WeRepair ltd Reviews 303

Readers familiar with my first review (February 4th)about We Repair Ltd will not be surprised to learn that I have been let down, yet again for a second time today. OUTRAGEOUS!
Yesterday, they texted me that they had prioritised my situation and brought it forward by one week. I VERY MUCH DOUBTED THE RELIABILITY OF THIS. So, I then checked in via email with their Customer Service to make sure this was correct and it was really going to happen today. YES, THEY TOLD ME.
However, at about 14.50 today they rang me to cancel the repair and stated that the engineer was off sick. There was no suggestion of an alternative repair slot, no helpful advice. I WAS LEFT HANGING AND TOTALLY STRESSED OUT . I pointed out that this was unacceptable to leave me in this difficult situation for a 2nd time. I have been let down twice in succession, my valuable time has been wasted, I have suffered psychological distress and anxiety as a result of this awful experience.
I have emailed Customer Service and requested a full refund as I am completely dissatisfied with the chronic level of service I have received and these continued delays. Despite the carefully worded apologies from Customer Service, I'm afraid this experience simply isn't good enough. There is a reason why there are so many negative reviews on here about We Repair Ltd. I have now consulted a legal advisor and I am fully prepared to take legal action through the Small Claims court to obtain my refund. I've had nothing but ridiculous and untenable excuses to contend with to date that will not stand up in court. I don't care how long it takes to get my refund and I will continue posting on here every day if needs be to advise readers about this dreadful experience. This is a true reflection of my experience with We Repair Ltd to date.

terrible.. sent me the wrong shelf after clearly saying which one then basically totally ignored me and i’m still waiting nearly 2 months on for a reply. will tell Domestic & General to stop
using such a pointless company

Very poor.

They cancelled visit because I am not going to sort out their parking.

I am not a car park, nor a parking attendant.

Been out twice still not repaired same error code saying 2 different things wrong with it second engineer was rude and very condercending and then let us know at lunch time they day they should be here that a part has been ordered and will let me know when they will be coming this firm are an absult joke

Engineer was knowledgable, polite.

Appalling service.
My cooker has been broken 4 months now. The last 2 months of which were outsourced by an insurer to we repair. Last minute cancelled visits on more than 1 occasion, they were unable to get the parts to the correct engineer resulting in these cancellations - latest appointment cancelled 30 minutes beforehand after I’d moved plans around to be in. Such a simple task, botched so spectacularly - avoid this company like the plague.

Scam company ...just check reviews ,,,it shows that they do call manh people that never gave them our gdpr details ...i can proof the calls recieved of harrasment and solicitated deletion of my detail yet they still hold my details ...corruption and invation of my privacy .....please everyone report any scammers whom take advantage of our lifes.

Pathetic unprofessional incompetent service. 3 cancellations less than 24 hours notice. Customer service very rude and unprofessional will be seeking compensation from.LG

No service no repair 10 weeks later. Failed to show up for the engineer's repair on our in-warranty tumble dryer. Rearranged on 4 occasions. On 4 occasions, guess what? They failed to show up. I have now been waiting for 10 weeks. Clearly they don't care about customer service whatsoever. If I could give zero stars I would.

Scheduling the repair took some time, but the engineer's excellent work made up for it. On the downside, I'm left to deal with the old freezer door and the packaging from the new one myself, which is quite inconvenient and leaves me unsure of how to proceed.

Dishonest individuals - They showed up for the appointment and charged a fee, demonstrating a lack of expertise - They resorted to searching the issue online and claimed parts worth £198 were needed - When they returned with these parts, there was no improvement, and they then admitted they couldn't identify the problem without Neff's specialized tools - It would have been straightforward to address this during the initial visit, allowing us to make informed decisions - They declined to offer any reimbursement or partial refund - Unbelievably disappointing service, steer clear!

Asked for an oven to be repaired - had to pay £108 up front. Engineer came out, disconnected the oven (not asked to do this). Said it needed new elements, so I chased them a couple of times about the parts and they had sent an invoice for the parts to the wrong email (could not spell my name). So, I paid for the parts - over £360 - only to be told 2 days later that they were not available. So I asked for a refund, which I am now told will take 7-10 days. What a disgraceful organisation - avoid at all costs.

After contacting another company, they have confirmed that the parts required for this oven are indeed in stock and available and I will also add that the cost of those parts is about £150 cheaper than what you charged me. A complete waste of £108 for a call out that achieved nothing.

Complete con artists - Came out for their call out charged - had no idea what they were doing - Googled the fault and said need £198 of parts - they came back with parts in made no different and then said they could not find the fault without specialist equipment from Neff - If they had said that at the call out stage that would have been honest and we could have come up with a plan - refused to refund or part refund
Shocking company AVOID AVOID AVOID AVOID

Avoid using this company. I made an appointment for an engineer to come to my home to replace two bulbs in my Lamona kitchen extractor. I provided the model number during my call and was led to believe that the engineer would have the bulbs with him. A week later, the company called to say the bulbs had been discontinued and the entire £118 call-out fee was non-refundable. They provided no explanation for not checking the availability of the supplies before the engineer visited. I doubted he was even an engineer. No van, no tools, and no bulbs. It has all the hallmarks of a scam and I would not recommend using this company.

Don't use this company. They fitted a part which coat me £90 plus the call out/fix cost. This intermittent fault continued and now the company claim it's another fault which they cannot fix as they can't get the parts. So my advice is don't get ripped off by this company who hide behind emails and refuse to honour their obligations.

