While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and diverse range of products available, highlighting the comfort and smooth finish of the plugs. Consumers appreciate the company's attention to detail, noting the appealing packaging and personal touches that enhance the overall experience. People also rave about the exceptional customer service, describing the team as friendly, responsive, and always willing to go the extra mile to resolve issues. Reviewers value the fast and reliable delivery service, as well as the clear and consistent communication throughout the ordering process. Many customers express their loyalty, stating they have been ordering from Custom Plugs for years and wouldn't consider buying from anywhere else.

Based on these reviews

Rated 5 out of 5 stars

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet u... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them ap... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always... See more

Company replied

Rated 5 out of 5 stars

Been ordering from Custom Plugs for over 10 years. Met the people who started it at a tattoo convention and got a business card from them, so they were the first thought when wanting new plugs. Got to... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering from Custom Plugs for years and always loved their products and fast shipping. A little while ago (I’m only just getting round to posting this so the date is an estimate) they reall... See more

Company replied

Rated 5 out of 5 stars

I’ve been stretching my ears for a long time and these custom plugs have easily become my go-to. The sizing is bang on and they’re super comfortable to wear, even for longer periods. The finish is... See more

Company replied

Rated 5 out of 5 stars

Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none I had an item ar... See more

Rated 5 out of 5 stars

Nothing makes me happier than seeing that sick looking envelope come through my door! I ordered a selection of plugs and tunnels on there free plug promotion and like everything that they've chosen t... See more

Company replied

Rated 5 out of 5 stars

My first time purchasing from Custom Plugs and an error on my part I ordered the wrong stretching kit. So I popped over an email to the team and received an email back from Carmelo who couldn't o... See more

Company replied

Rated 5 out of 5 stars

I ordered some glass plugs from here, as I was looking to continue dead stretching but didn't wanna wait for an order from Body Art Forms. Especially for just 2 glass plugs. Navigating the website was... See more

Company replied

Rated 5 out of 5 stars

Amazing communication with clients. Made an order for custom plugs and Ella communicated with me via email the whole time, making sure the design was perfect. The package was also shipped on the same... See more

Company replied

Rated 5 out of 5 stars

The delivery is amazingly quick and all the things I've bought have came within 2 business days after I ordered and I've always been 100% happy with all of them. I was suggested this brand when I star... See more

Company replied

Rated 5 out of 5 stars

I recently ordered, and mistakenly ordered the incorrect size for the plugs that I needed. Carmelo Was the support agent who reached out to me initially about my order, and the one who assisted me thr... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Custom Plugs for the last few years and have had a great experience every time. Great quality plugs/tunnels/body jewellery with quick delivery and the Custom Plugs team are lov... See more

Company replied

Rated 5 out of 5 stars

I have been a proud member of the ‘Custom Plugs family’ for YEARS! They are - hands down - THE loveliest team I’ve ever had the pleasure of ordering from (and is why I will continue to do so!)... See more

Company replied

Rated 5 out of 5 stars

So what can I say about your customer service. Carmelo who's been helping me has been amazing. New her stuff nothing was to much trouble. She was so friendly and helpful. Resolved my issue straight a... See more

Rated 5 out of 5 stars

Self made error was quickly and efficiently resolved by the fantastic Carmelo, her customer service was beyond the call of duty! Have bought many items from Custom Plugs and al;ways been completely sa... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering from custom plugs over several years now and I’ve always been happy with the quality of what I’ve received. They have great customer service and I’ve even got free plugs before for... See more

Company replied

Rated 1 out of 5 stars

These plugs were suggested to my son because of the high reviews he ordered them January 24th and a month later still hasn't received them. He's contacted the websites customer service many times and... See more

Company replied

Rated 1 out of 5 stars

They refuse to give you the Royal Mail tracking information - forcing you to download the third party Shop App - which Royal Mail doesn’t even provide the tracking and delivery details to anyway! Othe... See more

Rated 5 out of 5 stars

My order came super quickly, this is my third time ordering from them. Their stuff always comes in great condition and very well made! I would definitely recommend :)

Company replied

Rated 5 out of 5 stars

I order with custom plugs occasionally. But every order I have done has been absolutely out of this word. A wide range of designs,shapes and materials and they're all fantastic! My go to place f... See more

Company replied

Rated 5 out of 5 stars

I absolutely love these guys. Excellent selection so you can have a cool different set of plugs for every day of the year! Branding and packaging is cool, always get my orders on time. What's not t... See more

Company replied

Rated 5 out of 5 stars

Great range of options and sizes to choose from. I went for the Rose Quartz and Labradorite stone plugs. Really quick delivery and they look absolutely stunning. Will definitely be ordering more.

