Interhome Reviews 22

Rented an awful villa in Portugal. It was dirty and dangerous. They sent people to addresss some of the issues, but had them walk right into the property while we were there. I was in the middle of changing my 3 year old child when a stranger walked in to the private garden with a camera (fairly certain it is illegal to enter a privately rented property without the consent of the renter..). He was there on behalf of Interhomes. They completely ignore emails, won't address my complaints and have made no effort to make things right.

As for the villa, as mentioned very dirty, bathrooms were horrible, pool light was hanging off the wall, socket in the main living room was smashed.

The only thing worse than the villa is their customer care.

Avoid using this company, I have had a really bad experience with them.
They have a mandatory security deposit to pay on arrival, this goes against Airbnb policy. Do not pay the security deposit, Airbnb is responsible for this, it goes against the Airbnb policy.
Look in great detail at the house rules, they basically put a contract there with nonsense rules.
If you have this issue, please try to cancel the reservation, in my case, I could not do it because the booking was not refundable, what I did is contact Airbnb, initiate a case, then 5 days later, they refunded all the money and they also gave me a 230 euros cupon to expend for my next booking.
It was a bit hard to deal with Airbnb at the beginning but then they were great.

I have used Interhome for several bookings and always receive excellent service - speedy telephone response, helpful agents on the other end, great communication and always try to help in any way

I have booked through Interhome previously and have found them to be excellent. From booking to accommodation they are very helpful. We had to cancel our booking from 2020 due to the pandemic and the staff were very helpful in making this easy. We have just booked with them again for 2022 and we look forward to our holiday in Sainte Maxime once again.

Amazing service. I wanted to change my accommodation and this was done swiftly and professionally and they transferred the deposit to the new holiday home no questions asked. Can't wait to go to Levi in December. Thank you so much!

Very easy website to use when booking. Really helpful, satisfied with the service.

Booked a chalet through Interhome.
Website was very easy to use and simple to find a chalet that was ideal for our stay at a great price.
Since booking I have contacted Interhome staff on several occasions with queries and they have been polite and extremely helpful.
I would certainly recommend using Interhome.

No problem with booking and have booked with interhome in prior years without a problem. Looking forward to our holiday

Swift response to email enquiries and amended booking

Really helpful, prompt responses, very satisfied with the service.

Everything fast and clear, thank you

Very easy and straightforward website to use when booking. I have used inter home before and found them to be very helpful. Happy to use them again. Excellent.

I have just booked my second holiday through Interhome which really says it all. I was impressed by the customer service, all emails are answered promptly, usually within an hour and the property was excellent. The booking process is easy and secure and there is a wide range of properties available.

Booking process was fine, but hidden fees and charges for the stay (around 50% over originally displayed rate) were not obvious at all (fine print, different page? I don't know, but it couldn't be spotted, "total" did not include it at all). Only after non-refundable payment was made and final invoice was received I revealed it. This is not acceptable in 2019, ugly experience.

Replying to Interhome's comment: this is, of course, a very important piece of information that Interhome's media representative is happy with Interhome's booking experience. The approach and attitude to customers just speak for itself. Why then bother asking for a comment? Just go ahead doing what you do.

Going in a bit of details, though, Instead of displaying "Total" first and adding "Compulsory extra costs" somewhere down below the page (which, by the way, you have to calculate yourself: whether each type of fee is applicable, then multiply by number of persons etc), you better just include everything in "Total". As your much more respected competitors do. So that you can compare accommodations based o real final cost and, also, that you can see what you are actually going to pay.

This is the first time that I used your system. So far, all seems ok

I have booked with Interhome twice now and will do so again as the customer service is excellent. They respond promptly to requests and are available 24/7 by phone. They keep you informed with emails, but don't send too many communications, as other companies tend to do. The apartments are good value and well-maintained, and the local service (via a local agency) is efficient and reliable.

This is the second time I have used Interhome to book holiday apartments in Switzerland. I would have no hesitation in recommending Interhome to my friends as the service, communication and standard of the apartments were excellent.