Boots Hearingcare Reviews 15,410

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring attitude, and thoroughness in explaining everything in detail. Consumers appreciate that nothing is too much trouble for the staff, and many highlight the exceptional customer service skills they experienced. People also value the efficiency of follow-up appointments. The service provided is consistently described as excellent, with reviewers noting the informative and helpful nature of the consultations. Consumers felt at ease throughout the process, with audiologists being patient, knowledgeable, and personable. Reviewers also appreciate the user-friendly experience, highlighting how staff take the time to listen and provide tailored solutions.

Based on these reviews

Rated 5 out of 5 stars

This was my first experience with an audiologist. Roshni Thanki was wonderful, put me at complete ease. She was very professional, caring, thorough, punctual and explained everything in great detail.... See more

Rated 5 out of 5 stars

Ayesha was so helpful every step of the way. She explained every part of the hearing test, was very patient and made the whole process informative and interesting. Lots of information given with the... See more

Rated 5 out of 5 stars

Roshni at Boots Leicester City Centre has always been incredibly helpful & professional. I have been wearing hearing aids for over 6 years & Roshni has helped me throughout this time. She puts you at... See more

Rated 5 out of 5 stars

Boots Chesterfield - Hearing Care Recently being signed off by Rebecca I found her to be very professional, kind, patient she explained every aspect of using hearing aids. I am so happy to now be abl... See more

Rated 5 out of 5 stars

Friendly helpful staff who insure you understand what there saying.no problem if u need to return(in my case a few times.cant remember the guys name but 10/10 for his help and understanding to an olde... See more

Rated 5 out of 5 stars

My husband made an appointment as his hearing had deteriorated. We went to the Merry Hill branch. The reception was spotlessly clean and staff were very welcoming. Our audiologist was Katie, a lovely... See more

Rated 5 out of 5 stars

Initially had a bad experience with Boots hearing care with cancelled appointments and a very rude audiologist at the Romford Branch. I then gave them 1 final shot as my ENT needed me to get impressio... See more

Rated 5 out of 5 stars

I have been attending Boots Hearing Care in Leicester for 9 years for appointments with Roshni Thanki and recently purchased my second pair of hearing aids. In that time Roshni has always been welco... See more

Rated 1 out of 5 stars

Sort help today, service substand, wouldn't go back for any health advice. Have a wound which could be infected, explained, offered E45 cream, what a joke, explained the problem, to busy to take you... See more

Company replied

Rated 5 out of 5 stars

Having worn hearing aids for some 11 years via an independent company, I first attended Boots, Shirley, Sears Retail Park on 1/11/25 to be tested by Falak Akram. I collected my new aids on 8/11/25. A... See more

Rated 5 out of 5 stars

I had hearing appointment today with Riddhi at Boots in Derby. For anyone wanting hearing advice I totally recommend making an appointment with her as she is absolutely lovely with such a pleasant a... See more

Rated 5 out of 5 stars

Boots Opticians Exmouth, have provided first class service to my 4 year old daughter. From our first interaction the service, professionalism, patience, and understanding have been superb. Nothing has... See more

Rated 5 out of 5 stars

Sam has been my audiologist for the past six years and is totally the best! Appointments with him are stress free, the advice given second to none and importantly, he genuinely cares about my hea... See more

Rated 5 out of 5 stars

Shuren is absolutely fantastic. He really listens and cares about what he does. Caring and very dedicated, polite and knowledgeable, full of information and definitely a people person. He put us at... See more

Rated 5 out of 5 stars

Aisling at Inverness Boots hearing centre could not have been more helpful. My Aunt (92) was delighted with her attentiveness, care and knowledge. She very patiently checked her ears and sorted out h... See more

Rated 5 out of 5 stars

Rebecca provided excellent advice and support throughout. She explained things clearly and showed me how to look after and maintain the new Cross system I've been fitted with. She helped me get to gri... See more

Rated 5 out of 5 stars

Took my father in law for a hearing check, he had been wearing hearing aids for a number of years which were purchased from another High Street opticians. We went to the Shrewsbury branch and saw... See more

Rated 5 out of 5 stars

After a family visit to Boots hearing care, we came away feeling very well looked after! Daniela was very professional and efficient at my daughter’s wax removal, highly recommended! Kadam was very... See more

Rated 5 out of 5 stars

Roshni herself. She is patient chatty polite and very friendly always greets you with your first name and a lovely smile. Your never rushed she finds time to listen to the problem you have and put it... See more

Rated 1 out of 5 stars

My elderly Mother has had her long awaited appointment cancelled again. She has been without working hearing aids for a few weeks and was looking forward to finally getting them fixed tomorrow. Living... See more

Company replied

Rated 2 out of 5 stars

Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email. Product battery lasts only 6/7 hrs so tried to ret... See more