Company replied

Rated 1 out of 5 stars

Took money for order. Once confirmation came through they emailed to vaguely say they had supply issues so orders may take longer than said. 3 weeks later no item has turned up and have requested re... See more

Company replied

Rated 5 out of 5 stars

The quality of the plugs its amazing The order was delievered very fast Plus some of the best customer service I've ever had Definitely will be ordering again soon

Company replied

Rated 5 out of 5 stars

Ordered two sets of plugs and came 2 days after I ordered them one of the sets of plugs were a random pair and they are gorgeous stone plugs which are worth more than I paid for them 100% will be orde... See more

Company replied

Rated 5 out of 5 stars

I have always bought my jewellery from these lovely people, I get an extra gift every now and then, they are fair priced good quality and delivery is always quick cannot fault them.

Company replied

Rated 5 out of 5 stars

Straight forward process when ordering and quick delivery. Picked a pair of plugs and got a discount, then went ahead and paid for the mystery bag for a pair of plugs and again they have impressed me... See more

Company replied

Rated 5 out of 5 stars

I've been buying my plugs from these guys for years now and I can't imagine buying from anywhere else! The quality of the products are superb and the customer service is second to none👌 (the packa... See more

Company replied

Rated 5 out of 5 stars

Some of the best selections out there! I’ve been ordering through custom plugs for around a year now. I’ve never been disappointed in their quality & shipping time!

Company replied

Rated 1 out of 5 stars

I already paid €9 for the delivery, and the courier forced me to pay an additional €6. This is outrageous. Worst shop I've ever seen. I believe your store has seriously crossed the line. I was... See more

Company replied

Rated 3 out of 5 stars

So, I will say, for the amount of money spent, I’m highly disappointed. The way that these were advertised, it made one think that the images would be legible. I’ll give credit to the Death star... See more

Rated 1 out of 5 stars

Great if you want temporary piercings!:,) I have over 17 piercings and have never had an issue with them falling out, Whilst this sites jewellery is absolutely fantastic, I’ve lost 3/4 of the pier... See more

Rated 5 out of 5 stars

Easy to order & pay, great website, fast support if items are out of stock and changes to order are needed, many discount codes given also. Highly recommended ;)

Company replied

Rated 5 out of 5 stars

Quality plugs, quality stretching kits (just got my septum one), very nice designs and i've been purchasing for quite a few years and have never been disappointed with any of the products.

Company replied

Rated 5 out of 5 stars

The variety, and number of options to choose from is incredible. The choice of various material to choose from is great and I especially love the engraved wooden designs, they’re insanely cool. Orderi... See more

Company replied

Rated 5 out of 5 stars

Oh WOW! would most definitely recommend this company! 1 - quality = outstanding, so well made. Very smooth, wonderful fit. Very comfortable to wear. 2 - communication = brilliant, regular u... See more

Company replied

Rated 5 out of 5 stars

Always super happy with my purchases! Cannot fault the team! Been a loyal customer for many years and will continue to buy my plugs and body jewellery from them🎉

Company replied

Rated 5 out of 5 stars

Custom Plugs is awesome! I have loved all the products I have gotten, all high quality and stylish. Website is easy to navigate and products shipped out so quick! Highly recommend.

Company replied

Rated 5 out of 5 stars

Amazing quality, great customer service, really cool stickers too! I wouldn't go anywhere else for my plugs

Company replied

Rated 5 out of 5 stars

Custom Plugs is the only place I buy my body jewellery from. The shipping is very quick and the communication is great. I highly recommend!

