprompted review
Reply from UKLASH
Hey,
We really appreciate you taking the time to share your experience with us. We are so pleased to hear that the order issue was resolved quickly and that Luci was able to help, she is a wonderful Growth Advisor and will be delighted to see your kind words.
It is fantastic to know that you are loving the UKLASH serum and that it has transformed your lashes, results like this are exactly what we love to hear.
Please remember that we are always here to support you if you ever need us at [email protected], and thank you again for choosing UKLASH.
The UKLASH Team
Terrible customer service
Terrible customer service.
I have a subscription but they were out of stock. They didn’t bother telling me, just didn’t send the stuff. They take ages to respond to emails (I’m currently on Day 4 of waiting for a reply) and they’re generally just inept. The produce is good but my advice would be DO NOT SUBSCRIBE.
5 February 2026
Unprompted review
Reply from UKLASH
Hey,
We’re really sorry to hear about your experience and we completely understand how frustrating this must have felt, especially when you were expecting your subscription order. That’s certainly not the experience we ever want for our customers.
Our usual response time is within 24 working hours, so we’re sorry if it felt like you were left waiting. We’ve checked on our end and can’t locate a message linked to your account at the moment, but we want to help resolve this for you as quickly as possible. Please do reach out to us directly at [email protected], and one of our Growth Advisors will be more than happy to look into this for you.
We’d also like to reassure you that if there is ever an issue with a subscription, such as a temporary stock delay, our system is designed to send out an automatic notification to keep you updated. We kindly recommend checking your junk or spam folder, as these messages can occasionally land there.
Thank you for still sharing that you enjoy the product itself, and we’re genuinely sorry that the service side has let you down this time. We’d really appreciate the opportunity to make things right and support you further, and our team is always here to help at [email protected].
The UKLASH Team
UK Lash has provided amazing customer…
UK Lash has provided amazing customer service. There was a problem with my order. They responded within a day, acknowledged their mistake and rectified without defensiveness. It was such a relief to deal with an honest company. I haven’t tried the lash product yet (because it’s still being reposted), but if their customer service is anything to go by, I’m sure it will be excellent.
3 February 2026
Unprompted review
Reply from UKLASH
Hey,
Thank you so much for your kind and thoughtful review. We really appreciate you taking the time to share your experience and we’re so pleased to hear that our team was able to support you quickly and transparently when there was an issue with your order.
It means the world to us that you felt reassured by the way everything was handled, and we’re grateful for your patience while your order is on its way to you. We truly hope you love the lash product once you’ve had a chance to try it.
Please know that we’re always here for you if you need us at [email protected], and our Growth Advisors will be more than happy to help with anything at all.
The UKLASH Team
Always brilliant
Always brilliant. Lash growth serum is worth every penny. Customer service have always been great. I defiantly would recommend
2 February 2026
Unprompted review
Reply from UKLASH
Hey,
It means a lot that you shared this feedback, thank you for such a lovely review. We’re so happy to hear that the lash growth serum has been worth it for you and that you’ve consistently had great experiences with our customer service.
Your recommendation truly means the world to us, and we’re so grateful to be part of your lash journey. Please know that we’re always here for you if you ever need us, just drop us a message at [email protected].
The UKLASH Team
Reply from UKLASH
Hey,
Thank you so much for your lovely review. We’re delighted to hear that you had a great experience with us; it truly means a lot to the whole team.
We’re so pleased we could make things a positive experience for you, and your kind words really encourage us to keep doing what we do. Please know that we’re always here for you if you ever need us at [email protected].
The UKLASH Team
Exceptional customer service
Exceptional customer service from both Erin and Luci in assisting with my enquiries and subscription modifications.
4 February 2026
Unprompted review
Reply from UKLASH
Hey,
We really appreciate you taking the time to share your experience. It’s wonderful to hear that Erin and Luci provided exceptional customer service and were able to support you with your enquiries and subscription changes.
Our Growth Advisors work hard to make everything as smooth and helpful as possible, so your kind words will mean a great deal to them. If you ever need anything further, we’re only a message away at [email protected] and always happy to help.
The UKLASH Team
carrie and luci we’re very helpful in…
carrie and luci we’re very helpful in guiding me on where to go for my queries as well as other staff members always getting back to me fast
3 February 2026
Unprompted review
Reply from UKLASH
Hey,
It means a lot that you shared this feedback with us, thank you.
We’re so pleased to hear that Carrie and Luci were very helpful in guiding you with your queries, and that the rest of the team were always quick to get back to you as well.
Our Growth Advisors truly care about providing clear and timely support, so your kind words will be greatly appreciated by everyone involved. Please know that we’re always here for you if you ever need us at [email protected].
The UKLASH Team
I had a query re a purchase- this was…
I had a query re a purchase- this was sorted answered promptly by Luci ( growth consultant) . Thanks Luci
Great products with free postage too!
30 January 2026
Unprompted review
Reply from UKLASH
Hey,
Thank you so much for your lovely review. We’re really happy to hear that Luci was able to help with your query promptly and get everything sorted for you, she’ll really appreciate the shout-out.
It’s also great to know you’re enjoying the products and the free postage too. Feedback like this truly means a lot to us and to our Growth Advisors who work hard to support our customers.
Please know that we’re always here for you if you ever need us at [email protected].
The UKLASH Team
Verified
I have been using uklash for a few…
I have been using uklash for a few years now, l find it to work really well my lash are longer and darker then they have been in years.
27 January 2026
Reply from UKLASH
Hey,
We really appreciate you taking the time to share your experience with us. It’s fantastic to hear that you’ve been using UKLASH for a few years and that your lashes are looking longer and darker than they have in years, that’s exactly what we love to hear.
Thank you for your continued support and trust in our products. Please know that we’re always here for you if you ever need us at [email protected].
The UKLASH Team
Verified
Fantastic products and they do what…
Fantastic products and they do what they say they do..
27 January 2026
Reply from UKLASH
Hey,
It means a lot that you shared this feedback with us. We’re so happy to hear that you’re enjoying the products and that they’re delivering exactly what you expected.
Your support truly means a lot to us, and it’s always rewarding to know our products are making a positive difference. We’re always here for you if you ever need us, just drop us a message at [email protected].
The UKLASH Team
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