YOOX Reviews 122,037

Overall Yoox continues to offer good choices at affordable prices. Areas that need: 1. Information on some products is incomplete. I've noted this before. 2. Racking up free delivery to $350 fro... See more

I love shopping at YOOX! They offer great quality clothing from both European and international designers, all in one place. The Dreambox feature is a favorite of mine - it makes browsing and saving i... See more

Fair prices, great brands - lightning quick delivery. My only quirk, when buying from Australia the prices are all in US dollars - they used to be in AUD. So Aussies, keep that in mind otherwise the... See more

Yoox has the most competitive prices among luxury retail websites like mytheresa , cettire , italist and farfetch . I used to get so many Prada skirts and shoes from this website. ( They no longer hav... See more

Ordered 2 jackets, one on 29th of jan , the other first of feb. Since than all quiet on the customers service front, quite rude in my opinion. Not even a short "thank you for shopping at Yoox", Se... See more

Thieves. Items lost/stolen during returns. I'm a customer with 157 orders under my belt. In this incident, Yoox is worse than a brick wall, ridiculous and embarrassing!!! ladroni. Articoli per... See more

Customer care has got worse since the merger and prices have gone up. Been under refunded and waiting for them to refund correct amount. Take your business elsewhere, if My Theresa think the way to ma... See more

I have been shopping at YOOX for close to ten years. They have the most beautiful clothing on the market at a fraction of what one would pay at a department store or boutique. It is possible to find u... See more

The products is authentic, offering genuine designer directly from brands and authorized dealers. The shoes look brand new with no defects. The delivery was on time and easy to track. I am very happy... See more

Mainly went everything well, as I happend to choose sizes right. I like Yoox, but their photos are terrible, whatever program, AI etc are you using for it, please stop it and go back to previous syste... See more

Lovely scarf from my favourite brand. Usually a short delay between order and shipping but the delivery arrived quickly once dispatched with no customs/import issues or delays. Good shopping communica... See more

Since 2011 I have shopping on Yoox. With the time, the experience has generally improved even though I want to see more details about sizes on the various products especially when they differ from t... See more

Be careful. This site sells items then marks them final sale while they are in process of shipping so when you receive the items they are not returnable. This is a violation of the FTC Consumer protec... See more

I adore Yoox! They always have the best brand-name products, instant delivery from my beloved Italy, and when you open the box, it's as if so much love was poured into it along with your precious item... See more

YOOX is my go-to when I need stylish, high quality, functional adds to my wardrobe. They have frequent sales and superb customer service. In the event that I need to make a return, their process is... See more

I've been shopping on Yoox since 2001 and their customer service is exemplary. I have never had any major issues, and any minor ones have always been resolved very quickly. Even though the company... See more

Terrible customer service, Omar Anwar comes on live chat 10.35 its now 10.51 and I’m basically getting ignored from the agent its just appalling service ,This is my first and last time shopping with y... See more

poor services, delayed packages, they have not improved nothing in the last years in many cases , the irder stayed more than 4 bussiness days in preparation, exceedind the time for delivery even if... See more

Had some really disappointing experiences in the last couple of years but thought it pertinent to highlight a good one. Needed a dinner jacket at very short notice due to weight change. Ordered on a M... See more

I placed rhe order on (Black) Friday and received it the following Monday. I appreciated the transparency about tax. VAT was deducted for my non-EU order and I could see the amount of local taxes th... See more

Despite replying that they would email me to sort this out they've they've done nothing and still kept my money. My advice to anyone considering using Yoox is don't they've gone downhill. The new owne... See more

Ordered over 200 with a promised 3–5 business day delivery. Never shipped. Customer service is appalling: refuses to resolve or escalate, just fobs you off with “delays can happen” and ends the chat... See more

Very disappointing experience. I bought a ring from this company, and after only two months the logo fell off, which clearly reflects poor quality. I contacted them multiple times to get help or even... See more

Most of garments are incorrectly described. Some are from really low quality looks like brand leftovers from 10year old. 20€ shipping fee is more than inappropriate. Example of 20% off on user birthda... See more

Terrible customer service. I returned at item via the logistics firm Yoox use, UPS, who lost all the customs documentation. Yoox have done zero to help resolve this problem. When they do respond t... See more

Love the clothes and discounts. Customer service, however, is horrible. Honestly, most of their agents do not speak enough English to help with issues. It feels like they are reading from their screen... See more

I wish I had read the reviews before ordering. I received my order which arrived with a fault. After a painstaking experience with their customer service team. I was offered a reduction of 5% to keep... See more

I ordered in November 2025 a michael kors pant which was defective one. I also ordered a Jan mayen jacket which was The item was sold as new, however it was delivered in a clearly altered and defect... See more

I usually find something to my liking and sometimes they offer good deals. Their handling/shipping, however, takes way too long; when you order it says it would take 4-6 business days, but my order st... See more

Items sometimes don't match their descriptions. For example, the Yoox website states that a parka is fully lined, when in fact it isn't. Sizes for brands, even luxury brands, don't match the Ital... See more

Yoox costumer care is a total mess, I will not buy anymore in the future, the problems are not the items , it is a system how they manage and how they reply to THEIR mistakes, I will NOT use them ANY... See more

Good selection of products but my last order was missing one of the items. The box was very obviously damaged and resealed during the shipping and delivery process (there was a huge hole on the corn... See more

I have been a yoox customer for almost 10 years now I have not had any problems at all. All there items are genuine and authentic at competitive prices I am still wearing there garments and foot wear... See more

I like the range of things, prices & top end garments at competitive prices. However, please, listen up: quality control of to be sent off things leaves much to be desired: frequently in the past, act... See more

Been their loyal customer for more than a decade but the latest 3 orders were terrible. There is a missing item for the order I received today. I was charged the full amount yet 1 item was not shippe... See more

This company has gone from top of their game to a bargain basement joke. They regularly cannot cope with order numbers and have massive delays in shipping. Furthermore returns take up to 2 weeks t... See more

Yoox is marvellous. All my favorite brands are available for a fraction of the list price. Beautiful high-end shoes, fine poplin shirts, luxurious twill pants, elegant belts, all this I found and boug... See more

I bought 2 pairs for shoes in November 2025. I haven not received my shipment, UPS says package was lost, but my money has never been refunded. I have tried to contact them 5 times so far, and no luck... See more

I’ve been shopping with YOOX for over a decade, while living in London, Greece, and now Italy. In all this time, I’ve never taken the time to share how impeccable their service has been. My most... See more

I can’t even get a clear response to a simple, general question. Instead, I’m asked to provide excessive information (addresses, invoices, etc.) that’s unrelated to any specific order. I have in... See more

Yoox is fantastic! All my favorite brands are available for a fraction of the list price. Beautiful high-end shoes, fine poplin shirts, luxurious twill pants, elegant belts, all this I found and bough... See more

Yoox treats me royally. All my favorite brands are available for a fraction of the list price. Beautiful high-end shoes, fine poplin shirts, luxurious twill pants, elegant belts, all this I found and... See more

I received a refund notification on July 7th, but the money never arrived. Other returns of mine aren't even processed. I assume that they will be in administration soon. I lost 850€ in total. Don't o... See more