iolo Reviews 3,857

JEFFREY PADILLA IS THE BEST TECH @IOLO HE PUTS HIS HONESTY & HEART & SOUL IN2 HELPING HIS CUSTOMERS NO MATTER WHAT HE IS 100%AAA EXCELLENT & W/O HIM I WOULDN'T B ABLE 2 SAY THESE THINGS!!! HES AN ANGE... See more

Verry good Tech support for installing System Mechanic upgrade. Call back was on time as scheduled. This review is for 3 of my PC's, all 3 updated on the same day by the same tech, Jesico Mangrobang... See more

I was experiencing several issues on my pc with virus issues, pop up advertisements and being slow to load programs. It was either take it to Best Buy’s Geek Squad or get the tech support provided b... See more

This is the second call to tech support regarding Byepass+. It appears that the new product was not throughly tested before placing it as an update. The first tech fixed; however, when I rebooted my... See more

Customer support sends you round in circles, have their System Mechanic Pro which has suddenly decided in the last few months to randomly delete stored passwords in Firefox. It appears that you have t... See more

This is such a convenient way of solving computer problems. I had a new external hard drive to install. But it was not obvious how to do it from information on the box it came in, or the manufacture... See more

The technician knew how to solve the problem by trying several different solutions until the right one worked. He was able to narrow down the cause and fix withing a short period of time and let me kn... See more

Bought a lifetime subscription to System Mechanic many years ago (maybe 10-15 years). Has not cost me cent to get updates and customer support whenever needed. Keeps my desktop and portable computers... See more

The time I spent with Mark of US Tech Support was exceptional. He took great care in explaining why I didn't need to worry about losing data due to no more storage. I do not have technical computer... See more

Tech Reeves resolved many arcane issues, any one of which would have bewildered my untutored mind. Use of many tools narrowed the key issues down to a manageable outcome for me. Coupled with his acume... See more

The Rep understood exactly what I wanted to do. Once he helped me to understand the terms of what we would be dealing with things went very well. Sorry but I'm too paranoid to let anyone take contro... See more

Years ago I bought System Mechanic and had some problems with it and finally had to delete it. I saw an ad for the NEW System Mechanic (SM) and purchased it through download. I have yet to use it beca... See more

I loved Iolo for its quick and easy services! Customer service is very informative, and they provide apps you can use for your computer. When they provide deals for you, you have the power to negotiat... See more

I was very specific when I first spoke to Eric about my issue. This way he was able to provide Denmark with specifics on what to look for to assist me. Complete diagnostics were conducted and I w... See more

I'll repeat what I entered on the other page. I'm not sure what I typed before was in thed correct location. Maricel quickly identified the cause of my problem and corrected that problem. Plea... See more

Rain, our tech support person made the difference. Friendly, informative and made us feel comfortable. He explained everything he was going to do. Rain cleaned up our system, removed what we did not... See more

Never buy any products from Iolo. It's a scam, and cancelling the auto-renewal is a real headache. They also include services that you never signed up for. I was charged $20 for six months before I... See more

My problem was very complicated and took a couple of days but James and Benjamin Viray (4440422466) each was determined to completely fix my problem. When James worked I had to leave and yesterday,... See more

I inadvertently, somehow, aborted my evaluation of tech Pedro Paglingayen, ticket # 1456333, on Sunday, May 25, 2025. He was truly EXcellent, solving a long-standing issue of over three months, whe... See more

System Mechanic Ultimate Defense and Iolo Updater destroyed my drivers, erased my passwords, and forced junk updates back to 2016. Support wasted my time with canned lines and evasions instead of fi... See more

IOLO is a total scam. They try to snare you into a lifetime of automatic renewals including a $20/month for customer service in addition to the program cost. On top of that their System Mechanic does... See more

Good product but tried to charge my card full price after I canceled the automatic renewal months earlier. Customer service told me I would only get half of my $54.00 back from an unauthorized charge.... See more

they tell you that your computer is being scanned regularly to ensure peak performance but they don't tell you that those scans don't actually DO anything, you have to run system mechanic yourself - f... See more