Company replied

Rated 1 out of 5 stars

I have just switched my (rubbish) Boots hearing aids with a pair from SpecSavers... Bottom line: Boots did not help my hearing... Specsavers did... same model hearing aid!. Returned my top of... See more

Company replied

Rated 1 out of 5 stars

Your Audiologist at parkgate Rotherham. Does not respect clients health conditions. Nor do head office who would not ask her to wear a mask to keep client safe. They were told of my health con... See more

Company replied

Rated 5 out of 5 stars

I have been attending for 3 months for assessment for hearing aids and am so fortunate to have seen Amy Benjamin on each occasion . I have found her to be knowledgable and skillful. She is unfailingly... See more

Rated 5 out of 5 stars

My hearing test could not have gone any better! The lady who did the test was very thorough in examining my ears, taking a medical history and conducting the test. She also gave very good follow up ad... See more

Rated 5 out of 5 stars

Boots Hearing Centre Merry Hill From the outset I have received excellent service and support with my new hearing aids. The care and advice received has been outstanding and the staff so helpful,... See more

Rated 5 out of 5 stars

Since having my hearing aids quite some time ago I have for the last few years been seen by Roshni who has always been most friendly, understanding and taken the time to explain the ins and outs... See more

Rated 5 out of 5 stars

We were very pleased with Felicity she explained everything to us about the earring aids.So we decided to purchase them next Friday16 th May.very professional service and lovely manner dealing with pe... See more

Rated 5 out of 5 stars

Very pleased to have switched to Boots Hearingcare. My wife is impressed with the attention and help she has received from Mr. Koteshwar Dasari. He inspires confidence with his quiet authority, knowle... See more

Rated 1 out of 5 stars

No major issues with the actual hearing aids (although one has been repaired three times and the other once). My issue is with the hassle involved in getting faults rectified. Boots quote seven t... See more

Company replied

Rated 5 out of 5 stars

I have been attending Boots Hearing for several years and look forward to attending my annual review with Roshni Thanki. Roshni is such a Friendly, Caring, knowledgeable, and professional Audiologist.... See more

Rated 5 out of 5 stars

I have made numerous visits to Boots Hearing care. Leicester, initially for purchase and follow up reviews. On each occasion I was attended by Roshni Thanki. I returned today because my hearing aids... See more

Rated 1 out of 5 stars

I'd do zero stars if it allowed. Had an appointment for my stepfather at 11:45. By 12:00 we had'nt encountered a soul, then, when we asked we were told they could not do his hearing test! No expla... See more

Company replied

Rated 5 out of 5 stars

My mum & I visited Boots Hearingcare at 55 Quarry St, Hamilton today. The service my mum received was excellent with our audiologist (I think his name was Chris) going above & beyond normal service to... See more

Rated 5 out of 5 stars

Hearing test process starts with screen followed by fuller test. I had an initial appointment which audiologist Jeanie Fong was able to adjust while I was there to both tests with just time for a coff... See more

Rated 5 out of 5 stars

My husband and I both need hearing aids. On arrival at the store we were met by happy, helpful staff. Seen by Joanna the audiologist who was covering from their Chelmsford store. She was patient, kno... See more

Rated 5 out of 5 stars

I had my first hearing test at Boots Whetstone and my audiologist, Farseena, was absolutely amazing. She was kind, welcoming, and very informative throughout the appointment, with a smile on her face... See more

Rated 5 out of 5 stars

Outstanding service - cannot fault at all My 7ish year old titanium hearing aids, the battery casing broke on one hearing aid. I posted at 5pm on Friday to your head office in Wales, only to receiv... See more

Rated 5 out of 5 stars

For over 12 months my hearing has deteriorated, after a nasty infection. Being only 53 the thought of hearing aids was quite scary. After my initial free hearing test it was confirmed I had hearing lo... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Rated 5 out of 5 stars

Customer Care

I have been a customer of Boots Hearing for 15+ years. This is despite Boots charging a “premium “ price . ( same product up to £200.00 less from local competition!!!) The reason I continue to be a loyal Boots customer is the excellent audiologists that have looked after me , coupled with the comprehensive Boots after care I have received throughout from both Audiologist and Optometric staff.
If any minor malfunctions / adjustments have been required. I have arrived totally unannounced but have without exception always been welcomed promptly and professionally in every aspect and my query resolved either by adjustment or explanation.
My appointment today with audiologist Georgia Fellas was no exception punctual, extremely professional and welcoming in every respect. All aspects of the hearing assessment process and subsequent options were clearly explained.
I was aware prior to my appointment that I was due an imminent “upgrade” and had assumed that on completion of my assessment an order would be placed and a future appointment made for fitting. However!! I was delighted when Georgia informed me that she had replacement “upgraded” new hearing aids in stock and they could be immediately set up!!
This enabled me to leave with my hearing noticeably enhanced with the new hearing aids fitted. A very happy customer!!
My thanks to Georgia and all the Boots staff for the outstanding customer service in every respect afforded to me. Thank you.
Bryan

