Invited
Entering the date information was not straightforward as you had to enter the year first before the month and day. This was not clear but had to be worked out
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
Easy to use but could let you put your date of birth in manually instead of going back on arrows would be quicker
Company replied
Invited
The web site was easy to use but not readily understood regarding getting paperwork
Company replied
Invited
Trip sorted is helpful and convenient to use. Must recommend to everybody.
Company replied
Invited
Somewhere in the wording of the document there is a section which if you don’t sign out of you’re automatically put into a subscription scheme. BE AWARE OF THIS! I missed it and only because my bank s... See more
Company replied
Invited
I have not paid to check in in any other flight. Additionally it is very rigorous while some passengers may not have access to internet or computer literate. However, it is good to reduce terrorism by... See more
Company replied
I write the review that just notice that it maybe a different company The website is fasttrack.trip-sorted.com The transaction payment to Xp*trip-sorted.com This company is highly ir... See more
Company replied
Invited
Don’t like being forced writing reviews. Not clear with the results after payment
Company replied
Invited
It's okay. But you ask to much unnecessary questions.
Company replied
Invited
Easy to use and make you feel comfortable about information
Company replied
Invited
everything good but choosing years are difficult
Company replied
Invited
It's good and it makes things easier when you get to the airport.
Company replied
Invited
It was very self-explanatory and easy to use.
Company replied
I used Trip Sorted to buy a one-time Airport Fast Track. The checkout clearly said “Pay 6 EUR” — nothing about a €79 subscription. Later, €79 was charged for a “subscription” I never knowing... See more
Company replied
Invited
Easy to use and makes checking in quicker
Company replied
Being stuck in a huge security queue with no movement in sight and the clock ticking on my flight leaving I decided to purchase fast track security for the airport. I went through the process paid my... See more
Company replied
Merged
Their web site is visually misleading. It did not make it clear that they were signing me up to a subscription that cost me €79 They then put complaints through an email only system where they barga... See more
AVOID! I'm really disappointed with this company. I paid £12 for a fast track, but then got charged £79 later for a subscription I didn’t realise I was in. The information was hidden in small text und... See more
Company replied
This company pretends to sell fast-track passes and lounge tickets to a range of airports , fairly cheaply (10 EUR). This fails for some reason, same day 3/12. Then 3 days later 6/12 without clear... See more
Company replied
Avoid at all costs! I tried to purchase what was shown to me as a one time fast track ticket for airport security which they didn’t even give me so I wasn’t able to use it anyway, but I have then been... See more
Company replied
I bought what was presented as a one-time airport Fast Track service (€13). About 90 days later, €79 was charged to my card for a subscription I did not knowingly sign up for. The confirmation emai... See more
Company replied
I purchased a one-time fast track service (€12). A few days later, I was charged €79 without any clear warning. The subscription fee was not shown at checkout, did not appear in my phone or ban... See more
Company replied
AVOID! Terrible experience with this service. I booked a fast track for 10e when realizing I was going to be last minute at the airport. They only informed me AFTER payment that this could only... See more
Company replied
This is absolut a scam, they have charles me with 79 euros for something i never accepted, i can live with the 2 euros easter but 79 is a whole diffrent story….. I demand a refund this is total madnes... See more
Company replied
I was enrolled onto their subscription service by checking a single box and a charge of £1. When I called to inquire about the charge they reimbursed the £1 but kept me on the subscription service pro... See more
Company replied
I attempted to check in early, it said i would recieve an email with boarding passes at least 4 hours before flifht i got nothing from them, i paid a pound on my card as acknowledgement, then 3 days... See more
Company replied
This company has been highlighted as fraudulent by the fraud team at my bank. I paid for one off fast track security for 7.00, which subsequently didn't work, and then they tried to bill me 79 p... See more
Company replied
A scam... The dirtiest kind of fraud and deception. A simple €1 flight booking service turned me into an unexpected €79 premium package, and I suddenly found myself stuck with it. No confirmation... See more
Company replied
Horrific company. Hidden subscription charges of 79 euros that are added after 3 days. Clearly an issue based of previous comments and do nothing to provide clarity to users. Do not use
Company replied
I was completely shocked to see £80 taken out of my account without realising I’d actually bought anything. There was no clear confirmation or explanation, and when I tried to get my money back, I was... See more
Stay far away. They sell you fast-track security tickets, and by purchasing them, you automatically sign up for a subscription (They tell you this in the fine print). You then ask for a refund, which... See more
Company replied
Terrible experience. This website charged me €80 without any clear warning or confirmation, even though I never intentionally signed up for a paid service. I used the site only to help someone with... See more
I booked a fast track ticket through this website in décember 2025 . Then, today I found they have taken 79 eur from my account without my knowledge. This is fraud. In other replies to revi... See more