The software of System Mechanic is very good. Good product. HOWEVER...on a recent promotion you get a $19 a month extra fee for live tech support added onto the promotion. IOLO clearly stated you c... See more

I thought I was purchasing a 3-year renewal of my laptop software application. One week later when trying to apply new license key, I found out I was sold a 3-year Tech Support package which I did no... See more

for the second time , IOLO has secretly snuck in LIVETECH SUPPORT and is charging me when i never ordered this product . They make you pay inflated prices after you subscribe to their system defence... See more

Do not purchase! Their customer service is absolutely horrible! I spoke with 2 different customer service reps prior to my autorenewal date, both said they canceled it, but they auto renewed my subs... See more

I would rate this company negative stars, given the option. Somehow they keep autorenewing me for LiveTech support. I have never called them once and just today learned that I have been paying for 5 m... See more

Charged my bank account to renew the service after having closed the account over a year ago. My account didn't even show up enough to log in or search for a "forgotten password" When I attempted to... See more

I received an email 13 Dec 2025 reminding me that my licence for System Mechanic Standard was scheduled for renewal on 15 Dec 2025 at £59.94 and over a month before expiry of my licence. I checked onl... See more

I have been using System Mechanic for quite a few years now, especially the Byepass password manager through the Chrome extension. A couple months ago, I received a warning in Chrome that the extens... See more

Saw good reviews on Tech Radar and Toms Hardware and was tired of Norton and IOBITS popups and up sale attempts. I read the material, bought the basic version and then downloaded it. The download w... See more

Shady practices. This is the company that sells Iolo System Mechanic. I have previously turned off autorenewal in the past and I keep getting billed every year. There is no way to delete my credit car... See more

System Mechanic did nothing but slow down my computer. The "help" desk people were very difficult to understand and not helpful (Maricel was professional but could not help with my issues). The solut... See more

I signed up for a trial of System Mechanic some years ago, found it was not what I wanted, and cancelled my trial. Lately I have been getting spam emails several times a week asking me to "re-activat... See more

Same issue every year I will not accept Auto Renewal and ask that this is cancelled and for some reason this is where you get a block with Agents. This year the Agent decided to simply close my accoun... See more

I have uses System Mechanic for many years and believed that the service was effective. This year I booked the service anew and subsequently was charged a monthly fee of $19.95 for technical support w... See more

I've had major issues with my addressbook/contacts in my outlook mail. The technician brought my .pst file back. If I would have had to restructure my contacts it would have taken days. He was very... See more

This Review is for a young lady from the Philippines named Bernadette. It's because of her my system is finally running smooth. She took the initiative to go that extra mile to get the job done rig... See more

First. Get ready for upsale. Apparently, they don't sell a solution. They sell a partial solution and you have to buy another 20 items to secure your stuff. This would be "maybe" cool if the produc... See more

First I am rather Technically Minded but--- The new version of the ByePass was excessively difficult for me to install. The Installation of the new version of ByePass should be rapped up... See more

I was charged $84 for a year of service and was never told that my subscription had run out, which I think they could have done to allow me to re-order or not at that price. They are always running ch... See more

Overcharged Auto renewal 6 weeks before expiry, and then many communications for refund, only to be told situation has been resolved. No refund but they say they have. Got bank chasing them . Stil... See more

The thing that made this company shine for me was the fantastic tech James Reeves. He gracefully worked on the problems that i was having, he never grumbled, was never rude. He was a perfect gentleman... See more

I am a senior citizen with no computer tech training. Both of the techs who helped me spoke very clearly and repeated info I didn't understand. I am very happy with this company's "always ready to hel... See more

I have been having issues trying to log into my Iolo Account to see what programs and services I have. I kept getting log-in errors - I started by asking for help on the chat line. They were very he... See more

What a day, a malware attack and I lost the internet connection. To the rescue US Tech Support. Mike was my tech and he knew what to do. Even the cable people had no idea why the internet was gone.... See more