ParfumGroup Reviews 42,780

I ordered three Jo Malone perfumes because the price on their website was significantly lower than the market price. My package arrived 3-4 days after ordering. I was pleasantly surprised by the original packaging for all three perfumes. The scents are also identical to the original version. So, I can say the quality matches the original, as I ordered the same scent as I have and compared them. They are identical. Thank you very much for the quality products and fast delivery!

I am honestly beyond frustrated at this point!!! what a bad company, dont buy from them! disgusting

Order number: 1658335

I placed an order, paid for it, and never received anything. Later DHL confirmed the parcel was delivered to a completely different person, someone I don’t know and never authorized and this is confirmed by dhl and parfoumgroup since we have the proof of delivery. So from the very beginning it was clear the delivery failed and I was not the one who got the package.

What I expected was simple: resend the item or refund.

Instead, I have now spent more than two months going back and forth with emails and phone calls. I signed their forms, then signed them again when they asked a second time, explained the situation over and over, and every single time the answer is the same: “please wait another investigation” or “wait two more weeks”.

Two more weeks… again and again!!!

Meanwhile I have no product and no money.

They keep saying they are waiting for DHL, but from a customer perspective this makes no sense. I did not choose the carrier, they did. I paid the company, not DHL. Yet I am the one stuck in the middle trying to solve their delivery problem.

What makes this worse is the lack of an actual solution. No clear deadline, no accountability, just delays. Every contact feels like starting from zero again. However, under EU consumer law, the seller is responsible for delivering the goods to the customer. The customer does not have a contract with DHL, the seller does.

I really tried to handle this privately and patiently, but after more than two months I still have nothing. At this point I feel completely ignored as a customer.

I simply wanted what I paid for. Instead, this has turned into a very stressful and exhausting experience, one of my worst experencies online, again, please dont buy from this company!

Complaint:
On 28/09/2025, I placed an order with ParfumGroup (order no. 1520181). Since then, the experience has been extremely negative and unacceptable:

1. The order has been stuck at DHL Porto since 23/09/2025, with repeated automatic messages saying “postponed to the next business day,” but with no real progress.

2. I contacted DHL Portugal myself, but received no solution.

3. Instead of taking responsibility, ParfumGroup tried to shift the blame onto the courier. I even received contradictory and confusing replies: first claiming it was not their fault, then saying I should follow a “ChatGPT of Disposto” (completely false, as I only ever received DHL tracking links). They don’t even seem to know what they are talking about.

4. Communication has been rude, disrespectful, and highly unprofessional.

I must remind the company that, under European consumer protection law, the seller (ParfumGroup) is fully responsible for ensuring delivery until the goods are physically in the customer’s possession. It is not the consumer’s job to chase the courier.

I therefore demand that ParfumGroup:

Keep an active complaint open with DHL and follow up daily until delivery is completed;

Or provide me with a written confirmation of the exact current location of my parcel and a real delivery date (not just an estimated one);

Or immediately authorize me to pick up the order at a DHL warehouse/ServicePoint in Portugal;

Otherwise, issue a full refund of the amount paid.

This situation demonstrates poor business practice, lack of professionalism, and disrespect towards the customer. Completely unacceptable.

I was really skeptic about buying JPG le male elixir absolu here. It had a great price. I was kind of hesitant but i just bought it. 2 days later i got delivered and damn its totally real, cravings at the bottom, real atomizer, real smell and longevity and no dents in the packaging.

Good experience and fast shipping.

Absolutely Disappointed – Avoid This Seller!

My friends and I have purchased several perfumes from this seller over time, and honestly, it’s been a mixed bag at best. About half of the items I received had serious issues—clearly reformulated or fake, with weak scent profiles and questionable longevity. I let those slide because I didn’t have the time or energy to chase after a refund every single time. The other half? They were okay—just okay, nothing spectacular.

But here’s the kicker: the packaging is always dirty, rough, and looks like it survived a war zone before arriving at my doorstep. It’s like they don’t even care about presentation or handling.

When I finally brought up these issues, their response was beyond frustrating. First, I was met with silence. Then, when they did bother to respond, they claimed they had no idea what I was talking about and basically shrugged it off. Their attitude? “Well, some customers are happy, so we’re not doing anything about it.” Seriously?

It’s clear they don’t take accountability for selling counterfeit or damaged products as long as a few orders go through without complaints. That’s not how you treat repeat customers.

Now my original purchase, refund, replacement or return is stuck with them /nowhere to be found.
Shop somewhere else if you value your money, time, and sanity. This seller clearly doesn’t care once they’ve made the sale.

Very cheap and easy to order. Delivery was very fast, product was exactly what I wanted

Ordered soem parfumes and cremes from this website due to the recommendation of a friend.. not like there arent any parfume stores here, but just for the experience lol XD
It's actually good and the delivery was way more quicker than I Exepcted. it's nice that they work iwth DHL, as they ship with it, so it's fast and products are highj quality. overall I was recommend it.

Parfum Nina rucci , premier jour the perfume does not smell, it was released in 2022. they do not respond to my complaints

Good prices, fast shipping. I dont need any more

I couldn't be more happier.
Fast delivery, and great products
The best 👌 👍🏽 😁

I give 1 star one more time and maybe i will come back and give even more if 0 will be possible...because they deleted my 1 star comment on their site scammers ,couldn't even reply to my message xD so funny👏

The experience is okay. I got my fragrances, they are original as far as I can tell. The customer service is a little bit slow when it comes to answering emails, but okay.

I ordered a perfume 3 days before my travel, and it's delivered in 2 days..., one of the fastest online shops in Germany.

I find the ParfumGroup always best place to buy. Easy & fast.

Amazing service and satisfied with delivery including products
No hassle No trouble

And cheaper than all others sites and shops.
100% satisfied

I have used the service twice already and am extremely satisfied with the service provided. The delivery was hassle free, fast and secure.

Quick delivery and amazing service. Will definitely shop again

Perfect all the way!
Authentic cosmetics, great communication and very fast shipping.
Recommended!