Verified
Great service, very fast shipping (they delivered the next day!), excellent packaging, highly recommend! The missing star is that until now I have not received the proof of purchase (fattura) due to a... See more
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See what reviewers are saying
Verified
I have been using VisionDirect for several years now - their website is easy to use, their products are good, and they always deliver promptly. I would recommend them to everyone.
Verified
This is how an e-commece company should be run! Super easy to reorder, one-click reminder emails, no extra sales emails. Easy-peasy!
Verified
The shipping was very fast, the prices are very good and the best thing: I got surprised with some free Haribo candies inside my box :)
Company details
Written by the company
Vision Direct è leader in Europa nella rivendita online di lenti a contatto e prodotti di ottica. Il vasto assortimento di prodotti disponibili sul nostro sito ti permetterà di trovare le tue lenti a contatto di fiducia e di acquistarle facilmente a prezzi vantaggiosi. Infatti, acquistando su Vision Direct risparmi fino al 45% rispetto ai negozi di ottica su marchi originali. Il tutto aggiungendo il vantaggio di una spedizione rapida in 24h e una cura eccezionale all'assistenza al cliente durante tutte le fasi di acquisto. Visita il sito web: www.visiondirect.it
Contact info
Corso Sempione 38, 20154, Milano, Italy
- 02 36 048 272
- [email protected]
- visiondirect.it
4.7
Excellent
37K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Easy and smooth
23 January 2026
Verified
La facilita di ordinare
14 January 2026
Verified
Verified
Verified
Verified
Contact lenses
bought contact lenses. very fast shipping and very good price. wide selection of products.
recommended
25 September 2025
Verified
Great company and very fast deliveries.
Great company and very fast deliveries.
Simple and effective.
13 June 2025
Verified
Quick and not expensive
16 September 2025
Verified
Love these guys
Love these guys. I’ve used them in the UK, NL, and now Italy. The consistency in order and delivery is perfect, every time.
17 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Never received the package.
22 July 2025
Reply from Vision Direct IT
Ciao David,
Grazie mille per averci contattato, mi dispiace davvero che tu non abbia ancora ricevuto il tuo ordine. Capisco perfettamente quanto possa essere deludente, soprattutto se contavi sulla consegna puntuale delle tue lenti.
Dopo aver controllato le informazioni di tracciamento, abbiamo visto che il tentativo di consegna del 23 luglio non è andato a buon fine, perché il corriere ha segnalato l'indirizzo come errato o incompleto. Ci scusiamo sinceramente per il disagio causato.
Posso suggerirti di controllare la tua casella di posta elettronica, compresa la cartella spam o posta indesiderata, per vedere se hai ricevuto un messaggio dal corriere SDA? Potrebbero averti contattato con ulteriori istruzioni o opzioni per la riconsegna. Contattarli direttamente potrebbe aiutarti ad accelerare il processo e garantire che il tuo pacco venga reindirizzato o riprogrammato con successo.
Se non trova alcun messaggio o se ha bisogno di ulteriore assistenza, non esiti a contattare il nostro servizio clienti tramite live chat o assistenza telefonica. Siamo sempre a sua disposizione e saremo lieti di aiutarla con i passaggi successivi.
La sua soddisfazione è molto importante per noi e apprezziamo sinceramente la sua pazienza e comprensione.
Cordiali saluti,
Vision Direct
Verified
puntuali ed efficienti
14 July 2025
Verified
Verified
best website experience!
best website experience!
great work, it was great buying on this website.
18 June 2025
Verified
Verified
Fast shipping
Fast shipping! I Live in Italy and it was delivered in less than 2 days of when I ordered. Life saver!!
14 May 2025
Verified
Fast and easy with a good discount…
Fast and easy with a good discount compared to buying lenses from a shop- I will be using them again!
12 May 2025
Verified
Great customer service
8 May 2025
Verified
Verified
Verified
Best online shop ever!
The shipping was very fast, the prices are very good and the best thing: I got surprised with some free Haribo candies inside my box :)
29 April 2025
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