I just received my certificate of authenticity from Zeko on a Chanel I purchased from a personal shopper that I had not used before. I ordered a macro lens, and I took my photos based off of the photo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Zeko's Authentication offers expert-level verification services for Chanel leather goods, specializing in the identification of advanced master copy replicas and in the authentication of historical vintage pieces dating back to the 1950s.
Contact info
san antonio texas , San antonio , United States
- 2102462151
- [email protected]
- www.zekosauthentication.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly recommend Zeko Authentication
Zeko has always been a pleasure to work with. She consistently provide timely service and are incredibly thorough, taking the extra time to make sure every detail is checked and done right. Knowing that she take accuracy so seriously gives me complete peace of mind, and I’m truly grateful for the professionalism and dedication every time.
Her attention to detail and commitment to quality really stand out, and it’s reassuring to know you’re in such capable hands. I truly appreciate the care and professionalism they bring to their work. Thanks again Zeko and Riri! ❤️
Excellent Authentication Service
I had an excellent experience with Zeko’s Authentication and truly cannot recommend their service enough.
The process was smooth, professional, and very reassuring, exactly what you hope for when authenticating a luxury item purchased on the secondhand market. Communication was clear, timely, and very kind, which made the entire experience feel personal and trustworthy.
I felt completely confident in the authentication provided, and I will absolutely be using Zeko’s services again, in fact, I just purchased a second authentication service for another bag.
If you are considering authentication for a Chanel bag, you can trust Zeko’s Authentication completely.
Prompt, professional and a pleasure to work with!
I cannot recommend Zeko’s Authentication enough! I was quite nervous about purchasing a vintage Chanel bag, and she eased all of my worries. Her years of expertise and deep knowledge gave me complete confidence throughout the process. I had the most wonderful experience and would recommend her services to anyone and everyone. The process was simple, straightforward, and professional from start to finish. Communication was prompt and warm, and she truly makes her clients feel like friends.
Zeko's Authentication: One of the BEST customer service experiences in my ENTIRE life!
My experience with Zeko was one of the BEST customer service interactions I've ever had in my ENTIRE life! Zeko's attention to detail was immediately obvious and it's clear she has deep expertise in Chanel. She went beyond basic authentication and clearly explained the key details that determine a bag’s true condition.
The only reason I felt comfortable buying preloved Chanel was because I knew of Zeko's amazing authentication service. She saved me thousands of dollars by identifying significant condition issues on a bag that had been misrepresented as "excellent" in its eBay listing. She took the time to walk me through the different points of wear and friction on the bag and made sure I understood exactly what she was referring to. She also provided clear, well-written messaging and documentation that I was able to submit directly to eBay to request a return and refund. I am so grateful that she took time to teach me how to spot high-level condition issues on my own, which really empowered me in my search for the perfect Chanel.
Zeko was extremely responsive, answered every question thoughtfully, and helped me navigate out of an extremely stressful situation to make sure I could get my return and refund.
Beyond her expertise, Zeko is genuinely kind, thoughtful, and sweet person and such a beauty inside and out! She very clearly cares about making her clients happy and went consistently above and beyond. I would not make another high-value pre-loved luxury purchase without consulting her, and I recommend her without hesitation to anyone looking for a truly trustworthy luxury authenticator. I'd give 1000000 stars if I could!
The best! Highly recommend
As always, the best and most trustworthy! Thanks for your assistance again and again ✨
Zeko’s authentication service was a…
Zeko’s authentication service was a breeze to work with. She is so detail oriented and her turnaround time was super fast, within a few hours of me submitting all the pictures with her assistant. I wanted to have a peace of mind with a brand new seasonal Chanel bag that I purchased from a reseller and it already came authenticated from the reseller, but I wanted a second opinion from Zeko. I am so glad I need and I am gonna definitely recommend hiring her for her impeccable authentication services.
Thorough, responsive & efficient
I just received my certificate of authenticity from Zeko on a Chanel I purchased from a personal shopper that I had not used before. I ordered a macro lens, and I took my photos based off of the photo link that was emailed to me as examples of how she wanted the photos taken. She’s very thorough and asks for very precise detailed pictures. That was the hardest / longest part - taking my pics and trying to fit my phone and the macro lens into a mini Kelly 🤪 Zeko / assistant were very responsive and helpful. I received my answer and certificate in less than 24 hrs. I am relieved. Thank you Zeko for your help and expertise!
Very happy with the service
Very happy with the service. This is my 2 nd time using zeko and both times the service was quick , thorough, and delighted with the outcome. Highly recommend! Very professional, quick turnaround, excellent instructions provided for the correct photos to be taken. Very happy , will use them again!