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Angela at pontefract boots hearing…

Angela at pontefract boots hearing goes way beyond with her lovely caring nature. She really does care about your hearing . My mould had broken and she is making me another even though it's not part of the guarantee. She truly is an asset to the boots hearing team . She genuinely felt concerned that I hadn't broken it so she has pursued it for me . I highly recommend Angela to anyone that is suffering from hearing loss. She is just amazing . Thank you jane hawkins

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Went to have my hearing test & had fantastic service from Saffiyah Chan She discussed with me everything she was doing & was very patient if I asked lots of questions I’m now enjoying my new earring aids Thank you

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience and very nice and friendly audiologist Nadeera , didn't realize how much I couldn't hear , hopefully be back soon to select my hearing aids

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Rude staff they

Rude staff they don’t care that you have a question they end up running away when they see you are about to ask something And when you ask if you can try a after shave they look at you like you have asked for £500

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Boots Bangor North Wales hearing Care Centre

I think Boots are lucky in Bangor to have such a professional and polite audiologist called Leah, so professional and at making everyone at ease, I highly recommend Bangor Northwales Boots hearing care centre for your hearing test.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Aberdeen Quine…

Friendly helpful staff who insure you understand what there saying.no problem if u need to return(in my case a few times.cant remember the guys name but 10/10 for his help and understanding to an older lady customer.

20 February 2025
Rated 5 out of 5 stars

Great experience

Great experience today. Went for a free 15 minute hearing test. At the Guildford branch.
Rodica was very efficient and explained everything to me at each stage of the test.
Will return again in a year.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish Boots Hearing Aids switched for (great) SpecSavers HAs…

I have just switched my (rubbish) Boots hearing aids with a pair from SpecSavers... Bottom line: Boots did not help my hearing... Specsavers did... same model hearing aid!.

Returned my top of the range "Phonak" hearing aids to boots (within the 90 day trial period) (full refund coming). They were rubbish. I was unable to understand speech in the hearing aid for my bad ear.. and no matter what changes the audiologist made it did not help.. he became quite unhelpful after the 3-4th attempt to make them better.

Specsavers on the other hand have got it right at the start... same model hearing aid - different audiologist.

Got quite a bit of attitude from the receptionist bloke when I gave them back too ... hey hoo, I'll stick to buying suncream from boots in the future and leave the technical stuff to others !

6 February 2026
Unprompted review
Boots Hearingcare logo

Reply from Boots Hearingcare

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to [email protected] and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 1 out of 5 stars

Poor communication and service

Hearing aids were in for a service. Took 30 days instead of 14. Had to chase Boots Hearing, woefully inadequate communication. Very disappointing

6 February 2026
Unprompted review
Boots Hearingcare logo

Reply from Boots Hearingcare

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to [email protected] and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Roshni at Boots Leicester City Centre…

Roshni at Boots Leicester City Centre has always been incredibly helpful & professional. I have been wearing hearing aids for over 6 years & Roshni has helped me throughout this time. She puts you at your ease & fully explains the process as well as the benefits of the hearing aids. She has given me her direct email & has helped with queries throughout the first year of my new hearing aids, together with helping with a technical issue I had. There is no doubt that my hearing benefits from the regular help & support from Roshni. She is a great asset to Boots & is a fantastic help!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Boots Hearing Centre Merry Hill

Boots Hearing Centre Merry Hill

From the outset I have received excellent service and support with my new hearing aids. The care and advice received has been outstanding and the staff so helpful, knowledgeable and friendly.

Great job and great service, thank you.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

From bad to excellent!!

Initially had a bad experience with Boots hearing care with cancelled appointments and a very rude audiologist at the Romford Branch. I then gave them 1 final shot as my ENT needed me to get impressions for molded swim plugs. I was given an appointment at Brentwood branch where I met Vanessa. She was incredible!! She was friendly and bubbly and whilst maintaining uppermost professionalism with her craft she was jovial and had quite a good laugh which all led to a great experience. She completely knew her craft and every step was faultless. She explained everything and gave reassurance. I would highly recommend for anyone needing impressions, especially if they had the same start as I did, to go to Brentwood and look out for this lady.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eliminating extraneous noise and the Internet connection was as fast as it should be.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Boots heaing tests are brilliant

Boots heaing tests are brilliant. Up to date. And their advisors are very capable and sympathetic. A very positive experience for anyone wanting to purchase a hearing aid to improve their hearing. 10/10

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Seen by Sophie today

Seen by Sophie today. Really professional service. I had my ears cleaned and a hearing test with great results. I will certainly be returning thanks Sophie.

4 February 2026
Unprompted review

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