Company replied

Rated 5 out of 5 stars

Excellent quality products and a free set of tunnels, equally as cool as the ones I ordered :) very fast delivery also.

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the tunnels I ordered!

Love the tunnels I ordered, a 20mm and a 10mm, I had ordered one of them a size too small by accident, I was unsure on the return process, they were speedy and lovely with emails and got me a replacement super fast. Always good experiences with them!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Love love love!

I love the piercings from CustomPlugs. Super fast shipping, friendly and helpful customer service, and exceptionally high-quality, unique piercings!
I often get compliments on the beautiful jewelry because you can’t buy pieces like these here in Germany.
I always enjoy ordering from them again and again and can highly recommend them to everyone!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

My Go-To

I’ve been stretching my ears for a long time and these custom plugs have easily become my go-to. The sizing is bang on and they’re super comfortable to wear, even for longer periods. The finish is really smooth, so no irritation or sore spots like I’ve had with cheaper plugs before. They go in easily, sit well, and just feel solid and well made.

Ordering was easy and delivery was quick, but I also want to mention the packaging because it genuinely stood out. The added artwork on the parcel and the bags is a really nice touch and makes the whole thing feel more personal and thought-through, not just another generic order. Everything arrived well protected and clearly cared for.

Overall, the quality has been consistently great and you can tell a lot of attention goes into both the products and the presentation. I’d definitely recommend these to anyone stretching their ears properly and I’ll 100% be ordering again.

9 January 2026
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello, Garth. Thank you so much for your kind review. We do pride ourselves on quality control and each order is checked multiple times item by item by various team members before its even packed. Making sure our delicate products are packed with extra protection.
Thank you for ordering with us! we appreciate you :)

Rated 5 out of 5 stars

Perfection

Easy to order, tunnels are perfect and the packaging is sublime. 10/10

4 February 2026
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you for your review, We are happy you like your order :)

Rated 5 out of 5 stars

I’ve ordered a few times from Custom…

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet upon arrival. When opening it there was a gorgeous tear drop set in my size plugs a mix of stone and wood that were simply stunning! They had left a note saying they had noticed me ordering a couple of times and as a thankyou they gave a free gift in my size! What fantastic customer service! I simply adore this company now!

29 January 2026
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Grace, Thank you for your kind review and for all your orders. Our customers make us who we are so we love to give back :)

Rated 1 out of 5 stars

Order still not received

I’ve been ordering from Custom Plugs for years, however this recent order I am still waiting to receive. I ordered it on the 29th of December, Customer Service were very helpful but are no longer responding to me - tracking has not updated on original order or on replacement order that was sent last week, neither seem to have made it to Royal Mail, will try and be a bit more patient but if not unfortunately will have to open a dispute with my bank as I have still received nothing :( will unfortunately not be ordering from this retailer again

29 December 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Lara, I am sorry you had this experience. We have recently changed our email system as we found some were going into junk and we were not seeing emails. During the period of 29th dec we were advised that our local royal mail sorting office was experiencing staff issues which is out of our control. If you issue with your order still wasn't resolved. Please email us at [email protected] and we can assist you.

Rated 5 out of 5 stars

Quality Products & Outstanding Customdr Service

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them apart. I recently had an issue, and the team especially Ella - handled it quickly, kindly, and with real care. Even when they didnt need to, they always go above and beyond to help and make sure you’re completely happy.

Thank you, Ella and the Custom Plugs team, for consistently outstanding service.

5 January 2026
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello, Thanks for you Review. Thanks for being a long term customer we appreciate you. Our team always try to go above and beyong for our customers. I will pass your comments on to Ella and the team :)

Rated 5 out of 5 stars

Fantastic products, fast shipping and excellent customer service

I’ve been ordering from Custom Plugs for years and always loved their products and fast shipping. A little while ago (I’m only just getting round to posting this so the date is an estimate) they really helped me out when I dropped and broke one of my favourite plugs which was one of the limited edition plugs that were no longer on their website. They helped me source a new one and I am so grateful.

