UPDATE: My order arrived Saturday thankfully. Order 941546930 The ordering process is easy enough, and the prices are good, but your order info says it will be delivered by a certain date and... See more
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Based on reviews, created with AI
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
301 Lake Ave. , 91101, Pasadena, United States
Replied to 99% of negative reviews
Typically replies within 48 hours
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Been buying supplements and products online for years, dont think ive ever received the amazing customer service that i got from iherb.
Had products delayed, not only did they refund me they then allowed me to have the items as a "gift"
Range is huge, prices extremly fair, life long customer here, highly recommend.
Very happy with all my iHerb purchases. They always arrive faster than I expect and prices are good. Safe products!
Really happy that I can order products and receive them within just a few days!!!

Reply from iHerb
Extremely Dissapointed at the outcome. I ordered two products, was given a tracking and although they gave a lengthy delivery date of five-six days i thought the items would come well within that time but day after day id check the royal mail said they was waiting for iHerb to actually post and then I got a one-way Email from iHerb saying delayed, as if the waut wasn't long enough to begin with so I Repliec saying ill have a fill refund, only to receive a Maeler Demon, it was a one way Email so I googled their contact Email & craftily none was listed there was a live chat but low & behold that was not on, so no phone number to ring them is very crafty & manipulative, especially when your osid for item is delayed & no reference by when? How long? They are averagely cheaper but to what cost this lack of contacting them, les thsn poor customer services? & they had zero cheek to send me an Email asking if i want to subscribe for quicker future deliveries, I haven't even got this one. To say the service, updated info on delivery is abysmal is an Underdstatement, I think oll be paying more next time & oll always check if a Co. Is contactable before I order next time as this is at best Dodgy, you should always be able to contact a Co. To cancel when this is the service or back of. I wasn't going to do a review, but they were so wrongly-confident they cheekily sent me an Email asking me to go to:- (iHerb Trust Pilot)
IHerb when you send a customer bad news that products she's paid for us delayed give more info of when its coming or the option to cancel by some form of contactable way. Live chats closed as your only option of contact is NO option. NOT good & NOT happy!!!

Reply from iHerb

Reply from iHerb
Disgusting Service, stay away. I paid the required postage on my order which is now held by Royal Mail as IHerb did not pay enough to cover postage, they want my to pay a further £5.00 to get my parcel. I tried to contact to them but if course it's Ai, I have asked for a full refund but it states " A refund would only be processed if the parcel is returned - BUT - the parcels are NOT usually returned to overseas destinations and DISPOSED of!! Basically that's me £14.90 out of pocket with no item!!!

Reply from iHerb
order arrived 6 days ahead of predicted day, everything spot on as ordered. extensive range of products, shopping site easy to negotiate and shows exactly each ingredient as per the manufacturer. any needs for account editing was easy as required. product prices shown in correct currency as selected.Packaging good. this was my second order and very pleased with service.

Reply from iHerb
Order #:
545290657
Absolutely shocking company. My order hasn't arrived and impossible to speak to someone, can only communicate through their stupid AI!!
Keep getting told there was a flight delay, is there only one flight that leaves America??
I've informed them I want a refund which was ignored by their AI, eventually after repeating my request the AI stated that I would need to wait up to 35 days for them to look into this. What kind of company are you operating, it's a bloody farce. Don't order anything from them, they just want to take your money and nothing else

Reply from iHerb
iHerb offers a broad inventory of personal, family and household goods. The iHerb website is user-friendly and responsive to changes. The products are priced competitively, and alternative products available. The payment arrangements are easy to make. The shipment and delivery are exceptional. Product arrives on-time, even early, fresh and good condition.

Reply from iHerb
Great product selection, prices and fast delivery!

Reply from iHerb
I’ve had nothing but great experiences with iHerb. The website is easy to navigate, the product selection is huge, and I love how clearly everything is labeled with ingredients, reviews, and expiration dates. Orders arrive very quickly, well-packaged, and exactly as described every time.
The quality of products has been consistently excellent—from supplements and wellness items to skincare and everyday health essentials. Pricing is competitive, there are always good deals, and customer communication is clear and reliable. iHerb has become my go-to for trusted health products, and I’ll definitely continue shopping with them. Highly recommend!

Reply from iHerb
iherb provides competitive products and price comparisons for many “healthy” foods and supplements.
The site is easy to navigate. Special discounts are available. Orders are delivered very quickly and are well packaged to protect the products.

Reply from iHerb
Consistent Quality for Years
I’ve been purchasing from iHerb since 2014, and my experience has been consistently positive. They offer a wide variety of supplements, work with reliable brands, and have very competitive prices compared to the local market.
Ordering is easy, shipping updates are clear, and products always arrive well packaged. I’ve never had an issue with product quality or incorrect orders.
For me, it’s a primary source for supplements, and I highly recommend it without hesitation.

Reply from iHerb
Great Service & Good Price. Everything I needed in stock and prices very good. Despatched very quickly (within 24 hrs) and arrived earlier than expected (came from US to UK quicker than many things have taken UK to UK). All good and I will use again.

Reply from iHerb
Well at the end I have got my vitamins. Still... arrived nearly 2 weeks after delivery date obviously stopped by customs so yes glad it ended well. Customer Service should be live not a robot! It was frustrating to get some answers and hopefully it was just one off. Could be all just because of UK not being in Eu.Delayed by customs not by this company. Thank you for my order.

Reply from iHerb
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