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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the high quality of the products available, with many emphasizing the extensive range to choose from. Consumers find the website easy to navigate, which makes the ordering process simple and transparent. People report satisfaction with product quality. However, opinions on the delivery service are mixed, with some reviewers praising the speed and packaging, while others report issues with delays, unreliable carriers, and unexpected customs fees. Some consumers have also expressed concerns about orders not arriving and problems with specific courier services.

Based on these reviews

Rated 4 out of 5 stars

UPDATE: My order arrived Saturday thankfully. Order 941546930 The ordering process is easy enough, and the prices are good, but your order info says it will be delivered by a certain date and... See more

Company replied

Rated 5 out of 5 stars

My tummy & taste buds are loving my Jiva Organics Moong Dal from IHerb. I was recently diagnosed with painful Gut Dysbiosis & found it easy on the digestion, quick to cook& scrumptuous... See more

Company replied

Rated 5 out of 5 stars

My first order was detained by South African customs and required expensive SAHPRA authorisation that would have cost more than double the purchase price. When I explained the situation, iHerb's c... See more

Company replied

Rated 5 out of 5 stars

order arrived 6 days ahead of predicted day, everything spot on as ordered. extensive range of products, shopping site easy to negotiate and shows exactly each ingredient as per the manufacturer. any... See more

Company replied

Rated 5 out of 5 stars

I wrote a review earlier with the same title and had given iherb one star. But later their customer service team wrote to me and kindly showed me how to read order details and the amount of rew... See more

Company replied

Rated 1 out of 5 stars

Sehr Schlecht und nicht zu Empfehlen very bad and not recommendable company! Keine Packpapier in dem Karton gepackt oder Vitamine in Packpapier gewickelt. No packaging paper in karton or... See more

Company replied

Rated 1 out of 5 stars

IHerb has just purchased Vitacost. Where there used to be good competition between two established and reputable vitamin suppliers, there is now just one big monopoly. How does this benefit consumers?... See more

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Rated 5 out of 5 stars

I always feel I’m in good hands ordering from iHerb. All information about the products that they sell are detailed as if I’m looking at them in a shop. They keep a high standard of products that w... See more

Company replied

Rated 2 out of 5 stars

Selection is good, price is competitive, but service is non existent They use AI slop with no option for human reviews. I subscribed for 4 months to confirm they could support my needs. Then I... See more

Company replied

Rated 5 out of 5 stars

Almost always packaged well. Ships and arrives quickly. Products are always good and not expired. Sometimes prices can be higher than other places so price check. Communication is good if you have a q... See more

Company replied

Rated 5 out of 5 stars

99% of their supplements are cheaper than Amazon or Walmart. Plus, if you order from Canada, they handle customs and provide fast delivery! 99% du temps leurs suppléments sont moins chers qu'Amazon... See more

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Rated 1 out of 5 stars

iHerb completely ruined affordable shopping by ditching USPS state postal service—now forcing FedEx on us, where I pay double the shipping cost for regular packages and can only order half as much pro... See more

Company replied

Rated 5 out of 5 stars

iherb provides competitive products and price comparisons for many “healthy” foods and supplements. The site is easy to navigate. Special discounts are available. Orders are delivered very quickly a... See more

Company replied

Rated 5 out of 5 stars

To be honest, the products that i ordered from you meets my expectations, especially I have just started using the products and I am feeling more energetic, withing 2 days ago. My alkaline level has i... See more

Company replied

Rated 5 out of 5 stars

I have been a loyal customer of yours for years !! And I will continue to be!! There is an endless variety of items - most of them at a reasonable price. Although the shipping is international,... See more

Company replied

Rated 5 out of 5 stars

I have ordered from iHerb many times, and I am always satisfied with both the quality of the products and the fast delivery. The ordering process is smooth, the selection is excellent, and my orders... See more

Company replied

Rated 5 out of 5 stars

Hi , I got amazing discounts from iHerb ✨ The quality of their products is very high. All the vitamins and spices I always use are reliable, original, and of excellent quality with no harmful eff... See more

