BankFive Reviews 5,373

Bank 5 service is 2nd to none. I've purchased multiple homes, refied multiple loans, and Bank 5 has outdone every other mortgage firm. Any concern I had along the way, was addressed immediately to m... See more

January 2, 2026 was our second experience working with Vice President Doreen Constancia at Bank 5 Somerset, Ma branch. We have been loyal customers over 20 years,and Doreen is very knowledgeable ,co... See more

open an account. I ended up opening two accounts with her help and it was a seamless process. I had an account before, but I couldn’t go in the app anymore. Hailee reactivated my app and helped me vie... See more

I needed some guidance on rolling over an old retirement plan with a former employer and since I had a traditional IRA with Bank5, I thought this option would best suit my needs. I contacted Bank5 and... See more

Dealing with Daniel at the Flint Branch always makes me feel comfortable…he always tries to get the best rates and knows what he’s doing…all of the staff there are pleasant and knowledgeable….makes m... See more

Jim Hanewich was beyond helpful in our securing a bridge loan to but our new home before selling our current home. It certainly was more complicated than we thought and Jim explained everything and m... See more

I am very happy to say that I am usually banking on t r express branch in Fall River but I have been having trouble lately and Donna from the Somerset branch is AMAZING she is so nice and though sh... See more

It's absolutely amazing and stuff and specially Victoria, small lending business developer. She's so kind and so nice and really appreciated her kindness and help. It's absolutely amazing. Thank you... See more

Everybody who has been a teller. the smiles, the why they treat me like family, No matter what they always help me, I been with them since 1999 and still there I wouldn't go anywhere else, and please... See more

Just opened an account. So helpful and informative about all the programs and incentives that the bank offers. Several days later I had an issue with my card and I was assisted immediately and the s... See more

I went through BankFive for the Energy Saver Home Loan Program MA is offering for low to moderate income home owners. The BankFive end of things was super easy! They have an app that works great and m... See more

I had an issue with my business checks that was ordered for me. Between the check company having my old address and additional information that was incorrect my stress level was through the roof. I sp... See more

I have always been grateful for the personal service the Bank is able to provide. I deal with many different banks both local and national. You don't realize what a difference it makes being able to... See more

I said this before and I'll say it again. Stop pretending, which all you corporate heartless entities are doing now as some advertising gimmick while real people suffer, that you "care". You corporate... See more

The bank teller recognized me from a single visit the previous week and was extremely helpful in ‘walking’ me through what I needed. She was very patient and explained everything thoroughly; she even... See more

I had bad service when I initially called in for info/assistance. I called back and requested to chat with the mgr which was Karla at the President Ave location. She resolved the matter so politely.... See more

My experience was incredibly easy and quick. Service I received was outstanding. I want to recognize three of your Westport MA employees: Janice Camara, Simone Lopes and Renee Roberts. The... See more

Susana helped provide me with all of my options and took the stress out of refinancing my home. She was patient and answered all of my questions. Emails were answered quickly and she even reached out... See more

Banker was extremely responsive after our phone conversation ended. BUT I have a real issue with my previous call about authorizing my account while on a cruise. I think your training needs improveme... See more

Jim Hanewich and his team were phenomenal to work with. My wife and I were moving from out of state and Jim helped make the process smooth and less stressful. Jim was available any time (even after ho... See more

You never have enough staff. The drive thru's are long waits, especially the one in Somerset. And especially on a Saturday. Your hours are ridiculous. Closing so early during the weekday, at 3 and... See more

There's nothing special about any banks. You're all built for people with big balances and your billionaire buddies. The average person is just a way to pad your bottom line and gain a nice bonus. We... See more

You are severely understaffed at some of your busy locations. Acushnet Ave in NB is a prime example. One teller working both window and lobby is uncalled for. I’ve made numerous complaints to upper ma... See more

Went just to use ATM drive thru. After 3 tries it didn't work, so I backed up and apparently I annoyed the staff by asking for help. They said come inside. I came in and 5 people working, 1 open t... See more

It for me, was very informative. I placed myself into a position that everything seemingly lined up. Down to the question in this email , “how was your buying experience “. I find some employees more... See more

I have had a great experience with Bank 5 because of the personal interactions I have had with the staff here. The person at the Warwick location is always eager to help. I feel that she has became li... See more

Stephen Conos, the representative who helped me open a debit card was polite and courteous. He walked me through the steps and made it easy for me to understand the process

I had an amazing experience all thanks to my awesome loan officer Miguel and his team. I would recommend everyone to use his services because he goes above and beyond and his expertise level in the fi... See more

Sara Pavao in the Swansea branch made the process of opening a new account with Bank5 very easy. We are returning customers and she was able to update our information and get the new account opened in... See more

I had my debit card compromised so we closed it I mentioned living out of town I sent the info through the website 2twice spoke with an employee who walked me through filling out a secure email more t... See more

My husband and I recently became victims of a phone scam and unfortunately lost some of our savings. We’d like to thank Renee, at Bank 5 in Somerset, who assisted us with closing our affected accounts... See more

Miguel has been absolutely incredible throughout the entire process! He was patient, attentive, and worked closely with me every step of the way. Thanks to his dedication and support, I was able to s... See more

I purchased a money market tied to the Boston Housing index -1 the bank changed the terms to -1.5 . Reputable banks like North Easton Savings do not allow new customers offered the plan but honor the... See more

Monica Botelho has made miracles happen for me! She assisted me in obtaining a mortgage for my land and with a HELOC. She is knowledgeable and efficient! I am super grateful for all she has done it’s... See more

My 5 year bank CD was closed and turned over to unclaimed property around the 3.5 year mark of the contract term. Gina Smith has been wonderful helping me reinstate my CD. I really appreciate th... See more

Bank 5 on President Ave in Fall River, has the best staff one can find ina bank.t begins with the esteemed manager and flows through to each teller. Working under this manager, staff feel confident an... See more

I was on hold for quite sometime. The what appears to be lack of communication’s ,had me back and forth between customer service and in-person for a full afternoon. The atm was not working to activate... See more

Everytime I go to BankFive it is a wonderful experience! My most recent branch was President Ave in Fall River, MA and I had the delightful experience of being helped by Alexis who was exceptional and... See more

The parking lot is horrible to navigate! I was looking for Canadian currency and called ahead to make sure they had it. Got there about 10 minutes later and she told me it was all sold out. I suggeste... See more

The employees I dealt with were AJ and Hailee Cabral. Both were very knowledgeable about setting up the best situation for me. Hailee explained to me the different options I had which made me feel B... See more

Opened a new account with Bank 5 on July28,2025. My partner passed in April from cancer so I needed a new start after shared accounts and medical bills. Went to the branch in New Bedford where I was h... See more

William was amazing! I’m truly not always the easiest client in the sense of I can be a little annoying unintentionally lol, but he answered every question and email(s) so quickly. Such a kind man who... See more

I went in to just get the routing number to my account and Ashley stepped in and helped learn a little more about the Home Equity loans as I had explained I needed the number in order to close on my h... See more