This was my first experience with an audiologist. Roshni Thanki was wonderful, put me at complete ease. She was very professional, caring, thorough, punctual and explained everything in great detail.... See more
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Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
21 Trinity Square, LL30 2RH, Llandudno, United Kingdom
- 0345 270 1600
- [email protected]
- www.bootshearingcare.com
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Customer Care
I have been a customer of Boots Hearing for 15+ years. This is despite Boots charging a “premium “ price . ( same product up to £200.00 less from local competition!!!) The reason I continue to be a loyal Boots customer is the excellent audiologists that have looked after me , coupled with the comprehensive Boots after care I have received throughout from both Audiologist and Optometric staff.
If any minor malfunctions / adjustments have been required. I have arrived totally unannounced but have without exception always been welcomed promptly and professionally in every aspect and my query resolved either by adjustment or explanation.
My appointment today with audiologist Georgia Fellas was no exception punctual, extremely professional and welcoming in every respect. All aspects of the hearing assessment process and subsequent options were clearly explained.
I was aware prior to my appointment that I was due an imminent “upgrade” and had assumed that on completion of my assessment an order would be placed and a future appointment made for fitting. However!! I was delighted when Georgia informed me that she had replacement “upgraded” new hearing aids in stock and they could be immediately set up!!
This enabled me to leave with my hearing noticeably enhanced with the new hearing aids fitted. A very happy customer!!
My thanks to Georgia and all the Boots staff for the outstanding customer service in every respect afforded to me. Thank you.
Bryan
Angela at pontefract boots hearing…
Angela at pontefract boots hearing goes way beyond with her lovely caring nature. She really does care about your hearing . My mould had broken and she is making me another even though it's not part of the guarantee. She truly is an asset to the boots hearing team . She genuinely felt concerned that I hadn't broken it so she has pursued it for me . I highly recommend Angela to anyone that is suffering from hearing loss. She is just amazing . Thank you jane hawkins
Very happy customer
Went to have my hearing test & had fantastic service from Saffiyah Chan She discussed with me everything she was doing & was very patient if I asked lots of questions I’m now enjoying my new earring aids Thank you
Very good experience
Very good experience and very nice and friendly audiologist Nadeera , didn't realize how much I couldn't hear , hopefully be back soon to select my hearing aids
Taz gives 100%
Taz is always kind, patient and considerate.
She makes sure that the customers are well looked after. 😀
Rude staff they
Rude staff they don’t care that you have a question they end up running away when they see you are about to ask something And when you ask if you can try a after shave they look at you like you have asked for £500
Prompt pleasant appointment
Prompt pleasant appointment. Sorted the problem with hearing aids. Audiologist very understanding and explained the issue.
Boots Bangor North Wales hearing Care Centre
I think Boots are lucky in Bangor to have such a professional and polite audiologist called Leah, so professional and at making everyone at ease, I highly recommend Bangor Northwales Boots hearing care centre for your hearing test.
Aberdeen Quine…
Friendly helpful staff who insure you understand what there saying.no problem if u need to return(in my case a few times.cant remember the guys name but 10/10 for his help and understanding to an older lady customer.
Great experience
Great experience today. Went for a free 15 minute hearing test. At the Guildford branch.
Rodica was very efficient and explained everything to me at each stage of the test.
Will return again in a year.
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Rubbish Boots Hearing Aids switched for (great) SpecSavers HAs…
I have just switched my (rubbish) Boots hearing aids with a pair from SpecSavers... Bottom line: Boots did not help my hearing... Specsavers did... same model hearing aid!.
Returned my top of the range "Phonak" hearing aids to boots (within the 90 day trial period) (full refund coming). They were rubbish. I was unable to understand speech in the hearing aid for my bad ear.. and no matter what changes the audiologist made it did not help.. he became quite unhelpful after the 3-4th attempt to make them better.
Specsavers on the other hand have got it right at the start... same model hearing aid - different audiologist.
Got quite a bit of attitude from the receptionist bloke when I gave them back too ... hey hoo, I'll stick to buying suncream from boots in the future and leave the technical stuff to others !

Reply from Boots Hearingcare
Poor communication and service
Hearing aids were in for a service. Took 30 days instead of 14. Had to chase Boots Hearing, woefully inadequate communication. Very disappointing

Reply from Boots Hearingcare
Roshni at Boots Leicester City Centre…
Roshni at Boots Leicester City Centre has always been incredibly helpful & professional. I have been wearing hearing aids for over 6 years & Roshni has helped me throughout this time. She puts you at your ease & fully explains the process as well as the benefits of the hearing aids. She has given me her direct email & has helped with queries throughout the first year of my new hearing aids, together with helping with a technical issue I had. There is no doubt that my hearing benefits from the regular help & support from Roshni. She is a great asset to Boots & is a fantastic help!
Karishima was so polite and talked me…
Karishima was so polite and talked me through every step, explaining all the tests and the data afterwards. Very professional with a kind demeanor.
Boots Hearing Centre Merry Hill
Boots Hearing Centre Merry Hill
From the outset I have received excellent service and support with my new hearing aids. The care and advice received has been outstanding and the staff so helpful, knowledgeable and friendly.
Great job and great service, thank you.
From bad to excellent!!
Initially had a bad experience with Boots hearing care with cancelled appointments and a very rude audiologist at the Romford Branch. I then gave them 1 final shot as my ENT needed me to get impressions for molded swim plugs. I was given an appointment at Brentwood branch where I met Vanessa. She was incredible!! She was friendly and bubbly and whilst maintaining uppermost professionalism with her craft she was jovial and had quite a good laugh which all led to a great experience. She completely knew her craft and every step was faultless. She explained everything and gave reassurance. I would highly recommend for anyone needing impressions, especially if they had the same start as I did, to go to Brentwood and look out for this lady.
Excellent service
The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eliminating extraneous noise and the Internet connection was as fast as it should be.
Boots heaing tests are brilliant
Boots heaing tests are brilliant. Up to date. And their advisors are very capable and sympathetic. A very positive experience for anyone wanting to purchase a hearing aid to improve their hearing. 10/10
Seen by Sophie today
Seen by Sophie today. Really professional service. I had my ears cleaned and a hearing test with great results. I will certainly be returning thanks Sophie.
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