Company replied
I have been charged of 79 euros for a subscription without any authorization just because I tried to purchase a single fast track Ticket at Orly airport. I haven't agreed any terms of the sign up pro... See more
I thought I was checking in with KLM and paid €1 for a boarding pass. Only later did I realise I had landed on a fraudulent website. Three months later, €79 was charged to my account for an unwanted m... See more
Company replied
This is a total SCAM and FRAUD, AVOID IT! I was charged 79 EUR by TRIP-SORTED.COM (Amsterdam, NL) even though I never requested or received any service from them. I only approved a 1 EUR card veri... See more
Warning to other travelers! I had a very bad experience with this company. They charged me for a fast track service that they never provided because my flight was less than 6 hours away — yet the... See more
Company replied
I did not seek nor require their services. The trial subscription popped up whilst using an airline site. The checkin process appeared to be with the airline, but in fact a 3 day trial subscription w... See more
Do not use this service. Like other users I bought a single fast pass in good faith (which was delivered) only to discover that my account had been debited twice in next 6 month for €79.00 each time a... See more
Company replied
This website must be a scam. My credit card was charged and my email was used to sign up for their subscription. At first I thought my information got leaked, however, I realized I got mislead to... See more
Company replied
I was charged 10 euro and €79 on 19/12/2025 by Trip-sorted.com I did NOT select any paid service and I did NOT authorize this charge. There was no clear confirmation, no order summary,... See more
Company replied
Scam, 3 day free trial then charged me a full years subscription without delivering any service. When I tried to cancel and obtain a refund they refused and offered me a nominal discount. Initiated a... See more
SCAM!!! They are taking money (79€) for quarterly subscription without my permission! They take money then ask for the flight number and notify you can only use it 6 hrs prior to the flight! They need... See more
Company replied
Scam company. At first they took 1 usd, after a couple of days unexpectedly 79eur. I just wanted to check-in online und used the link attached to the e-tickets. No clear info about the subscriptio... See more
Company replied
Trip Soarted final email was We regret that you remain dissatisfied, but as a gesture of goodwill, we would like to offer you a refund of 20% of your recent subscription fee. To process this... See more
3.6
Average
1K reviews
Replied to 49% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Quick and easy.
12 February 2026
Subscription scam!
I purchased a single fast track and unknowingly signed up to a subscription costing EUR79.00 per quarter. The company is not transparent it what you are signing up to and makes no effort to contact you prior to taking payment - this is all in an effort that you will not notice you have signed up to this expensive subscription.
12 February 2026
Unprompted review
Scammers, stay away
Scammers. Stay away. Try to charge 70£ for a subscription that I never agreed to. Good my bank blocked those bastards
8 February 2026
Unprompted review
Reply from Trip Sorted
Hi Boris,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Invited
Reply from Trip Sorted
Hi Sir/Madam,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
SCAM
SCAM. AVOID.
Charged £14 for 2 fast track passes as advertised.
A few day later they attempted to take £79 from my account.
11 February 2026
Unprompted review
Reply from Trip Sorted
Hi Kenny,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Invited
The instructions were clear
11 February 2026
Reply from Trip Sorted
Hi Denise Lucia,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Invited
Reply from Trip Sorted
Hi Mick,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Total scam - no service and then charged for a subscription
Total scam. Charged 79 euro subscription when I never signed up,
I tried to buy an airport fast-track online. I never got the link and so quite rightly Trip-sorted refunded me the 21 euros I had paid.
Then, having never been able to use their service, they charged me an additional 79 euros for a subscription that I had apparently inadvertently agreed to on trying to buy the original - by not received fast-track. Sound Kafka-esque? It gets more absurd as the email dispute continues.
Beware of the attempts to scam you and then stonewalled when you complain about the scam.
10 February 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Hidden subscription - charged 75€
Bought a 9€ fast track, after the transaction they specified that it needs to be used 6 hours before the flight. Not my case, but I take the fault for that.
3 days later I was charged 75€ for a subscription I never agreed and was not clearly signalled when buying the fast track service. Emailed the customer service which promptly replied confirming that they cancelled my subscription but the free trial ended so I was not entitled for any refund.
75€ + 9€ for a service I never used.
8 February 2026
Unprompted review
Reply from Trip Sorted
Hi Lorenzo D'Alterio,
Once again, thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Scam company - check the fake '5 star' reviews
ripped me off for a fast-track pass that never came, and also enrolled me on a £79 subscription on the sneak. Sarcastic and snide customer service that refused to refund me until I made threats to approach antifraud agencies. This company breaches multiple UK and EU consumer laws. The positive reviews on here are all fake obvious from even a cursory glance. Parent company's owner involved in multiple other dodgy enterprises, based in Cyprus. A disgrace to an EU member state that these enterprises are permitted on company registers.
