Odaje (ex M. Moustache) Reviews 2,087

I discovered Odaje through Alice in Paris, a YouTuber who focuses on Parisian fashion, and I’m so glad I did. The shoes are not only beautiful but exceptionally well made. I’ve purchased about five pairs so far, and I’m continually impressed by the new designs they release. At this point, I can confidently say I’m a customer for life.

I made the mistake of ordering from the UK. They state "Free Shipping" and "Free Returns" though shipping does not include import taxes / customs, and free returns is only for orders from France!

To return will be very expensive as any duties also need to be prepaid with the already expensive shipping that I would need to cover the cost of. This is on top of the hassle of reclaiming import duties / customs that I paid to import it from HMRC.

I messaged them via website, multiple email addresses and WhatsApp 10 minutes after ordering to cancel my order, and they simply ignored it. 3 days later the order shipped.

In the end, I had to refuse the delivery from FedEx (three times!), and raise a case via Paypal to get my money back as customer service is does not respond.

Save yourself the headache!

I bought a very expensive pair of boots that were too uncomfortable for me to then discover I couldn't return them. They don't cover returns outside of France and even if you cover the costs, you have to make sure it is you who pays for taxes and not them, which is basically imposible and very expensive for an individual. I now have to keep them and resale them for a fraction of the price. I would never buy from them again. They told me this information in on their website, but like any normal person, I didn't read all the small print who knows where on the website.

Excellente marques et excellents produits !
Big up à la boutique de Faubourg Saint Antoine

Best shoes I’ve ever owned. Comfortable and sustainable!!!

We were greeted very warmly by Desiree, who proceeded to be very professional, helpful and offered comfort suggestions. Desiree quickly brought a new pair of the shoe I had chosen which were perfect. She informed me of the Tax refund and how to apply at the train station. An added bonus to Odaje was their recycle ethos, which is very ingenious. Overall my experience at Odaje was perfect, I love my shoes.
Thank you Desiree 🥰

Ordered a product 14 days ago and, although the delivery was set to 1-3 business days, the pack still didn’t arrive. Seems like it got held at the shipping company and not leaving from there, but I am not sure why. I tried contacting the company multiple times through all their channels and didn’t get any feedback yet. This was the first time I ordered there and I;m afraid I'm not getting my shoes or my money back.

Ordered a product 12 days ago and, although the delivery was set to 1-3 business days, the pack still didn’t arrive. Seems like it got held at the shipping company and now it is marked as “in return” but I am not sure why. I tried contacting the company multiple times through all their channels and didn’t get any feedback for a week. This was my first purchase on their website and I am worried I will not get my product or money back.

Bought 2 pairs of trainers for women. Very beautiful and very good quality! Transparent and therefore I consider it fair fashion. They were comfortable to wear right away.

I would not advise ordering from the UK. It's not clear on their website but they won't cover any returns fees. You have to email to make a return, customer service told me they couldn't do anything about it (it took them a long time to respond) then I had to pay £12 to return the order myself. Of course if it was clearly stated returns were to the purchaser's expenses I would have not placed any orders. They received my return but still no news from them and no refunds in sights.

I bought shoes for £200, I returned them, tracked return, received by them on 30th May, still no refund. Really disappointed.

Update: After a month of late backs and forths, today the problem was finally solved, with the best way Odaje could do for a client. So, I have edited my review for a better ranking.

No customer service AT ALL! I have ordered from the site a pair of shoes within the EU (Greece), paid €161 and I received a completely different model and wrong number of shoes, in fact they have sent me cheaper sandals that cost in the site €145, and which I never ordered! And now I am trying to contact Odaje to fix their mistake and no one responds to my various e mails and calls! The return button in Odaje site says that this is not available for my country, despite the fact that a leaflet in the shoe box says that returns are available.

Article très beau, confortable ,conforme à la description.

Love the products which looked exactly as advertised and the advice on fit was spot on. When the delivery was delayed, customer services were prompt and friendly and waved the delivery fee.

The boots are so fab in person, but, the customer service was really great! Sidonie, provided some of the best customer support I have ever experienced. I needed to get a different size, she provided the size measurements, advised on fit and then returning to exchange, was so stress free 👏

Second purchase for similar model (runners) so I took the same size.
Turns out the new model is MUCH bigger (a full size up)
No information online for international order, had to contact the customer support team which was not particularly engaging
Shoes have been received back but no word from Odaje despite my communications
In short if you do not live close to an physical shop, don't bother buying

I purchased a pair of "Maxence H" sneakers from this site in early June. Less than three months later, they became unusable: the heel lining tore, and the plastic under the fabric broke. I only used them for casual city walking, with no strenuous activities.

I contacted customer service with photos showing the disastrous state of the shoes. After providing all the requested details, I was told this wear and tear was "normal" and was advised to have them repaired at my own expense (with a potential reimbursement upon submitting a receipt). This does not address the main issue: the broken heel counter, which makes the shoes unwearable.

Despite my follow-ups, I received no further response to resolve the issue. This is unacceptable for a brand that claims to focus on quality and sustainability. If recycled materials are used, durability should be a top priority.

I strongly advise against buying from this site. My experience was a disappointing mix of poor product quality and ineffective customer service.

I have returned my order but M.Moustache does not return my payment. I am in contact with their customer service, but they are unfortunately not helpful at all. Do not shop here!

Nice and comfortable but they should be tighter around the ankle. I'd prefer the rear to be less high, it can be annoying sometimes but they'll probably adjust with time. In general, I'm pretty happy with them.