31 October 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Louise, Happy our team could help you. I hope your loving your plugs :)

Rated 5 out of 5 stars

Great quality, stunning jewellery

I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always feels high quality and comfortable to wear - I honestly wish I'd found this store sooner!

2 January 2026
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thanks for your order and review, really glad that you love your orders from us!

Rated 3 out of 5 stars

Disappointing at best

So, I will say, for the amount of money spent, I’m highly disappointed. The way that these were advertised, it made one think that the images would be legible. I’ll give credit to the Death star ones, they aren’t AS bad as the R2D2 ones, but still.. this is unacceptable. I also understand these were made overseas, but I’m not sure where the loss or lack of product visibility would get tarnished in the timeframe it took for them to get to us.
As a wedding gift to my soon to be wife, I’m a bit embarrassed.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst shop I've ever seen.

I already paid €9 for the delivery, and the courier forced me to pay an additional €6.
This is outrageous.
Worst shop I've ever seen.
I believe your store has seriously crossed the line. I was forced to pay again for a delivery that I had already paid for, and which was delivered well beyond the promised timeframe.
This situation is outrageous and completely unprofessional.
I am not interested in who you are trying to shift the blame onto.
You use a courier service, I already paid for it, and this is not my problem.
It is not my fault that, due to some mistake, my parcel followed a strange route, left continental Europe, and then was sent back again.

23 December 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello, I am sorry about the fees you experience when trying to receive your order. unfortunitly these customs/duties are added on by your country or origin and not us. You paid for us to ship your order and customs in your own country added a customs and handling fee onto your order. This is outline in our terms of service on our website. The route your parcel took in getting to you has no impact on the duty you have to pay as the origin of the parcel is on the customs CN22 label attached to your order. Unfortunitly when ordering from overseas and importing into your country there are fees to pay which are put of our control. Interms of the promised time frame of delivery. our time frames shown on our site are estimated and sometime in busy periods they do take longer which is out of our control.

Rated 5 out of 5 stars

Amazing quality

Amazing quality, great customer service, really cool stickers too! I wouldn't go anywhere else for my plugs

20 December 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thanks for your review. We appreciate you :)

Rated 5 out of 5 stars

Quality products

Quality plugs, quality stretching kits (just got my septum one), very nice designs and i've been purchasing for quite a few years and have never been disappointed with any of the products.

18 December 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you for your orders and thanks for your review :) happy you like your kits

Rated 5 out of 5 stars

Customer service and there jewelery and stall

So what can I say about your customer service. Carmelo who's been helping me has been amazing. New her stuff nothing was to much trouble. She was so friendly and helpful. Resolved my issue straight away just great. Custom Plugs in general 10 out of 10. There stuff is amazing quality, the delivery is quick and safe over all the best place to buy your stuff from. These are my latest purchases

4 December 2025
Unprompted review
Rated 5 out of 5 stars

The only place I’d go for my ear stretching products

Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none

I had an item arrive broken, the email support was so quick and genuine to solve the issue and I had a replacement in my hands only 2 days later!

My other orders have arrived so quickly and are exactly what I wanted, I won’t go anywhere else for my plugs/tunnel/ear weight needs from now on

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is key

Unfortunately I did have an issue with my order, (technically issue, new system made an error and their emial that followed a couple days later went to my junk, not their fault) but it happens, I gave them a call and their response was absolutely brilliant, did everything they said they would and more, will happily use them again and again and highly recommend

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Custom Plugs is the only place I buy my…

Custom Plugs is the only place I buy my body jewellery from. The shipping is very quick and the communication is great. I highly recommend!

7 November 2025
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you so much for the lovely feedback and the 5 stars, Aimee! It's great to hear :)

Rated 1 out of 5 stars

Great if you want temporary piercings…

Great if you want temporary piercings!:,)

I have over 17 piercings and have never had an issue with them falling out, Whilst this sites jewellery is absolutely fantastic, I’ve lost 3/4 of the piercings I’ve ordered due to them falling out on their own!, if you want jewellery that’ll last 3 days before falling out randomly whilst out and about I’d highly recommend … other than this huge flaw, the jewellery, shipping and team are lovely

20 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look