I ordered from Black Screen Records, and unfortunately my vinyl arrived with a small cosmetic damage.
I contacted their customer service, and although it took a little while to get a reply, the issue was eventually handled in a very friendly and fair way.

After a few emails, Anya from support took care of everything and offered me a partial refund, which I’ve now received. The communication was polite and understanding, and they genuinely tried to find a fair solution.

Overall, I’m satisfied despite the small issue – great selection, nice shop, and reliable customer service in the end.
I would order from them again, just with a bit of patience when waiting for a reply.