Company replied

Rated 5 out of 5 stars

Iherb is always dependable, supportive and trustful. They keep you informed about your shipment and make sure to deliver on time. If there is a problem with your order they solve immediately. The vari... See more

Company replied

Rated 1 out of 5 stars

Placed an order 3 weeks ago and still nothing delivered. Tracking is a joke, emails completely ignored. Customer service does not exist – just bots sending empty messages. Feels like they took my mone... See more

Company replied

Rated 1 out of 5 stars

Order #: 545290657 Absolutely shocking company. My order hasn't arrived and impossible to speak to someone, can only communicate through their stupid AI!! Keep getting told there was a flight dela... See more

Company replied

Rated 2 out of 5 stars

Very poor search. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. OK, I'll search for just 'Life Ex... See more

Company replied

Rated 1 out of 5 stars

Disgusting Service, stay away. I paid the required postage on my order which is now held by Royal Mail as IHerb did not pay enough to cover postage, they want my to pay a further £5.00 to get my parce... See more

Company replied

Rated 2 out of 5 stars

Very disappointed as I love this company and what products they offer on their website. I spend a lot of money and I’ve ordered the wrong amount and item this time. I always under impression they... See more

Company replied

Rated 1 out of 5 stars

Stop buying immediately and stay clear from online wellness company iHerb.com they will only still your money! Their customer service and logistics are dismissive and overall useless, CEO of iH... See more

Company replied

Rated 1 out of 5 stars

Most companies including iherb, must think the general public are as thick as 2x2 plank. Their Black Friday deal get a whopping 20% when you spend £50 or more. 1st of all it's cheaper buying... See more

Company replied

Rated 1 out of 5 stars

I placed my order on January 27, and I still haven’t received it. In Romania, you are partnered with the worst courier service, namely the Romanian Post. UPDATE On Friday morning I received an SMS... See more

Company replied

Rated 1 out of 5 stars

Request to Use Royal Mail for Delivery. NO Evri! Dear Sir/Madam, I am writing regarding my recent orders with your company. Unfortunately, my first experiences have not been positive, as... See more

Company replied

Rated 3 out of 5 stars

I don’t like the fact that my correspondence is ignored. I emailed iHerb 3 times regarding the following matter and still haven’t had a reply or explanation. #885193972 25DOUBLE11 discount Hello,... See more

Company replied

Rated 1 out of 5 stars

ORDER NUMBER: 941567069 I am extremely disappointed with both these products and the service I received. Shortly after starting these, my son became quite ill and began vomiting frequently. We... See more

Company replied

Rated 1 out of 5 stars

I have been ordering from Iherb for a very long time with good results but the past year has been horrible. All is out of stock or discontinued. I have stopped using and now using a more dependable, q... See more

Company replied

Rated 1 out of 5 stars

Very disappointed as my order never arrived. It seems that I am not the only one who didn't receive the purchased items and I am not the only one complaining about the carrier issues you stated you ar... See more

Company replied

Rated 1 out of 5 stars

Hi good morning where is my order.. still not received.. just delivery company is didn't deliver just updated in system making confusion between iherb and costumer...just one click and boom .. just... See more

Company replied

Rated 5 out of 5 stars

2 keer besteld bij iHerb en beide keren heel tevreden met de ervaring. Bestellen en betalen gaat makkelijk via hun site, en beide keren binnen 5 dagen de producten in huis. Op de website kan je... See more

Company replied

Rated 5 out of 5 stars

I've always been very satisfied with iHerb's online shop. They offer excellent, high-quality products. The website is easy to use, the payment options are clear and simple. Delivery was always better... See more

Company replied

Rated 5 out of 5 stars

Love “I Herb” wish we had an equivalent over here in Britain. Although it’s no hard ship ordering from overseas Quick delivery always well packaged and items arrive fresh and intact. And free de... See more

Company replied

Rated 1 out of 5 stars

The product is fine,however,the shipper left the package outside my building where ANYONE, could have taken it; this is truly upsetting also since I wasn't even notified ABOUT the delivery even being... See more