Good communication re time slot. Was able to request an afternoon visit given my current circumstances. Engineer called to say he'd be with me in 25 mins. He was. Polite and informative. Thank you.

Really very poor experience. I had 4 different engineers over 5 visits (every time a ridiculous 8am-8pm window). My problem was not fixed and instead I just have bills for parts that didn't fix the problem.

I think the fundamental problem with this company is that there is no consistency with the engineers they use. As a result there is no accountability. I would get one guy turn up and say "oh you need part x - we will get that ordered". You pay for that part and then a different guy comes to fit it and says "You don't need that part, you need a different part - we will get that ordered". In comes another bill. Alternatively, they fit the part but the problem remains.

The variation in quality was also very clear. Some engineers would really take the time to open everything up and try and diagnose the problem whereas others would merely fiddle with the dials like any user would and/or blindly fit the part that has been ordered and promptly leave. Also some bizarre experiences like an engineer calling at 7:15am to tell me he would be coming in the afternoon. I was up at that time but I'd imagine that sort of thing would wake a lot of people up unnecessarily.

The head office people are helpful enough but not using one (good) engineer per job means the overall service is very bad.

I ultimately gave up with the company when they gave me a £400 bill for wiring parts when the engineer said it should be cheap to repair. I might be happy to pay £400 to fix the oven but my experience with them to-date makes me think it's highly likely that £400 of wiring won't fix the problem. Indeed, the engineer told me an element was also needed but it didn't seem this was going to be ordered. What was the plan - install £400 of wiring which doesn't fix this issue and then have engineers 6, 7, and 8 come and order and fit more parts?

Their model just doesn't work.

Please be cautious when dealing with this company. They do not employ their own engineering staff; instead, they rely on self-employed engineers. When an issue arises, the company redirects responsibility to the independent engineer rather than handling the matter directly.

One of their engineers attended my property to repair a fridge. Not only did he render the appliance beyond repair, but he also caused damage to my property. When I contacted the company, they referred the matter to the engineer’s insurance rather than resolving the claim themselves.

It has now been five months, and I am still waiting for compensation. Based on my experience, I am not confident that they properly vet the self-employed engineers they work with. I would advise others to avoid using this company.

So we're slowly I hope (finally) getting to the point of having a pretty simple repair carried out on my gas cooker - which I have attempted to get completed since very early October (so much for the 10 day turn-around!).

I knew precisely what the matter was as had the same thing - thermo-couple - fixed about 8 years previously by a local firm who have now closed down and people retired.

It's quite hard to get a gas cooker engineer in North London I found and I first found We Repair through calling another agency who gave me a date for an engineer to come within a few days then I presume forwarded on the details to We Repair.

We Repair subsequently phoned me (very pleasant and helpful) and told me the engineer wasn't actually available on the date I had been given and eventually I was given another date, then changed, and all a long way ahead as he was booked up and then on holiday.

Eventually the great day dawned (a couple of weeks later) and the guy turned up stayed for all of four minutes - confirmed my diagnosis of the problem and took a photograph of the label on the cooker so the part could be ordered (something I could have done just as easily given I know the make of cooker and could describe what had gone wrong)

Great I thought the bit would be ordered (remember I've been charged rather a lot of money in advance by now - though I had to chase up the day before the visit and pay by phone as not had the link sent which I was told would receive and must use to pay in advance or the engineer wouldn't come out) and be rapidly fixed then all would be well in my kitchen.

Except the guy didn't get the photograph accurately so I had to be phoned back a couple of days later and asked to check/retake the photo. But the label was worn so the code number couldn't seen to order the part. I was less than pleased as you can imagine as the engineer should have seen the label was illegible and turned the cooker to check for other labels etc on the back to identify the models ... the lady from We Repair did however successfully get someone from their parts department who was more on the ball than the engineer to identify the part based on my description of the cooker brand etc (hurrah!!) so I pay for that online but then have to wait another couple of weeks until the engineer can come back to fit it....

so I wait in having arranged my working day and then on the day - a few mins past the last time on the morning slot I get a message to say the engineer had called but I'm not at home!

The engineer didn't even ring the bell - I would have heard it - didn't ring my mobile (though they clearly had the number as on the first super-fast visit I wouldn't have had text messages to say when arriving) and my neighbour when I rushed down to try to find him said he'd seen a guy sitting in a van by my house briefly and then drive off.

I hit the roof again as you can imagine (trying to remain polite however) - the lady in the office tries to get hold of the engineer to call him back but just in case books me another appointment two weeks later.... she obviously couldn't get hold of the engineer who was supposedly not answering his phone....he also supposedly had rung me from the call log but had called the wrong number (???).

So this time we give him my mobile number so he can call me.

Today I'm told will be here by 1pm at the latest

At 1.15 nothing, no calls, no doorbell ring so I call the office (as they were closed for lunch earlier) and I'm told he has re-arranged his route and won't be here until late afternoon/early evening...

As I'd been told the night before that arriving in the morning - I've been ready and waiting alertly since 7.45 just in case he came at 8am - I'm not pleased that not updated about the delay at all.

Even more so as I have a ticket to go out this evening having been a bit vague about availability then confirming with friends yesterday once knew a morning visit that I could join them and was booked to attend a (paying) event...

OK - update (17.45 on the 18th) - superfast and very efficient repair man has finally got here 20 mins before I need to go out - he is working amazingly quickly and confidently as aware I need to be gone - so I think will still get to where I need to be - hence upgrading my review and adding more stars - still not super wonderful re the delays detailed above