11 February 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Once again, thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
0 stars for this crowd! Avoid!
0 stars for this crowd!! In the same boat here as everyone else. Was travelling through an airport and paid for fast track security of €10, the website kept freezing and it took about 10-15 mins to actually receive the QR code for security. 3 days later I had another transaction of €79 UNAUTHORISED, was informed by a nice lady working for this ‘company’ that you are automatically subscribed for 3 months. I requested a refund stating my entitlement to a 14day cooling off period by letter of the law and she said it’s not applicable to their policies! Absolute scammers and I am fighting this out of principle. Avoid avoid
11 February 2026
Unprompted review
Reply from Trip Sorted
Hi Sandra Dolan,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track application. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Not happy! I returned from Geneva on Sunday with…
I returned from Geneva on Sunday with x4 friends and knowing how busy Geneva airport was likely be returning to the UK, I decided I would purchase x5 priority passes at a cost of €50, which I did online through Trip Sorted and all was fine and very straightforward. Unbeknown to me, Trip Sorted then took at further £69.09 from my account yesterday. Having signed into my account with them last night it appears that I somehow unknowingly agreed to a subscription with them. In my opinion this was far from clear and as such I feel that this is yet another example of a firm being very unclear what customers are signing up to! Having called Trip Sorted this morning to share my anger/frustration, I was politely informed that this subscription is on their website and as such they weren’t able to refund me for a subscription that I cancelled as soon as I saw the pending payment on my banking app. As such I would encourage all other innocent individuals to BE VERY CAREFUL using this company/their website and to read through it very carefully!
Trip Sorted may I suggest you make this much clearer on your website to save these sort of bad reviews! As no surprise, I certainly won’t be recommending this company to any of my friends or family.
11 February 2026
Unprompted review
Reply from Trip Sorted
Hi Tim Wickins,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Worst Company
This is absolut a scam, they have charles me with 79 euros for something i never accepted, i can live with the 2 euros easter but 79 is a whole diffrent story….. I demand a refund this is total madness. DONT USE THIS BOOKING SERVICE
5 February 2026
Unprompted review
Reply from Trip Sorted
Hi baldio,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected], including the registered name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Invited
Reply from Trip Sorted
Hi Karen,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
SCAM company
This company has been highlighted as fraudulent by the fraud team at my bank.
I paid for one off fast track security for 7.00, which subsequently didn't work, and then they tried to bill me 79 pounds within two weeks after this, twice! Thankfully my bank intercepted this.
Completed scam. Avoid at all costs!
3 February 2026
Unprompted review
Reply from Trip Sorted
Hi Louise Davis,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track booking. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Invited
It works smoothly
10 February 2026
Reply from Trip Sorted
Hi Christopher Corby,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Invited
Easy and fast !
10 February 2026
Reply from Trip Sorted
Hi Marta Gehring,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
A scam...
A scam...
The dirtiest kind of fraud and deception.
A simple €1 flight booking service turned me into an unexpected €79 premium package, and I suddenly found myself stuck with it. No confirmation, no invoice, nothing. They advertise various subscriptions, but trick you into signing up for the most expensive one without any confirmation. Even the information on the website is so vague that you can't immediately tell you're obligated to subscribe. A three-day free trial. Once you get home, you're hooked. Devious tactics. Customer service, hiding behind useless little clauses, sends generic emails rejecting refund requests. A truly disgusting way to do business. I will never deal with them again. The minimum "refund," 20% for some and 50% for others, clearly shows they're playing games. And on top of all that, they only refund the money if you admit you're "satisfied with the chosen solution." Unbelievable audacity.
8 February 2026
Unprompted review
Reply from Trip Sorted
Hi Nouri Alibrahim,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at [email protected] so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Hidden subscription – real scam
I used Trip Sorted to buy a one-time Airport Fast Track. The checkout clearly said “Pay 6 EUR” — nothing about a €79 subscription.
Later, €79 was charged for a “subscription” I never knowingly agreed to.
You cannot buy the one-time service without ticking a checkbox that quietly includes subscription terms, while the button still says Pay 6 EUR. No separate opt-in, no clear consent — classic dark pattern.
Support refused a full refund and offered only 20% or a free fast track instead.
This looks misleading at best and scam/fraud at worst.
Check your bank statements carefully.
1 February 2026
Unprompted review
Reply from Trip Sorted
Hi Yauheni Skamaroshka,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track application. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Invited
BE AWARE
Somewhere in the wording of the document there is a section which if you don’t sign out of you’re automatically put into a subscription scheme. BE AWARE OF THIS! I missed it and only because my bank stopped the payment was I made aware and could stop any further payments. Trip Sorfed did cancel once I contacted them.
7 February 2026
Reply from Trip Sorted
Hi Phil French,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
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