Company replied

Rated 2 out of 5 stars

Tried to stop postal mailings, several times. I followed their procedure and ALSO contacted them via chat and email. My mail is forwarded internationally when I am away, and junk mail can get very e... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed my latest iHerb order. I love the wide selection and the high quality of the products — it’s easy to find exactly what I need every time. The whole process is simple, reliable, and ve... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrible experience. I placed an order on the 17th of January for it to be delivered on the 27th of January , I waited and still no package. I tried contacting the delivery company and I ha... See more

Company replied

Rated 1 out of 5 stars

Terrible webside I didint get my vitamins they still didn't return my money. Castomer service said that money was send back 17 of January today is 6 of February where is my 40£?! Order number RA012600... See more

Company replied

Rated 2 out of 5 stars

This Shop sales fake ALLI Orlistat (Xenical) The capsules are almost empty, containing a strange substance that take absolutely no effect. Update after one week of use: It shows a very weak effe... See more

Company replied

Rated 5 out of 5 stars

I used AI to help me source my vitamin and mineral stack. It gave me the top-end products, which it directed me to iHerb rather than UK-based supplements. I found the site easy to navigate, with lots... See more

Company replied

Rated 1 out of 5 stars

Good afternoon, I ordered the goods but it arrived completely damaged and one item was missing from the parcel itself, I threw away the order because I didn't know that the damaged goods also had to b... See more

Company replied

Rated 2 out of 5 stars

It's more than a week and i have not received my order. At what point do i open a dispute with klarna because y'all are getting on my nerves at iherb. I can't even contact a customer care agent, not a... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service like no other, incredible range of products!

Been buying supplements and products online for years, dont think ive ever received the amazing customer service that i got from iherb.

Had products delayed, not only did they refund me they then allowed me to have the items as a "gift"

Range is huge, prices extremly fair, life long customer here, highly recommend.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

5 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Really happy that I can order products…

Really happy that I can order products and receive them within just a few days!!!

10 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Good prices, large list of products

Excellent site

10 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 1 out of 5 stars

Disappointing iHerb Lack of Customer Service.

Extremely Dissapointed at the outcome. I ordered two products, was given a tracking and although they gave a lengthy delivery date of five-six days i thought the items would come well within that time but day after day id check the royal mail said they was waiting for iHerb to actually post and then I got a one-way Email from iHerb saying delayed, as if the waut wasn't long enough to begin with so I Repliec saying ill have a fill refund, only to receive a Maeler Demon, it was a one way Email so I googled their contact Email & craftily none was listed there was a live chat but low & behold that was not on, so no phone number to ring them is very crafty & manipulative, especially when your osid for item is delayed & no reference by when? How long? They are averagely cheaper but to what cost this lack of contacting them, les thsn poor customer services? & they had zero cheek to send me an Email asking if i want to subscribe for quicker future deliveries, I haven't even got this one. To say the service, updated info on delivery is abysmal is an Underdstatement, I think oll be paying more next time & oll always check if a Co. Is contactable before I order next time as this is at best Dodgy, you should always be able to contact a Co. To cancel when this is the service or back of. I wasn't going to do a review, but they were so wrongly-confident they cheekily sent me an Email asking me to go to:- (iHerb Trust Pilot)
IHerb when you send a customer bad news that products she's paid for us delayed give more info of when its coming or the option to cancel by some form of contactable way. Live chats closed as your only option of contact is NO option. NOT good & NOT happy!!!

6 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for any issues and want to help. However, we need an order number in order for us to do so. May you please provide this in an updated version of this review? Once received, we will gladly expedite this matter in an effort to help.

We are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

Easy to order

Wow! Always easy and always fast delivery.

10 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 1 out of 5 stars

Disgusting Service

Disgusting Service, stay away. I paid the required postage on my order which is now held by Royal Mail as IHerb did not pay enough to cover postage, they want my to pay a further £5.00 to get my parcel. I tried to contact to them but if course it's Ai, I have asked for a full refund but it states " A refund would only be processed if the parcel is returned - BUT - the parcels are NOT usually returned to overseas destinations and DISPOSED of!! Basically that's me £14.90 out of pocket with no item!!!

