Uzbekistan Airways Reviews 35

the bad airways i have experienced! Expensive more than Qatar Airways and Emirates. I don't recommend. Not even 1 star...

I was very unpleasantly surprised by the behavior of a flight attendant on my Uzbekistan Airways flight on May 27, London–Tashkent.

While most passengers were sleeping, I went to use the front lavatory, not realizing it was reserved for business class, as my seat was located nearby and the lavatory was empty. The flight attendant addressed me in a rude and aggressive tone, demanding to know what I was doing there and telling me to use the lavatory at the back of the plane.

When I explained that there was a queue, she replied dismissively that I should wait anyway and insisted that I leave immediately, almost pushing me out. Her manner was humiliating and completely unnecessary.

The flight attendant appeared to be of Russian background, approximately 45+ years old. Unfortunately, I did not note her name.

I believe politeness and tact are basic qualities for cabin crew, and this behavior was far from acceptable.

I travelled with Uzbekistan Airways from Tashkent to London, and it was one of the worst flight experiences I’ve ever had.

The flight was scheduled for 1:45 PM, but until 1:30 PM there was no gate information and no staff available to assist. We eventually found the gate ourselves via Trip.com, only to reach it and find it closed. Passengers were told boarding would start shortly but were left standing for over 1 hour, with no seating, including families, children, and elderly passengers.

Once onboard, the food was terrible and there was only beef available—no chicken or alternative. When I explained I don’t eat beef, the cabin crew were rude and unhelpful.

During transit, there were multiple unnecessary boarding pass checks, long queues, and rude behaviour from ground staff, especially towards elderly passengers.

Overall, very poor organisation, unprofessional staff, and zero customer care. I would not recommend this airline and will not fly with them again.

No knowledge of what customer service is. Go for it if you like being treated like a sheep in livestock.

Tried to book a ticket many times on the Uzbekistan Airways website but the payment never went through. I used 3 different browsers but it never worked. Finally, I booked the flight as a codeshare via Air Baltic. But now the Uzairways website does not allow me to select a seat or check in online. Their website sucks. And their service is from the last century. Awful experience- and I have not even boarded the plane yet.

Tashkent to London 15th Oct 2024. Lots of legroom, efficient staff and good food - far superior to most European airlines.

Flight HY304
Tel-aviv-Samarkand 20:15
20 aug 2024
The staff of that airline humiliated my father and the pilot was very rude to him .
Although my father tried to show him cabinet decisions of Uzbekistan for expired passports in foreign countries
He denied that and said “ It's worth a dime to me”
Very dissatisfied, I would not recommend that anyone else

Thief luggage in Uzbekistan airways! my kids staff and sneakers was stoled from the luggage by the Uzbekistan custom service ! what is unacceptable!
Horrible airline!

By far the worst airline! I fly 6-7 times per year and have tried many, many airlines. This flight was a bit cheaper than the others so I wanted to try this, but this is by far the worst airline and I regret booking this flight. The first thing already started with the online check in not being available. I tried to check at what time I need to check in at the airport then. I searched and searched but couldn't find anything on it. On the day of the flight we went there an hour early. When I arrived they said the staff of Uzbekistan airways left a minute ago already. I tried to get ahold of someone who could help me, they called the staff and they just said they can't do anything about it anymore! There was still a lot of time left till the departure. I tried to call seat24 but they said I need to call the Uzbekistan airways directly. I called them for 45 minutes and no one even took the call. It said on the website that the support is available 24/7. I spend hundreds on this 45 minute phone call! The Communication and Support is absolutely non existent. I just had to go home and book another expensive flight a few days later. This mistake of booking with Uzbekistan airlines cost me almost 2000 euros. As a student this was so unnecessary. Please consider booking with a different airline. I am pretty sure with emirates for example something like this would have never happened or it would have been fixed in minutes.

Worst experience ever for a aircraft company website. Our flight was rescheduled and it was impossible to have a reply from the help center. Also was impossible to do check in on line on their website. Now I do not know if I will be able to flight with them and if I will be left somewhere in the desert without a way to go back. Never had a worst on line experience

This airline is special.The crew is kind a friendly but safety is not respected. During turbulance almost half of the passengers was up and no one told them to seat.Personally I wouldn't fly with them again.Safety demo is like a movie too long and in my opinion not professional.

I have flown on 02.05.2024 with Uzbekistan Airways from Bukhara to Istanbul (class L which is Economy). I have bought the ticket on their own website uzairways.com, and that experience was quite awkward, however the flight itself has been spotless. Excellent service on board, a good choice of lunch food for economy class, very helpful and friendly attendants and nice (albeit a bit small) selection of movies in the entertainment system.

