Blue Nile Reviews 1,378

I love that Blue Nile has a diamond upgrade program that keeps the full value of your original purchase. The process is a little wonky and time consuming. When I was looking for a very specific diamon... See more

Service was excellent by your staff in Salem NH location, multiple selection of rings, quality of stones, all at competitive prices. Also, pleased with every BN purchase over the years. Only issues... See more

The necklace was stunning but too short. I wish Blue Nile's tennis necklaces and bracelts had sizing options to buy-up (ex: necklace at 16", 17", 18"; bracelet at 7", 7.5", 8") versus having to reach... See more

For some reason the delivery date was delayed longer than expected. Other than that very happy with customer service, highly attentive and responsive! Had to exchange the ring. Chose to repurchase dif... See more

We visited Blue Nile to purchase wedding rings after buying our engagement ring there a year ago. Being return customers, we received a discount. Cameron was amazing in helping us find the right ring... See more

The ring is absolutely gorgeous and the quality is magnificent. We also weren’t expecting the packaging. It came in a very sturdy and attractive display box. E will be purchasing from blue Nike in the... See more

Recently ordered my wedding rings from Blue Nile and have had a very pleasant experience. I realised I forgot to add a $50 discount code when checking out, and instead of making a fuss, they just sent... See more

The diamond yellow gold earrings left black marks on my wife’s ears due to sub quality 14 karat gold. The shape of the earrings was not circular and felt flimsy. Not what we expected from $7k earings.... See more

Beautiful 1 carat Lab created diamond stud earrings in 14k yellow gold. No one will ever be able to tell they are not natural diamonds. Every bit the sparkle I wanted but at a fraction of the cost. I'... See more

I ordered design your own 4 prong diamond earrings for a store pickup. The order arrived in store late and when went to finally pickup, the backs were not secure. This should have never passed a qu... See more

My experience was very good, although I was a bit nervous about scale and sizing from photos. The order process was smooth and seamless. The packaging, shipping box, internal large box and ring box... See more

Customer service in store was fantastic and online chat was great as well! We had a wonderful experience in store working with Angela Porco at Somerset Mall, Troy MI. Wanted to add insurance and was a... See more

After a few ordering mistakes the excellent customer service team helped me with a return and cancelling to finally, third times a charm, get the perfect gift for my partner. The quality and sparkle... See more

Very good selection of settings and gemstones. Loved ability to see band in different gold colors and with shape and size of stone. Appreciated being contacted to verify my band color choice. Ring sho... See more

Our customer service agent Amie was very knowledgeable, and patiently taught us the basic principles of diamonds. She was very sensitive to our needs and discreetly asked the questions necessary to... See more

Jeremy was amazing. He helped me from start to finish, explaining everything and answering all of my questions. He was very patient, knowledgeable, and friendly. I would definitely go to Blue Nile at... See more

I have spent around $60,000 on various jewelry including an engagement ring among other high end items. The quality is poor and when you exercise a warranty after another jewelry says it’s poor crafts... See more

Upgrading my ring for our 30th wedding anniversary so I started looking at multiple sites. I’ve ordered from Blue Nile in the past and now they have stores you can go into to look in person so I booke... See more

Wife had lost her original wedding band a while back. I'd gotten her an anniversary ring, so she decided that she also wanted a replacement, yellow gold band that matched the anniversary ring she ha... See more

I ordered 3 items around Black Friday/cyberMonday. They all exceeded my expectations for quality and beauty. One item showed up at a lower price on cyberMonday than what I had paid, and customer servi... See more

Terrible quality, will not honor their lifetime warranty. Within 4 months these earrings were tarnishing and real 14 karat gold will not do that. So these are either defective or fake and they will no... See more

My husband bought diamond studs for me for Christmas from Blue Nile. They are too heavy and hung down on my ear lobes even with different backs. He tried to return them one week after Christmas in ori... See more

I'm very disappointed I made such an important purchase (engagement ring) through Blue Nile. I made plans to propose on a romantic trip out of the country based on the date I would receive the ring. I... See more

After spending thousands of dollars on a ring, we recently had to send back for a resizing and they did not send the ring back with the bigger box. Now, customer service is saying they will charge me... See more

When I ordered a pair of earings in mid-November, I did not see anything that let me know that it would take until December 17 for them to ship. They did arrive before Christmas, but I was worried.... See more

I bought this for a gift for my granddaughter. It's a beautiful bracelet and she loves it, however, we are contemplating returning it as it is too big for her wrist. She spoke to a consultant about po... See more

The customer service was exceptional! After that the actual purchase was disastrous. We ordered a solitaire and a jacket. We were told they would be sized. We paid cash then received a call stating th... See more

The ring that arrived was too tight, and due to shipping delays, the return/exchange period elapsed before the ring arrived. No extension of this period was offered. A truly terrible experience. I ad... See more

The ring was beautiful with very quick shipment and immediately took my payment. The problem is the return process. Shipped the ring back was received on December 30 not actually credited with it bein... See more

Had gone to the Austin location to purchase wedding bands for my fiance and myself. Had purchased our rings and came in to the wrong size. Both my ring and my fiance's ring did not fit. We were pr... See more

The diamond earrings themselves are outstanding. Very sparkly and beautiful. The only reason I am rating a 3 (instead of a 5) is that one of the backings is already loose. I’ve barely had the earrings... See more

Great experience! Bought my wife her engagement ring 10 years ago and an eternity ring for our anniversary. Easy peasy lemon squeezy and both appraised well above purchase price. She loves them and ha... See more

Lianna Glass really delivered excellent customer service. I really appreciated her patience and knowledge to help me shop for a wedding band. She also brought water and snacks out for my 18 month year... See more

Walked into the Bellevue Square Mall location looking for a 5-year eternity band. The specialist I worked with made the entire experience extremely positive. I was in and out within 15-20 minutes with... See more

We had looked at Blue Nile's selection online and wanted to see some pieces in person. Fortunately, there's a Blue Nile Brick and Mortar location in Bellevue (we live in Seattle). We had great servi... See more

I had loss one of my diamond studs. Thankful I had insurance Jewelers Mutual, after my claim was approved they coordinated with Blue Nile and sent me several pairs to pick from. I received the pair to... See more

I really like your jewelry. I didn't know exactly why I find it just better looking that almost everything else online. Simple but at the same time very classy and stylish. The overnight shipping expe... See more

I dealt with Katie Weldon when I purchased an engagement ring, the service was as flawless as the diamond. There was never any question Katie couldn’t assist with even sometimes getting back to me on... See more

Salesperson not knowledgeable. Took forever to look up stuff online and I could do it faster. Gave me incorrect info and I bought a ring that later I had to return and replace. It took 30 minutes to c... See more

I need a compensation for a gift that was suppose to arrive a week before christmas and arrived after new years. They told me I’ll get the compensation once the product has been shipped. How can I c... See more

Since the day I bought my wife's engagement ring 10 years ago, to recently. Purchasing the 10 year anniversary ring, I've never had a bad experience. Great delivery, very transparent. Best quality of... See more