I’ve gotten two bags verified by Zeko
I’ve gotten two bags verified by Zeko. The peace of mind is everything to me. She’s meticulous and doesn’t rush the process at all which I appreciate. She’s also the kindest soul! 10/10 & I recommend her services!
Zeko’s concierge service was quick and…
Zeko’s concierge service was quick and thorough. Yet again, she gave me the piece of mind from buying pre-owned. Zeko, it was a pleasure doing business with you again. Thank you so much for such a smooth and fast experience.
This is my second time using Zeko
This is my second time using Zeko! I initially purchased the certificate service for a pre loved Chanel I recently purchased. Due to some imperfections, she asked me to mail the purse for an in-house inspection to be sure of its authenticity. She was very thorough and provided the additional service free of charge which I really appreciated. Although I would have certainly paid for the service for peace of mind.
Zeko and her team were always great at communicating with any updates. I would highly recommend her for any and all Chanel authentication!
Great experience
Great experience! Bought a purse and it came just as described- beautifully packaged. Seamless process - looking to buy my next one already!
I had an amazing experience using Zeko…
I had an amazing experience using Zeko as the middle point of my FB transaction when buying my Chanel bag. The service completely eliminated my anxiety. Worth every penny. The whole thing was seamless, the team was responding fast and answering all my questions and I also got the certificate of authenticity for my new bag.
Highly recommend zekosauthentication!
I heard about zeko as I searched for a reputable and reliable chanel bag authentication service. The authentication process was fast and simple! After paying the fee online, I received picture guidelines of photos to submit. I think it was about 50+ photos sent via whatsapp but it made me feel more confident about the process. It reassured me that they are meticulous in verifying every little detail. Using an iphone was challenging but they were quick to let me know if they needed more photos. I paid fees and sent photos on Sunday night and got my certificate by Monday afternoon! Highly recommend their authentication service.
Flawless Experience: Expert Chanel Authentication Made Simple
i have recently used Zeko’s Authentication service for my Chanel medium Double Flap, and the experience was flawless. The process is incredibly simple, you just select your service on their website and send photos via WhatsApp.
Zeko's authentication team provide clear photo guides, making it easy to capture the right details. The communication is exceptionally friendly, feeling more like a personal chat than a formal transaction. They are patient, responsive, and clearly experts in all things Chanel.
My results were delivered as a professional PDF certificate in less than 24 hours. The added QR code on the certificate provides great peace of mind for future verification. I highly recommend her for anyone looking for a stress-free and reliable authentication.
This is the fourth time I've used her…
This is the fourth time I've used her services, twice as a seller and twice as a buyer. She's an incredible person, super competent and professional! I will definitely continue using her services! Thank you, Zeko!
Thank you Riri and Zeko!
Riri (Zeko’s assistant) is the absolute sweetest with the best service, and Zeko is the most famous authenticator for Chanel for a reason. At times I wanted to rip my head off for all the pictures and angles needed for the authentication process with macro lens but it’s 10000% worth it (you also can send it to them directly). The attention to detail and up to date knowledge is well worth the cost, and guarantees the best authentication process ever.
I purchased a bag that is new, and most authenticator struggled to make a finding because they simply are not up to date with the latest details in today’s market. I highly recommend because Zekos knowledge for Chanel bags, from all seasons is worth every penny.
I would 100% be using them every time I buy a preloved bag moving forward. Thank you again Zeko and Riri for your patience and diligence, so that I can now be at peace with my new bag knowing that expert eyes have checked every crevice.
Zeko was recommended to me by a…
Zeko was recommended to me by a reseller that i like,trust and shop with for a Chanel bag that I purchased from another reseller…I was provided with a coa through another verification company with my Chanel bag,but I was told that those could be faked, so naturally I was nervous about the authenticity of my bag.The process was fast and simple..The communication was clear and they were quick to respond to my questions..I received my green certificate the next day..I am very satisfied with Zeko.Thank you again Zeko.💖
true subject matter expert!!
Vintage Chanel Authenticity Certificate
Vintage Chanel Authenticity Certificate
I chose Zeko to authenticate my vintage Chanel because her name consistently appeared with excellent and positive reviews. I mainly communicated with one of her associates, Riri, who was incredibly professional, helpful, and responsive. She guided me through every step and answered all my questions promptly, giving me complete peace of mind.
I’m truly grateful for her support and highly recommend this service.
Thank you for your outstanding service and help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