Rude staff!

They literally served beef to vegetarians and specially to Hindus where everyone know it’s their sentiments.

Air hostess literally asked to eat beef or stay hungry.

You won’t do that to muslims telling them to eat pork or stay hungry.

I was hungry throughout the 8hrs flight “HY201”, it’s not just me there were 8 passengers around me who were hungry with kids as well.

They cancel a flight and have no interest in helping the customer at all. You just get the finger. They really don't care at all.

Greetings

Flew yesterday on it,terrible customer service especially on ground,cabin crew was also terrible i know a lot of airlines and I recommend also a lot of them but this one is far from a luxury airline that they describe themselves,food could be better but the serving was nice,about the seats they are just terrible the aircraft i flew with was a airbus a321-200NEO (UK32105)barely a year old but the wear and tear of the aircraft was the same as of an aircraft that is 30+ years old the aircraft was dirty tho the crew had more than enough time to prepare the aircraft although it was on the ground for 6+ hours,the cabin crew speaks barely English it’s an international flight so the crew has to speak English by law,in total i give this airline 1 star.

My experience on Uzbek Airways Flight HY102 was deeply troubling. When I sought clarification about the halal status of the food, a flight attendant, who evidently did not speak Uzbek and seemed to carry a strong Russian nationalist attitude, responded aggressively. Her claim that "if it is not pork, it's halal" showcased not only her ignorance but also a potential undertone of bias and disdain towards my query.

The situation felt intensified as her behavior appeared rooted in prejudice, something I'd never expect on an international flight. Thankfully, some fellow passengers, equally appalled, offered their support against her blatant disrespect.

Contrastingly, a subsequent flight with Turkish Airlines highlighted what true professionalism and exemplary service should be like, making the shortcomings of Uzbek Airways even more evident.

For those who value respectful and unbiased customer service, I'd strongly advise looking at alternatives to Uzbek Airways. This encounter was a stark reminder that not all airlines uphold the same standards of service and inclusivity.

“Uzbekistan airways dismissed us from the flight that we paid 1000 dollars for!! The flight was from Tokyo to Tashkent on 6th of October, 2023, Flight number was: HY528!!! This company Ruined our family's travel plans!! and not ANSWERING s to COMPENSATION demands!! Never Ever even Think about contacting Uzbekistan airways the worst company which can destroy your travel plans when you least expect it 😡‼️Absolutely horrible, disgusting, irresponsible air company which can easily not accept the passenger into the plane and even blame them for their mistakes 😡‼️‼️ Uzbekistan airways is a looting, deceiving company which scams money out of its customers payment cards and never responds to refund demand after they have dismissed and not accepted the passenger who has bough the ticket 😡‼️‼️ This disgusting company must be boycotted and sanctioned by all countries since this airline can refuse to let in the passengers into their planes and fly without them!! and refuse to compensate any money!! They basically loot and take away your money and then refuse you to transport you!! And they never REPLY or ANSWER to you after they have ROBBED you out of your money!! They are deceivers and crooks which MUST ALWAYS BE AVOIDED!! STAY AWAY FROM THESE THIEVES AND CROOKS!! DONT RUIN YOUR PLANS AND NERVES!!!

Never Ever even Think about contacting Uzbekistan airways the worst company which can destroy your travel plans when you least expect it 😡‼️Absolutely horrible, disgusting, irresponsible air company which can easily not accept the passenger into the plane and even blame them for their mistakes 😡‼️‼️ Uzbekistan airways is a looting, deceiving company which scams money out of its customers payment cards and never responds to refund demand after they have dismissed and not accepted the passenger who has bough the ticket 😡‼️‼️

I can’t buy a ticket because of day by day increasing the price of ticket!
What the hell is wrong with this airline company!

Greetings

Flew yesterday on it,terrible customer service especially on ground,cabin crew was also terrible i know a lot of airlines and I recommend also a lot of them but this one is far from a luxury airline that they desrcibe they are,food could be better but the serving was nice,about the seats they are just terrible the aircraft i flew with was a airbus a321-200NEO barely a year old but the wear and tear of the aircraft was the same as of an aircraft that is 30+ years old the aircraft was dirty tho the crew had more than enough time to prepare the aircraft although it was on the ground for 6+ hours,the cabin crew speaks barely English it’s an international flight so the crew has to speak English by law,in total i give this airline 2 stars.