Youi Reviews 27,120

Jett’s friendly and patient nature made a very tedious task a lot less burdensome. He assisted me with five quotes for all seperate products (plus a few variations) and was just super kind and helpf... See more

Leon was so helpful, details were explained perfectly and questions were answered in a manner that was very welcoming! We’re now going to go through Youi for all our other insurance requirements! High... See more

I had the best phone experience speaking to Callum today. He was so funny. I couldn’t stop laughing. He was very very good at his communication skills as well as connecting and creating a happy & top... See more

Bo was excellent to talk to, he took us through our policy, explained everything clearly, suggested things we didn’t think of and made the whole experience simple and easy, oh and had a great giggle h... See more

Riley the lady was so nice, professional & polite. She helped with all our x3 policies we hold with Youi on all my inquiries. Anc I never had to repeat myself & understood all the helpful information... See more

I heard about the company being good with quotes from word of mouth and tv advertising..thought to see for myself if the hype was true. Lusandra was great, very bright and articulate, very knowledgeab... See more

Quick, thorough and very friendly service from Will. Thank you! It's such a pleasure working together with a team of people who are so empathetic and incredibly positive. The pricing and service Youi... See more

I got quotes from around 10 different car insurance companies and even spoke to a few over the phone while looking for the best annual price. Youi was easily the best when it came to customer service.... See more

I wanted to compare both home & contents and car insurance. Jasmine was amazing! So polite lovely to talk to listened to what I wanted cover for. Jasmine was able to provide amazing service and has he... See more

All done over the phone. Monty was very professional and thorough in explaining the policy and where to save money by not over insuring. We insured two cars saving about 20% on one and 45% on the othe... See more

Michelle was thorough and was able to answer my questions regarding home insurance. Prices are very competitive and seeing other good reviews reassured me. I've also had previous car insurances with t... See more

I left BD after 12 years with two vehicles insured with them. No customer loyalty, no negotiation skills but a steady premium increase over the past 3 years that bordered on the sublime. Two phone c... See more

My car was stolen and hasn't been recovered. My previous Insurance company had paid me out and purchased another. Upon creating a new policy with the previous insurer, I was rejected. And was then re... See more

Firstly being able to communicate with representatives in clear English. Secondly the courteous and welcoming approach to provide the options that suit me not the company. If their claims staff are ha... See more

Lodged an automatic door claim Oct 28, 2025. A make safe was arranged and seriously the garage was damaged more by the make safe guy that resulted in a completely new installation. It's now Feb 2026 a... See more

Always great to speak with Youi in regards to any of our policies or in the latest a cracked windscreen claim. Youi had it all sorted and had a replacement organised and completed within a week.... See more

Jacob knew his product , didn't waste time on non essential stuff and explained everything succinctly and in terms that I could understand. Extra cover included plus hire car and roadside assist as pa... See more

The claims process was extremely quick and straightforward from start to finish. Lodging the claim was simple, and I received a phone call within two minutes. The team were professional, efficient, an... See more

I had recently car insurance with Youi its really under my budget and they provide extra cover like road side assistance which other companies charge more premium. Their staff very friendly and helpfu... See more

The staff are very friendly and the phone very compassionate and just cause I moved into house where the garage is secured they’ve deducted about $60 every month that’s about $800 saving per year. Tha... See more

We have been with YOUI for a number of years, with several policies for houses and cars but feel that they don't really care these days if they are competitive or not and don't reward continuous cust... See more

Very disappointing experience. I was led to believe roadside assistance was included with my comprehensive insurance. When I actually needed it, I was first told I didn’t have it, then told it onl... See more

Youi are currently providing insurance on a 10.5m sailing catamaran that we have just purchased. We were quoted double the price the current owner is paying for a new premium even though it was only r... See more

Had a lovely salesperson Teekay who was very knowledgeable, professional and had a good sense of humour. He understood my concerns and needs with insurance and wasn't pressuring me to purchase. He was... See more

I had a really great experience with Caitlin. My English is limited, but she was extremely patient, calm and understanding throughout the whole process. She took the time to explain everything clear... See more

Couldn’t believe how much I saved, with even better extras provided. I had been with my previous insurer for over 40 years and prices kept rising, with little or no extras such as hire-car, roadsi... See more

Youi does everything well. They are super efficient and very customer focused. Customer service phone staff are all very friendly and a pleasure to deal with. You can review your policy detai... See more

Tahj was awesome in his approach and communication style. I really enjoyed the conversation. Top marks for customer service! I really wanted to switch and give him my new business. Unfortunately, t... See more

Forgive me for forgetting the lovely ladies name that assisted me with insurance for our first ever brand new car. Was the most pleasant transaction I have ever experienced with an insurance company.... See more

Attempted to get a quote online, went through all the necessary steps as I did with 5 other insurers, get to the last page and before it will offer a quotation it insists an agent will call and no pri... See more

The communication with Employee EDEN Ocer the phone was Excellent. Put me on hold a couple of times too refine my quotes. However only brought One policy as older utility was dearer with UYOUI that my... See more

I think the fact that Nicola genuinely understood my questions and needs and listened to what I was saying . The insurance product she suggested was vastly superior to our existing house and contents... See more

At nineteen years old and new to all things insurance, the operator not only took the time out of his day to explain all the foreign terms that I didn't know to me without making me feel inadequate. S... See more

Professional and straight to the point, thus not beating around bush. Generally, one should call around renewal time and generally, one may get a small discount/credit back. Home insurance sky rock... See more

I called up the to renew my address and license just before my policy renewal, spoke to Richard from the sunshine coast, best customer service i’ve have ever received. Richard helped me save a whoppin... See more

Having to drive back and forth for 2 1/2 hours, firstly to get a quote, then drop it off, lastly to pick it up because Youi don't have a connection to a repair facility within the Fraser Coast area. T... See more

Youi has been wonderful . Through two claims around weather driven right off's to checking on an annual renewal . Today Mark was efficient , clarified my policy and even ensured I was getting the best... See more

Got through to the call centre within seconds! The lady that I spoke with was extremely helpful (Sarah, a local Australian!) who helped me to reduce my premium and also quote me on additional insuran... See more

From the moment I contacted Youi until I picked up car after the repairs i am very impressed with the service and communication I received throughout my claim. Nothing is too much trouble and my deali... See more

The quote experience was super offputting so much so im considering not going with them.fair enough go on your spiel about what it provides, though what it covers is clearly outlined in email quote. I... See more

Sophie was a gem star. Not only was she able to provide me with two new policies but she saved me $1200 on car insurance a year. Sophie was super enthusiastic, engaging with exceptional customer servi... See more

Quote process was ok pretty much liked everyone . Quote was MUCH higher then others (main) insurers - when I pointed out the substantial different miraculously the price dropped by over $300- only mad... See more

The staff at Youi were the kindest non judgmental people I have dealt with in a long time. Having an accident is a very stressful experience. You feel like an idiot, there is concern for the other pa... See more

The man I spoke to was very pleasant, helpful and patient with me today. He helped me with 2 policies and we were able to save over $800 with our home insurance policy. The monthly payments even came... See more

Overall professional to deal with and no hassles with procedures but prices continue to increase exponentially. I've only ever had minor bingles in car parks, no major crashes, nor recent until the ot... See more

Fabulous staff member Sam, helped me find a better price for my comprehensive car insurance, 1st time with Youi for me, but so far so good. I bailed from my last company as i'm receiving the exact sa... See more