Waitrose Reviews 6,733

What a dismal experience shopping at Hereford Waitrose is. From the chaotic and unclear car parking to the poorly stocked store, dirty and smelly toilets, disengaged staff and mundane products with h... See more

Waitrose does not seem to understand gift cards where refunds are concerned. Maybe its difficult to work out the mathematical calculations. 5 items missing meant that there should have been a refund o... See more

I’ve been have dental work and so I ordered their soup thinking it’d be more delicious than what I usually buy Convent Garden, their Chicken soup is rank, doesn’t even taste like chicken soup as it’... See more

Bought mozzarella from Bagshot store - about to eat it when noticed had been sold majorly out of date. Raised this with customer services - lame response - didn't even refund the item! Still waiting... See more

I received my order last night, could not believe the dates on 90% of my meat items date expires tomorrow how I am meant to eat that amount is beyond me, so that will be binned or given away, Ocado f... See more

Extremely disappointing to learn that John Lewis is moving customer service to Morocco and Waitrose to South Africa. I cannot name a single company where service quality hasn’t been hugely eroded... See more

Waitrose fly the flag of 'saving the planet' & encourage customers to do the same, all well & good. Until you opt not to take a paper receipt & then attempt to return an item. Just been told in a... See more

Like SO many others I'm writing about the deliberater deterioation of Waitrose. The crashing in quality of food, particularly with delivery where the teenage 'shoppers' give you rotten second rate... See more

Their online delivery service is rather a way gain unearned money. You book for a specific slot, they attempt to delivery it at a different time or day and if they won't find you at home, you lose y... See more

I have patiently borne numerous problems with quality of products: have had to dispose of slimy salad, off tasting milk (all supposedly in date) as well as frozen food that has evidently been defroste... See more

Waitrose, listen up. Your customer service, once unsurpassed, has deteriorated to new lows. Rude staff, rude agents on line. Your offers? Little Treats? How can you justify the ridiculous offering... See more

Food to order review ... Turkey Crown ordered October , for Xmas eve collection and it was swapped for a whole turkey with giblets. Won't use Waitrose next year, at least email people earlier and expl... See more

I was going to contact Waitrose direct,but upon reading the reviews I felt it would be wasting my time! I want to complain RE- FOLIC ACID added to the Sourdough crumpets.Folic Acid Is A Lab Created Ch... See more

Waitrose East Sheen - super friendly staff but let down by poor supply chain logistics (shelves frequently empty until mid- morning) and average quality food (their soft fruit is always mouldy well... See more

Used Waitrose for 30 years plus not for much longer Quality poorer. Carrots and Jersey Royals rotten Dutchy milk curdled before date. New higher welfare chicken tough and inedible. Hand scanning ch... See more

Just really wanted to say thank you re: our brilliant experience Waitrose food delivery. We were running late getting to our holiday home in Norfolk for personal reasons and expected to miss our slot.... See more

Waitrose forever! I can’t praise the staff enough and I’ve been to several, all over the country! I have to say, even M and S can’t compare to customer care standards. Give me the community... See more

I love Waitrose. I do a pricing comparison with other supermarkets and imo there’s not a lot of difference. Online shopping is always met with friendly and helpful drivers. All my food is carefully pa... See more

Poor customer service at one of their central London branches. Waitrose male staff member wouldn't even respond to my 'good morning' greeting. Supposed to be customer-friendly. Won't go ther... See more

Mouldy oranges and oily , tasteless soups and leaking milk container all stuffed into delivery crates. The beef burgers left pools of oil in the frying pan and the cats dinner looked more appetizing ,... See more

Received an email asking for my review on my last order for 3 items. You have 5 stars to choose from, whenever you click on one it comes up with error. Phoned up and got through to an overseas call... See more

Used to be the best UK supermarket - but in the last 2 years it's become awful (and getting worse each month). Our local store is always out of stock in basic items: organic veg, fish, dairy... See more

Ordered via Uber Eats on what is advertised as ‘Fresh fruit Monday’. After waiting 90 minutes I was delivered Avocado x 2……one was rotten, the other one was green inside but completely mushy texture.... See more