10 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for this carrier delay and the resulting frustrating experience. As a consequence, we have moved forward with a refund for your order. Please allow 5-7 business days for the funds to appear back in the financial account associated with order payment.

However, your order is still on it's way to you and please consider it complimentary when it is delivered.

If you have any other questions or concerns, please don't hesitate to contact our Customer Support team who is standing by to help.

Rated 5 out of 5 stars

order arrived 6 days ahead of predicted…

order arrived 6 days ahead of predicted day, everything spot on as ordered. extensive range of products, shopping site easy to negotiate and shows exactly each ingredient as per the manufacturer. any needs for account editing was easy as required. product prices shown in correct currency as selected.Packaging good. this was my second order and very pleased with service.

10 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

fast and sweet

5 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 1 out of 5 stars

Terrible company

Order #:
545290657
Absolutely shocking company. My order hasn't arrived and impossible to speak to someone, can only communicate through their stupid AI!!
Keep getting told there was a flight delay, is there only one flight that leaves America??
I've informed them I want a refund which was ignored by their AI, eventually after repeating my request the AI stated that I would need to wait up to 35 days for them to look into this. What kind of company are you operating, it's a bloody farce. Don't order anything from them, they just want to take your money and nothing else

9 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We sincerely apologize for this carrier delay and the resulting frustrating experience. We have moved forward with a refund. Please allow 5-7 business days for the funds to appear back in the financial account associated with order payment.

When your order is delivered, please consider it complimentary for your trouble. If you have any other questions or concerns, please don't hesitate to contact our Customer Support team.

Rated 5 out of 5 stars

iHerb offers a broad inventory of…

iHerb offers a broad inventory of personal, family and household goods. The iHerb website is user-friendly and responsive to changes. The products are priced competitively, and alternative products available. The payment arrangements are easy to make. The shipment and delivery are exceptional. Product arrives on-time, even early, fresh and good condition.

6 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Great product selection

Great product selection, prices and fast delivery!

5 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Five star review

I’ve had nothing but great experiences with iHerb. The website is easy to navigate, the product selection is huge, and I love how clearly everything is labeled with ingredients, reviews, and expiration dates. Orders arrive very quickly, well-packaged, and exactly as described every time.

The quality of products has been consistently excellent—from supplements and wellness items to skincare and everyday health essentials. Pricing is competitive, there are always good deals, and customer communication is clear and reliable. iHerb has become my go-to for trusted health products, and I’ll definitely continue shopping with them. Highly recommend!

9 February 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Awesome

Awesome, period.

9 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

iherb provides competitive healthy products and prices.

iherb provides competitive products and price comparisons for many “healthy” foods and supplements.
The site is easy to navigate. Special discounts are available. Orders are delivered very quickly and are well packaged to protect the products.

2 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Consistent Quality for Years

Consistent Quality for Years
I’ve been purchasing from iHerb since 2014, and my experience has been consistently positive. They offer a wide variety of supplements, work with reliable brands, and have very competitive prices compared to the local market.
Ordering is easy, shipping updates are clear, and products always arrive well packaged. I’ve never had an issue with product quality or incorrect orders.
For me, it’s a primary source for supplements, and I highly recommend it without hesitation.

9 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 5 out of 5 stars

Great Service & Good Price

Great Service & Good Price. Everything I needed in stock and prices very good. Despatched very quickly (within 24 hrs) and arrived earlier than expected (came from US to UK quicker than many things have taken UK to UK). All good and I will use again.

2 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

Rated 4 out of 5 stars

Package is finally here

Well at the end I have got my vitamins. Still... arrived nearly 2 weeks after delivery date obviously stopped by customs so yes glad it ended well. Customer Service should be live not a robot! It was frustrating to get some answers and hopefully it was just one off. Could be all just because of UK not being in Eu.Delayed by customs not by this company. Thank you for my order.

9 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry to hear of any issues and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.

We are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

Super fast shipping to Finland.

3 February 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our teams work tirelessly to provide the best shopping experience possible and are glad to hear that our efforts are paying off!

We hope you enjoy the items you ordered and we look forward to your next visit!

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