ONLY Online Shop Reviews 37,692

Update: Only got in touch, and order had been refunded. So actually a good customer service. Order took ages to arrive, when it did it didn't suit so I returned it. This was on 16th December, de... See more

Service and delivery excellent - style was lovely but unfortunately sizing was way off for myself-purchased L using size guide but this knit would have been better purchased M ( I am bust 38.5 / 39 in... See more

Ordering, delivery and return were easy and prompt. I ordered 4 cardigans because I bought one in the same style last year and it has been brilliant. It kept its shape and quality despite many wash... See more

I actually made the order while I was at the ONLY shop in The Hague, The Netherlands. One of the shop assistants helped me complete it online. From the time I had submitted my order, immediately afte... See more

This is my second pair of Madison jeans, I love them they are super flattering and comfortable. Being 5ft 10 I went for 34 leg which is perfect. Also creating a Jean with a bit of stretch in the denim... See more

Brought some of these trousers last year for my daughter, who has sensory issues, they are really soft material and very well made, so order another pair Arrived quickly and exact match to previous... See more

From start to finish everything was effortless & I was kept up to date on arrival date of my order. I ordered faux leather biker jacket & it is fab, great quality & so reasonable, had to return first... See more

The trousers took a little while to arrive, but we're very well packaged when they arrived. Sadly they were too big so I returned them. The return process was easy, it does cost extra and there is no... See more

Absolutely gorgeous jeans! So comfy and the waist is ACTUALLY high... I am tall and being able to order a longer leg is brilliant. The delivery was good, and the returns process has been easy (I bough... See more

Quick delivery, update emails about delivery progress, affordable prices, but Unfortunately coat has a strange earthy smell, Badly stitched buttons, One button is torn off, others are sewn on crook... See more

Quality of product and price of product good but sizing inconsistent, returns charge high, and too many items crammed into a box that burst on its way to me. All items returned, despite being the sam... See more

Hi I recently bought a jacket I've been searching for , for ages. I managed to find my jacket which iv not worn yet, in the nicest shade of green, perfect fit,lovely material, and a grand price tha... See more

Dear, Why was my package OL1508004521 delivered to this address DIJON GRESILLES BP 36 PLACE GALILEE DIJON without my consent? Please re-deliver it to another collection point SPAR 35 Rue Alix de... See more

I'm being nice, the coat l ordered had a ridiculously large unusable hood so l couldn't possibly wear it but the delivery was prompt so it's just one of those things. I had a similar coat from Only f... See more

I’ve ordered from ONLY a few times now and I’m always happy with my purchases. The clothes look exactly like the photos and the quality is really good for the price. Delivery was quick and everything... See more

Ordered not realising you weren’t in the UK but would not hesitate to order from you again. Excellent notifications and good delivery. In fact, I’ve just ordered the Madison Ecru jeans as I love this... See more

I love these pants, they are really smart but also really comfy and the material hangs beautifully. I am normally a size 8 - 10 and 5'7. I bought a Small in the regular length and they fit perfectly... See more

Love Only jeans, they fit my body shape really well but really hard to find somewhere that sells them. Bought some jeans and a denim shirt online but neither fit just right. Unfortunately there is... See more

I purchased a present which needed to be exchanged due to size. same product, same color and she was charged additional cost because I purchase the product while "black friday" and she made the excha... See more

Ordered 2 pack mama maternity leggings. Do not recommend. Ordered size up, didn’t need to although this isn’t the issue. However the leggings were different sizes anyway: the black pair much bigger th... See more

I tried to get a refund from this company, but was given an invalid order number. I contacted customer services many times to request this , however their customer services is AI pre-recorded answers,... See more

While the products themselves were lovely. I found it very frustrating trying to deal with customer service and only getting ai responses. Initial dispatch email tracking link brought me to a page wit... See more

The items are generally good quality as I have bought the same set of JDY from a different retailer. When bought through Only, the wrong size for the pants were sent and trying to get through to Only... See more

The delivery was an absolute disaster. Instead of sending the package to my chosen location, it was dispatched to a place far from my home. To add insult to injury, this location currently has no acce... See more

My package was ordered on the 30th of November. It is now lost in transit. And the customer care have not followed up or refunded me Thank you for your reply however, I have to argue that your co... See more

Delivery took 15 days. Customer service was very poor. There is no direct contact with a member of your customer sales team. I had to constantly go back and forth with a chatbot. Which was quite fru... See more

Difficult to place an order because I live in Sweden and have a danish phone number. However their customer agent was helpful, but it took longer to place the order. Also I signed up for their newslet... See more

Love the trousers but they are 2” longer than another pair I have from JDY that are supposedly the same size! Tried to speak to a human at customer services and just keep getting a chatbot. Terrible c... See more

Today I went to Only to return at two pairs of jeans that my granddaugters bought two days ago. The price tag was broken on one pair when tried on, however the service assistent claimed that if that w... See more

Make your jean sizing accurate & consistent. Out of 5 pairs all 25in waist & 32ins leg I kept only one pair all leg lengths were either to long or to short & all baggy around the bum area even though... See more

Hello, I would like to note that I was very satisfied with the items I purchased, which arrived in perfect condition and as expected. However, there was a mistake when the package was prepared, a... See more

The size chart is way off. I picked my size according to the chart size and it turned out way bigger so need to reorder two size smaller. Otherwise shipping was quick and the clothing itself was nice.... See more

Ordered a scarf on 7th December. Order didn’t arrive until December 29th, which isn’t great for a Christmas present. Website stated no more than 5 working days for delivery. Royal Mail had tracking... See more

Difficult to understand how and where to pick up, as it only said the package number? When I finally found out, even the man working behind the mailing desk was confused. When I got the pants they wer... See more

I have not recieved items that I paid for from this company ONLY. I was asked to wait for an extra week, it's past that and I still haven't recieved the item. This is taking too way too long. Since... See more

There is a pattern on the inside of the jacket what is not shown on the photo. I know for sure that if I knew this I'd never ordered it. I can not refund the jacket somehow so I have spent €120 on som... See more

Quick and easy service to use. Would have been helpful to revert to showing QR code a post office when I returned one of pairs of jeans I’d ordered, and then forgot to take the printed label with me.... See more

2 weeks ago I purchased a jacket online. I never received the order confirmation but I DID receive the jacket. It was too small. As I have no order confirmation I am unable to create a return. I hav... See more

The trousers were not the size I ordered. The packaging said it was m/"32 (what is ordered) but the trousers were actually m/"30 which is to short. So now I have to go to the hassle of returning, orde... See more

Amazing quick delivery and good communication. My only gripe is, I have 4 pairs of these lovely jeans, the light blue and blue grey are a perfect length but the white are slightly longer and the ecru... See more

Very efficient service however your size guide is very peculiar. I wear a 14. I entered my height/weight/shape etc into your guide and it came back with 2XL, I ordered that size anyway, needless to sa... See more

I purchased two products that I had previously bought few years ago from a store in Germany. The quality remains excellent and the overall service of the website impeccable. I highly recommend only p... See more