No 1 Premium range not so premium. Waitrose promotes its Number 1 Range as promoting high quality and ingredients. But read the ingredients and it's not so. Specifically, chocolate coated Number 1 b... See more

I went today to Porchester branch and requested for Delevery for Tuesday 10th Feb 2025. They said they don’t have Delevery service for Tuesday so I have to do for Monday. So I discussed with my h... See more

Every week I have home delivery from Waitrose ..and every week I buy around £ 170 till around more than £200 ..from 3 weeks ago I don’t receive a final confirmation order via email..3 times I contac... See more

My local Waitrose has just installed a large and intrusive screen at the main entrance recording people as they enter. There was no courtesy to customers of telling them that Waitrose now regards... See more

Tried to shop at Waitrose Exeter at 8.30hrs on Tuesday morning & was very disappointed in far too many ways. Shop shelves were very empty, the Manager told me that the night shift had underperformed!!... See more

Tried Waitrose fish again - this time from Richmond not local Twickenham- absolutely disgusting - threw most away in the bin . Cod loin. Obviously frozen . Sandys please come back- the only fresh f... See more

Waitrose Limoncello Mince Pies. On checking ingredients it’s full of ultra processed sugars and preservatives.AVOID. It looks good but in the long run will prove adverse .Dont understand why it’s Goo... See more

I’m really disappointed with Waitrose. My Christmas turkey — something you plan and look forward to — wasn’t available when I went to collect it on 24th December. The Havant store couldn’t offer an... See more

getting a bit cheesed off with a slow complaints service had something out of date, thought it didn't taste good and iffy stomach for a couple of days. sent complaint at least 11 days ago so very... See more

Stourbridge Waitrose. Not enough tills open for Cash paying customers, they think everyone should pay by card on self service checkout. Forced yet again for third time to pay for item by card for les... See more

By email on Dec 23rd I made a complaint to Waitrose regarding the inconsistent quality of one of their own brand fresh soups. It is now Jan 22nd, and there is still zero receipt of the now endless ti... See more

Check your receipts before leaving the store! A lesson i should have heeded prior to leaving the Saltash store on the 24th of December. The check out assistant took a sum of money as cashback which... See more

In terms of delivery Waitrose is a stand out. No fuss, always on time or giving timely updates. Customer service is a stand out. I’ve never received an inaccurate order and the delivery people are so... See more

This person has been an absolute ambassador for Waitrose, Billericay, for some years now. Always very busy chasing around dealing with customer queries. I must ask her when we go in if she wear... See more

I do weekly shop pretty regularly with waitrose. Sometimes even twice a week for years or almost decades and I can tell they're improving. They have always had quality products but now their customer... See more

Christmas Ruined!!! Picked up turkey crown on the 20th the info said it would be fine until Boxing Day kept at under 4c When opening the package you could see the meat was already rotting and green!... See more

Waitrose sell their own brand ‘All Butter Mince Pies’, which are anything but all butter! They contain rapeseed oil, sunflower oil and worst of all vegetable glycerol. That is extracted from vegeta... See more

After 24 home deliveries since 2020, it’s been a good experience. Always on time, sometimes substitutions, fairly easy to get a slot. Staff always friendly. In store I have no complaints, yes it’... See more

Overpriced, a total rip off compared to other shops selling the same products. ...and they are curtailing Free Speech of their employees... A truly AWFUL company! Goodbye. (forever) Update: as... See more

Absolutely useless! I hardly shop online with Waitrose now as they constantly get it wrong, like previous reviewers, customer service is utterly incompetent. They used to be great, what happened! Ever... See more

Very poor beef wellington soggy pastry not cooked in time recommended. Limited mushroom duxelle. Bought this premium product for £65. Followed instructions to the letter in cooking and rhe result wa... See more

The Colchester Waitrose delivery team are outstanding. I have a weekly grocery order delivered to my 93 year old mother every Saturday. The Waitrose delivery team always help her with unpacking the bo... See more